Reviews

This profile includes reviews for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arcadia Power, Inc.

  Washington, DC 20037-1148

  
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  Arcadia Power, Inc.

  555 11th St NW Fl 4 Washington, DC 20004-1326

  

Review Details

• Review fromRachel M

  Date: 02/25/2025

  2 stars
  I was a happy customer of ********************** for 6+ years; however, they messed up beyond comprehension and I want to STRONGLY discourage anyone from trusting their automatic payment service. In order to enroll in automatic payments, you need to change the email address on your electric account to one of theirs so that they can process your payments. This worked fine for us for many years. Last night I was reviewing our budget and realized that we were not being billed for electric. We have solar panels and usually have a credit that we use for part of the winter, so this didn't flag for a few months. I realized that we had not been billed at all since September, and we had a significantly past due balance of almost $1000 with our electric company, putting us at risk of having our service shut off, and reflecting a poor payment history on our account. I checked my ********************** account and saw that autopay was still enabled. I checked my electric account and saw that the email address for billing was still Arcadia's email. Somehow Arcadia failed to process payments for our account for 5 months, and provided us with absolutely NO notice that our payments weren't being processed. Additionally, because Arcadia has you change the billing email on your electric account to theirs, we were receiving no notice from our electric company that we had an increasing past due balance -- I confirmed with my electric company that these past due notices were being sent to Arcadia directly and again, no one reached out to us. Arcadia has apologized for this "system error" but I am absolutely appalled. I will no longer trust this company, after being an Arcadia advocate for years. Additionally, when I requested to unenroll from their service, they stated it would take 90 days and that they would still be responsible for my billing until that time frame was complete. Absolutely ridiculous to tell me to trust them an additional 3 months when they failed to process my payments for 5 already!

• Review fromNicole P

  Date: 01/25/2025

  1 star
  Got a letter from them confirming my enrollment in their solar power program. The thing is, I never signed up for it so it was done fraudulently. Called to cancel, was told it takes 90 days. How the h*** did they get my info? Con artist criminal trash company. I would leave a zero if it were possible.

• Review fromBarry M

  Date: 12/21/2024

  1 star
  ****************. Arcadia has been charging me for months telling me its discounted from my electric bill. Thing is, my electric was turned off the last 4 month due to a fire. Absolute fraud.

• Review fromAnnie V

  Date: 12/03/2024

  1 star

  Annie V

  Date: 12/03/2024

  Absolutely atrocious. Arcadia has been billing me the same amount that National Grid has been billing me. I called National Grid and they stated that Arcadia should NEVER be directly billing me and has been charging me fraudulently. National Grid has Arcadia conduct and internal investigation with their billing department and found I had been overcharged by them by $140. I will be submitting a report to the ************************ for them to conduct a formal investigation into this busiess further because this is unacceptable. Oh, and by the way, Arcadia claims, youll receive great savings by signing up with us! In the 8 months since weve been signed up with them, weve saved $8. Also, as instructed by National Grid, we canceled with Arcadia and they apparently have a 3-month cancellation timeframe. So, for the next 3 months, Im going to be worrying that theyre overcharging me yet again.

  Arcadia Power, Inc.

  Date: 12/26/2024

  Hi *****, were so sorry to hear that you had a negative experience with Arcadia. Arcadia never manages any of your energy decisions unless you voluntarily sign up for our services. We always send you confirmation emails upon successful sign-up and notify you of programs youre enrolled in. You also have the option to opt out of any program at any time. Were sorry that it sounds like our services werent clear. If you were to enroll in our Community Solar program, you would pay for your utility bill as issued by your utility minus your portion of ************************ which we attach to your bill. You may learn more about Community Solar at the link below:***************************************************************** There is no extra cost to join and you can initiate cancellation at any time for free, though cancellation can take a period of time that will be outlined in a Community Solar agreement. This is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your accounts specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at ******************** Solar cancel periods are dependent on your state; our Support site has articles for each states Community Solar cancel period:******************************************************************************************** To discuss account-specific information, you are welcome to reach out over email at ******************************** or to give us a call at ************ from 9am to 5pm EST, Monday through Friday.

• Review fromLin B

  Date: 10/25/2024

  1 star
  I wanted to support solar power while saving at the same time. I signed up two years ago, and saw no savings. Then suddenly in August 2024, they deducted 5 times my electric bill from my checking account! They never told me the solar farm went live or sent me any notice or explanation. When I called to cancel, they told me it would take six months and that I still owed them money!I immediately changed my email address back to mine rather than theirs on my electric account. Then I stopped payment from any deductions from my checking account by them. Worth the $30 fee. Two days later, an Arcadia supervisor called me. I could not understand what she was saying but I let her have it and told her I was reporting them to the ******************************. She said she would waive the six month cancellation policy and close my account. I told her good riddance!

• Review fromErica L

  Date: 09/26/2024

  1 star
  Community Solar is great in theory, but Arcadia is not the way to go. Their customer service, although quick to respond, is absolute garbage. They send the same canned copy/paste responses to every question asked. I am currently in an email thread and every reply has come from a different person with the signature ************ Advisor". Cancelling your account takes 90 days- when I asked why, specifically it takes 3 months to cancel an account I was able to sign up for immediately the response was "the time required for the utility to stop applying solar savings to your account". I'm not sure how that makes sense, but here we are. Buyer beware.

• Review fromMr R

  Date: 09/18/2024

  1 star
  I had an absolutely terrible experience with Arcadia! I signed up for community solar to help save as I was a renter at the time. Savings was about 10% of my electricity bill. The problem came when trying to cancel my account with them because I was moving, I called in September 2023 to cancel my service and was told it would take some time but would be canceled. December 2023 I received another bill so I called again to find out why and was ensured that it would be canceled this time. January 2024 I received another bill and again called to cancel which seemed like it stuck as I didn't hear anything more until 3 weeks ago August 2024 when I received 8 months worth of bills due from periods January to August 2024. I have spent the last 3 weeks trying to get this canceled so I didn't get charged $350 for bills at a home I no longer live at. I called 7 times every few days to get this resolved and was told I would get a call back the next day, never received a call back. Asked to have this escalated to management every time I called, that never happened until the last time. It seems resolved now as I got an email confirming my cancelation today but we will see

• Review fromArthur S

  Date: 08/16/2024

  1 star
  I used 120kwh one month and they charged me 4x my utility rate (should have been $25 they charged almost $100). They pocket all the benefit and share nothing with customers. Avoid them at all costs.

• Review fromNathan R

  Date: 08/04/2024

  1 star
  Complete scam. Representative told me if he wanted my information he would just get it on the dark web. Also refused to leave my porch. A deputy I contacted was able to catch up with them and found they were not operating in my city with the required permit. One neighbor signed up and has seen no discount that was promised.

• Review fromHORACIO P

  Date: 08/01/2024

  1 star
  They send door to door people, in pairs to convince you to "save money" in your bill.They insist in enrolling you in a savings "Community Solar" program, but they do not tell you they will charge for a "future" savings. This is not related to an energy company, it is a plain SCAM , be aware. Next time I see them will take pictures and report to the police.