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Business Profile

Railroad

Amtrak

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amtrak has 51 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amtrak

      1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

    • Amtrak

      60 Massachusetts Ave NE Washington, DC 20002-4285

    • Amtrak

      1 Raymond Plaza West Newark, NJ 07102

    • Amtrak

      1819 Morris Ave Birmingham, AL 35203

    • National Railroad Passenger

      255 S. Canal St. Chicago, IL 60612

    Customer Review Ratings

    1.2

    Average of 123 Customer Reviews

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    Review Details

    • James M

      Date: 07/11/2022

      Taking a train from BWI to Stamford. Scheduled to leave at 5:37 and arrive at 9:30. It is now 9:05 and we still going backwards just outside of trenton. Multiple delays because apparently they didn't know about the other trains on the track!?

    • Makayla y

      Date: 07/10/2022

      TERRIBLE TERRIBLE TERRIBLE…. My family and I planned for a trip going from kc to Chicago 7/8/22 to 7/10/22. We were scheduled to leave out Friday at 7:28am. Thursday night we received notification Of a delay that pushed our time back to 12pm. Throughout the day we continued with delays and managed to leave around 3. Boarding in kc wasn’t an issue. Although late they had a system that made sure everyone was boarded safely and seated with their party. Today 7/10 we were scheduled to leave at 2pm. We were then notified about another delay due to mechanical issues. Around 4pm we had some one come in shouting at everyone that our train had arrived and that we needed to board right away. There was no system at all. There was no organization. There was no employees directing anyone of seating. Everyone boarded but wasn’t seated. There was still a line of people looking to find somewhere to be seated. Those who were at the front of the line tried to open the next cart but the door was locked. We were locked in with no employee for help and there was a whole line of people including myself, standing with arms full of luggage. The Train then took off and those who were at the door began knocking on the door and screaming trying to let someone know passengers hadn’t been seated. An employee finally made it to the door to see a whole line of people standing. He couldn’t come through because he was locked out and apparently he had to do an emergency stop. This was a very dangerous and scary situation. This was the worst traveling experience. I definitely want a refund and for Amtrak to do better. I’m understanding of mechanical issues and different situations that causes delays but this was unacceptable.

    • Jennifer G

      Date: 07/10/2022

      I interviewed with a Recruiter who was creepy. He made me so uncomfortable I withdrew my application. He is not only not good at what he does he's walking too talent due to his limitations and prejudices.

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