Reviews

This profile includes reviews for Del-One Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Del-One Federal Credit Union has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Del-One Federal Credit Union

  270 Beiser Blvd Dover, DE 19904-7790

• 

  Del-One Federal Credit Union

  24488 Sussex Hwy Seaford, DE 19973-8470

• 

  Del-One Federal Credit Union

  201 Pharmacy Dr Smyrna, DE 19977-5813

• 

  Del-One Federal Credit Union

  150 E Water St Dover, DE 19901-3619

• 

  Del-One Federal Credit Union

  30 Georgetown Plz Georgetown, DE 19947-2300

Review Details

• Review fromElizabeth M

  Date: 06/25/2025

  1 star
  My husband and I have been members for 23 years, but we won’t be much longer. The last few years their customer service has been mostly nonexistent. You’re on hold for 45 minutes, so you decide to press the option to leave a voicemail for a customer service representative to call you back. Yet, no one ever returns your call. My husband deposited a check on 6/17/25, and the teller said there’s a seven business day hold. He asked why, and the teller said that’s what the computer is saying. My husband left them a terrible review through their customer satisfaction survey they emailed him, so a representative called my husband wanting to know why he was not satisfied. He told her a seven business day hold on a deposit is ridiculous. All the woman kept repeating was that’s what the computer told the teller to do because the check might not clear. My husband asked if they couldn’t think for themselves and had to let a computer decide for them. He explained that check deposited was from Delaware Park and Casino, and asked if they really believed it would not be paid? All the lady kept saying was the computer told them to hold it that long. Then, today they decide to change the due date of my home equity loan to June 17th with a past due notice. The loan has had a due date of the 29th each month for the last four years. I called customer service, and I am still waiting for a call back for this to be resolved.

• Review fromZinovia T

  Date: 08/24/2024

  1 star
  Del one stole 7 social security checks and now we gotta sue them.This came from the one in Newark Delaware branch and the lady there didn't want my mom to close out my mom account.This happened to my mother and she is an old lady this bank should be ashamed of themselves taken advantage of the elderly

• Review fromMonica W

  Date: 08/19/2024

  1 star
  They are a horrible bank their employees are so rude and unprofessional. I had fraud on my account and try to request my money refund! The girl told me they not refunding my money cause this happens to much on my account! Excuse me! They charge you 25 dollars for everything they pay which over drafts your account! They hold your money hostage! 27 years I been banking and I’m trying hard to find a new better bank!

• Review fromBryce H

  Date: 05/02/2024

  1 star

  Bryce H

  Date: 05/02/2024

  Horrible they hold your money hostage and is way too strict. I don’t recommend you use them and the customer service is terrible. Too many bad experiences in a short amount of time.

  Del-One Federal Credit Union

  Date: 05/06/2024

  We are sorry to hear about your negative experience and would like to reach out to discuss this matter. We will try to reach out to the email address but if you would prefer we call please send a contact phone number to [email protected]. Thank you!

• Review fromEmily O

  Date: 01/06/2024

  1 star
  Been with Del-One a long time. The last year l noticed a decline in service from employees. Real bad service from employees. Not experienced with customer service ??. I hate to go in and deal with someone working in there. Need more training. Very sad to see.

• Review fromKay B

  Date: 12/29/2023

  1 star

  Kay B

  Date: 12/29/2023

  Del one you get know stars from me!!! Not even half a star! This star was selected in order to submit the review but it really reflects a NEGATIVE STAR rating!!!
  
  This Credit Union is the ABSOLUTE WORST! When I opened my account I erected not to have any overdrafts on the account a month later they changed their policy and automatically enrolled me in the new plan with overdraft protection. I noticed an overdraft fee so I called and inquired and after waiting 30 min and two phone calls later the fee were waived and my account was put back with no overdrafts. WELP A MONTH LATER I SEE MORE OVERDRAFT FEES SO I CALLED AGAIN AND WAS ADVISED THAT EVEN THOUGH I ELECTED NO OVERDRAFTS I WILL STILL INCURE FEES IF AN ITEM COMES THROUGH AND WAS REJECTED.. SO I SAID PLEASE CLOSE THIS ACCOUNT... THE ACCOUNT WAS NOT CLOSED AND STILL IS NOT CLOSED AND STILL INCURRING FEES.. I HAVE CALLED SEVERAL TIMES AND SPOKE TO SEVERAL DIFFERENT REPS AND ITS STILL NOT CLOSED... CREDIT UNIONS WERE ORIGINALLY ESTABLISHED FOR THE PEOPLE! TO HELP MEMEBERS MANAGE THEIR MONEY WITH BETTER TERMS AND TO PROMOTE THE WELL BEING OF THEIR MEMBERS. I HAVE TD BANK AS WELL AND HAS SET MY ACCOUNTS UP WITH THEM WITH NO OVERDRAFTS AND NEVER HAVE I INCURRED ONE FEE FROM THEM. A LAW SUIT NEED TO BE INTIATED BECAUSE YOU ARE FORCING FOLKS TO PAY THE BANK FEES WHEN THE NON OVERDRAFTS ACCOUNTS ARE TO PROTECT THE CUSTOMER.

  Del-One Federal Credit Union

  Date: 01/02/2024

  Good morning. I apologize for your negative experience, and we are currently researching this issue. We will reach out to you as soon as possible for more information. Thank you.

• Review fromTierra B

  Date: 11/29/2023

  1 star
  This has been hands down the worse experience. They have no means of communication or resolution after 6pm and you’re waiting for assistance for basically 30+ minutes. I can barely access or complete anything through the app and the live chat doesn’t work properly or doesn’t work or help at all.

• Review fromDonna H

  Date: 10/29/2023

  1 star

  Donna H

  Date: 10/29/2023

  I've been banking with Del-one for many years & it continues to go down hill. As a state employee I thought this would be a good place but it's horrible. Their automated phone banking never works or is delayed. I've had issues with getting to my account online. I went in for assistance & it still doesn't work. I go to try to transfer money & pay bills & their automated service is delayed & wont work. But I am unable to leave message or contact them. When I call I sit on hold. Absolutely would not recommend this bank. Time to move my accounts.

  Del-One Federal Credit Union

  Date: 10/31/2023

  Hello Ms. Harris. I am sorry to hear you have had a negative experience with our phone system. We would like to review your experience with you. Our Contact Center Manager will reach out to you shortly to discuss. Thank you.

• Review fromJim S

  Date: 10/16/2023

  1 star

  Jim S

  Date: 10/16/2023

  I have to give one star and that’s being generous for the ridiculous wait times to speak with someone over the phone. After listening to options twice that did not address my reason for calling I was put on hold. Listening to the same recording over and over. At the nine minute mark I was told my wait time was approx 5 mins. It dropped to four minutes twice until the 20 minute mark it was 3 mins then at 23 minutes it was one minute. At 25 minutes it was still one minute. So thus far they’ve already gone ten minutes past the initial 5 minute wait time. Granted it gives the option of having them call you back but there is no time frame for the callback. The employees are very nice when you finally get through but customers should not be expected to wait that long to speak to someone. It seems as though the attitude is that’s just business as usual instead of addressing the problem.

  Del-One Federal Credit Union

  Date: 10/17/2023

  Hello Mr. Sullivan,

  We apologize for your negative experience and would like the opportunity to speak with you about this.  We will reach out to the email address you provided.  We appreciate your concerns and strive to improve our services based on member feedback.  

  Thank you.

• Review fromTwila R

  Date: 09/17/2023

  2 stars

  Twila R

  Date: 09/17/2023

  Went to the grocery store and my debit card was declined for a small purchase when I have over ten times that amount in my checking and over that in saving to cover that small purchase. Never received an email or text that there were any problems with with my account. Tried to call customer service and no one to speak to because it was the weekend. Thank goodness it was not for an emergency purchase!!!! Please get some customer service for after hours and weekends for people who might have a real emergency and notify people in advance when their accounts have been locked.

  Del-One Federal Credit Union

  Date: 09/18/2023

  Good morning Ms. Rost. I am sorry for your negative experiences with Del-One. Someone will reach out to you soon to discuss these matters. Thank you!