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Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 216 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zoosk did not give email notification of intention to automatically charge my AMEX-42000 credit card for a renewed subscription even after the account was deactivated. This is downright fraud. Zoosk's telephone operator told me in March 2024 that my account was closed and yet, without warning I was billed again for $96.29 on 7-Apr-2024. I contacted Zoosk and was unable to reach an agent by phone. Their business is designed to dissuade any customer service contact whatsoever. This is an unethical business that has essentially stolen $96.29 from me and believe they will get away with it.

      Business Response

      Date: 05/08/2024

      Dear Sir/ Madam,

      Zoosk doesn't offer phone support but can be contacted via email at any time, that the automatic renewal is part of our subscription model and can be canceled at any time before the renewal.

      Kind regards,

      Zoosk Customer Success Team

      Customer Answer

      Date: 05/15/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. RT your email sent 5/13/24 (today) at 1:19pm, please read the thread below and verify that Zoosk responded to me as follows on 5/10/2024 – it reads WE PROCESSED THE REFUND BUT IT DID NOT POST SUCCESSFULLY.They gave instructions to remove any blocks on the credit card number so they could issue a refund and then they failed to do so.  Therefore, please keep this complaint OPEN.  The vendor says they are trying to make it right but they have not yet done so.  Your letter to me is the second screenshot.  I have forwarded the thread of Zoosk correspondence in this email (read below).Again, keep COMPLAINT 21660838 active – the company (Zoosk) has failed to provide a refund after billing me for an inactive account and failing to notify me of impending autopay. Regards, Complaint ID: 21660838    

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an email asking for a telephone call and received an email from Elite Singles. They did not answer my questions and Lola Kutty provided poor customer service. I want to know if the Charlotte from Pateros is actually a fake profile? If it is a fake profile, then why is it a fake profile? Why was it up so long on the site? They promised that they were there for me 7 days a week but never answered my questions. The site is riddled with fake profiles and scam artists.

      Business Response

      Date: 04/24/2024

      Dear Sir/ Madam,
       
      We are currently in contact with this customer and are in the process of assisting them in their request.
       
      Kind regards,
      EliteSingles customer Success team.

    • Initial Complaint

      Date:04/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to cancel twice and they continue to withdraw from my bank account. See photos: withdrawals on 4/19/23, 10/19/23 and 4/19/24. Attempt to cancel in May 2023 and today, 4/20/24 via their website and instructions. My email and password unaccepted.

      Business Response

      Date: 05/02/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them with their request.
       
      Kind regards,
      SilverSingles Customer Success Team

    • Initial Complaint

      Date:04/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up a profile on Zoosk - it's a dating site - and I have been a member before. Wanting only to see what the current membership looked like before diving in, something I have always done with dating sites, even with Zoosk before, I kept my profile brief. After less than 24 hours, they blocked me. I went to their site to try to find a way to inquire and couldn't - because my inquiry wasn't a predetermined one in their FAQ, I had no way to inquire. I had to google outside of the site to find a help address. I contacted them via email and they said they blocked me because my behavior was inconsistent (?) and then told me they couldn't share what I did that was inconsistent. Since they were not going to reactivate me without me sending a copy of a drivers license, passport, etc (which is crazy!), I told them to delete my profile and provide evidence they had done so. I received no response. April 4, 2024-April 7, 2024

      Business Response

      Date: 04/08/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind Regards,

      Zoosk customer success team

    • Initial Complaint

      Date:04/05/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A company called Zoosk (which appears to be an online dating service) began emailing me matches and advertisements. I did not sign up for this service or request these, so I contacted them to ask that I be removed from their mailing list. A customer service rep assured me that this had happened, but I received emails after that point. I sent a second email to which a different customer service rep said he had fixed the problem. I am still getting emails from this company, and don't know where to further escalate it. The support email address I have been corresponding with is: [email protected]

      Business Response

      Date: 04/08/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Zoosk customer success team

      Customer Answer

      Date: 04/11/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Zoosk customer support provided instructions for unsubscribing from email alerts, but still have not deleted the account that was illegitimately registered using my email address despite multiple different customer service representatives claiming this had been done. Regards, Complaint ID: 21534706    

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 10, 2024 I created a profile on Jdate and received a few inquiries "allegedly" based on my profile preferences. In order to respond to these "messages" I had to upgrade my account to a paid account and I was offered what I thought was a six (6) month introductory offer for $29.99 TOTAL, not $29.99/mo, to be collected all at once ($179.99(. I should have checked my bank account and cancelled immediately. In the 19 days I was on the site, I received inquires from exactly 1 man who fits my profile preferences who actually lives within 50 miles of me. I have also received harrassing messages that were insulting and demeaning that attacked my profile, and I had to block him. The 1 person who actually lives near me was so eager to give me his phone number, made it very clear he thought I looked like I wanted "fun" and was pushy for a date and it disgusted me. After the initial flurry of dirty old men looking to score, and men who were either obviously fake profiles or lived 1-3,000 miles away I never saw any eliglble men. For example, I clearly stated I was not interested in dating certain types of men, and yet, that is what was in my "matches" because they have NO members who are eligible, but one can't really learn this without upgrading for a paid account. I realized this was a complete ripoff. I have deleted my profile, I have requested Jdate refund me IN FULL my $179.99 and I have notified my credit card account that the charge, for THAT amount was NOT authorized by me. I want Jdate to respond immediately with the refund and I am never going near one of these dating sites again. For that amount of money I could join a Synagogue and meet people that way and do good at the same time. I was on for exactly 19 days, not even a month, and I just want to forget the entire experience. It was horrible, and Jdate was dishonest. Finally, I request my name not be made available to the public.

      Business Response

      Date: 04/01/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      Jdate Customer Success Team.

      Customer Answer

      Date: 04/04/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I did receive an email complaining that I had asked my credit card company to open a dispute and now they cannot work directly with me so their response here is not entirely accurate.    That is not exactly "we are assisting the customer with the request."  This email arrived five days after I contacted the business requesting a refund.  Based on evidence I had seen on social media and BBB complaints, I was concerned that I too would need to protect myself, I initited a CC dispute and opened this complaint.  I would like to keep this complaint open UNTIL I see a response that says that the company agrees to refunding me the charges I am disputing because once this is closed, I cannot reopen the complaint.  Therefore, the resolution I seek is confirmation that the charges will be reversed, that my credit card will be refunded the amount I have requested, and that my account will be closed and I will NOT see a surprise renewal charge in September for further charges.  I hope I have made myself very clear here. Regards, Complaint ID: 21507965    

      Business Response

      Date: 04/18/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      Jdate Customer Success Team

    • Initial Complaint

      Date:03/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up and paid for zoosk. Within 4 hours I had scam artists demanding penis pictures and claiming to be people they weren't. Zoosk is NOT PROTECTING ANYONE!

      Business Response

      Date: 03/13/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      Zoosk customer success Team

      Customer Answer

      Date: 03/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 21424242

       

       

       

    • Initial Complaint

      Date:03/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a Zoosk subscription. However, when I log in, I get a prompt to subscribe so I can use the features available only to paid subscribers and not for a free account. I emailed Zoosk support and presented proof of payment. Instead of resolving the issue, my account was blocked for no reason.

      Business Response

      Date: 03/22/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request. Subscription was activated, user was informed, user needs to contact Apple regarding refund request.

      Kind regards,

      Zoosk Customer Success Team.

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16, 2024, I signed up for a six-month membership on SilverSingles and paid, via PayPal’s, the full membership price of $179.70. My membership contract became valid on February 20, 2024. I did have membership access from February 16th. On February 28, 2024, I submitted a request to SilverSingles via the internal email system, requesting a refund and the reason for the request under Ticket Reference # 78648258. On March 5, 2024, having not received a response, I submitted an email inquiry. Shortly thereafter, I received a response indicating I had a three (3) day window following my enrollment in which to request a refund and I had missed my refund window. I was given an option to continue the six-month membership or transfer the remaining membership to a family member or friend. I requested a next level review of my refund request and received the same response that I had received earlier. My refund request was based entirely upon the number of contacts I received from false or fake profiles. I did not keep track of the exact number of profile contacts that I rejected that were clearly the work of fraudsters, but there is no question the contacts by scam profiles exceeded, by fair, the number of legitimate contacts. SilverSingles did reach out to me, via email, on at least five (5) occasions to alert me to false profiles that had tried to contact me. I appreciate SilverSingles’ efforts, but their screening process is ineffective. I had asked for a refund of my premium because SilverSingles failed to honor their commitment. I want a refund. I do not wish to transfer my membership to a family member or friend, and I want all my personal information permanently deleted from their system.

      Business Response

      Date: 03/11/2024

      Dear Sir/ Madam,


      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      SilverSingles Customer Success Team

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      (REQUEST TO DELETE MY ACCOUNT): I signed up for SilverSingles.com on Saturday, February 3, 2024. After signing up, I discovered I was unable to sign in to my account. I was getting a message stating "Session has expired". This continued for days. I contacted SilverSingles and they told me they blocked my account with no specific reason. They said I can have the account unblocked/reactivated if I send in a colored photo of back and front of my driver's license and/or passport. I refused to give out this information and requested to have my account deleted. I will not use a site who conducts business in this way. When I requested to have my account deleted, they emailed me back that I cannot move forward from here without providing my personal info (driver's license/passport). I also asked if they would be kind enough to allow me into the site so I can go in and delete my account myself to insure this has been done. I do not trust this company and will never hand over personal information for absolutely no reason. They are not allowing me to even delete my account, which is my right. Please advise on this. I have all the necessary back and forth emails to prove what has transpired between me and SilverSingles.com

      Business Response

      Date: 02/13/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      SilverSingles customer success team

      Customer Answer

      Date: 02/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,

      Complaint ID: 21280281

       

       

       

      Business Response

      Date: 03/01/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      SilverSingles Customer Sucess Team

    Spark Networks Services GmbH is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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