Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#49145579 My husband bought three tickets for 1/14 Disney on Ice show to take our granddaughter. Unfortunately we can't go that day, we called to asked to change the date to 1/15. Prudential Center washed their hands, and as a matter of fact they treated us very condescending (but that is another topic). Prudential Center told us Tickets Center was the broker, we called Tickets Center and they sounded like a broken record, we operate bylaws...which means their organization's internal operating rules. That they can get away with stealing people's money...to me this a predating and almost criminal practice, they are professional thieves! I want them to change the date from 1/14 to 1/15. Just letting them keep $463.50 is not going to happen...I will go to the media or the Government Consumer Agency if I have to. Enough of this abuse!

  Business Response

  Date: 12/20/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Disney on Ice: Into the Magic, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $463.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $463.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer has filed a dispute with their credit card account regarding this order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:

  They are simply SCAMMERS! I am puzzled to know companies like this still in business. I will never buy anytjing from them again and I will pray that one day a federal consumer agency put a stop on all these scammers!!

  Regards,

  Complaint ID: 18551950
  

   

   

   

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/08/2022, I went to what I thought was "Overture Center for the Arts" to verify that tickets to see Jesus Christ Superstar were going on sale on 12/09/2022, when I went into the site, I was surprised to see that there were tickets available for the production and saw that there were "limited seats available", which made me feel very pressured to purchase tickets right away... once I went through the process, I felt uneasy about the transaction and so I went back and googled Overture Center for the Arts and went into the site, this time I was actually in the legitimate site, and there it said tickets did not go on sale until 12/09/2022 and I was instantly panicked and put a freeze on my debit card and reached out to the company which I know now is a website that mirrors the actual venue and immediately asked for a refund...it was within minutes!!! The website was Tickets-center.com, and they refused to refund my money and I don't have any tickets! They told me I could try to resell my tickets online, but I have no tickets to resell, and I am out $503.76!!! How do these websites operate legally???? they are selling tickets that aren't even available yet using deceptive practices and create an urgency. All I asked was please refund my money. How can they tell me to resell tickets that they don't even have, let alone me! Terrible! Does the Overture Center know about this? I am so stressed out as I realize that I went into the wrong website...how many people do this? How many people do these companies overcharge for tickets that they could have bought for far less money? In fact, it is now 10:01AM 12/09/2022 and the tickets don't go on sale until 11AM-I supposedly bought tickets on 12/08/2022 at 7:33PM. To me, this is blatant price gouging, website deception and just taking advantage of honest people. I just want my money back, how hard is that?

  Business Response

  Date: 12/16/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Jesus Christ Superstar, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $503.76 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $503.76 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 12/25/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 18548930

   

   

   

  Business Response

  Date: 01/13/2023

  Thank you for responding. While we appreciate the opportunity to further address our customer's concerns, no new information has been submitted in Ms. *****' response. As outlined in our previous response, several disclosures are made throughout the ticket selection and checkout processes stating we are a secondary ticket marketplace and that ticket prices may be above face value. These disclosures are further explicated in our terms of service, which every customer must indicate that they have read and agreed to prior to completing their purchase. We must adhere to our all sales are final policy, a standard throughout the industry. If Ms. ***** has additional questions about her order, we welcome her to contact our customer care team directly. We continue to consider this matter closed at this time.
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 4 tickets from this web site. The total is 714.95 of what I got scam. I purchase tickets for an event for December 16th and they sold me tickets for December 17th. When I received the confirmation email and notice the error I contact them right away to tell them there was a glitch on there system and that they sold me tickets for the wrong date. I ask them to change the date or to give me a refund which they refused to change the date or give me a refund. I’m so upset that they scam me and they will not help me resolve the issue.

  Business Response

  Date: 12/14/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”.
   
  In order to place an order on our site customers must complete an interactive multi-step process during which both the event and ticket details are displayed. Since ticket listing pages on our site are specific to the event location and date this means that the customers must search for a specific venue and event date in order to view any ticket listings. On 11/21/2022 our customer completed a purchase for The Nutcracker at The Gallo Center for the Arts on 12/17/2022 in accordance with the following checkout process. Once our customer selected a particular event and the ticket listing they preferred for that event they were presented with the delivery method as well as the expected delivery date, and were then directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This summary also detailed the price per ticket, all fees, and the total charge of $714.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they are prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $714.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. We have confirmed that the customer's order was correctly fulfilled with tickets for the event date the customer selected and as such we are unable to offer a refund and must adhere to an “all sales are final” policy. It should also be noted that in addition to this current claim, our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide any further assistance for this matter while this dispute remains open. We encourage our customer to contact their financial institution with any questions regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered ballet tickets on the internet from a company that indicated it was the ticket sales location for the Richmond Ballet. The price for tickets in the location we wished was listed as $183.a piece and $53 handling plus tax. We checked with the box office and the seats actually sell for $75 a piece and about $11 handling. Afterward we looked into it further and we were told by the box office and in a post on line that this is a scam.

  Business Response

  Date: 12/14/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Our customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that our web address and website branding are intentionally different from those of any other site. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value." 
  
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $486.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
   
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. However, all orders placed through our site are covered by our 100% Buyer Guarantee which ensures tickets will be valid and delivered prior to the scheduled event. Prior to receiving this claim we discussed this matter with our customer to address all of their concerns. We maintain that all order details and relevant terms were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # 49156047 Two (2) Concert tickets I paid $210 for two tickets to a concert in NYC on December 15, 2022. I am traveling to NY on 12/12 for the entire week. This company has been sending me contradicting emails and has yet to confirm or provide the electronic ticket transfer that I will need to attend this concert. One email said I will receive tickets by 12/2. I need answers or my money back. Attached are the very ambiguous emails I have been receiving since I made the transaction online on the tickets-center.com site on 11/27. The last email on 12/4 said something about ticket shipment, which makes absolutely no sense when electronic tickets are required. Please help!

  Business Response

  Date: 12/14/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control the ticket delivery date. Rather, the estimated delivery date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. While Tickets-Center does not control the available delivery date we do ensure that valid tickets will arrive on time for the selected event. In this case, tickets for our customer's event were delivered on 12/10/2022 and as such our customer's order was appropriately fulfilled in accordance with both our buyer guarantee and all agreed upon terms. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3/22, I purchased 2 tickets for a Metallica concert happening in Chicago on 8/9-8/11, 2024, at a cost of $1,107.50. Upon receiving my payment, Tickets-Center.com responded to inform me that I would receive my tickets by 8/8/2024, despite the tickets already being available and on the market. That is a nearly two-year delivery window for a product I spent more than $1,000 on, with delivery coming as late as one day before the event. I have sought and have not received a refund directly from the merchant, and I have also started the process of contesting the charges with my credit card company. While researching the company, I found Tickets-Center.com has countless BBB and attorney general consumer complaints against it, including for failure to provide tickets in time for events -- or even at all. I contacted their customer service department to ask for an explanation and/or refund, and they could not provide me with one or indicate when I would actually get the tickets. They are asking me to take it on faith that they will deliver a product nearly 2 years after the date I purchased it. I have no faith, based on the endless stream of consumer complaints against them, that they will do this, despite their "guarantee" that I will receive them. In fact, when I spoke to the company representative, Kaneisha, about my problem, she said, "Yes ma'am, I do understand your concern with the company." This is their own employee making this statement! When I asked to receive a statement in writing that they would not be refunding my tickets, they refused. My ticket information is as follows: Order Details #49286609 Metallica - 2 Day Pass (8/9 - 8/11) Soldier Field, Fri. Aug 9, 2024 5:59 PM

  Business Response

  Date: 12/13/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control the ticket delivery date. Rather, the estimated delivery date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. While Tickets-Center does not control the available delivery date we do ensure that valid tickets will arrive on time for the selected event. In this case tickets for our customer's event were delivered on 12/7/2022, and we have received no further communication from our customer regarding this concern. As it stands our customer's order was appropriately fulfilled in accordance with both our buyer guarantee and all agreed upon terms. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 11/6/22 Amount: 265.50 Business commitment: provide tickets for The Indianapolis Ballet, Nutcracker on December 17, 2022 @ 2p Dispute: Did not receive tickets I purchased online thru Tickets-Center.com. Attempts to contact seller has been unanswered. They sent a email link to collect the tickets, but it was a link for a survey requesting persona/financial questions. This business is a SCAM. Business resolution: No. They are not responding to my emails. Order Number: 48637204 Thank you,

  Business Response

  Date: 12/06/2022

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our valued customer. Tickets-Center operates on the secondary market and our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent fulfillment process.
  
  Our records indicate that tickets for our customer's event were transferred electronically through a third-party platform to the email address associated with the order on 11/6/22. The customer contacted our customer service team regarding issues locating their ticket transfer, at which point our customer care team attempted to assist the customer in accessing their tickets. Because our customers are purchasing tickets owned and listed by resellers, we must ensure that our policies are fair to both parties. This means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed to by the customer at checkout. As all order details were sufficiently displayed prior to our customer placing their order and the tickets have been delivered in a timely fashion prior to their event, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
  
  Regards,
  Tickets-Center
  

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets online, thinking I was buying from the Orpheum Theatre (Memphis) official ticket purchase site. After completing the purchase I checked further to find out that while I'd searched for TicketMaster, Tickets-Center.com appeared. In comparing the price I paid ($507.00) I discovered the same tickets would have cost about $250.00 from Ticket Master. I called Tickets-Center and was told I'd agreed to all sales being final when I purchased and no refund would be issued. Further research revealed they claim over 50K verified five-star reviews. It's impossible to see or give a review for Tickets-Center on Google. I found a few independent review sites which show a total of about 5K reviews: 1.06 on 1,559 review (ResellerRatings), 1.2 on 224 reviews (TrustPilot), 1.3 on 160 reviews (ReviewCenter), 3.22 on 2,235 reviews (SiteJabber). This is far from "over 50K verified 5-star reviews." Further research reveals this company has many complaints logged against it. I disputed the charge w/ AmEx and failed. To my surprise Tickets-Center completed the sale thru my TicketMaster account! In my opinion Tickets-Center is a scam, and I believe I have enough evidence to support my belief. DO

  Business Response

  Date: 12/05/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Blue Man Group, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $507.00 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $507.00 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer filed a dispute with their credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:11/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  24 November 2022 I bought four tickets for the Zach Williams concert on 16 December 2022. I paid $282.01 and only received three tickets. I tried to resolve with the company, but they could not produce another ticket. So, I asked for a refund and they will not do that either. I have provided a copy of the Ticketmaster tickets and also screen shots of the email of my purchase.

  Business Response

  Date: 12/02/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Because customers are purchasing tickets owned and listed by individual resellers any issues with ticket delivery must be addressed by the original ticket holder. As such, prior to receiving this claim we had been in contact with both our customer and the seller to address the customer's concern. On 11/24/2022 the customer's order was fulfilled when the customer was provided a ticket transfer link to accept their fourth ticket. As the customer's event has not yet occurred if they experience any further issues locating or accessing their ticket we recommend they contact customer service for further assistance.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead through a deceptive search result into purchasing concert tickets through a secondary vendor. I called and informed them that the tickets were mistakenly purchased as I was deceived into buying them from an organization that disguises itself as the primary vendor (TicketMaster). My request for a refund was denied, repeatedly. The concert is Big Thief, at the State Theater in Portland, Maine, on February 2nd, 2022. The ticket order number through "Tickets-Center.com" is 49050004. The charge is $189 total for 2 tickets, including a total $50 of "processing and delivery fees," for the two tickets. The primary market ticket seller (TicketMaster) is selling the tickets for much less than that ($85 including fees), and tickets are not sold out as of today (11/23/2022). The overcharge is only part of the issue here; it is the deception that I am furious about. I searched "State Theater Portland Maine" and the first result landed "State Theater Portland Maine Concert Schedule," which led to options to purchase tickets to almost all shows. I purchased tickets and after clicking "I agree to terms and conditions," I was informed that I had purchased tickets through a secondary market seller. Key bank customer service may cancel my transaction provided I can purchase the tickets cheaper through the primary market seller (TicketMaster). I will attempt that avenue, but suspect it may fail. I've received "ticket transfer" messages on my phone from strange email addresses and I have no idea how to actually get the tickets I bought. I have reported all "tickets-center.com" emails as spam. Thank you.

  Business Response

  Date: 12/01/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Big Thief, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge $189.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $189.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com