Reviews

Review Details

• Review fromBrian M

  Date: 07/02/2025

  1 star
  DO NOT do business with ASE Protection or their previous name, ASE Auto/ ASE Warranty, (their goal is to be evasive) A complete scam, and I want to warn everyone considering their "extended car warranty" services. They stole my money and then refused to honor the warranty when I needed help.
  
  I purchased an extended warranty from them when they were operating as ASE Auto. Now, they run as ASEPROTECTION.COM, whose domain is parked at GoDaddy, a defunct or abandoned site. Their official address at 200 Continental Drive, Delaware, is a virtual office from Davinci Virtual Office, used as a front—this is a scam.
  
  The business is run out of Marcus Owens and his secretary/girlfriend Maria’s apartment in Arizona, actively operating this scam under the guise of a legitimate company. When I tried to make a claim, they outright denied it, engaging in deception by rebranding and denying any link to ASE Auto. This is a blatant scheme to escape their reputation and continue defrauding consumers.
  
  I have proof, including emails, showing their previous identity as ASE Auto. They never notified me of the name change and lied about their affiliation. When I investigated, ASEAuto is now just parked at GoDaddy, and the domain ASEProtection.com is active w GoDaddy, clearly used as a front. You can do a quick google search yourself and see the address is a front and just a paid monthly virtual address they get for $126.00 a month. PONZI SHAM.
  
  Their ongoing fraud is widespread—search reveals thousands of victims, an "F" rating with the BBB, and over a hundred unresolved complaints. They deny claims, refuse refunds, and ghost their customers.
  
  Everyone who has been scammed should file complaints with the CFPB, FTC, Delaware Attorney General’s Office, and other relevant agencies. It’s crucial to expose this scheme and protect others.
  
  Avoid ASE Protection / ASE Auto at all costs. They are a dishonest operation preying on unsuspecting consumers, and they must be stopped.

• Review fromChristian S

  Date: 06/18/2025

  1 star
  Regarding the two warranty I purchase from ASE Protection
  
  It is a total scam, and I buy two warranty and never can hold of them and when you do it is a person taking message to cal you back in 24 hours. So, they never call back after I leave numerous messages.
  So, I am now asking to be reimburse of $2800 for two warranty I purchase in 03/01/2023.Since they cannot take care any warranty and just a scam company taking money from people like me did not look at reviews and finding out they have over hundreds of one stats review of people with same issues of me.
  So, I did report to the Federal Trade Commission
  
  https://reportfraud.ftc.gov
  
  So be aware they will just take your money, and you will lose it.
  
  Please read review on YELP
  
  https://www.yelp.com/biz/ase-protection-newark
  
  The five stars review are fake one so be more careful.
  
  I just lost $2800 because they will never be taking care of the issues I have, and they will never reimburse the money I pay for these two warranties.
  
  
  
  
  
  
  
  
  
  

• Review fromRamin B

  Date: 10/25/2024

  1 star
  The worst experience ever with this company. After selling my vehicle wanted to cancel my warranty, they asked me to send a notarized letter that I want to cancel it.
  I sent the mail after 4 months they are telling me that they never received the letter and I sent them the tracking number that my letter was delivered. Now they are saying our building is big it might have been lost.
  That is not my issue if it was lost you received it and now it is your responsibility. If your building is big then get a freaking PO Box. After 4 months I will just have to go different route and get my money.

• Review fromCorey T

  Date: 10/23/2024

  1 star
  I have been trying for 13 months to get my cancellation check from ASE this company is a scam stay away all I am doing is getting the run around nothing but lies the poorest customer service I have ever experienced you can’t get a hold of anyone and when you do they have no information you speak to anyone in finance or a supervisor there should be a class action suit filed against this company

• Review fromTravis E

  Date: 10/10/2024

  1 star
  Complete fraud company. DO NOT DO IT. They will take your money, but when it comes to use it. They will leave you on hold indefinitely.
  
  FRAUD COMPANY.
  
  Lawsuit coming soon.

• Review fromJoseph H

  Date: 10/01/2024

  1 star
  DO NOT BUY THIS WARRANTY!!!
  They will not pay for “covered “ repairs. They say, “ we will or already mailed a check for payment “, it never shows up & the auto repair shop gets ripped off. You’re lucky if you can get someone on the phone & if you do, they feed you lies & are not helpful. I’ve bought several extended warranties in my life & have never had such a terrible experience as with this company. I completely believe it’s a scam.

• Review fromsandy r

  Date: 09/05/2024

  1 star
  This company is a scam! They take your money right away and when you cancel the policy because they don't cover anything they say you will get a prorated amount back you don't. It's been 2 years and I still have not received the check. I call them and they say its on its way but i never get anything in the mail.

• Review fromMoheb K

  Date: 05/31/2024

  1 star
  It’s a scam, I bought their best tier warranty for my 2017 BMW 530i , & on my 1st repair , they said it’s a plan exclusion we don’t cover it while it was a simple electrical component, & on my 2nd repair my BMW dealer refused to take it saying they owe a lot to us & they don’t pay for dealerships so it’s either I pay out of my pocket or provide them with another warranty & when I tried to cancel the warranty, now I have been suspended for more than a year & half & can’t get my money back.

• Review fromSelma H

  Date: 05/21/2024

  1 star
  I had canceled this company on September 5th, of the the payments I had made since I signed up, they are telling me they owe me nothing, I signed up with them in 2022, waited 30 days then started my payment, as of today and I have been keeping in touch with them ever since not one time did they mention that I owe them money, as a courtesy to me they said that I don’t have to pay anything, and close out my account, what kind of business is this, they took my money and run with it, they are getting sued and hopefully I get everything I paid them for nothing, terrible company the worst Car Warranty company I’ve ever encountered if anybody has ever had this company before you need to express More on how this company treated you every time I would like want to make a claim on my car when it broke down and especially the last time I did, they denied it to pay out of my pocket. This company is the worst and I would advise everybody out there not to get.

• Review fromSelma H

  Date: 05/20/2024

  1 star
  This company is a joke, I signed up with them thinking I was going to get the best service haha what a laugh, they didn’t want to cover anything that broke on my car, and it wasn’t some that was wear and tear either, called in a claim and they denied it, so I cancelled it and now they don’t want to pay me my prorate money saying that I owe them the balance on the contract, I have been dealing with this for 3 years, and they are just now mentioning it to me that I owe them, and that a courtesy to me I don’t have to pay it, isn’t that a crock of you know what, don’t go with these people or company they will scam you believe me, they are getting sued