Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company started emailing me back to back to back yesterday and have not stopped even though I requested they no longer contact me via email. They claim to be a debt collector looking for $3 owed on medical equipment from Aerocare. I don't have any medical equipment from there and told them so. I also requested an itemized bill as proof of said three dollars i allegedly haven't paid. I told them I would no longer accept contact via email and to stop emailing me. They have yet to respond with proof of the debt and they're sending 4 to 6 emails within 1 minute of the previous email. It's becoming harassing and I'm tired of it.

  

  Business Response

  Date: 06/27/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  ****** ******** states in her complaint that she received
  emails from our company back-to-back yesterday for a $3 debt. She claims she
  has no medical debt or medical equipment from Aerocare. Ms. ******** requests
  an itemized bill to validate the debt in question. Ms. ******** would like us
  to drop the $3 claim and stop contacting her.
  We received a delinquent debt owed to Aero Care Home
  Medical Care, Inc in Ms. ********’s name totaling a balance of $15 on May 19,
  2025. The dates of service for the balances are April 21, 2024; May 21, 2024; June
  21, 2024; July 21, 2024 and August 21, 2024. Each date of service has a balance
  owed of $3. The multiple emails received by Ms. ******** were for each date of
  service.
  It seems Ms. ********’s complaint is more directed
  towards the service provider and the validity of the debt rather than SIMM
  Associates’ collection efforts. We would encourage her to contact the service
  provider directly with any further concerns.
  Due to this complaint, we have closed her account
  within our office and forwarded it back to our client. Ms. ******** will
  receive no more communications from SIMM Associates. Should she have any
  questions she may contact *** ******** **  *********************** ** **** ** *************** ********* ***** 
  Thank you.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23481086
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I contacted Main Line Fertilty to make a payment and was advised that my account had been sent over to collections. She provided me with their name Simm Associates Inc and phone number 1-855-427-8739. I called the office of Simm Associates Inc and spoke a gentlemen on a recorded line stating I wanted to make a payment today. I told him the amount that I was willing to pay today which was $25 dollars he told me that that is not the contract that he had with Main Line Fertilty. He stated that their agreement was for $300 a month for six months. I explained to him that contract was between Main Line Fertilty and Simm Associates. And I stated again I am willing to make a payment but that agreement did not apply to me because I did not arrange that type of payment with you or Main Line. I proceeded to ask to speak to a manager and the manager also said they would not accept my payment unless it was $281.00 today.

  

  Business Response

  Date: 05/28/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  Sinceria ******** states in her complaint that she
  contacted Main Line Fertility to make a payment towards her account at which
  time she was informed that she must contact SIMM Associates as her delinquent
  account was sent for collections. Ms. ******** then called our office to make a
  payment of $25. Ms. ******** claims she was not allowed to make the payment
  that low due to client guidelines. Ms. ******** would like her payment offer to
  be accepted and applied to her balance.
  SIMM Associates received Ms. ********’s debt
  obligation from our client Inception Fertility on behalf of Main Line Fertility
  Clinic, PC on May 2, 2025 totaling a balance of $1,666.55.
  Upon reviewing the recording in question on May 15th,
  it was determined Ms. ******** was indeed attempting to make a payment of $25
  to her balance and our agent attempted to get a larger monthly sum due to the
  balance owed. Ms. ******** refused to pay more.
  While guidelines provided by our client do ask for a
  minimum $200 and monthly payment plans to not exceed 6 months, we feel our
  agent should have qualified the current financial situation of Ms. ******** to
  properly determine appropriate and acceptable payment arrangements. If smaller
  payments are warranted, they should be accepted until such a time that Ms.
  ********’s financial situation changes. SIMM Management will review these
  expectations with the team to ensure there is a balance found between client expectations
  and the patient’s financial abilities.
  Should Sinceria ******** have any questions she may
  contact J** ******** **  *********************** ** **** ** *************** ********* ****. 
  Thank you.
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23334879

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I owe money to them I ask email them 2 time and not get anything from them . I will like it fix and give me proof and removed my credit

  

  Business Response

  Date: 05/16/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  William ****** past due invoices from Valley
  Respiratory Services, LLC were assigned to SIMM Associates for collections on
  January 27, 2025. Based on the information provided by the service provider at
  the time of placement, one invoice is for $16.37 for services rendered on
  January 4, 2025 and the second invoice is $8.86 for services rendered on
  January 4, 2025. Both amounts represent residual balances owed after being
  submitted to UHC COMM PLAN (DME) APIPA AHCCCS for payment.
  Mr. ****** complaint states that he was told he owes
  money and has emailed either SIMM Associates or the service provider on two
  occasions and has not received a response.
  Our records show that one email was received from Mr.
  ****** and a response was sent on May 8, 2024 providing instruction on how to
  log into our payment portal. If Mr. ****** continues to believe that he does
  not owe payment for these two invoices, we would encourage him to contact
  Valley Respiratory Services, LLC for further assistance.
  Should he have any questions he may contact Jim
  Longshaw at  *********************** ** **** ** *************** ********* *****  
  Thank you.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  i tryed call them they naver pick up 
  
  
  Regards,
  Complaint ID: 23300512
   
  
  
  
   

  

  Business Response

  Date: 06/13/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  Williams ****** past due invoices from Valley
  Respiratory Services, LLC were assigned to SIMM Associates for collections on
  January 27, 2025. Based on the information provided by the service provider at
  the time of placement, one invoice is for $16.37 for services rendered on
  January 4, 2025 and the second invoice is $8.86 for services rendered on
  January 4, 2025. Both amounts represent residual balances owed after being
  submitted to UHC COMM PLAN (DME) APIPA AHCCCS for payment.
  Mr. ****** follow-up complaint states that whenever he
  calls, no one picks up.
  Our records show that Mr. ****** logged into SIMM
  Associates online portal on May 23rd and scheduled two payments to
  post on June 12th and June 23rd. These two payments would
  pay in full one of his outstanding bills. Once they post his remaining balance
  will be $8.86.
  Should he have any questions he may contact  at  
  Thank you.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone is using my information and running a scam, I am also demanding that this information to be investigated and removed from my credit report, and I want all three credit bureaus informed of the fradulent activity that someone has committed, and if I can press charges as well. I am demanding that this company does not obtain my current address or any other information except this account #26421680 only. Thank you.

  

  Business Response

  Date: 05/05/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  ********* ******** past due invoice in the amount of
  $1,000.00 was assigned to SIMM Associates for collections on March 31, 2025 by
  1st Choice In-Home Care, Inc. Based on the information provided at
  the time of assignment, the invoice was for services rendered on July 26, 2024
  and the description of services is “HEATED HUMIDIFIERACPAP/BIPAP HEATED
  HUMIDIFIER; PAP MACHINE AIRSENSE 11 AUTO W/HUMID&CLIMATE 1/EA”. The amount
  past due represents the residual balance owed after being submitted to “Blue -
  VA - Commercial - Anthem Healthkeeper” for payment.
  Ms. ******** states in her complaint that someone is
  using her information and running a scam. She further goes on to state that she
  wants this matter investigated and any information provided to the credit
  bureaus be removed.
  Since Ms. ******** concerns are directly related to
  the validity of the debt than that of the collection practices of SIMM
  Associates, we would encourage her to follow back up with the service provider
  for assistance.
  Due to this complaint, we have closed her account
  within our office and forwarded it back to our client. Ms. ******** will
  receive no more communications from SIMM Associates. Should she have any
  questions she may contact *** ******** **  *********************** ** **** ** *************** ********* *****  
  Thank you.
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Simm Associates on March 5 2025 about a "supposedly" owed debt to Vivint LLC. I called Simm Associates and spoke to an associate as I did not recognize the debt or believe it was mine. After speaking with the associate, I requested that they provide me proof of the debt within 30 days and cease in contacting me. I was contacted via email again on March 18 and again requested the following information:
  
  A full itemization of the debt, including a breakdown of the total principal, interest, fees, and other charges.
  The service or merchandise purchased with the debt.
  The full name and address of the debtor at the time the debt was incurred and the last four digits of the debtor’s Social Security number.
  The full name and address of the original creditor.
  A copy of the original contract.
  Other documents to support the debt.
  
  I was provided with the attached documentation which is dated August 3, 2021. This is over 1 year after I moved to a new address and when I had cancelled my service with a zero balance in 2020. This debt is not accurate and is an underhanded attempt by Vivint to bill me for services that were cancelled and therefore, I should have not been billed for. Simms Associates did not provide me with all requested information that was requested as listed above to prove that my contract was continuing until 2021. The contract provided shows 1 month service agreement and not a term or timeframe.
  
  Simms Associates need to cease from contacting me via mail, call, email, or any other means as this debt is not mine. I have also filed a complaint with Vivint for fraudulently trying to bill me for a closed and paid off account.

  

  Business Response

  Date: 04/16/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  ****** ********’s complaint states she was contacted
  by our company in regards to a debt owed to Vivint LLC. She would like the debt
  to be validated as it is being disputed. She feels she cancelled the services
  when she moved and had a $0 balance at the time. Ms. ******** is requesting the
  contract and service agreement as well as all communication to stop.
  ****** ********’s (name provided to us upon placement
  was ****** *************) past due Vivint account was placed with our company
  on December 17, 2024 totaling a balance of $189.95.
  It appears Ms. ******** is disputing the validity of
  this debt rather than SIMM Associates’ collection practices. In order to help
  provide assistance for her dispute we have attached the last invoice and the
  purchase and sales agreement.
  Also, per Vivint, the customer was informed she was
  still under contract even though she was moving and was given all necessary
  requirements that would need to happen to move the services to a new address.
  Due to this complaint, we have closed her account
  within our office and forwarded it back to Vivint. Ms. ******** will receive no
  more communications from SIMM Associates. Should she have any questions she may
  contact *** ******** **  *********************** ** **** ** *************** ********* *****  
  Thank you.
  

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, viewed your message in response to our complaint. We r aware that vision solar has gone bankrupt. With limited space to explain in one email I gave the information from where began. Yes, our first claim was with the company itself, But Ive read a settlement in court has been reached so I’m reaching out to the Attorney General’s office as there is an area where you can file complaint..I’m doubtful though.. Currently the struggle is with Sim associates they hold the debt for $55k. will attach the previous email with the information about this file to save wording. This company has been an ethical and rude. Since Oct2024 once we were aware of the lien and have been working to resolve it My lawyer has emailed them the documentations from the original contract with the solar company stating that the lien from the panels would carry on with the new owners if the house was sold, they agree that they will honor those terms but then keep stating that they want 55k the full amount and needs to be resolved before the house can be sold. So as we stand today, hopefully by the end of this week, I will resubmit an offer to Simm associates. I’m having estimates done on the roof even though it’s (new)so I have a price point to negotiate with. I’m hoping. But in the meantime, we can’t sell the house. The panels are insufficient I have called solar companies to ask what gets done with panels from another company. They said I’d have to pay on my own expense to have them removed and they don’t service other peoples panels so we have a house with panels that are only producing 30% in the SUMMER MONTHS because of vision, solar neglect with no one to service them, an unsellable house at the moment, A new roof and a collection company that wants the full amount from my fathers estate…how is this ethical? My father was sold snake oil, they took advantage of an elderly man. How can we handle Simm associates? Paying the full amount is wrong, (we will pay for a roof) help! Please

  

  Business Response

  Date: 02/27/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  Erika *********’s complaint states she is having
  issues with a solar company called Vision Solar that has gone bankrupt. Ms.
  ********* would like to settle the debt and not pay the full amount so the
  house can be sold.
  We apologize but we can’t find any account with her
  name or phone number that was provided in this complaint in our system. We ask
  Ms. ********* to please provide more information, such as the name on the
  account, so we could better assist her with this complaint.
  Should she have any questions she may contact ***** ********** **  ************************** ** **** ** *************** ********* *****  
  Thank you.
  
  

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  hello again, The response from Sims associates claims they have nothing underneath my name, yes that would be correct because it’s not under my name. It’s under my deceased father ******* * ******** ,of whom which I am his executor of his estate. This was mentioned in the attachments with both of my previous correspondence with the BBB, I also have given you the address of the property.  Is this areal person reading these or is it just an AI? I tried contacting the phone number in the previous email for the Sims associates. His name is ***** C..something but the extension 2031 is not in their system and it only puts me to a vmail which after leaving messages with have not had any response.. there needs to be a resolution here we’re just going around in circles.  Thank you 
  
  
  Regards,
  Complaint ID: 22951461
   
  
  
  
   

  

  Business Response

  Date: 03/21/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  We have received multiple complaints in regards to Ms.
  *********’s deceased father’s account received in our office on September 24,
  2024. The account was placed for collections with SIMM Associates by the debt
  owner Cross River Bank/Green Aurora Trust totaling a balance of $55,351.79.
  We have had many conversations with Ms. ********* who
  is handling the final affairs of her father’s estate. Throughout these
  conversations Ms. ********* has suggested the new buyers of the home assume the
  loan, she has asked for the panels to be removed and taken away and has offered
  $5,000 to settle the account. The original contract was also provided upon her
  request. Our agents have shown empathy for the situation but SIMM Associates
  does not have the authority to accept any of her requests. Also, there is a UCC
  filing on the solar panels which means there is a lien placed on them by the
  owner of the debt. The estate is legally responsible for the balance.
  Ms. *********’s complaint seems more directed towards
  Vison Solar who installed the panels on her father’s home than SIMM Associates
  collection practices. She must contact the debt owner directly with any
  questions or concerns as the account has been closed in our office due to this
  complaint.
  Should she have any questions she may contact ***** ********** **  ************************** ** **** ** *************** ********* *****  
  Thank you.
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is December 30th, 2024 of $50.00 to Simms Associates just to start a payment plan so I can receive my portable oxygen tank for my doctors appointment. They were to provide me a receipt that says the transaction number and the amount paid with the remaining amount due of $30.39 on January 30th, 2025 in he email on file. December 31st, 2024, I called again to let them know that I have not received the reference transaction number in the email. I explained multiple times concerning the conversations I had with Ocean Health account and there is a hold in which it withheld me to receive a portal oxygen tank for outdoors purposes such as doctors appointment. I only have a concentrate electric oxygen tank for indoor use. I already use the portable tank for doctor appointment. I have a larger tank for emergency only and was told not to use it. I used the lager tank anyways because I needed to go and run errands with my daughter to take care of my medicine at the pharmacy and pick up mail from the post office. I tried not to use so much oxygen but I could not help rising up the pressure because my oxygen level were getting too low and I would not have enough oxygen left over after going to the post office. Anyhow, I have a couple of hours left on the large tank but I need back up immediately. There are two separate invoices lingering. One from Simms Associates and Ocean Health. All invoices has different reference numbers that is connected with the total amount owed. An old bill from ocean health back invoices given to Simms Associates and New invoices from ocean health previous. I explained the reason to why payment were not made previously. Back payment to an old bills that states that an oxygen machine unit was in use and it was not. The Pulmonary doctor called community surgical multiple times back in April of 2024 about the oxygen tank can be picked up but no reply or response from Community surgical. I will attach evidence. I need oxygen.

  

  Business Response

  Date: 01/16/2025

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  ****** ******** had four past due invoices owed to
  Ocean Home Health assigned to SIMM Associates for collections on November 8,
  2024:
  Invoice one- $32.59 owed for services rendered on July 29, 2024 with a service description of “A7031 3 month supply; A7038 3 month supply; AMARA VIEW FFM MEDIUM COMP W HEADGEAR; HEADGEAR FOR USE”
  Invoice two- $6.65 owed for services rendered on August 29, 2024 with a service description of “A7031 3 month supply; A7038 3 month supply”
  Invoice three- $20.80 owed for services rendered on August 18, 2024 with a service description of “E1390 Oxygen Concentrator; K0738 Homefill Unit”
  Invoice four- $20.80 owed for services rendered on July 18, 2024 with a service description of “E1390 Oxygen Concentrator; K0738 Homefill Unit”
  Our records show that invoices two, three and four
  have been paid in full and a payment of $30.84, dated January 30, 2025 is
  scheduled for invoice one to pay this balance in full.
  Ms. ********’s complaint seems to be directed to the
  availability of equipment provided by Ocean Home Health and not the collection
  efforts of SIMM Associates. Based on our findings, we would encourage Ms.
  ******** to follow back up with the service provider.
  
  Should she have any questions she may contact *** ******** **  *********************** ** **** ** *************** ********* ***** 
  Thank you.
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was emailed about a relative of mine owing the debt collector and in the email was told the amount and how to pay it off. The relative never gave them my email or went to the business.

  

  Business Response

  Date: 12/03/2024

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  Cameron ****** states in his complaint that he
  received an email from SIMM Associates regarding a past due invoice from
  Cornerstone Medical Services for **** ******. Mr. ****** further states in his
  complaint that the email communication was intended for a relative and that he
  has no obligation owed to Cornerstone Medical Services.
  Our records show that our communications were sent to ********************.
  We have removed Mr. ******’s email from the files that SIMM Associates is
  servicing and he will receive no further communications regarding this matter
  from SIMM Associates.
  Should he have any questions he may contact Jim
  Longshaw at  *********************** ** **** ** *************** ********* *****  
  Thank you.
  

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from SIMM Associates regarding a debt collection attempt with a provider name of Royal Homestar LLC. I have never transacted with this company. At first I assumed this was a scam but decided to investigate further. When I tried to access the SIMM account number it wanted to verify me with 2 phone number options that are not mine. I called their 855 number on 11/18/24 and spoke with a representative. He wanted my personal information however I was very hesitant to give it since I have no bills and don’t recognize this vendor. He said he would provide me my PO Box number and i could just verify the city and state. I told him I don’t have a PO Box so he just said ok thank you and hung up on me. I have no idea if this was resolved or if it’s something I need to investigate further.
  I would like this collections attempt closed from under my name unless they can confirm it is indeed me. My credit reports show no outstanding collections.

  

  Business Response

  Date: 11/25/2024

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  ******* ******’s past due invoice in the amount of
  $67.95 was assigned to SIMM Associates for collections on October 28, 2024 by
  Royal HomeStar LLC. Based on the information provided by the service provider
  at the time of the assignment, the patients name provided by Royal HomeStar LLC
  is ***** **** and the date of service was June 13, 2024. ******* ****** is
  listed as the responsible party and the amount owed is the residual amount
  after billing Wellpoint Chip Star Medical- TX.
  Ms. ****** states in her complaint that she has never
  conducted business with this service provider and attempts to get additional
  information from representatives of SIMM Associates have not been successful.
  Since Ms. ******’s complaint is more closely related to the validity of this
  debt and not the collection practices of SIMM Associates, we would encourage
  Ms. ****** to contact Royal HomeStar LLC directly for additional assistance.
  Due to this complaint, we have closed her account
  within our office and forwarded it back to our client. Ms. ****** will receive
  no more communications from SIMM Associates. Should she have any questions she
  may contact *** ******** at  *********************** ** **** ** *************** ********* *****  
  Thank you.
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIMM associates debt collector contacted me on 10/23/24 and stated they were trying to collect on a bill that was not paid to Zoll Laboratories. They were trying to get me to pay over the phone. I refused to do so and ended up having to provide proof that the bill had been paid. When I was able to get in touch with Zoll Laboratories they stated they had received the payment back in May and never sent my bill to debt collections. This I found out today 11/11/24.

  

  Business Response

  Date: 11/20/2024

  SIMM Associates, Inc. is a third-party collection
  agency.  SIMM does not purchase or own
  debt; it collects on accounts referred to it by debt owners.  It was founded and incorporated in 1991 in
  Newark, Delaware.  From its inception,
  SIMM has been dedicated to providing highly effective collection services to
  its clients, assuring always that the consumer is dealt with in a professional
  and appropriate manner.
  ******** ********’s past due invoice in the amount of
  $338.63 was assigned to SIMM Associates for collections on October 21, 2024 by
  ZOLL Laboratory Services, LLC. Based on the information provided at the time of
  assignment, the amount owed is associated with a date of service of January 21,
  2023.
  Ms. ******** states in her complaint that upon being
  contacted by a representative of SIMM Associates, she was asked to make payment
  over the phone, which she refused to do. Ms. ******** further states that she
  contacted ZOLL Laboratory Services, LLC directly and they informed her that
  payment for the amount owed was made back in May 2024 and they never sent the
  bill to debt collections.
  SIMM Associates has not received confirmation back
  from ZOLL Laboratory Services, LLC that payment has been made nor has SIMM
  Associates been notified that the invoice should be closed out to stop collection
  efforts.
  Since Ms. ********’s concerns are more directly
  related to the debt collection assignment of ZOLL Laboratory Services, LLC, we
  would encourage her to contact them directly for additional assistance.
  Due to this complaint, we have closed her account
  within our office and forwarded it back to our client. Ms. ******** will
  receive no more communications from SIMM Associates. Should she have any
  questions she may contact *** ******** ** *********************** ** **** ** *************** extension *****  
  Thank you.