Reviews
Customer Review Ratings
Average of 21 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMelanie B
Date: 06/24/2025
1 starMelanie B
Date: 06/24/2025
I am writing to express my concern regarding a recent issue I experienced while trying to obtain my CPAP machine supplies.
I received an email stating that I could settle my outstanding balance in order to receive my supplies. When I called, I was told by a representative that if I paid $76.65 immediately, all other expenses would be waived, my account would be considered paid in full, and I would be able to order my supplies that same day. Based on that information, I paid the amount and received a confirmation number.
However, two days later, I was informed that I still had a balance and could not receive my supplies. When I called again, the representative told me the previous employee “made a mistake,” but could not tell me what the additional charges were or how much I still owed. She then stated I was at risk of being sent to collections and ended the call abruptly.
I am very frustrated by the lack of clear communication and professionalism. I would appreciate it if someone could review my account, provide a detailed breakdown of any remaining balance if I have one at all, and let me know what steps I need to take to resolve this matter so I can receive the medical supplies I urgently need.
Thank you for your attention to this matter. I look forward to a prompt resolution.
Simm Associates, Inc.
Date: 06/25/2025
SIMM Associates has your account as being settled in full after payments were made on June 20th. In terms of medical supplies, you must contact your health care provider directly as SIMM Associates has no control over that matter. Thanks.Review fromAmber C
Date: 06/12/2025
1 starAmber C
Date: 06/12/2025
This place keeps emailing me stating I have an outstanding bill of $14. So I call and try to verify where this is coming from, and the rep asks for my name, which isn’t the name that he stated. The proceeds to asks for my address. Once I questioned why I have to verify my address, the rep hung up on me.Simm Associates, Inc.
Date: 06/13/2025
So we can properly service your complaint, could you please provide the number you called in from as we are having trouble finding your email address in our system of record. ThanksReview fromNoel W
Date: 05/29/2025
1 starNoel W
Date: 05/29/2025
My wife is 72 and has a lot of health problems. She has had multiple surgeries and procedures over the last two years because of these health problems. About six months ago she was contacted by this company over $47. She had to jump through all different kinds of hoops just to reach the right person to resolve this bill, which she promptly did. She had another surgery yesterday and this morning this company called again over the same matter. She tried to explain to them that she had already paid this. The person she was speaking with was extremely rude and condescending. Now mind you she is recovering from surgery, in a lot of pain, barely slept all night, and she knows that she may not recover from this. To add to all of this she gets broadsided this morning by this rude and arrogant vulture who showed no compassion at all and refused to even accept the fact that she's already paid this. ALL OVER $47. If this is how this company allows it's employees to deal with people then they are some sorry low life scum.Simm Associates, Inc.
Date: 05/30/2025
We are sorry to hear this. Please provide your wife's name or file number so we can locate her account in our system of record. This will allow us to properly service your complaint. Thanks.Review fromBernardo A
Date: 01/07/2025
1 starBernardo A
Date: 01/07/2025
I used the link provided in one of their emails to pay outstanding bills.
The options in their website was to pay all the bills together which I did and took a screen shot of the accepted transaction.
I keep getting emails about these unpaid bills and have tried to call both their 855 number included in the emails and the 302 number listed here on BBB. No one answers, nor you get a prompt when you call the collections department at the 855 number and when you call the 302 number an operator answers who then transfers you to the same collections department where nobody answers. When I was able to speak to the operator again and asked her if there was another number she could transfer me to, she stated that that was the only number and before I could respond she transferred me again to the collections department, and again, no answer.Simm Associates, Inc.
Date: 01/08/2025
We are apologize for the inconvenience. We show multiple linked accounts still open in our office for balances owed to Family Medical Supply. Please call 866-572-8798 for further assistance or you can email [email protected]. Thanks.Review fromMonica B
Date: 10/08/2024
1 starMonica B
Date: 10/08/2024
Currently disputing a charge with my bank. How I was charged and never once consented to payment authorization is absolutely illegal and fraudulent!Simm Associates, Inc.
Date: 10/09/2024
Your delinquent accounts that were placed in our office are for Klarna. If you are disputing these charges you must contact them directly to resolve. Thanks.Review fromAmanda D.
Date: 05/09/2024
1 starI was illegally contacted and harassed by Simm Associates, Inc. and I don't even owe them anything. I have no debt with them at all, and no delinquent accounts with them or any of their clients. They called my phone number asking for a relative. It was very disturbing to get a phone call from them asking for this relative and disclosing their company name and saying it's about a personal issue. I'm aware they are a collection agency and my relative would have never given them my phone number. They basically told me about this relative's financial situation in violation of collection practices.
I was illegally contacted and harassed because of a relative's debt. My relative never provided Simm Assoc. my phone number and they were shocked (as was I) that Simm Assoc. contacted me.Review fromJamie K
Date: 01/19/2024
1 starI received a email from them stating I owe money to Credit one which I don't have any cards and only thing I owe on is my car so yes they're nothing but a bunch of scammers. Please beware. Nice try, I wasn't born yesterdayReview fromAlfredo O
Date: 12/11/2023
1 starVery unprofessional. Hung up, while I was explaining. I would love to pay my dept. Not under those circumstances.Good luck to anyone dealing with this company. - starsReview fromKasia D
Date: 10/11/2023
1 starKasia D
Date: 10/11/2023
Your employees are code calling me daily. I am disabled and just buried my son. I will be seeking advise from an attorney due to the distress your company is causing me. The on going harassment regarding some collection that may or may not have to do with my son who has passed away and whom I am still mouring over has caused me tremendous distress. What you are doing is shameful and hurtful. Your company should really reset their moral compass.Simm Associates, Inc.
Date: 10/12/2023
We apologize for any inconveniences our calls have caused. Could you please supply us with the phone number that is being called so management can investigate. Thanks.Review fromFuck you F
Date: 08/24/2023
1 starNo star rating. Calls me and asks for the same information as before. I gave them the info. You would think they would put it all together. No they don’t. They will not get no money from me. They best quit calling me or I’m going to sue them. They call me from different numbers. So why should I give them info when they don’t call from the same number
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.