Important information
- Customer Complaint:Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Sallie Mae's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 501 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name on the account is ******* ********* ********. I have not submitted forms for name change due to marriage yet.
-Company’s app caused a late payment 2 years ago
-I just want to lower payment $150 due to my home owner’s insurance and childcare prices increasing.
-I called in August 2024 was told to pay on time and call back for assistance. Called in September was told to pay late and due to late payment someone would call 9/18. No one called so I had to call today and was told they cannot help me and to call back in another month to see if I qualify for a program.
-I am not asking to not pay I am asking to lower my payment $150. Just for 1 year while I have a child in preschool.
-To get my payment lowered I would have to quit my job.
-This company does not work with it’s borrowers and expects them to pay high amounts with extremely high interest to the point where they cannot afford rent/mortgages, groceries, and childcare
-This company will not work with costumers to lower payments so they can provide for their families. They give costumers the run around telling them they to call one month, they will call, and to call again.
Business Response
Date: 10/07/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer AdvocateInitial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting your intervention with this incorrect account on my credit report. I am raising this issue because it has hurt my reputation, and I need your assistance. The mishandling of my credit report has caused a lot of damage, as the inaccurate details have ruined my reputation. These incorrect items must be removed from my credit report.
SALLIE MAE
585250002368****
$11,535.00Business Response
Date: 09/27/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer AdvocateInitial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to urgently address the issues on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, which has led to considerable financial and emotional hardship.
According to 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be kept confidential.
Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is not permitted to share account details without my explicit consent, which I have not provided.
The discrepancies related to SALLIE MAE have negatively impacted my financial status, and I request immediate correction.
Please also ensure compliance with 15 USC 1666(b), which prohibits treating credit card payments as late under certain conditions.
I urge you to promptly review my account, correct the inaccuracies on my credit report, and strictly adhere to federal laws governing my information.
If these concerns are not addressed swiftly, I may consider legal action. I appreciate your immediate attention to this matter.
Sincerely,Business Response
Date: 09/10/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer AdvocateInitial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SALLIE MAE ruin our credit, my son and mine, even when we did pay on time, direct pay for almost 2 years, their report to the credit bureaus is affecting and will affect us for years, Sallie Mae was a public iniciative created by the goverment to support education, but suddenly become private in the years we used them, they negleted doing due dilligiences, they just approved every single loan they got their hands on, specially the art students, they are one of the depredators lenders taking advantage of public funds . there must be a law to protect students and families from this kind of lenders, we just wanted to create a better future and end up with bad lenders like Sallie Mae. Do not use them they will ruin you, no matter what.Business Response
Date: 08/16/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer AdvocateCustomer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 22049062
Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Sallie Mae school loan for LaGrange College was for $9000 and this was disbursed on 8/29/2013. Payments I have made to date amount to $10,327. With unfair credit practice and accruals, the balance is now $9148.00. Over eleven years, none of the over $10k in payments have reduced the balance and has increased it.Business Response
Date: 07/22/2024
Thank you for your message. To protect the privacy of our
customers, we responded directly to the customer.
Regards,
Office of the Customer AdvocateCustomer Answer
Date: 07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 21967602
I have not received anything from the business Sallie Mae. I called Sallie Mae on 7/29 and requested all documents be mailed to my address relating to this loan. I have also instructed Sallie Mae to contact the recipient of this loan and provided the address. This is NOT satisfied and I do not accept their response. I do believe after trusting in the integrity of this company to aid in educating the young, I’d get more of a response than the generic one provided. NOT Satisfied!!
Business Response
Date: 08/21/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer.
Regards,
Office of the
Customer AdvocateInitial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They advertise 5-15% and offered me with a co-signer 14.5% despite perfect credit history.Business Response
Date: 07/05/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer AdvocateCustomer Answer
Date: 07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
They just told me the same “policies” over the phone. What they failed to do was show transparency in how they assign interest rates. My suspicion is that they advertise rates that are very attractive compared to their competitors to get you to apply. Then they only give bad rates even to people in my position with excellent credit and a cosigner. At that point you have a choice to make, take the credit hit and apply elsewhere or accept the bad terms. In my case they are one of only two services I have as an option and they are using that as leverage to force myself or my peers in school into TERRIBLE interest rates that will keep us under debt for ever. In fact with the interest rates as high as they are they expect to earn double the principle as interest over the course of a 15 year loan. Imagine paying 350-400k to go to medical school but owing an additional 700-800k in interest over the life of the loan. They are making a massive profit off of the very people they would expect to care for them if they every needed ou Mr help. My point in all of this is to point out and make clear that these business practices are unethical at best and are downright criminal at worst (I also filed a fraud advertising complaint with the FTC). perhaps someone there with some power will read this and decide to do something morally right instead of just seeking to extract the most possible profit out of medical students. thank you.
Regards,
Complaint ID: 21852741
Business Response
Date: 07/31/2024
Thank you for your message. To protect the privacy of our
customers, we responded directly to the customer. Please allow enough time
for the customer to receive our response, sent via the U.S. Postal Service.
Regards,
Office of the Customer AdvocateInitial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are owed a DIRECT ABATEMENT REFUND from at least TWO of the REPORTED Contracting ( " SOLICITING " ) conditionally " guaranteed " institutional promissories, and a THIRD order prospective CONDITIONAL disbursement solely by REPAIR.
SALLIE MAE'S BANK owes an ABSOLUTE duty of diligence in firmly VACATING the first 2 categorical refunds, while initiating the BINARY corrections process to see if deficiency could be cured in the Third, in the negative incident of which, a full reparation of entrusted CAPITAL shall be LEGALLY DUE.
All documents at diligence are hereintofore affixed to the REVIEW process by SALLIE MAE'S BANK.Business Response
Date: 06/18/2024
We completed our research and are working on our written response. To protect the privacy of our customers, we will respond directly to the customer.Customer Answer
Date: 06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
BBB disposes unto MARKTEPLACE issues that implicate transactions and deeds particular to the Sale of Goods and Services. On that due basis, we hereby undertake to implicate Marketplace issues involving SALLIE MAE'S, relative to their assured, and primary contracting recipients, the THREE delinquents, RUTGERS CAMDEN, PITT STATE UNIVERSITY, and IOWA STATE UNIVERSITY. The FIRST TWO have definitively breached against their Covenant, AFTER appropriating our so-called " Guaranteed " Funds, with the BREACH of the Covenant, resulting in a direct NEGATION of those guarantees. We NO LONGER owe these funds, and are DUE an ABSOLUTE Refund on those Two Institutions, and unto the Proportionate SUMS carefully documented. We DEMAND Sallie Mae's to forthwith ENFORCE our REFUND claims, OR be LITIGATED AGAINST for engaging in INTERMEDIARY FRAUD, by intentionally providing other people's promises, to unaccountable, breaching, and bad-faith Vendors! The LAST THIRD, IOWA THIRD UNIVERSITY owes a CONDITIONAL Refund relative to a REPAIR against DEFICIENT GOODS, which requires a careful MEDIATION, that shall either result in refund, or in repair accommodations. It is UNCLEAR as to which of these TWO the recipient shall select, as the "Jury is Out " on this case, and we need SALLIE MAE'S to broach to this dialogue DIRECTLY with IOWA STATE UNIVERSITY, while engaging us, the PROMISOR, on the articulation of deficiency, as against which DUE CURE is foremost at the Remedy. THANK YOU!
Regards,
Complaint ID: 21823332
Business Response
Date: 06/27/2024
Thank you for your message. To protect the privacy of our
customers, we responded directly to the customer. Please allow enough time
for the customer to receive our response, sent via the U.S. Postal Service.
Regards,
Office of the Customer AdvocateInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not only is Sallie Mae as a company corrupt and predatory, but they are unorganized. I have called this company about 15 or more times in the past few months about an investigation on my loan and what could be done about it due to it being improperly filled out. April 12, was my last call. A representative spoke to me about it and let me know she will be calling back the following Monday. She did not call me back at all. I waited for two months. Now I owe $486 with no job and no form of income.Business Response
Date: 06/28/2024
Thank you for your message. To protect the privacy of our
customers, we responded directly to the customer. Please allow enough time
for the customer to receive our response, sent via the U.S. Postal Service.
Regards,
Office of the Customer AdvocateCustomer Answer
Date: 07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 21802287
Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing urgently to address errors on my credit report caused by the sharing of my personal information with credit bureaus, which has resulted in significant financial and emotional distress.
According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to remain confidential.
Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.
The discrepancies associated with SALLIE MAE have negatively affected my financial situation and require immediate correction.
Furthermore, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.
For your reference, here are my account details:
Account Number: 585250003430****
Account Number: 585250003520****
I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.
Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.
Sincerely,Business Response
Date: 06/21/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer AdvocateInitial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to raise concerns about my private student loans and the business practices of Navient’s partner, Sallie Mae. I attended Berklee College of Music from 2015-2018.
My parents had federal Sallie Mae loans with low-interest rates and fair repayment plans. When I applied for loans, Berklee listed Sallie Mae as a preferred lender. We assumed these were similar federal loans. However, due to Sallie Mae’s privatization and rebranding as Navient, I believe the company misrepresented the nature of these loans to me and my co-signer (father).
Throughout the pandemic, I kept my account in good standing, even though Sallie Mae did not pause payments and continued accruing interest (initially 6%, now 15%). Federal loans were paused during this period.
Sallie Mae has frequently contacted me, claiming my loans are “past due” despite being current. Despite my requests to stop, the relentless communication continued, forcing me to block their emails and calls.
It is now clear that I have a private variable-rate loan with Sallie Mae. However, there is no promissory note or contract in our records. My interest rate has soared to 15.5%, and Sallie Mae representatives cannot provide clear information on the initial or variable interest rate range. When asked for the initial contract, they said it would take days to locate it, which is unacceptable. They also refuse to offer a fixed-rate program or consolidation. The income-driven repayment plan only covers interest, not reducing the principal.
I believe Sallie Mae is engaging in predatory lending and misrepresentation. Their practices align with issues highlighted in a recent class action case and settlement against Navient.
Sincerely,Business Response
Date: 06/17/2024
Thank you for
your message. To protect the privacy of our customers, we responded directly to
the customer. Please allow enough time for the customer to receive our
response, sent via the U.S. Postal Service.
Regards,
Office of the
Customer Advocate
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