We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Consultants

MEDVi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Reviews

Customer Review Ratings

1

Average of 15 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Lillian M

    Date: 05/01/2025

    Lillian M

    Date: 05/01/2025

    Medvi is a fraud. Charged my card and will not cancel or refund . Tried speaking with them numerous times and still no resolve. Very disappointing experience and unacceptable customer experience in every way..

    MEDVi

    Date: 05/05/2025

    Hi Lillian,

    Thank you for reaching out and sharing your concern. I’ve searched our system using the email and name you provided but was unable to locate your account. I’d love the opportunity to help resolve this, but I’ll need a bit more information to proceed.

    Could you please reply with your full name or an alternate email address that may be associated with the account? Once I have that, I’ll be able to review your account and any related charges.

    Best regards,
    Head of Patient Experience

  • Kimberly K

    Date: 04/16/2025

    Kimberly K

    Date: 04/16/2025

    Scammers. Charged my car..would not cancel or refund money and never even made purchase or received item for said purchase. Tried speaking with them several times and so straight out they would not cancel it or refund

    MEDVi

    Date: 04/28/2025

    Hello Kimberly,

    Thank you for bringing your billing concern to our attention. I sincerely apologize for your frustration, and I appreciate the opportunity to clarify our process.

    Once an order has been placed and sent to the pharmacy, we are unfortunately unable to issue a refund, as the order is already being processed. If we receive a cancellation request before the order is sent to the pharmacy, we are more than happy to either refund the payment or hold it as a credit for future orders. However, once the order reaches the pharmacy, the only available option is to replace the order, not refund it.

    I understand this may be an inconvenience, and I apologize for any difficulty this has caused. I have reviewed your account and can confirm that it has been canceled, so you will not experience any further charges.

    If you would like to discuss this further, please feel free to contact us at 844-242-0903 — we are more than happy to assist you.

    Best regards,
    Head of Patient Experience

  • Kimberly S

    Date: 04/09/2025

    Kimberly S

    Date: 04/09/2025

    They will charge and send your medicine to a random address you did not list! They're responses are scripted with apologies and they're "working" on the issue excuses. I requested a refund but they have not initiated any refund! Scammers! They need to be held responsible!!

    MEDVi

    Date: 04/28/2025

    Hello,

    Thank you for reaching out regarding the issues you experienced with shipping. I sincerely apologize for the delays and any inconvenience the miscommunication may have caused.

    I’m happy to confirm that we were able to update your address and successfully ship your medication order to your home on April 15, 2025. If you have any other questions or concerns you would like to discuss, we would be more than happy to connect with you and ensure any remaining issues are resolved.

    Thank you again for bringing this to our attention and providing valuable feedback to help us improve our processes moving forward.

    Best wishes,
    Head of Patient Experience

  • Marian D

    Date: 04/09/2025

    Marian D

    Date: 04/09/2025

    This is the worst company ever. I canceled my membership in March. They charged my debit card and my credit card twice each month. That's four charges of $299. I had to work several weeks with them to get my money returned. I even asked them to take my cards off file. Today April 9th I checked my account and my debit card was charged again. They are the worst company ever. Their business practices are terrible. This company should be closed. Do not ever get anything from this company. And mind you I never received any product so I know my account was canceled but they continued to charge my card

    MEDVi

    Date: 04/28/2025

    Hello,

    Thank you for bringing this to our attention. I sincerely apologize for the recurring charges you experienced.

    I have reviewed your account and am pleased to confirm that you have been fully refunded for all charges that did not result in a medication order. Additionally, I can personally confirm that your account has been fully canceled, and you will not experience any further charges moving forward.

    While I regret the inconvenience this situation caused, I’m glad we were able to reach a mutual resolution.

    If there’s anything more we can assist you with, please don’t hesitate to reach out to us at 844-242-0903.

    Best wishes,
    Head of Patient Experience

  • Jennifer A

    Date: 04/02/2025

    Jennifer A

    Date: 04/02/2025

    This company MEDVI biggest scam artists. Do research, read reviews first, you will thank me later.
    I subscribed big mistake & they shipped my order to another person in a different state.
    NOTE: if that persons child/or other sources picked this up & used it can you imagine the liability or risk that individual could face, that error could be costly for whoever found it on their doorstep.
    Because of that error over 30 plus phone calls, plus easily 50 emails I made to find out when they would fix my order. They will stall, tell you the same thing over & over & over & thank you profusely for your patience. This gets you 100% no answers/solutions period. You literally must persist & I mean stay on them. Same pattern goes for when you ask to cancel & get your refund.
    It's the worst way to conduct business because they want you to give up & move on. DONT.
    My only course of action was to report my charge to my credit card company as a dispute so they could follow MEDVI's error. They did & I won my dispute & my credit card was refunded by Capital One.
    I have learned a valuable lesson here, please let's speak loudly, maybe they will shut down this operation.
    Personally, they need to be investigated period.

    MEDVi

    Date: 04/28/2025

    Hello,

    Thank you for taking the time to leave your review and giving us the opportunity to provide some context regarding your experience:

    We sincerely apologize for the shipping error that resulted in your order being sent to the wrong address. Please note that once an order number has been generated, we are unable to process a refund, as the medication is already being prepared at the pharmacy. However, in these cases, we are able to replace the medication at no additional cost.

    Additional delays occurred after the initial shipping error because you requested that your medication be ordered from a specific pharmacy. Unfortunately, our system does not allow us to select a preferred pharmacy, but the agents who received your request made every effort to explore possible options on your behalf.

    On April 1, 2025, the same day you contacted us to officially cancel your account and request a refund, you also submitted a dispute with your bank. We chose not to contest the dispute and released the funds immediately, which allowed you to receive your refund confirmation that same day.

    Once again, I sincerely apologize for the communication gaps and the overall experience you had. Your feedback is truly valuable as we continue to improve our processes and response times.

    I wish you all the best moving forward.

    Best regards,
    Head of Patient Experience

MEDVi is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.