We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Products

Star Enrg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

This profile includes complaints for Star Enrg's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Star Enrg has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Star Enrg

      200 Continental Dr Ste 401 Newark, DE 19713-4337

    • Star Enrg

      5700 Kirkwood Hwy Ste 106 Wilmington, DE 19808-4883

    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This contractor is failing to meet his obligations for delivery and installation of the product (solar panels) to our home.

      We have a signed contract stating that the job completion would be February 2022 and we are still waiting for the job to be done.

      At this point we have no clear idea of when the job will be completed, as the vendor continues to give us bogus excuses as to why the job is not complete.

      We are at the end of our rope and are feeling taken advantage of at this point.

      If you are able to assist us in this matter please advise.

      Business Response

      Date: 10/05/2022

      We are in receipt of the complaint, and this system has been completed.  The installation had numerous delays including a discontinued panel system, and inverter system that is currently unavailable.  The system was upgraded to the latest generation inverter and panel system at no additional cost to the client.

      Customer Answer

      Date: 10/11/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.



      From: Date: Mon, Oct 10, 2022 at 1:58 PMSubject: Star Enrg

      To: [email protected] <[email protected]>In response  to their letter the job was completed on September 29, you should know I sent them a register letter stating that if the job was not completed by September 30th we were going to  court. In response to the delays mention in their letter this is the first I have heard of it.Mr. ****** and or the office has never mention this before. I would not be filing a complaint against a company with problems not in their control. I do not feel the company is being honest in their reply. In fact I know the company is not being honest in their replySincerely


      Regards,
      Complaint ID: 17788228
       



       

      Business Response

      Date: 10/23/2022

      Since April of 2020, we have seen multiple products change and have to be modified on contracts.  Your installation was originally estimated May of 2021, and contracted in December of 2021.  Your estimates and updates all came through our centralized customer service portal.  Your contract was updated 4 times for new products and utility requirements.  I have attached to this one of the updates from June of 2022.  These attachments are sent to you with every online scheduling update for your reference. The system logs each send and opening of the attachments.    I apologize for the extended delays, but we are very happy to see your system completed and utility certified.  We look forward to watching your system make power!

    Star Enrg is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.