Complaints

This profile includes complaints for Star Enrg's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Star Enrg

  200 Continental Dr Ste 401 Newark, DE 19713-4337

• 

  Star Enrg

  5700 Kirkwood Hwy Ste 106 Wilmington, DE 19808-4883

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/23/24 i made a deposit to Star Enrg for solat installation. They said they would do the installation in October but never did. After sending nemerous emails i was give sevral dates but they never came. In december they called again and said they would come 12/19/2024 the never came. I contacted delmarva power to inquire if they had given the approval for a battery solar system to be install at my home they said the grid in my area is closed so no solar can be install even if it battery operated. I request a cancelation on 12/23/24 and have been send emails as to when the refund would be available now they have stop answering .

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the delays and any inconvenience caused during your solar project scheduling.
  We acknowledge your deposit made on August 23, 2024, and regret the multiple scheduling changes that followed. While Delmarva Power currently restricts standard net-metered solar installations in certain areas, they do continue to permit systems with full battery backup configurations.
  A formal cancellation request was submitted on January 8, 2025, citing family-related reasons. This information, along with status updates regarding the refund process, was communicated to Ms. ***** through emails prior to receipt of this complaint.
  Our last conversation before receiving this BBB notice was also with Ms. ***** on Monday, April 7th, regarding the credits issued back to your card. The initial credit of $1,493.00 was successfully refunded. Regarding the remaining balance, our payment servicer has been in contact with Chase Bank. As of April 8th, they have advised that resolution of any card refund discrepancies typically takes 7–10 business days, depending on the client’s card-issuing bank.
  We are continuing to monitor the situation closely and will follow up with confirmation once the process is complete. We appreciate your continued patience and remain committed to resolving this matter in full.
  

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23163996
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  On 08/23/2024 i paid Star Enrg $3500 for a down payment on a solar system $1500 from my credit card and $2000 from my savings. They have made several cancelation and no shows to do the installation on 12/23/2024 i cancel and requested a refund to which they stap responding to my email. I contacted my bank and was refunded $1500 to my credit card. I have been sending email and calling and no responds. Please i am begginh you to help me recover the money as my family and i are in great financial need.
  
  
  Regards,
  Complaint ID: 23163996
   
  
  
  
   

  Business Response

  Date: 06/09/2025

  We are writing to follow up regarding the BBB complaint concerning, Ms. ****** *********, and to clarify the current status of the associated billing matter.
  As of May 2025, we were notified that the dispute you filed regarding the charge dated August 23, 2024, was resolved in your favor, and the full amount of $2,000.00 was reimbursed as requested. We understand the dispute was initiated due to concerns over the product being deemed unacceptable, and we respect the resolution that was reached.
  However, we would like to confirm that, per the outcome, the original chargeback was processed and the balance of $2,000.00 is now considered outstanding on our records.
  Summary of the Dispute:
  Client Name: ****** *********
  Original Charge Date: August 23, 2024
  Disputed Amount: $2,000.00
  Dispute Filed On: March 8, 2025
  Dispute Reason: Product unacceptable
  Dispute Outcome: Lost (Merchant did not prevail)
  Reimbursement: Issued to cardholder as of May 2025
  
  

  Please let me know if you have not received the credit back to the original card charged.

  
  

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 3, 2024 i had an approved repair for a leak caused by the installation of the solar panels. I paid for the repair out of pocket $825 and was told that i will receive the reimbursement within a few weeks. I than was advised that the check was sent out but never received it. I was told that it will be reissued but never was. I even offered to pick it up but no one could do that for me either. Its been 8 months and now i dont even get responses to my emails or texts. All i am requested is the money that i paid that they approved for my reimbursement to fix the repairs from the job they did.

  Business Response

  Date: 12/11/2024

  Tell usThank you for reaching out regarding your reimbursement request for the repair expenses related to the water damage caused by your solar panel installation. I understand your frustration with the delays, and I sincerely apologize for the inconvenience this has caused you.
  

  To assist you further and expedite the resolution of your reimbursement request, we kindly ask that you provide the following documents, as required through our reimbursement platform:
  *A copy of the work order or invoice from the outside vendor who performed the repairs.
  *Before and after photos of the work completed.
  *Proof of payment for the $825 repair.
  

  I reviewed your file, and the only documentation I have is a photo of an 8-inch water stain on a ceiling. Unfortunately, this is insufficient to process your reimbursement under our policy.
  

  Please note that this same message has been sent to you multiple times via our reimbursement platform. If you are unable to upload the required documents through the platform, you may email them directly to [email protected] with the subject line "Reimbursement Request." Once we receive the necessary documents, we will prioritize the review and resolution of your request.
  

  We truly value your patience and appreciate the opportunity to address this matter. Please do not hesitate to contact me directly if you need assistance submitting the documentation or if you have additional questions.

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I have provided all documentation to **** ****** who gave the approval. I have asked if anything else is needed from me and no one has responded in the app asking for anything additional. i was told twice that the check was sent out and got lost. Never the less, I am attaching what you have requested now in hopes that a reimbursement check will be sent out immediately. This issue has been on going for 8 months. 
  
  
  Regards,
  Complaint ID: 22649733
   
  
  
   
   

  Business Response

  Date: 12/24/2024

  Thank you for your response.  Please plan on receiving the funds in the next 5-7 business days at the property address listed.

   

   

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  They have not sent over a check and it’s been over a month? Can this be reopened or can I have the contact that responded to the compliant?Kind Regards,
  
  
  Regards,
  Complaint ID: 22649733
   
  
  
  
   

  Business Response

  Date: 03/25/2025

  Please reach out to our billing office at your earliest convenience 302-899-7558.  Ask for *** ** ******

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed a contract in April 2022 for the Solar panel installation. They scheduled the installation multiple times, but no one shows up during that time and they do not inform in advance also. You keep waiting for them and keep wasting your time. Despite of the multiple calls and follow up, no progress made. After waiting for a 1 year, I cancelled the contract in April 2023 and Star Enrg confirmed that I will be receiving a refund within 1 month. I still have not received a refund after 1 and half year. I tried calling them many times, no response. ***** blocked my number. I sent multiple emails, no response. Finally, I had sent a demand letter by my lawyer. ***** did not respond to the demand letter as well. I still have not received my check as of October 2024. I have decided to file a Court case now.

  Business Response

  Date: 11/07/2024

  Thank you for reaching out to us. We sincerely apologize for the delays and frustration you've experienced.
  To expedite our investigation and ensure we locate your account, could you please provide the property address associated with the contract in our system? The name alone hasn’t pulled up an active or archived account, so the property address will be essential for us to verify your details and address your concerns effectively.
  Thank you for your assistance, and we are committed to resolving this matter as swiftly as possible.

  Customer Answer

  Date: 11/10/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I have provided my Phone number and Email to this complaint. Please call me or email me and I will provide the address as I do not want to provide the address where it can be visible publicly.
  
  
  Regards,
  Complaint ID: 22521994
   
  
  
  
   

  Business Response

  Date: 12/03/2024

  Tell us I am in receipt of your complaint and appreciate you bringing your concerns to our attention.
  
  Our team has attempted to reach you more than four times using the contact number provided in your complaint but has been unsuccessful in connecting with you. At your earliest convenience, please call our office at 302-899-7558 so we can discuss your concerns and promptly resolve the matter.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the contract on August 10, 2022. And the solar panels still have not been installed. Nobody is showing up to do the work as scheduled, I was rescheduled over and over again during the past two year, but no actual works has been done. It’s been a nightmare to me. They keep telling me they will finish my job soon but I don’t see any progress.

  Business Response

  Date: 08/21/2024

  Thank you for bringing your concerns to our attention. We want to assure you that we have received the information regarding your project. We are pleased to inform you that your installation has been scheduled for completion, and you have received confirmation of this via email and SMS.
  Regarding the changes to your project, we made adjustments to the products due to performance issues with the initial inverter selection. We believe this change will enhance the overall performance of your system. The new units have arrived and are ready for installation.
  We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we work to provide you with the best possible solution. 

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  

   

  not just the inverters, but also the panels. I still not having the panels installed. I was scheduled last week and because of the temperature, nobody was showing up, and I was rescheduled again for this week. Hopefully they can come as their schedule.  

  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22168087

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 09/13/2024

  Thank you for bringing this matter to our attention. I wanted to assure you that we have been in constant communication with the client, and the completion of their system and upgrades is scheduled for the week of September 16th.
  
  We are committed to ensuring the project is completed to the highest standards and appreciate your patience and understanding throughout this process.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Star Enrg accepted payment but did not provide products or services contracted for and has not showed up to work in over a year, and Principal David Stokes has not returned any calls or emails.

  Business Response

  Date: 08/02/2024

  Thank you for bringing your concerns to our attention. We appreciate your patience and understanding during this process.
  We would like to inform you that your file was recently migrated to our installations portal for better tracking and management. All electrical and panel work has been completed successfully. However, the system's inverter had to be changed due to a distinct product issue with the manufacturer.
  We anticipate that your system will be running and certified by the end of August. We apologize for any inconvenience this delay may have caused and assure you that we are doing everything possible to expedite the remaining steps.
  Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  ***** ****** is an inveterate liar. The panel and electrical work is not complete, and Star Enrg has no intention of providing the inverter or battery I paid for nearly two years ago. Star Enrg is a criminal enterprise and the sad fact is they have stolen my money.
  
  
  
  Regards,
  Complaint ID: 22078389
   
  
  
   
   

  Business Response

  Date: 08/21/2024

  We acknowledge receipt of your complaint response. I would like to clarify that the solar panel installation at the site has been completed, and the wiring has also been finalized. The only open item remaining on the file pertains to the change of the original manufacturer, as mentioned in my previous response. This change was made due to performance issues identified with the initially selected product.
  Given that the panels are already installed on the roof, I am unsure how to address any disagreement regarding this matter.
  Please rest assured that we are committed to completing and certifying the site within the next week as planned.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY WERE FULLY PAID
  I HAVE NO PANELS
  I HAVE NO ADJUSTMENTS TO THE BILL AS PROMISED

  Business Response

  Date: 06/19/2024

  Thank you for bringing your concerns to our attention, and I apologize for the inconvenience and frustration this situation has caused you. I understand how disappointing it must be to have experienced such delays and communication issues.
  We have thoroughly reviewed your case and can confirm that we are working diligently to rectify the situation. I want to assure you that we are fully committed to completing the installation and certification of your solar panels by mid-July 2024. We are prioritizing your project to ensure that you receive the service and results you deserve.
  We will provide you with regular updates and maintain open communication to keep you informed of our progress. Thank you for your patience and understanding as we work to resolve this matter.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  here is a brief history of the last six months please follow up i still have no panels or adjustments to my dec bill promised over a yr ago this business is not ethically or potentially ever going to finish this i keep being put off and off and off like i said they took a 1500.00 deposit from me in 2017 and never followed up wasn't until i discovered the check had in fact been cashed and gone from November of 2017 until now...they are paid in full and still i have no solar panels or reimbursements from them
  
  
  
  Regards,
  Complaint ID: 21784965
   
  
  
  
   

  Business Response

  Date: 08/02/2024

  Tell uThank you for bringing your concerns to our attention. We understand the importance of clear communication and timely updates, and we appreciate your patience during this process.
  We are pleased to inform you that the progress on your site is moving forward as planned, with an expected completion date of August 15th. We will continue to monitor industry changes closely and ensure that you are kept informed of any developments.
  To provide you with the most up-to-date information, we encourage you to utilize our customer portal, where you can track the progress and receive real-time updates.
  If you have any further questions or need additional assistance, please do not hesitate to reach out.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially provided a deposit of$5000 0n 08/15/22. The salesman returned in 04/19/23.   I didn’t have the cash to pay for it, but he told me that they would finance the balance at 8.99%.  I signed the contract and he told me where to apply for the financing.  I applied and was approved at 9.99%.  I gave him the balance.  The completion date on the contract was 06/06/23.  The system was installed and inspected on 08/24/23 (not working) after many appointments were made and not kept with few advanced notices.  One time when they did show up in September to connect the Wi-Fi, they turned the power off that controls my Dryer and Air Conditioner.  I didn’t know why they were not working, so I hired an electrician to fix it and they charged me $97 just to come and reset the switch.  When I spoke to David about that I was promised $97 reimbursement as well as lost production credit to cover the delay because I was paying for the loan as well as my regular electric bill.  Battery installment was initially scheduled by the completion date in 06/23 and I was supposedly upgraded to full battery backup 6/29/23.  After the inspection, I was told that it was set for the week of 10/9/23.  It was subsequently changed to 11/15/23, and I have been given many bogus dates that have not been met, most recently last week with no results or excuses for not showing up. There are exposed wires on the side of my house and it has been like that since last year.

  Business Response

  Date: 04/22/2024

  Thank you for bringing your concerns to our attention. We understand the importance of ensuring the optimal performance of your installation and appreciate the opportunity to address any issues.
  
  Upon reviewing your complaint, we would like to inform you that the installation in question has been in service since August of 2023. Since then, it has been consistently functioning, albeit with a minor setback when an inverter failure occurred in October of 2023. We promptly addressed this issue by replacing the faulty inverter, ensuring minimal disruption to your operations.
  
  Furthermore, we are pleased to confirm that the site has been operating smoothly and efficiently since then. However, we acknowledge your interest in further enhancing its capabilities, as indicated by your request for an additional inverter upgrade and storage installation.  That is scheduled to be fulfilled in May of 2024.
  
  

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  With all DUE respect, this is not a satisfactory response to my complaint. I have been given numerous dates that have not been fulfilled and sometimes without notice.  And it does not address nor acknowledge any money that I was promised to compensate my losses including the reimbursement to correct an issue that they created by shutting down my dryer and air conditioner and my electric bill. 
  
  Regards,
  Complaint ID: 21582382
   
  
  
  
   

  Business Response

  Date: 05/16/2024

  We sincerely apologize for the inconvenience and frustration you have experienced with our resolution. Your satisfaction is our top priority and we understand the impact that the loss of production has had on you. Our billing department will contact you tomorrow to ensure that you receive fair compensation for the disruption. Thank you for bringing this to our attention and we appreciate your patience as we work to make this right.
  

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not hold up the responsibility of maintenance on the solar panels. Scheduled an appointment for them to come out. They did not show up or call to reschedule. Have tried several times to contact them and only get to leave a message. They have not called back to reschedule or do anything maintenance wise. If anyone is interested in getting solar panels do not use this company. It would be nice to get some help from someone regarding this matter.

  Business Response

  Date: 04/16/2024

  We are pleased to inform you that our team responded to your request within 4 business days of receipt. Upon arrival at the site, it was discovered that the solar disconnect had been placed in the off position. We promptly turned the disconnect back on, and we are delighted to report that your system is now operating at full normal capacity.
  
  We apologize for any inconvenience this may have caused and appreciate your understanding. Please feel free to reach out if you have any further concerns or require additional assistance.
  
  Thank you for choosing our services.
  

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Star Enrg to install solar panel in 2022. The company has not completed the installation up to now. They keep scheduling the finishing step and but do not show up.

  Business Response

  Date: 12/08/2023

  The updated unit has been received and scheduled for installation.  We will update the file with the certificates after utility changeout.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Star Enrg installed solar panels on roof of our residence. They installed a "critter barrier" material to keep small animals from getting under the solar panel array. The barrier is installed with double sided tape. Several pieces of the barrier have fallen off. I have been contacting Star Enrg for a year to repair. They refused to fix during summer hours due to traffic from Wilmington to our home. Every time a date is confirmed, they cancel on that date with the excuse of higher priority maintenance or some other activity.

  Business Response

  Date: 11/29/2023

  Unfortunately this product line is prone to wind damage.  We will have a crew out in the next 7-10 business days to replace the sections of pest barrier.

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Their crew was on-site on December 4th and completed the repairs and were very professional and helpful.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 20893877