Important information
- Customer Complaint:Due to the volume of complaints filed against this
business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,034 total complaints in the last 3 years.
- 1,045 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,
I am writing to formally dispute an account appearing on my credit report under the name “Brclyoldnavy,” opened on July 20, 2024, with account number 000542*********. I did not open this account and believe it to be the result of identity theft.
I have been a victim of identity theft and have filed an official complaint with the Federal Trade Commission via IdentityTheft.gov. I am enclosing a copy of my Identity Theft Report along with other relevant documents.
Please assist in contacting the creditor to request a thorough investigation and the permanent removal of this fraudulent account from my credit history.
Business Response
Date: 05/20/2025
Please see attached response.Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ten days ago I did a balance transfer for a zero percent interest rate in the amount of $15,000. This transaction was done on a recorded line and I was told it will take approximately 7 to 10 days for the amount to hit my checking account.
When I called this morning I could not get a reason as to why this money was not in my checking account yet it appeared on my credit card statement which in turn can ruin my credit score.
After speaking with a supervisor and never getting the answer I instructed this rep to reverse and cancel this balance transaction, I had no interest and remove the 15,000 from my statement.
As I type this the 15,000 remains on the account with no satisfaction.Business Response
Date: 05/13/2025
Please see attached response.Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 23278809
Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against Barclays Bank for its ongoing failure to report the resolution of a fraudulent account to the credit bureaus, despite confirming that the account was indeed opened fraudulently.
In December 2024, I discovered that a credit card had been opened under my name without my knowledge or consent. It was subsequently maxed out, severely damaging my credit score—from 820 to 570.
After filing a fraud report, Barclays investigated the matter and ultimately determined that the account was fraudulent. However, despite multiple calls over the course of several months, I have been repeatedly told that it will "take 30 days" for this resolution to be reported to the credit bureaus.
To date, no correction has been made to my credit report. The account still appears as delinquent, and my credit score remains drastically lower due to Barclays’ inaction. This is unacceptable and has caused me significant financial and emotional stress.
I am requesting that Barclays immediately update the credit reporting agencies (Experian, Equifax, and TransUnion) with the accurate information—that the account was fraudulent and should be removed from my credit report—and provide written confirmation of the update.
If this matter is not resolved promptly, I will consider further legal action to recover damages caused by this negligence.Business Response
Date: 05/09/2025
Please see attached.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Dear BBB Team,I’m writing to follow up regarding Complaint ID 23276068 against Barclays Bank Delaware. Although this case was marked as “Answered,” the core issue remains unresolved. Barclays has confirmed the account in question was fraudulent, yet they have failed to correct my credit report or provide any written confirmation of the update. My credit score remains significantly damaged as a result.Please advise on how I can formally reopen this complaint or escalate it further. I appreciate your assistance in helping to resolve this matter.Sincerely,
Regards,
Complaint ID: 23276068
Business Response
Date: 06/03/2025
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
June 3, 2025
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We have also received correspondence forwarded to us from a regulatory agency regarding
the same matter. Once we finalize our investigation, we will provide the customer with a
detailed summary of our investigation, as well as any actions we may have taken through the
regulatory channel.
If you have any questions in the interim, please contact our office at
[email protected] or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I am a BRAND NEW customer with Barclay bank and it's not going well. I called and heard that ALL calls are recorded for quality and training purposes . I want you to listen to the call that I had with an agent. I asked the agent if I could prepay $13,000 for a hot tub that I was going to buy. If you listen to the call she says yes enthusiastically . I transfer $13,000 from my savings to my checking and get ready to give Barclay bank $13,000. This isn't credit that Barclay bank is extending to me. This is money that I am giving to Barclay bank and allowing them to make money off the merchant. I go to make the payment and it says I can't pay more than what is due. Lets keep this simple, I was lied to by Barclay bank. So what are you going to do to fix this and make me want to keep my credit card open with you ?Business Response
Date: 04/29/2025
Please see attached response.Customer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 23237904
Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 10, 2024 there was a fraudulent charge on my account. I have spoke with Barclay 5x in 4 months regarding the fraud and added payments onto my account. This has effected my credit score and each time i call they continue to act like this is new and they do not understand. I want to close this account before i am charged month and month again. They have now told me the process to remove thier fees could take up to 30 days. I am tired of having to call and explain their was fraud on my account and no action being taken execpt continuing to charge me late fees for money i do not owe them.Business Response
Date: 05/12/2025
Please see attached responseInitial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint because my credit report includes accounts I do not recognize and never authorized. These accounts appear to be the result of either a reporting error or a potential breach of my personal information—both of which are unacceptable and violate my rights under the Fair Credit Reporting Act (FCRA).
The following accounts require immediate and thorough verification:
Company Name: BRCLYATHLETA
Account Number: 00044535724****
Reported Balance: $4,620.00
Despite multiple requests, I have not received any credible proof that these accounts are mine. Under 15 U.S.C. § 1681g, I am entitled to full disclosure, including copies of original account applications and signed agreements. General claims of “verification” without proper documentation are not acceptable.
If these documents do not exist, these accounts must be removed under FCRA Section 611(a)(5)(A)(i), which mandates deletion of unverifiable data. I will also be reporting this issue to the Better Business Bureau and appropriate federal agencies if this is not resolved immediately.Business Response
Date: 04/29/2025
Please see attached response.Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** you have asked me to send documents I have 6 times from the date of your letter and you have not had the hold removed off my account. Would you Please have this taken care of. Faxed to the security department 5 times nothing I was told you would have to remove it.
Name: ***** ****** ******** *** ***** ******* Dr, Duluth.
I have attached the documents for you to remove hold.
Thank you,Business Response
Date: 04/16/2025
Please see attached response.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 23205131
Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,
This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
BRCLYOLDNAVY - 470615591325 - $548
Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 04/01/2025
Please see attached response.Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Barclays US security blocked my online access, preventing me from managing my account and paying my bills. I called customer support multiple times and submitted all the requested documents, including my driver’s license. Later, they claimed they couldn’t verify it and asked for my bank checking account statement instead. I provided that as well, but despite confirming receipt, they failed to take any action.
Customer support was consistently unhelpful and confused, giving me conflicting information with no clear resolution. Instead of restoring my access, Barclays escalated the issue by blocking my card, making it impossible to check my statements, review transactions, or make payments. Now, they are unfairly charging me late fees and interest, even though I had no access to my account.
I have been a responsible customer for over six years, always paying my balance in full and on time. This treatment is completely unacceptable. Barclays has wasted my time and caused unnecessary frustration.
Desired Resolution:
• Immediately restore my online access and unblock my card.
• Reverse all late fees and interest charges incurred due to restricted access.
• Improve their customer support process to prevent similar issues for other customers.
I expect Barclays to take this matter seriously and resolve it as soon as possible.Business Response
Date: 04/23/2025
P.O. Box 8885
Wilmington,
DE 19899-8885
April 23,
2025
Thank you for your recent inquiry addressed to Barclays Bank
Delaware (Barclays), which was forwarded to us from the Better Business Bureau
of Delaware. To ensure the most efficient handling, this correspondence was
forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a
detailed summary of any actions we may have taken via email from
[email protected]. Please allow 24-48 hours for delivery.
If you do not receive the
summary, or if you have additional questions, please contact our office at [email protected],
or call us at 866-750-6031. Our
office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.
BRCLYSBANKDE
ACCOUNT no.: 00*******53
DATE OPEN: 01/01/2014
BALANCE: $1,249.00Business Response
Date: 03/27/2025
Please see attached response.
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