Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not aware of Old Navy's switch from Synchrony to Barclays credit cards. I became aware when Barclays called me on 7/20/22. I spoke with them and they said my payment was late. I was historically set up on auto pay with Old Navy , and assumed that payments were being made on time. The person I spoke with saw that I had not received a card, and stated that she did see that I had been on auto pay and that the payment should have been processed. She reversed the late fees and I brought my account current with a payment or so I thought. I was told that they were sending a new card and I verified again my auto pay status, and did not feel the need to follow up. On 8/18/22, I returned a Barclays call assuming it was about the re-issued credit card that hadn't arrived. Instead, I was told that I was past due again, I was not on auto pay, no payment was made, and they were unsure about the replacement card. They waived late fees and I decided to pay my account balance in full. I received an alert to a change in my credit score on 8/21/22, and found that Barclays had reported me 30 days past due, damaging my credit score severely. On 8/22/22, I called Barclays to straighten out their mistake. Bounced around again, landing with "Alicia" after asking to speak with a supervisor. She took down my complaint, and still failed to resolve the matter after admitting that it appeared that none of their actions on the July call were completed. The reason was that the 1st card in the July call was closed when they reissued and the processing of payment and waived fees didn't happen. I was contacted 8/22 by fraud dept., she had a bad connection and said she would call back -did not. No call 8/23. On 8/24 I called Barclays to speak to fraud dept. Rep "Nico" refused to transfer me, stated fraud was on the call when they were not, and instructed me to send in writing my complaint which is what "Alicia" said she did. Their incompetence has damaged my credit. Please help.

  

  Business Response

  Date: 09/02/2022

  Please see attached response.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 my Gap Good Rewards Mastercard was issued when all Gap cards were converted from Synchrony to Barclays. At the time of conversion my credit card was not carrying a balance. I received my first statement from Barclays on 7/4/22 and it showed a charge for "adjustment-payments" of $133.18 dated 6/16. I did not purchase anything on or near that date or for that amount; this is a fraudulent charge. I called Barclays on 7/6 & received different answers from 3 different people. I was told it had to do with the conversion & to wait for the next billing cycle to see if it would go away. On 7/31 I disputed the charge through my online access to my account. I did not receive a response except for a letter telling me to call customer service. On 8/4 I received another statement from Barclays. The $133.18 was still there along with a late fee and an interest charge. On 8/10 I called Barclays again to dispute the fraudulent charge. I was bounced around from customer service to debt collections to customer security & got different answers from all. I finally spoke with Janina in customer security who said she would remove the charge & I would not be responsible for it. This has not happened. As of 8/17 the charge still shows online & via the automated phone system. This is now negatively affecting my credit score. I want the fraudulent charge to be removed along with any late fees & interest charges. I want my credit score restored to its original good standing. I want to close my account once this is resolved.

  

  Business Response

  Date: 09/19/2022

  Please review attached Letter

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 17732118
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24-26, 2022 I stayed at La Quinta by Wyndham in Tempe, AZ. I used my Wyndham Rewards Earner Visa CC (WREV CC). I charged my stay on this card. I had a terrible experience at the hotel during my stay. I was unable to find another hotel due to the opening of baseball training season. In March I received my CC statement and I had been double billed $221.98 & $221.30. for the same dates. I called customer service and filed a complain against the hotel for the horrible experience I had. In my April 2022 statement I was credited for over charge and for my stay. I noticed on that statement that they had credited for $221.30 twice. They corrected it on the same April 2022 statement they put a charge for $221.30. So that corrected their mistake. Everything was good until I received my May 2022 statement. I was rebilled by WERV CC for $221.30 because they said I was over credited, which I wasn't. I've made more than 30 calls to Wyndham Rewards customer service and Wyndham Rewards Earner Visa CC Dispute Dept. I've been told that they would escalate my dispute and have a manager call me from WREV CC. I've only received 1 callback from Brianna dispute manager on 8-3-22 at 1 pm. I could take the call because I was having an MRI. I called back and was told that I was given an extra credit. The dispute dept reps can't see my statement so they only go by the notes that a manager in the dispute dept. puts. I want a refund for the overpayment I have made to my CC account and reimbursement for my time, pain and suffering I have had to go through to resolve this issue. Barclays has the worst customer service, you can't speak to a supervisor or anyone with authority to make the corrections for their mistakes. I've spoke to ******** **** and ***** today all of them are in the dispute department. I have several file and reference numbers I've been given. No one can see the notes on the account that you've made before. I regret having this CC.

  

  Business Response

  Date: 08/23/2022

  Please see attached response.

  Customer Answer

  Date: 09/03/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Regards,

  
  

  Complaint ID: 17701053

   I spoke to ****** from the Presidents office and tried to explain to him the trajectory of the entire matter that began in February 2022 after I stayed at La Quinta in Tempe AZ. I had originally filed a complaint in March because La Quinta double charged me and I wanted a refund for the stay. I was given a provisional refund from Barclays for the overcharge of $221.98 and I was given a refund for my stay from La Quinta of $221.30 for my stay in my April 2022 statement. As I had previously addressed in my original complaint I submitted my cc statements for March, April and May 20222. I explained the overcharge in March 2022 statement and at the same time filed a complaint for a refund for my stay. In my May 2022 statement rebilled me for $221.30. A mistake. 

  
  

  ****** is not willing to accept the proof I have given to him regarding my dispute for $221.30 stating that he saw no record of me ever disputing this REBILL to Barclays. I was flabbergasted because I provided ****** reference numbers that I had been given by Barclays dispute department disputing this amount that was REBILLED in May! In the over 50 phone calls I had made he found no record where I was disputing this charge. Then why have I've been calling Barclays?! The only reason from May 2022 until NOW is to DISPUTE $221.30!!! He has the audacity to claim that the only dispute they were aware of was for $221.98 from February of 2022! REALLY? So I've been DISPUTING A CHARGE THAT I WAS CREDITED FOR IN APRIL 2022! I WANT TO BE REIMBURSED FOR THEIR MISTAKE THAT THEY WON'T TAKE RESPONSIBILITY FOR!FOR MY TIME, PAIN & SUFFERING & A PUBLIC APOLOGY ON A BILLBOARD + $25,000. I AM TIRED OF HAVING TO BE THE ONE THAT CLEARS MY NAME FOR A MISTAKE THAT WAS NOT MINE!!!!

   ****** told me that the only reason they reached out to me was because I filed a complaint through the BBB otherwise I would still be waiting on a "MANAGER CALLBACK" that they've been promising me since May 2022. This is the only way I was able to get them to address this DISPUTE. 

  

  Business Response

  Date: 09/20/2022

  Please see attached response.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They Claim i opened an account with them on April 2022 or may 2022 that is incorrect. When i noticed this account on my credit report i called and spoke with 4 different reps including someone who said they are a supervisor from the credit department and Fraud department. I expressed my concerns and they said i would not have anything to worry about since they will close off the card and account. I asked if the card has been used they stated it has not and no charges have been made.
  
  July2022 i get an alert of a past due account on my credit report causing my credit score to fall low. when i checked it was Barclays Bank Delaware reporting on my credit report that i had a past due payment for an annual fee. I called and spoke to a rep who spoke to credit then spoke to fraud and they stated the account is closed and they didnt report this account to my credit report. I called a few days later and got someone on the line i recorded the call and she stated again the account is closed and would reach out to credit and speak with someone to see why this happened. I have the recording stating this account is closed and has never been used and would be removed off my name but now we are in August and this is still on my credit report when i try to call they keep telling me the person who is in charge of getting this false information updated on my credit report is on (Vacation, had a deaf in the family or is off for that day. It seems way to false for me. This is beyond ridiculous on how they are doing things and i cant get real help here. The last call they said only the president of the company can fix or remove any info needed to go to the credit reports.

  

  Business Response

  Date: 09/02/2022

  P.O. Box 8885

  Wilmington, DE 19899-8885

  September 2, 2022

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to track down an erroneous balance transfer from US Bank to Barclays. On 12/06/2021, US Bank sent a check for $3000 for Barclays, with instructions to credit the account under my name, number **************28.
  However, I do not have and have never had an account with Barclays.
  Instead of recognizing this error, Barclays cashed this check and kept the money, even though there was no corresponding account to credit, and they are refusing to return it, claiming that they cannot find it "with the information provided". They requested that I send a copy of the check to them.
  I obtained a copy of the check from US Bank, and I have twice sent a copy of the check to Barclays via certified mail to the address that they provided.
  The first time, it was sent on January 10, 2022.
  The second time, it was sent on June 9, 2022 with USPS tracking number 7*** **** **** **** 1567 and received on June 16, 2022.
  The check number was 11279902.
  They do not respond to me.

  

  Business Response

  Date: 08/29/2022

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for
  delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Customer Answer

  Date: 09/05/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  I still did not receive the promised check in the mail.

  Moreover, I am disappointed that they held my money for many months, claiming that they could not find it, even though I sent a copy of the check twice by certified mail, and they are not paying me any interest on this money in this time of high inflation. I believe that they made no good faith effort to find the money, and they blamed me for a bank error in their response.
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 17643360

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 10/13/2022

  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After hours of attempting to email, message, live chat and telephone with Barclaycard and the co-branded rewards program, UPromise, I am filing a complaint in order for Barclaycard to provide to me contact information for their partner, in my case (and my daughter's), UPromise. We share a Barclaycard Mastercard UPromise; I am the primary account holder, she the secondary. Many times, most recently on 20th July we have made purchases via the UPromise website (where customers earn UPromise rewards/cash back) while shopping at ebay. This cash back award from UPromise shopping site is completely separate from Barclaycard cash back; however, I believe Barclaycard has a duty to provide me with access to a real person when dealing with UPromise issues. The UPromise site also offers a daily poll, surveys and other cash offers for customers to earn monies towards UPromise. I have made repeated phone calls, sent messages, live chats, and attempted emails. UPromise phone number is not manned by real people. It either leads people to the website (which doesn't offer an email address but asks customers to schedule a call back, which doesn't work). I was able to leave a message once, and no one returned my call. I spoke with a Barclays agent today who promised a return call - he gave me yet another phone number that was for Barclays, not UPromise. Barclays messaging center keeps giving me the same unusable Upromise site information. Emails (two separate addresses) are either not answered or I get a "this email address/box is not monitored - go to the site". I've spent entirely too much time on this, but on principle I find Barclay's handling of their co-brand to be unacceptable. Why earn UPromise rewards if they are not even credited properly? Barclays has a case number, 3423891, which has not been resolved. [email protected] my account [email protected] daughter's If I had an AMEX Delta card I would expect AMEX to assist me with Delta crediting issues.

  

  Business Response

  Date: 08/11/2022

  
  August 11, 2022
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed our investigation and emailed you a detailed summary, which may
  include actions taken to resolve the matter. Please allow 24-48 hours for
  delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  Office
  of the President
  
  
  
  
  

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 17627991
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called customer service in regards to status of my replacement credit card ending in -2737, due to the fact it was being expired in August on July 13th. On a recorded line per barclays, The agent first stated it would be mailed 2 months prior to expiration. When I restated that it was 3 weeks away, she double checked and said "the card was mailed out on July 5th and I should expect it in 10 business days and i should receive it by the 19th"
  
  Today is the 22nd and with no card yet, I called customer service again with agent named Darnell. She stated that the card was mailed out the 19th and I should receive it in 10 business days. With the card expiring, I cannot pay my business bills with it. Barclays wanted $15 to expedite the card.
  
  If calls were recorded, the first agent lied about the sent date. This is not something I expected from a business as large as barclays US.

  

  Business Response

  Date: 08/18/2022

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  August 18, 2022
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed our investigation and sent you a detailed summary, which may include actions
  taken to resolve the matter. Please allow 7-10 days for delivery by mail.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  
  Office
  of the President

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The messages I've sent Barclays. ~ I've got no response.
  
  *Transition nightmare beware*
  
  Hello Barclays,
  
  How can you tell me I’m late when I just got off the phone with a representative telling me I wasn’t late.
  I am new to Old Navy, so far never been late with Old Navy. I understand you’re transitioning or whatever the word is you wanna call it. I just know that you better not report me late this is a new account and this better not be reported late.
  
  I am contemplating closing my account because you guys have already started mess and I don’t even have your new card and have no way to access my account, until I get the card per your folks I spoke with.
  
  I’ve worked hard to get my credit score the way it is and I refuse to let Barclays make a mess of it.
  I called I spoke with 2 other reps and Darwin a supervisor. Darwin stated my account was not late. Why the email then? I can’t even go into my account to even check on my account.
  
  Don’t do it leave Barclays alone!
  
  Note:
  Ensure my account does not get reported late.
  
  I do not want to go through red tape with the credit bureaus because of your transitional mess.
  
  Update* 7/20/2022
  
  I spoke with the supervisor on the phone and he said see my notes above about my card.
  
  Im so disappointed /disgusted with them still don’t have a card, Barclays stated they express my car two weeks ago, and I still don’t have a card. I think I’m just going to cancel my Old Navy card all together this speaks volumes DON'T DO BUSINESS WITH THEM!!!
  
  I don’t have a card so I can’t even set up my account online. I will be reporting them to the Better Business Bureau immediately.
  --

  

  Business Response

  Date: 08/23/2022

  
  
  P.O. Box 8885
  Wilmington,
  DE 19899-8885                                                   
  
  
  August
  23, 2022
  
  Thank you for your recent inquiry addressed to Barclays Bank
  Delaware (Barclays), which was forwarded to us from the Better Business Bureau
  of Delaware. To ensure the most efficient handling, this correspondence was
  forwarded to Barclays Office of the President to investigate and respond.
  We completed the investigation of your inquiry and emailed you
  a detailed summary of any actions we may have taken via email from Intralinks. Please allow
  24-48 hours for delivery.
  Providing an exceptional
  experience is our goal, and we regret that our previous response did not meet
  your needs. If you do not receive the summary, or if you have additional
  questions, please contact our office at [email protected],
  or call us at 866-750-6031.  Our
  office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President