Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclay closed my Credit card account in April of 2023 after dispute was opened for a transaction I never made, in response they turned off my online access to the account, disabled monthly payments. Thus put the account into miss payments. I have made number of attempts to reach a reasonable solution with Barclay, but instead of addressing issues I am put on hold, hung up on and told I must pay balance in full. They will not work with me on closing account out and removing negative info from credit report that they clearly created.

  

  Business Response

  Date: 03/28/2025

  P.O. Box 8885
  Wilmington,
  DE 19899-8885                                              
  
  
  March 28,
  2025
  
  Thank you for your recent inquiry addressed to Barclays Bank
  Delaware (Barclays), which was forwarded to us from the Better Business Bureau
  of Delaware. To ensure the most efficient handling, this correspondence was
  forwarded to Barclays Office of the President to investigate and respond.
  We completed the investigation of your inquiry and sent you a
  detailed summary of any actions we may have taken via email from
  [email protected]. Please allow 24-48 hours for delivery.
  If you do not receive the
  summary, or if you have additional questions, please contact our office at [email protected],
  or call us at 866-750-6031.  Our
  office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Again, they refuse to work with me on this issue, and want full payment, no payment arrangements.  Online account access removed, and when i call the customer service number and identify myself I am put on hold and hung up on.
  
  
  Regards,
  Complaint ID: 23040409
   
  
  
  
   

  

  Business Response

  Date: 04/18/2025

  P.O. Box 8885
  Wilmington,
  DE 19899-8885                                              
  
  
  April 18,
  2025
  
  Thank you for your recent inquiry addressed to Barclays Bank
  Delaware (Barclays), which was forwarded to us from the Better Business Bureau
  of Delaware. To ensure the most efficient handling, this correspondence was
  forwarded to Barclays Office of the President to investigate and respond.
  We completed the investigation of your inquiry and sent you a
  detailed summary of any actions we may have taken via email from
  [email protected]. Please allow 24-48 hours for delivery.
  If you do not receive the
  summary, or if you have additional questions, please contact our office at [email protected],
  or call us at 866-750-6031.  Our
  office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President 

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/8/2023 i researched making a reservation for April/May 2023......A company called the Reservation Counter (AKA Booking.com) changed their terms of the agreement after they received my credit card information. They changed the cancellation date from 4/27/2023 to 1/7/2023 which is one day prior to making the actual unused reservation???....Thats fraud right there!!!! The services were cancelled the same day and they were never used and my credit card company was notified the same day to not pay as it was fraudulent!!! My credit card company paid it anyway (I told them prior to it being posted to my credit card account and they paid it anyway.) Barclays Card!!!!! They are now trying to sue me in small claims court!!! They need to be going after the Reservation Counter instead!!!!
  
  The services were cancelled the same day and they were never used and my credit card company was notified the same day to not pay as it was fraudulent!!! My credit card company paid it anyway (I told them prior to it being posted to my credit card account and they paid it anyway.)Now my credit card company is taking me to small claims for a service I told them not to pay and i never used. The FCBA (Fair Credit Billing Act) specifically addresses this issue as Misleading and false advertising!!!! I did all I could to prevent this from being paid and the credit card company paid it anyway!!!! They need to get the money back from the Reservation Counter not me!!! Plus the Reservation counter was refunded directly by the hotel..so they received the money TWICE FOR SERVICES NEVER USED!! I have all docs supporting all of this

  

  Business Response

  Date: 03/17/2025

  Please see attached response

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.  

  As long as the case continues to resolution 

   Regards,

  
  

  
  

  Complaint ID: 23035050
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a unfamiliar charge posted to my credit card account on 11/8/24 from BRD OF TRUSTEES MICH S in the amount of $751.05. After repeated attempts to the contact the merchant directly, with no success, I disputed the charge on my credit card account on 11/18/24. I have returned requested phone calls, written formal letters (see attached) with no update or refund of the fraudulant charge. The Barclays representatives do not provide working fax numbers, which required my sending my formal dispute letter via USPS mail back in November of 2024. Since then, there has been zero correspondence from Barclays representatives regarding the status of my dispute. I am simply trying to get the $751.05 charge credited back to my account. Case #CIS3255234.

  

  Business Response

  Date: 03/31/2025

  Please see attached response.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23033891
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around February 7, I applied for a balance transfer for $14,000 as part of a Hawaiian Airlines promotion. I received the card and activated it on or around February 21 and made two purchases. I made an online account to set up autopay and noticed that I did not receive the balance transfer which was one of the reasons for getting the card. I called Barclays on February 21 or 22 and the representative said that there was no balance transfer but she could do it over the phone with me with the same APR and term. I agreed. I went into my account today, March 5 to make sure the transfer went through. Shockingly, I see that two balance transfers went through at a total of approx $28,000 including fees but my credit limit was only at $15,000. I called and talked for 3 hours speaking to 2 managers and 4 representatives trying to resolve this issue. They claim that they cannot increase my credit limit to match the balance as my account is too new even though someone or their system allowed a transfer of $14,000 above my credit limit. This is unheard of! They claimed that they could do another hard inquiry to raise the limit but again, that hurts my credit. They also claimed that I needed to call the other credit card company and it would be a simple fix. I did call and it is not a simple fix. The other credit card company says it will take 30 - 60 days to issue a check which I will then need to take to the bank. In the meantime, my credit report will show that I am over balance on the Barclays credit card by $14,000. Barclays has no resolution for this except that they will have another manager call me in 48 hours. I can honestly say that I am not at all hopeful that they will mitigate any damage to my credit. In my opinion, this is borderline fraud.

  

  Business Response

  Date: 03/21/2025

  Please see attached response.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with respect to Case No. CIS3436825.
  
  During a trip to Mexico City in November, a merchant charged me $473.17 on 11/19/24. I did not consent to this charge. The name of the merchant as it appears on my statement is "CLIPMX*INTL USD SALE CIUDAD DE MEX." I do not recognize this merchant, but I suspect it was a taxi driver because I took a taxi ride that same day yet there is no charge on my account that matches the price of the ride the taxi driver said he was charging me (80 MXN, which is $3-4 USD). Upon further research, it is a common scam in Mexico City for taxi drivers to take customers' credit cards and charge an amount much higher than the actual cost of the ride.
  
  I submitted a fraud case with Barclay in November 2024. Barclay initially removed the charge from my statement, but reimposed it on 2/12/25. In Barclay's view, no fraud occurred because I still had the credit card in my possession upon my return from Mexico City. I requested that the nonconsensual charge be reinvestigated as a dispute, given Barclay's position that it will not find fraud if the credit card is still in the customer's possession.
  
  Barclay opened a dispute on 2/21/25. Today (3/5/25), I called Barclay to confirm I did not have to make a payment for the disputed item. The rep told me Barclay closed the dispute because it was already investigated as fraud. This was contrary to the advice of several reps who said I could still assert a right to file a dispute even though I already submitted a fraud case. I didn't receive notice the dispute was closed and only learned this because I happened to call Barclay to ask a question about payment.
  
  I have been a loyal Barclay customer since April 2016. I've never been late on payments, & I don't have a history of disputing charges. Barclay should reverse the charge for $473.17 because I didn't consent to it. It is penalizing me because I filed my first case as fraud instead of as a dispute, and now refusing to investigate further

  

  Business Response

  Date: 04/01/2025

  P.O. Box 8885

  Wilmington, DE 19899-8885

  April 1, 2025

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from [email protected].
  Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our office
  at [email protected], or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

  Customer Answer

  Date: 04/06/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23026548
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Barclays Bank regarding card fraud. They cancelled and reissued a new card. I attempted to activate the card and was told it’s on fraud hold. I have spent hours attempting to get hold lifted by providing all verification I’m willing to provide. Now they want pictures I’d plus SS card. To date no one has told me why the hold was placed. To add to my frustration the agents do not have English as a primary language to make matters worse. I am a long time. Customer with perfect credit score. They will not share corporate information for a CEO complaint. To say at 76 years I am very frustrated. Can your organization help please. Thank you.  

  

  Business Response

  Date: 03/19/2025

  Please see attached response

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Barclays regarding their unethical and deceptive practices with their JetBlue credit card.
  
  Recently, I made a payment to my Barclays credit card, but the payment was returned due to insufficient funds in my bank account. I fully acknowledge this initial return. However, without my authorization, Barclays proceeded to make a second attempt to withdraw the same amount from my bank account. This was done without my consent or prior notification, leading to yet another returned payment fee.
  
  Nowhere in Barclays’ policy does it state that they have the right to make multiple attempts to withdraw funds from a customer’s account without explicit authorization. This practice not only results in additional returned payment fees but also leads to compounding interest charges if the fees are not paid immediately. This is an unfair and predatory tactic that exploits consumers by imposing unnecessary and excessive fees.
  
  I am requesting that Barclays:
  1. Refund the additional returned payment fee that was unfairly charged.
  2. Clearly disclose their payment retry policy in a transparent manner to customers.
  3. Cease the practice of unauthorized payment reattempts without customer consent.
  
  This practice is tantamount to modern-day robbery, as Barclays is charging consumers for fees they generate themselves through undisclosed and predatory methods. I urge the BBB to investigate this matter and hold Barclays accountable for these unethical practices.

  

  Business Response

  Date: 03/15/2025

  Please see attached response.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased lunchboxes from a small business, SP Southern Lane HAN, on October 19, 2024. They did not fulfill our order and we attempted to contact them by email multiple times, but they did not reply. On November 24, 2024, we filed a dispute with Barclays, our credit card bank. The case number of the dispute is CIS3266298.
  
  The merchant then shipped the lunchboxes, but they were smaller than advertised. The merchant agreed to refund our money if we cancelled the dispute, but we were advised by a Barclays representative that we would have no recourse if the merchant did not issue the refund. So we maintained our dispute and returned the lunchboxes to the merchant.
  
  Barclays has not fulfilled its customer obligations for purchase protection. Barclays first closed our dispute without our consent. Then we were told to send a letter by mail requesting to have the dispute reopened, which we did on 1/13/2025, including supporting evidence that the merchant misrepresented the size of their lunchboxes. The dispute was still not reopened. We were advised to send another letter, which we did on 2/4/2025. Finally, we were informed that we needed an expert validation, a requirement impossible to fulfill as a customer. We were also told the 90-day window for a dispute has now closed. Barclays has given us the runaround at every step of the dispute process. They have created delays by not accepting documents electronically, so that each letter we sent added weeks of processing time.
  
  The facts are simple. (1) We purchased items. (2) We waited, contacted the merchant, and finally filed a dispute when we did not receive the items. (3) The merchant sent items smaller than advertised. (4) We attempted to update the dispute with documentation multiple times and Barclays did not fulfill their obligation to process it.

  

  Business Response

  Date: 03/18/2025

  Please see attached response.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22998315
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent card without being requested.
  Called and alerted Barclays.
  Refused to cancel card.
  Never used card, not once.
  Fake charge occurred for over $6000.
  Alerted Barclays of fraud. Again refused to cancel card.
  Realized this Barclays must be a fraudulent company using the goodwill of original Barclays name.
  They send me to collections and ruined by perfect 800 credit score with their fraud. This is a Scam company operating in the U.S. I searched the 800 number and it was registered to China????? Many complaints online. They should be investigated by the authorities. I demand my credit be repaired and fake charge removed.

  

  Business Response

  Date: 03/10/2025

  Please see attached response.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  BRCLYSBANKDE - 23735**** - $2,350
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 03/11/2025

  Please see attached response.