Business Profile

Bank

Barclays Bank Delaware

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints filed against this
business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,034 total complaints in the last 3 years.
1,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/23/22, I shopped at Old Navy in the Poughkeepsie (NY) Galleria. I attempted to use my store issued credit card. I was told it was no longer valid because they were no longer working with that financial institution. I was not issued a new card to my current address. The salesperson called customer service to obtain an updated credit card number so that I could earn store rewards. She was told that I did not have a credit card. She then said she would open a new card for me and that I would get a 30% discount on today's purchase because I was opening a new card. The system would not allow her to do so stating that I already had a card. She called customer service and again, they said I did not have one! I was there for over 30 minutes trying to resolve this issue. I finally paid with another card. I didn't get the rewards AND/OR 30 % discount! I want store credit for 30% of my transaction. I spent $351.50. 30% = $105.45
Business Response
Date: 10/18/2022
Tell us why here...Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 18, 2022
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Customer Answer
Date: 10/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.They stated the following. (see below) Basically, we don't have record of your calls and cannot substantiate the claim? Really? Yup, some lady in Verbank NY has nothing else better to do with her time than fabricate a very detailed story to scam Old Navy/Barclays Bank out of rewards points. Points, I might add, that would have brought me BACK into the store for more purchases. The decision maker in this complaint stood his/her ground and lost a customer and more sales. Such ignorance and arrogance. Very shortsighted. Close my account and remove my name from ALL your mailing lists.Their response--->On September 23, 2022, you were shopping at an Old Navy store and you expressed the desire tohave the promotion the sales representative had offered to apply for a new card and get 30% offthe items that day. In your correspondence, you said that contact was made to Barclays and weadvised that you do not have an account with us. I have reviewed the telephone interactions thatyou had with our representatives. Unfortunately, I cannot substantiate this claim.

Regards,
Complaint ID: 18120340

Business Response
Date: 11/02/2022
Please see attached response.
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12 2022 I booked a yacht for June 4,2022 through a broker, ***** ******** who works with Mr.***** Miami LLC. Due to tropical storm Alex, the company canceled my service due to weather and because it is a cancellation on their end I would receive my $2,500 deposit back, however, 3 months later I have still not received my refund. I filed a dispute with my credit card company, Barclays, on June 27,2022. for three months they have been giving me the run around and now said I cannot dispute the charge because the payment was made via venmo and they don't have rights to dispute on venmo. Venmo is saying the case is still open on their end and the credit card company hasn't contacted them since June 30,2022. Barclays closed the case on September 23,2022 without notifying me. I want to file a complaint on both Mr. ***** Miami LLC and Barclays Aviator Master Card.
Business Response
Date: 10/26/2022
P.O.
Box 8885
Wilmington,
DE 19899-8885

October 26, 2022

Thank
you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
which was forwarded to us from the Better Business Bureau of Delaware. To
ensure the most efficient handling, this correspondence was forwarded to
Barclays Office of the President to investigate and respond.

We
completed the investigation of your inquiry and emailed you a detailed summary
of any actions we may have taken via email from Intralinks. Please allow 24-48
hours for delivery.

If
you do not receive the summary, or if you have additional questions, please
contact our office at [email protected] call us at
866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
ET.

Sincerely,

Office
of the President
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Re: the complaint- Please see below for my point of view.

On April 12, 2022 I paid a yacht broker $2,500 via venmo to charter a yacht for my birthday. The weekend of my birthday there was a tropical storm in Miami and I was informed I would receive a refund within 10 days. After I did not receive my refund the broker stopped responding so I filed a dispute with my credit card company Barclays Mastercard. Barclays said they needed more information, so I sent them written documentation from the broker about the matter on August 15th. The case was still pending and then when I called for an update regarding the case they closed it and said that it was a valid charge even though it wasn't. Services were not rendered. Then Barclay's informed me that because I paid via venmo I have to file a dispute with venmo, however Venmo said that my bank hasn't contacted them since June 30,2022 and that the investigation is still open on Venmo's side and it is in the hands of my bank. I have tried calling Barclays Mastercard almost every single day and cannot get a hold of anyone who can help me with this matter and Venmo won't do anything because they still show the dispute pending. I feel as though the matter was not handled by Barclays Mastercard properly because they made no effort to take care of their customer. Even after I provided them with more details and evidence that I was scammed out of my money they didn't even do their due diligence to get in contact with Venmo and find a solution for this problem.

Please help me. $2,500 is a lot for me and I don't understand why Barclays isn't taking better action to resolve a costumers issue.

Thank you,

Regards,

Complaint ID: 18159112

Business Response
Date: 11/17/2022
P.O. Box 8885
Wilmington,
DE 19899-8885

November
17, 2022

Thank you for your additional
inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to
us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President
to investigate and respond.
We completed the investigation of your additional inquiry and
emailed you a detailed summary of any actions we may have taken via email from Intralinks. Please allow
24-48 hours for delivery.
Providing an exceptional
experience is our goal, and we regret that our previous response did not meet
your needs. If you do not receive the summary, or if you have additional
questions, please contact our office at [email protected],
or call us at 866-750-6031. Our
office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Initial Complaint
Date:09/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Barclays regarding credit card ending in 2433 , I having financial hardship and I am unable to pay. I have a physical medical conditions and My sister recently died on February 24 , 2022 .

I contacted Barclays for payment assistance and Barclays responded that I do not qualify for help from Barclays. Barclays is Not making a good faith effort to help me.

Any and all settlement that I receive from Barclays will remain my property even in the event of any and all of the following event(s). At least one merchant refunds or returns some or all of the charged transaction dollar amount on or after today's date September 19 , 2022. At least one organization refunds or returns some or all of the charged transaction dollar amount on or after today's date September 19 , 2022. at least one entity refunds or returns some or all of the charged transaction dollar amount on or after today's date September 19 , 2022 .

Barclays and BBB please help me with this matter.

I received a letter in the mail and a email from Barclays.

The following is a email what the email that I received from Barclays said and it is as follows:

" Dear *****,

We've reviewed the information you submitted for your Mastercard® Black Card™, and you do not qualify for repayment assistance at this time. Please look for a letter with additional details shortly.

You may want to consider contacting a credit counseling agency that can help with developing financial management strategies to solve or prevent financial problems. They provide consumers with debt analysis, budget creation and financial education and can also propose debt management programs. You can call (**** *****070 to access a recorded line where you will be able to select one of our three credit counseling partners to discuss possible options.

Thank you,
Barclays Bank "
Business Response
Date: 09/26/2022
Please see attached.
Customer Answer
Date: 09/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does NOT resolve my issue. For your reference, details of the offer I reviewed appear below:

I am rejecting Barclays response. Because Barclays failed to produce the original
contract to me that I allegedly signed for this Black
master card ending in 2433 . It is Barclays
legal responsibility to proof that I am liable for this debt.

I have contacted Barclays many times via email and I have demanded that Barclay produce the original contract and Barclays failed to do so.

Thank you

Complaint ID: 18043992

Business Response
Date: 10/18/2022
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 18, 2022
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and emailed you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our
office at [email protected] or call us at 866-750-6031. Our office
hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Initial Complaint
Date:09/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card line on my Carnival world card was drastically reduced without any notification or legitimate reasons. I have always paid my account on time and maintain a low balance. This has adversly affected my credit report
Business Response
Date: 09/19/2022
Please see attached response
Customer Answer
Date: 09/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

This business has not addressed my concern in a satisfactory manner. Their explanation was unacceptable and not consistent with my credit history. I have always paid all my bills timely and have a zero balance with them, yet they reduced my credit line and then sent their explanation weeks after doing so that was vague at best

Regards,

Complaint ID: 18002770

Business Response
Date: 10/06/2022
Please see attached response
Initial Complaint
Date:09/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.

I have opened a Miles & More Lufthanza Mastercard card for the companion ticket. This year I have decided to use it and I have a nightmare to book it. I contacted Miles and more Barclays and Lufthansa and they are telling me something that was not communicated to me or mentioned in their terms and conditions or their website for the companion ticket. They are saying the ticket is expired and I should have booked it since April of this year.

Attached pictures from their website and there is no mention to expiration dates on the companion ticket.

I would like them to correct this and give me the ticket that was promised as this card is not free. I pay annual fee to keep it and this is considered fraud.
Business Response
Date: 10/11/2022
Please see attached.
Initial Complaint
Date:09/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since May this company has added a previous balance to my credit card statement even though I pay my bill in full every month on time. The balance due now is $6209.70. I have called numerous times to resolve this issue and written letters and sent faxes. I have sent them copies of canceled checks. They refuse to resolve this issue with me. Moreover they are charging me interest and likely reporting negetive information to the credit card companies.
Business Response
Date: 09/07/2022
Please see attached
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answeredI MADE TWO PAYMENTS FOR THE MONTH OF MAY BUT WAS ONLY CREDITED FOR ONE PAYMENT. THE PAYMENTS WERE IN THE AMOUNT OF $3748.74 EACH. MOREOVER I HAVE SENT THEM COPIES OF CHECKS AND BANK STATEMENTS SHOWING THEM THAT I HAVE PAID MY CREDIT CARD BILL EVERY MONTH ON TIME. I HAVE ALSO SENT CERTIFIED RETURN RECEIPT MAILINGS AND FAXS WITH THIS INFORMATION. I HAVE ALSO CALLED THEM NUMEROUS TIMES TO RESOLVE THIS ISSUE. THERE IS NO WAY I CAN HAVE A PREVIOUS BALANCE WHEN I PAY MY CREDIT CARD BILL EVERY MONTH IN FULL.

Regards,

Complaint ID: 17920109

Business Response
Date: 09/21/2022
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
September 21, 2022

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We have also received correspondence forwarded to us from a regulatory agency regarding
the same matter. Once we finalize our investigation, we will provide the customer with a
detailed summary of our investigation, as well as any actions we may have taken through the
regulatory channel.
If you have any questions in the interim, please contact our office at
[email protected] or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Initial Complaint
Date:09/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Advantage Aviator mastercard # is **** **** **** ***3. On July 16 I was charged a $39 late fee on this credit card bill that I never received in the mail. I was also billed interest charges of $12.02 for the missed payment. When I realized that it was late in the month and I had not received my July bill, I logged in to my account online to see these total late charges of $51.02. I paid the entirety of the $867.50 balance the same day as logging in, as I have always done every month on this account.

When I called Barclays customer service afterwards at 855-284-9166 to ask to remove the late fee and interest charges due to the fact that I never did receive a bill, they refused. I have a perfect payment history on this account.

I am requesting a refund or account credit of $51.02 due to the fact that the bill was never received.
Business Response
Date: 09/28/2022
Please see attached response.
Customer Answer
Date: 10/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

I reject the business' response because I have not received the reply that they say they have sent me

Constance Roberts

Regards,

Complaint ID: 17918828

Business Response
Date: 11/03/2022
Please see attached response.
Initial Complaint
Date:08/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute of Charges to my Credit Card case # CIS1471154 ,
I have filed a Dispute on to the Black Card on April 07-2022 for Charges on a Merchant "Plevo for $491.13" , Plevo never send the ordered goods till today even in the responds to the Black Card Plevo states that they have delays in the shipping department , they never send proof of shipping and receipt, merchandise was never shipped till today!
I filed with Black card case # *** ******* and ask for my money back. I have received a temporary credit from Black Card what was Issued on April 22 , 2022. On Jun 8th Black card try to reach me (phone was ringing 2 times then hang up never left a message ) I only saw in display Barclaycard but thought this is maybe spam calls so I didn't call back and I received a Letter that they try to reach me and since I did not respond they close the case and charge back my account ! I have immediately disputed this with Barclay! I send by Fax (13 Pages) on Jun 10th proof that Plevo confirmed they never send the ordered goods! since I have no received the credit I ask for a supervisor to call me back , I received a call from ******** July 25th that she will expedite the request! Today I was informed ( called Black Card ) that case has been closed and the charges are valid! I have been defrauded never received the goods and Black Card declined to refund me the money !
Business Response
Date: 09/21/2022
please see attached response
Customer Answer
Date: 09/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Barkley Card is not protect me from a Fraud Transaction as is indicated in the Card Agreement. The merchant had never the goods , you can't sell something you don't have in your possession and claim its a Shipping delay , this is the definition of fraud ! The BBB has a lot of complaintsagainst PLEVO with same issues , this Company open a fake website , lure people in that they can order smart luggage issue a shipping label (same day,but never ship) and never issue the refund. All further Emails to PLEVO where unanswered the Phone Number they give you can only leave a message but you never get a call back, this is done intentionally so claims will be unpaid and the consumer who acts in good faith will be charged !

Regards,
Complaint ID: 17804890

Business Response
Date: 10/13/2022
please see attached response
Initial Complaint
Date:08/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a complaint a few weeks ago and I Am not happy with the out come.When I applied for the offer on Barclays wed site for the Hawaiian airlines card it clearly states if you spend 2,000 you will receive 70.000 miles When you click on to apply there is a terms and agreement that you can print which I did it says the above which I stated Barclays is using a bait and switch Tactic I have gotten no where with Moises who I have spoke to and when I spoke to Hawaiian they said don’t worry you will get your miles now they to are state if it’s 25,000 please see the agreement posted when applying on the website which should be homered if this is not correct then they should remove it this is what they are advertising and it should be withheld I will seek legal counsel if BBB is not able to help me resolve my dispute with Hawaiian airlines and Barclays They are clearly using a bait and switch tactic and I have read several
Complaints on line from other consumers who have had the same experience I will not back down and want this resolve and want my 70,000 points please see the following attachedment
Business Response
Date: 08/31/2022
Please see attached response.
Initial Complaint
Date:08/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Barclays has set a apr of 26.99% with me in 2019. Now they are increasing my apr in which increase my interest rate. My balance is enable to lower significally even tho i made 500$ of payment and a repeat payment of 300$ every month
Business Response
Date: 09/01/2022
P.O.
Box 8885
Wilmington,
DE 19899-8885

September 1, 2022

Thank
you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
which was forwarded to us on behalf of the above-referenced customer. To ensure
the most efficient handling, this correspondence was forwarded to Barclays
Office of the President to investigate and respond.

We
have also received correspondence forwarded to us from a regulatory agency
regarding the same matter. Once we finalize our investigation, we will provide
the customer with a detailed summary of our investigation, as well as any
actions we may have taken through the regulatory channel.

If
you have any questions in the interim, please contact our office at [email protected] or call us
at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
ET.

Sincerely,

Office
of the President

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Barclays Bank Delaware is BBB Accredited.