Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  1007 Orange Street Wilmington, DE 19801

  
• 

  Barclays Bank Delaware

  PO Box 8802 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  220 N. 2200 W. Salt Lake City, UT 84116

• 

  Barclays Bank Delaware

  PO Box 8803 Wilmington, DE 19899

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my Banana Republic Barclays credit card in January 2024 and have confirmation the card is closed. On June 27, 2024, a charge was permitted by Barclays in the amount of $21.21 by the Baltimore Sun. I did not authorize this charge and the account was closed several months previous to this charge. I contacted Barclays Customer Service through their online messaging service and was then directed to call Customer Service. I contacted customer service and spoke with four different representatives over a total of nearly two hours on 08/01/2024 and the last representative assured me the charges would be removed. As of today, 8/7/2024, the $21.21 charge remains, a late payment fee of $21.21 was charged on 8/1/24 and a minimum charge amount of $2.00 was added on 08/04/24. I sent a message via the online message center to Barclays on 08/07/24 and was again directed to contact the Customer Service line. I am requesting assistance and advocacy with Barclays to remove all charges on this closed credit card account and to assure that there will be no future charges on this account.

  

  Business Response

  Date: 08/14/2024

  Please see attached.

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never activated BARCLAYS Frontier MasterCard. I got confirmation from Frontier Airlines that I should NOT have a balance. I do NOT owe any money to Frontier. I spoke with BARCLAYS over the phone almost a month ago. They confirmed they would close my account, which was NEVER activated in the first place. BARCLAYS Confirmed over the phone I do NOT owe them any money. BARCLAYS refused to send me something in writing when I asked over the phone confirming the fact that I do NOT owe them any money and that my account has been closed. I am supposed to call them and keep hounding them to correct this issue! I keep receiving emails and mail saying the below:
  
  Our records show that payments on your FRONTIER Airlines World Mastercard® account are 2 months overdue.
  
  By making payments now, you can prevent possible additional late payment fees.
  
  This is such a horrible business and the whole reason why I didn’t activate my account is because there is NO human ever available to help with anything regarding any FrOntier matter. What if something happens to me while I travel that only Frontier can help with? BARCLAYS and Frontier are NOT reputable companies. Maybe for a last minute emergency when there is no other option.

  

  Business Response

  Date: 08/06/2024

  Please see the attached response. 

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 
  

  I do not recommend anyone doing business with Frontier or Barclays. This was a simple matter with a straight forward resolution. The company took 3 months to respond and the response only came after I submitted a complaint through BBB!

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21983070
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a 3k balance transfer for a friend in June 2023 that expired May 2024. I had made several payments and purchases during that time. In February 2024, my friend paid $3500 to my account from HER bank account (never used before) to pay off her balance transfer. From February to May alone, I made over 8k in payments to my card.
  
  June 2024, I receive TWO interest charges (30%) on my statement; one for purchases and the other for the balance transfer. However, that made no sense because I have made more than enough payments to cover that. When I called jetblue they referred me to the crediting agency, Barclays. They informed me that any payment made would go straight to the purchases with a higher interest regardless of the expiration date of the balance transfer. THERE IS NO WAY for the customer to allocate a payment towards the balance transfer and barclays does not allocate any payments towards the balance transfer even if it expires. This means, NO other balance can be had on your card if there is a balance transfer.
  
  I have approx 20k limit on that card, and use it frequently and make frequent payments. it is not realistic to not use the card at all. When I spoke to a manager and asked if that means even if I made a purchase last week and made a payment, it would go to that transaction not the 0% interest, she confirmed YES. How can the transfer ever be paid!?
  
  In the last 45 days I have made purchased THREE flights, (708, 708, 562) and my current balance is 2k. When I look at the June statement, it says balance transfer purchases balance is 1021 and regular purchases 1009, but that is incorrect! No payments before April of 2024 were applied to the balance transfer AND NO NOTICE WAS PROVIDED TO ME.
  
  This is EXTREMELY predatory and puts consumers at risk. Barclays should absolutely be able to allocate payments or allow consumers to do so to avoid additional interest or penalties at such a high rate. I was told my only solution is pay off the entire card

  

  Business Response

  Date: 07/23/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  July 23, 2024
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our office
  at [email protected], or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  There was nothing provided other than an investigation will occur. No efforts made
  
  Regards,
  Complaint ID: 21965815
   
  
  
  
   

  

  Business Response

  Date: 08/16/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  August 16, 2024
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclay card US denied charges on my card inappropriately and then cleared my account but took away all of my credit. I am on vacation and I have thousands of dollars in available credit and this decision by the bank has now ruined our vacation. I called customer service and they told me there was nothing that they could do and that it might be cleared again in a “day or two.” Absolutely outrageous!

  

  Business Response

  Date: 07/16/2024

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  July 16, 2024
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was
  forwarded
  to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling,
  this correspondence was forwarded to Barclays Office of the President to
  investigate
  and
  respond.
  
  We
  completed the investigation of your inquiry and sent you a detailed summary of
  any
  actions
  we may have taken via email from Intralinks. Please allow 24-48 hours for
  delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  Office
  of the President 

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.As instructed by Barclays, I have activated the requested intralinks account, but the system says I no longer have access. Please resend the emails concerning the resolution to my email address:
  
  
  
  Regards,
  Complaint ID: 21936218
   
  
  
  
   

  

  Business Response

  Date: 08/15/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  August 15, 2024
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to closing my card, I redeemed my available account rewards for two $50 Lowes gift cards on 3/19/24 which NEVER ARRIVED.
  
  On 5/20, I sent a secure message to Barclays detailing the issue. Barclays responded that they opened a investigation (case ID# RI0184376), and that I should check back with them in 7-10 days.
  
  On 6/18, I sent another secure message to Barclays requesting a status update. Barclays responded that they credited the rewards points back to my account on 5/24/24. This is false as seen there is no rewards credit in the rewards history (screenshot provided). Furthermore, the account was closed so those credited rewards are irrelevant.
  
  I am requesting a reshipment of the two $50 Lowes gift cards which were redeemed legitimately while my account was active.

  

  Business Response

  Date: 07/10/2024

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  July 10, 2024
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was
  forwarded
  to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling,
  this correspondence was forwarded to Barclays Office of the President to
  investigate
  and
  respond.
  
  We
  completed the investigation of your inquiry and sent you a detailed summary of
  any
  actions
  we may have taken via email from Intralinks. Please allow 24-48 hours for
  delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  Office
  of the President
  
  
  
  
  
  

  Customer Answer

  Date: 07/15/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21904874
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, 2024, I submitted a payment of $310.00 before the due date.
  On June 9, 2024, I received an email saying I missed my payment.
  On June 10, 2024, I re-submitted payment of $310.00.
  I found out on my bank app that two payments were issued.
  I called Barclay and spoke to two representatives both told me they will submit an investigation, but they cannot stop or refund the money on their end.
  They told me to go to my bank if I want to do that. I called my bank, but they wanted to charge ME a $35.00 stop payment fee.
  This was clearly not my fault Why should I pay for this $35.00 fee.
  I called back and the customer service rep told me that Barclay will not refund my money.
  Obviously, it was a mistake on their end that an email was sent telling me I missed my payment when payment was made.
  I am asking Barclay to issue/ refund my $310.00 to my bank. This was not my fault. It would be wrong for them not to refund these funds.

  

  Business Response

  Date: 07/01/2024

  Please see the attached response. 

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent charge in the amount of $1420.69 (PayClip Alim Beridas Cuidad de Mex) was reported to Barclays's as soon as it was discovered. As explanation, on January 20th 2024, I handed my credit card to the gas station attendant at Cerro Colorado, Los Cabos to pay for gas.
  
  It is my belief that the fraudulent charge $1420.69 (PayClip Alim Beridas Cuidad de Mex) occurred at the Cerro Colorado, Los Cabos gas station without my knowledge nor authorization, when I handed the credit card to the gas attendant. The card was run twice by the gas attendant. He stated it was declined the first time and switched card terminals. I do NOT have a PayClip account nor have any knowledge of this vendor (Alim Beridas Cuidad de Mex).
  
  There this appears to be a widespread scam at many Mexico tourist area gas stations. Gas stations appear to be using multiple card terminals. They are running the card and saying it did not go through and then using another terminal. In fact, they are sending money to various scam accounts (e.g. PayClip).
  
  Barclay's fraud unit has investigated the matter three times with the same outcome, finding the charge to be not fraudulent, which I fully dispute. The charge in the amount of $1420.69 (PayClip Alim Beridas Cuidad de Mex) is indeed fraudulent and I am expecting a full refund to my account.
  
  In addition to BBB, I have filed a formal complaint with Barclay's.
  
  I plan to report the matter to my PA state Legislator, state senator, PA Attorney General, as well as Phila local television consumer reporters.
  
  I hope BBB can assist in resolving the matter promptly. Thank you.

  

  Business Response

  Date: 06/25/2024

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  June 24, 2024
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was
  forwarded
  to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling,
  this correspondence was forwarded to Barclays Office of the President to
  investigate
  and
  respond.
  
  We
  completed the investigation of your inquiry and sent you a detailed summary of
  any
  actions
  we may have taken via email from Intralinks. Please allow 24-48 hours for
  delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  Office
  of the President
  
  
  
  
  
  

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  Barclay's states in their response that because I was present and handed my credit card to the vendor that the charge is deemed not fraudulent.  Again, I handed my credit card to the gas station attendant at Cerro Colorado, Los Cabos to pay for gas. The card was run twice by the gas attendant. He stated it was declined the first time and switched card terminals. It is my firm belief that the fraudulent charge $1420.69 (PayClip Alim Beridas Cuidad de Mex) occurred at the Cerro Colorado, Los Cabos gas station as a supposed "declined" transaction.  The switching of card terminals is a wide spread scam in Mexican tourist areas. A vendor dispute would prove futile, as "Alim Beridas" is generic for "food and drink" and there is no identifier for the PayClip account. Seriously, who would spend that kind of money for "food and drink"  at a Mexican gas station? 

  Having been a victim of fraudulent charges in that past, I assumed Barclay's would protect me. Being physically present when a credit card is run is no guarantee that you are not being victimized by unscrupulous people. 

  My expectation is to be credited $1420.69. I have been a Barclay's credit card customer for 10 years. During this time, there have been several thousand vendor transactions, each one earning Barclay's a 2-3% transaction fee.  Well, they got paid and their selective fraud protection is a huge disappointment.   
  

  Regards,

   Complaint ID: 21849932

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 07/18/2024

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  July 18, 2024
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was
  forwarded
  to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling,
  this correspondence was forwarded to Barclays Office of the President to
  investigate
  and
  respond.
  
  We
  completed the investigation of your inquiry and sent you a detailed summary of
  any
  actions
  we may have taken via email from Intralinks. Please allow 24-48 hours for
  delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  
  Office
  of the President
  
  
  
  
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up a new savings account with Barclays on June 6 2024. I finished the application and had a login. I was waiting for trial deposits to land in my external bank. I finally received it and tried to verify the deposits in Barclays and saw that I was restricted. Did not get any notification from Barclays letting me know that my account was suspended till I logged in. I called customer service and the representative was not sure either and said there was nothing he could do. I asked to speak to a manager. The manager called me back and said the same thing and there was nothing he could do or give me a reason. He said they will not have any financial relationship with me and I am confused as to why that is since I was given no information. I am concerned that there might be a negative report on me or my accounts and would like to know.

  

  Business Response

  Date: 06/17/2024

  Please see the attached response.

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.The response said they are still doing an investigation. So I can not accept the response or the complaint will get closed.
  
  
  
  
  Regards,
  Complaint ID: 21839750
   
  
  
  
   

  

  Business Response

  Date: 07/11/2024

  Please see the attached response. 

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received interest free checks to use towards a purchase or balance transfer. I used one for a large landscaping project. The check was returned & an additional $45 fee was applied from the merchant for a returned check fee. I called Barclays to see why my check was denied as I have a $0 balance with a $14,000 limit and an 800+ credit score. I was informed that I did not approve the charge via an automated text. I never received a text asking me to verify the charge. I asked them to show me their txt logs and I could compare with my Spectrum text logs on my account. They were not able to provide proof as their security system was down at the time, nor could they tell me the number that would have txt me for me to look on my Spectrum logs for verification. Without being able to validate in fact a text was sent, this excuse is not acceptable. I am
  Now out an additional $45 due to their faulty security system. They refused to cover the fee and I do not feel it is my fault as I never got any verification text from them. Summary: They denied my check for a purchase which resulted in a $45 returned check fee. I never received a verification text message. I should not be held liable for the $45 fee since the mistake is on Barclay.

  

  Business Response

  Date: 07/01/2024

  Please see the attached response.  

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21833706
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:05/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have high credit score (820+). applied for CC App iDs: 95249511 + 95348331. Barclays Bank pulled my credit scores yet had me FAX(as only FAX/MAIL like in 1970s. no EMAIL OR UPLOAD with them) . both sides of: DL, SSN Card, Bank Statmts, bills. for WEEKS kept complaining that WATERMARK on FAX of SSN not clear ( Barclays demands ONLY facsimile/MAIL so it is all their FAULT watermark on SSN unclear). I faxED 100times+ my SSN card different facsimiles allegedly all not clear to them. After about 10+ calls some American customer service rep approved credit/cards after I called like 8th time. cards arrived they got BLOCKED!!!! Accounts active accruing FEEs and I am UNABLE TO USE/PAY the cards yet I am LIABLE FOR FEEs. Their Rapid Security Protection HOLDs ME hostage - I cannot do anything and they do nothing. They are SO RAPID they work 8-5 with ample holidays and you CANNOT REACH ANYONE THERE + Customer service cannot solve ANY problem but only this INSANE RAPID SECURITY TEAM of not modern tech educated people only allegedly can and it takes them 10+ days every time I call. Aggressive+ rude & cannot use modern technology and is unable to solve ANY of problems THEY GENERATE PROBLEMS FOR OWN JOB SECURITY. Blocked cards - unable to get hotel room / car rental as they would not allow card activation! So i never used any of the cards and again they demand 1040 tax form (breach of contract the card approved yet they now want more documents endlessly...). Contact takes HOURS. I will be filing regulatory complaints for fraud & may sue for breach of contract. IMHO THE WORST BANK EVER I EVER ENCOUNTERED ON US SOIL The Rapid Protection team is HORRIBLE + they provide NO CUSTOMER SECURITY. "Those that sacrifice freedom and liberty for alleged security deserve neither freedom nor security" Thomas Jefferson. This is what that RAPID SECURITY TEAM at Barclays does. They DESTROY YOUR FREEDOM + provide NO SECURITY NOR SAFETY for YOUR credit. Will also be doing YT series on it.

  

  Business Response

  Date: 06/14/2024

  Please see attached response.

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Alexandira, I need to ask you to REOPEN the compalint...Imagine thye BLOCKED my account (I used it for 1 week, made purchase for $2000, PAID ALL OFF same day, then made a bus ticket purchase for $18 ONLY!!! and thye blcoked the accounts AGAIN)See below:"Wyndham Earner and Wyndham Earner+ The bank has comported itself in an ABYSMAL manner hiding behind alleged provisioning of  security which is an absolutely FALSE allegation only intended to exonerate them from abysmal conduct. I have never experienced such INSANITY with BofA, Chase, CITI and other banks. The arrogance and abusiveness in the comportment of their CUSTOMER SECURITY has been ABYSMAL. The bank had been BLOCKING my accounts for no valid reason for months(initially it was asking more and more documents all the time and making it impossible to get contractual sign-up benefits/points!)...yet charging fees and they never waived those rendering my payment of those at that time impossible  endagnering my immaculate credit score/generating HUGE STRESS.If it was not for BBB and ConsumerFinance they would probably keep my accounts blocked thus obstructing payment for their OWN IMPOSED FEES and report unpaid BANK IMPOSED FEES to credit agency as they JUST DO NOT CARE!  FEES that they charged for an ACCOUNT I cannot  not USE at all !A bank with solid reputation would have provided a measure of rectification for the HELL of ABUSE they have engaged in.I have credit score around/above 800 (depending on credit agency), never missed a payment in LIFE. This is NOTHING but abysmal discrimination against high credit score applicants like me. All they did to rectify the experience was... provide a letter with a" hand washing" response hiding behind alleged SECURITY. SECURITY provided from some offshore entities under laws foreign to US laws and processing my data outside US with agents whose English I as an American could HARDLY UNDERSTAND that were rude to the point of hanging up as they pleased and calls to reach anyone with wait time typically about 2+ hours. I would have expected they would have at least the dignity and honor to credit my account with additional points equivalent to the number of points they had blocked me from earning on time in time for my trip...that due to their conduct I may now receive months too late for them to be of any use. I am SHOCKED at their conduct as a BANK - an institution one would think of public trust. I had been thinking of recommending the cards to friends with equally high credit score but I SHALL NEVER EVEN THINK OF IT. It is UNBELIEVABLE that a high credit score can subject one to such abysmal and horrific treatment where one is treated and abused like a scammer and a thief. Add to this them demanding only FAX or MAIL and not using modern means of communication and yet COMPLAINING Social Security number is NOT CLEAR ON A FAX(device from 1970!!!!).  Terrible poorly trained and abusive Customer Security of CONTEMPT for high net worth/high credit worth individuals. I even posted to their twitter account... all they did was they wanted me to call in (wait till someone picks up the phone for hours) Since ConsumerFinance.gov and BBB complaint they unblocked the accounts FOR about a WEEK!!!! I used both cards and paid them off immediately further proving how abusive their comportment had been towards a 800+ score credit worth individual but I am weighing continuing my relationship with them. I would sure not advise any of my family member to go over such abuse applying for any credit with them. Them being sorry, what I do not believe at all, is of no value or use to anyone.UPDATE: They unlocked the accounts AGAIN. Thye were ublocked for 2 weeks ONLY - I made $2000USD+ in purchases on both account ($4000+ total). I IMMEDIATELY PAID ALL OFF ALL $4000+ debt 100%. Then made a purchase for a measly $18 buy a by a ticket while traveling AND THEY BLOCKED THE ACCOUNTS AGAIN. I called CUSTOMER SECURTITY and... they can ONLY UNBLOCK the account because of $18 chargé ONLY when I can be reached at the HOME phonethat I left in US. This is ABUSE BEYOND IMAGINABLE. Them having set a passoword on my account does not help. INSANEABUSIVE CUSTOMER SECURITY. MY accounts are BLOCKED and I cannot use them. They charged me $75 fees and I am unable to use the account.The bank itself is ONE BIG FRAUD and ABUSE. Customer Security at this bank is one UNIMAGINABLE ABUSIVE FRAUD towards relibale high credit worth customers.NEVER EVER RELY ON THIS BANK OR THEIR CARDS WHEN TRAVELLING. They left me stranded with kids already 3 times. HORRIBLE ABUSIVE BANK.They see I made purchases for $2000+ one each card and I PAID ALL OFF immediately yet thye BLOCKed my accounts over subsequent chargé of $18!!!!!!!AND ONLY WAY TO UNLOCK IS THEY DEMAND I PICK UP MY LAND LINE PHONE AT HOME that I have no access to while TRAVELLING!!!Now while travelling I have to keep trying to reach someone after another 2hour waits on their customer security line.Never engage with this bank! this is the worst of banks I ever encountered in the Western world. This is like a Soviet institutional "bank" during Stalin era.The accounts ARE BLOCKE! The bank is LYING point blank. I am filing new BBB and CosnumerFinance complaints over pure FRAUD they are engaged in."
  
  Regards,
  Complaint ID: 21762123
   
  
  
  
   

  

  Business Response

  Date: 07/29/2024

  Please see attached response.