Reviews

This profile includes reviews for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
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  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
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  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
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  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
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  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

Review Details

• Review fromDerrick B

  Date: 07/14/2025

  1 star
  It cannot be understated the quality or lack thereof of a business shown by how they handle disputes. This non-happy-path of transaction processing is where a business like this passes or fails.
  
  So far Barclays has failed miserably. To give you a brief summary of my dispute, an online hotel booking service (booking.com) took my credit card info and charged me for a stay, but didn’t provide any service whatsoever. I had no booking, no confirmation email or number, and zero access to customer service. I exhausted every good-faith option I could consider to try to resolve the problem with the merchant.
  
  This is when credit card issuers should shine. I created a dispute, stated my case clearly (at least I thought I did) and 3 weeks later I received a letter from Barclays claiming I didn’t provide them enough information. Simple enough, I thought. I got on the phone with them and they said I’d have to send a snail mail or faxed letter to reopen the dispute. Fax! In 2025!
  
  I have sent the letter by mail and fax and am still hopeful that the bank comes through and protects me here. I am out $2900.00 on this matter. The lack of urgency or care from Barclays for a long-time customer with a significant amount in dispute is baffling.
  
  I remain hopeful that Barclays will come through as my case against booking should easily fall within acceptable dispute rules. I will update this review with the outcome, but I caution people to be aware of the lack of urgency or interest Barclays will show you if you end up needing to dispute a charge before you open an account with them. And I guess I hope you have access to a fax machine as well (at least it’s not carrier pigeon).
  

• Review fromAARON W

  Date: 07/12/2025

  1 star
  I applied for a Card back in March on 2025 for a trip I was taking in April. I applied online, I received a letter in the mail 3 weeks later saying they needed additional information before approving my application. They stated that I needed to provide them with a copy of my Social Security card my driver's license and electricity bill. I do not mind sending my driver's license picture or my electricity bill. I faxed the information as requested. However, they couldn't confirm to me that they received the fax, and I would need to call back 7-10 days later. Then I called back they told me that the images in the fax were unreadable. They then asked me to mail the documents requested by US Mail. I really didn't feel comfortable with sending this personal information via the US Mail. But customer service stated this was the only way they could review the documents for approval. So, I did what they requested. I had to wait an additional 7-10 days for them to receive and review. When I called they finally approved my application and sent me the card. I was excited to final book my trip. However, after activating my card and tried to book the flight the instantly blocked my card. I called them again to report the issue; they then said my card application was being randomly selected for an audit, and I would need to re submit additional documents. So, I jumped through the hoops and did what they requested. However, every time I have faxed them documents they say they are unclear even though the person I am speaking with in customer service says they can read them. This issue has been on going now for 4 months, my card is still locked, and I have never been able to use it. However, they are requesting I pay the $99 annual fee for a card that I haven't used and cannot use. This process has been an absolute nightmare. It feels like a bait and switch. They won't allow me to use the card nor close the card. They have my online access locked so I can't even make the payment.

• Review fromBenjamin B

  Date: 07/05/2025

  1 star
  Fraudulent organization, FINRA + SEC be warned. Intentional customer misidentification for unlawful layering of money through stolen SS numbers. I have proof.

• Review fromAdam S

  Date: 07/04/2025

  1 star

  Adam S

  Date: 07/04/2025

  I filed a dispute with this company, because of a rental scam, and lost several hundred dollars as a result of it. I even attached documentation and a letter to the dispute explaining what happened. Barclay ended up siding with Paypal over me, regarding the outcome and I ended up not only paying back the money that was stolen from me in the first place, but my credit also took a dive. Why was Barclay even need to check my credit in the first place for a dispute on money that was stolen from me? Shame on you, Barclay!
  

  Barclays Bank Delaware

  Date: 07/10/2025

  We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-6031 so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.

• Review fromElliot S

  Date: 07/03/2025

  1 star
  I have the Barclay's Luxury Card. Loyal customer for many years and still am. For my 50th B-Day and a bucket list goal, I purchased 2 tickets to the Masters Golf Tournament for 1 day. I purchased it through "Luxury" card for $10k. When I arrived to pick up the 2 passes I was told to meet up with a gentleman in a truck at a grocery store parking lot. The man instructed/coached me and my friend about how to lie about how we recieved the passes. This was my first time attending the Masters so I didnt know what was normal protocol. We attended the Masters waiting in line at 5am while armed guards and military dogs circled nearby us all. I was never more nervous in my life thinking I could get caught and get kicked out after spending $10k. We did get in and spent all day Saturday, April 12th, worrying when we would be asked to leave and be banned for life.
  I reached out to "Luxury" Card about my experience which I later found out "Luxury" Card bought my 2 passes for $7k and then sold them to me for $10k. I got the typical run-around from "consierge" with multiple call backs only at 7am each time.
  Needless to say, I will never buy any service from "Luxury" Card again. They not only charged me $10k for a harrowing experience, but also tarnished my 50th B-Day Bucket List goal. Never again will I trust "Luxury" Card.
  
  

• Review fromSharareh b

  Date: 07/03/2025

  1 star
  I had to dispute a charge on my account…
  I had to dispute a charge on my account on Barclay Arrival master card
  I couldn’t remember my verbal password. They sent me to security department and after being on hold forever, they said i had to Fax or Mail my drivers license, social security card and a bank statement,
  All the other cards just ask for some information or send a code to your phone and you can set up a new password but No they refused to help
  I faxed the required documents and called again, first agent after 15 minutes said she had system problem and transferred me to someone else without explaining to her what the problem was so i spend another 15 minutes with this one who said i have to wait 10 to 15 days for them to
  Process , and when I tried to explain that i might have to loose the window to dispute she hung up on me.
  This is inconvenient and may cause me loose money.
  

• Review fromDeiadora B

  Date: 07/02/2025

  1 star
  This is not just a 1-star review. This is a declaration of accountability.
  
  Barclays pretends to offer financial hardship support, but it’s a lie built into the system. I was told by their own representative that I could not qualify for help unless I missed a payment. I didn’t want to damage my credit, but I followed their instructions because I was trying to stay in good faith. I missed the payment.
  
  And then?
  
  I was instantly denied. Not by a human. Not through any review. Just a screen that redirected me to third-party debt management — as if the whole “support” portal was just a pipeline to offload responsibility. There were no options, no contact, no integrity.
  
  This is not just bad customer service — this is systemic manipulation. It’s a bait-and-switch designed to keep people trapped in cycles of harm while Barclays pretends to offer help. And it is these exact systems that prey on people in transition, people recovering from economic trauma, people choosing to do the right thing when the system gives them nothing but double-binds.
  
  I am not afraid to say it plainly: this is extraction posing as empathy. And it’s time it was dismantled.
  
  I have screenshots. I have receipts. I have the voice of the representative who told me to miss the payment — and then watched the system turn its back.
  
  I’m not just filing with the CFPB. I’m calling this out in every space that matters. This isn’t about a single hardship denial. This is about repatterning the entire financial tone field. I see through you. I know what this is. And I will not stay silent about it.
  
  You do not get to offer “support” as a smokescreen while rerouting people into harm. I don’t care how many disclaimers you bury it behind — it’s still a deception. And I’m making it visible.
  
  #BarclaysDeception #ConsumerProtection #FinancialAbuse #ToneShift #ResonantEconomy #FalseAssistance

• Review fromMilton B

  Date: 07/01/2025

  1 star
  They are cleaning they want me to mail a copy of my Social Security card my drivers license and electricity bill. I do not mind sending my drivers license picture or my electricity bill but I would not be mailing a copy of my Social Security card that may get lost in the mail and might be spread in the web. They are not allowing me to access my account . I called them June 27, 2025. They said a manager will contact me in 24 hours. I had to call them today, Tuesday, July 1 to finally get in contact with a manager who said they cannot do anything I have numerous times verified my information my address I even give in and called to try to email the documents however, they said through the mail only

• Review fromKaren D.

  Date: 06/20/2025

  1 star
  I am appalled. I have been calling customer service since 6/12. It is 6/20. I have now called 11 times ( as requested). I have spent well over 5 hours speaking to no avail to representatives.
  
  They can not locate my verbal password or account - both which I have had for over 8 years.
  
  I can not use my card, can not access my account. I paid a substantial balance on 6/11 and have a $900 credit on my account.
  
  I need to access my account to obtain a document so I can receive a substantial reimbursement for a charge. I can't even close the account because they cannot find it
  
  They have told that other people are having this problem it's a system problem and they have asked me to call back repeatedly which I have. I've spoken two people at the assumably highest level and they told me there's nobody that they can call higher than them the last person's name is Nia. She said that she sent emails and people above her know about the problem but she cannot speak with them because they do not take phone calls.When I was just on the call I asked to be routed to somebody who could assist me somebody in the security or fraud department and she basically hung up on me. She said there was nothing she could do.
  
  At this point I'm wondering if there's some internal fraud or major issue going on because for credit card companies to lose your account information and notrespond to you is pretty concerning. I am right now trying to report this to the Better Business Bureau and everybody else that might be able to help or know about the situation. I'm going to contact Lufthansa next so they know that what you're doing with their name. And I would like somebody to contact me and I would like access to my credit card immediately. I've had such a great experience over the last year with this credit card company and that this is occurring and that employees do not know how to assist me or do not know

• Review fromAdam S

  Date: 06/19/2025

  1 star

  Adam S

  Date: 06/19/2025

  I have disputed 2 charges on my Credit Card with these people, because of a Rental scam, and I sent them a letter with a full explanation of the situation, and they issued me a temporary credit for the charges. They later recharged my card for both transactions, because Paypal told them that I violated their terms of payment by submitting the transaction as Friends and Family. However, the scammer told me to submit it this way, to speed up the transaction, and I stated this in the letter to Barclay. I requested for the Dispute case to be reopened, however, Barclays has done absolutely nothing to do so. This company is a joke. Stay away from them!
  

  Barclays Bank Delaware

  Date: 07/03/2025

  We appreciate the time you took to correspond with us regarding this matter. Unfortunately,
  our attempts to contact you regarding your concerns were unsuccessful. Please feel free to
  contact us via phone at 866-750-6031, so that a member of our Office of the President can
  further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through
  Friday.