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Business Profile

Consumer Finance Companies

Best Egg
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 309 total complaints in the last 3 years.
  • 128 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past 8 months best egg has told us a manager would call us back within 72 hours, most of the time we do not get a call back. They want us to pay our outstanding credit card bill, which is on autopay for the monthly minimum amount, however, I would rather review the statements and charges prior to paying off the total balance. They tell us every time that they have resolved the account and that we can login but their site redirects you to their financial health site where you cannot access the credit card portal. They are not making this accessible to us and it has been months of going in this same circle. They are scammers to say the least.

    Business Response

    Date: 07/19/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

    Customer Answer

    Date: 07/26/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.HELLO.I CANNOT GET OVER HOW CORRUPT THIS COMPANY IS. EVEN AFTER THIS ATTEMPT OF RESOLUTION THEY STILL CANNOT GET IT RIGHT. THIS IS NO JOKE, YOU'RE DEALING WITH MY FINANCES AND SOCIAL SECURITY NUMBER YET YOU FAIL TO ALLOW ME TO ACCESS MY ACCOUNT AFTER MONTHS OF ATTEMPTS. YOUR RESOLUTION DID NOT WORK. YOUR STATEMENTS PROVIDED ARE FROM THE PAST 6 MONTHS. I HAVE NOT USED THE CARD THE PAST 6 MONTHS, IVE BEEN BACK AND FORTH WITH YOUR CUSTOMER SERVICE ATTEMPTING TO HAVE ONLINE ACCESS OR VISIBITLY INTO MY ACCOUNT. I WANT TO SEE ALL OF MY STATEMENTS PRIOR TO PAYING MY BALANCE. THERE IS A PHONE NUMBER THAT IS NOT MINE SHOWING WHEN I GO TO LOGIN FOR VERIFICATION. ONCE I LOGIN YOUR POOR SYSTEM SHOWS MY MY CARD (PLEASE SEE ALL PHOTOS IN SUBSEQUENT ORDER) AND ASKS ME TO VERIFY THE ENTIRE CARD NUMBER. IT THEN THANKS ME, THEN STILL DOES NOT ALLOW ME TO MAKE A PAYMENT OR VIEW MY STATEMENTS. IT JUST KEEPS ASKING ME TO VERIFY. THE GOVERNMENT SHOULD INVESTIGATE THIS COMPANY AND SHUT THEM DOWN. IM SO CLOSE TO MAKING IT MY PERSONAL GOAL TO EXPOSE THIER CORRUPTION THIS IS INSANE. PLEASE CORRECT YOUR IT SYSTEM SO WHEN I LOGIN I CAN OPEN THE ACCOUNT INFO ONLINE OR I WILL BE DIVERTING TO MY ATTORNEY. REGARDS,



    Regards,
    Complaint ID: 21961493
     



     

    Business Response

    Date: 08/15/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30, I poted in to have Best Egg give me a line of credit to pay my rent for the month allowing me to be able to make two payment for my rent this month. During registration, it gave me the option to opt out of autopay, giving me a notice that if I'm opting out of autopay, i would need to make a payment by the 3rd or Best Egg would not pay my rent this month.

    Although I opted out of autopay, Best Egg still automatically pulled my money on July 1. I was prepared to make a payment on the 3rd, so the funds necessary were not in my account on July 1. They should not have automatically pulled my money if I opted out of autopay.

    They have now paused my account and are not going to pay my rent for the month, leaving me with no other option than to pay my full rent amount with my landlord, which I don't have thus why I signed up for Best Egg.

    When I asked if there was anything they could do, they told me no and that this was a common problem that has happened multiple times before.

    This is not right. People (including me) are signing up for platforms like Best Egg for help and when they are not clear or honest, it puts us in a really bad position. Now I'm not sure if I can pay my rent on time.

    Business Response

    Date: 07/12/2024

    Thank you for taking the time to reach out. Our response has been sent via email to the email address provided in your complaint. Please feel free to reach out with any addition questions or concerns. 

  • Initial Complaint

    Date:06/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Best Egg website apparently does not use two factor authentication. This was confirmed with a representative today. The site therefore evidently may not be not up to current online and online banking industry standards. The security of information and accounts may be potentially jeopardized by this failure. It appears that Best Egg may need to, or needs to, immediately improve account security by implementing two-factor authentication, and otherwise by generally meeting the appropriate industry standards for securing information on the Best Egg website.

    Second, Best Egg appears to require its cardholders to communicate with Best Egg via email by sending external, potentially unsecured emails to a Best Egg email address. Evidently, this has been the case for some time. Such external emails sent by customers to Best Egg are not necessarily private or secure, cannot necessarily verify the identity of the customer, and could potentially be intercepted. There should be a way for customers safely, reliably, and internally to message Best Egg through its website in a manner that inherently verifies the identity of the customer.

    It appears to be common for companies to build internal, secure messaging into their infrastructure. Beast Egg should cure this flaw.

    Business Response

    Date: 07/03/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

    Customer Answer

    Date: 07/08/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is partially satisfactory.  I still believe that more secure measures should be implemented, such as 2FA, to protect account information.  I believe that failing to do so is or may be negligent.





    Regards,



    Complaint ID: 21902922




     


     


     

  • Initial Complaint

    Date:06/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They approved my loan. I signed all the papers and now they tell me it won't happen

    Business Response

    Date: 07/01/2024

    Thank you for taking the time to reach out. Our response has been sent via e-mail to the email address provided in your complaint. Please feel free to reach out with any addition questions or concerns. 

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Best Egg Loan denying SCRA extended benefits for OHIO which is an extension of the federal law that caps interest including personal loans to 6% but Best EGG keeps denying
    Active Duty Service Member and opened a personal loan with BestEgg. Under State of Ohio SCRA laws and section 527 of the SCRA, there is a 6% interest rate cap on ALL debts (Not just those incurred prior to active duty service). After submitting my Active Duty orders and requesting Ohio SCRA benefits, I received an email from BestEgg denying my request stating that: "Best Egg loans are not retail installment sales contracts, are not contracts for the purchase of goods or services, nor are they loans for the payment of money arising out of a contract for the purchase of goods or services. Thus, the law does not apply to Best Egg, and it is business as usual regarding the application of SCRA in Ohio."
    My loan is covered under BOTH Federal SCRA protections as well as the EXTENDED coverage for the State of Ohio which EXTEND benefits to agreements AFTER the start of Active Duty.So the loan itself is covered under Federal SCRA and the Ohio Law EXTENDS the benefit to the start of Active Duty... Ohio Law does NOT eliminate or replace the Federal SCRA benefit, but it extends it to Goods and Services Whereas Best Egg is not accounting for the Federal SCRA laws and only looking at Ohio Law. Ohio Law is not the primary SCRA law, but an EXTENSION to federal benefits. .Ohio Guide to the SCRA"Chapter 7 INTEREST RATE CAP - "Note that Ohio EXTENDS the 6% interest cap on ALL debts, not just those incurred PRIOR to Active Duty"COVERED DEBT OBLIGATIONS - "The 6% interest cap applies to all obligations and liabilities incurred by a service member, individually, jointly with spouse, or in the name of a closely held business entity"DEFINITION OF INTEREST - "The interest cap provision of the SCRA defines interest to include "service charges, renewal charges, fees, or any other charges. it is for ANY Debt !!!

    Business Response

    Date: 06/26/2024

    Thank you for taking the time to reach out. Our response has been sent via e-mail to the email address provided in your complaint. Please feel free to reach out with any addition questions or concerns.

    Customer Answer

    Date: 07/01/2024

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









    Regards,


    Complaint ID: 21866942


     



     


     

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Best Egg has been adding an extra fee on a 0% credit card -- they call it an "approved miscellaneous purchase". I have not used the card at all since February and have been paying almost double the minimum payment each month and then getting hit with an extra fee each month. I called today, June 12, 2024, and the customer service rep said he could only take off the latest fee! I have calculated $202.34 in extra fees and only owe about $1,700. This is outrageous! These additional interest fees need to be stopped and I need to be reimbursed this money.

    Business Response

    Date: 06/21/2024

    Thank you for taking the
    time to reach out. Our response has been sent via e-mail to the email address
    provided in your complaint. Please feel free to reach out with any addition
    questions or concerns

  • Initial Complaint

    Date:06/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was doubled charged $366 from Best Egg, on June 7th. (I have a personal loan through them)

    I called them yesterday and their supervisor
    said they don't see an extra $366 applied to my account. But my bank was charged twice. The supervisor on the phone said she couldn't help me. I did ask her if this has happened to other people and she said yes.
    Best Egg supervisor gave me an email address but I have gotten no response.

    I have never been double charge from a business ever, and the worst part is they don't even know where my money is.
    Did they invest it in some stock or some Embezzlement fund?
    I feel I should get my money back and Usery charges. This hurt my entire weekend and I have to worry about paying other bills now.

    This company has my bank account number and routing number.
    This company seems very Sketchy.

    Business Response

    Date: 06/17/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company refused my payment by check. They claimed they couldn't read the check.
    When I called on 5-22-24 regarding this matter I was told the check would be returned to me by mail.

    I waited 2 weeks, no check ever came back.

    I called 6-6-24 and was told a different story that their policy is to destroy checks, not mail them.
    And that Wells Fargo (their payment processor) couldn't verify the check.

    I contacted my bank and they have no records of a check being returned.

    I feel Best EGG and/wells Fargo are being dishonest and deceptive.

    Business Response

    Date: 06/13/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









    Regards,


    Complaint ID: 21814090


     



     


     

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed up for best egg when I moved into my new rental property. The rent is 1800$. It’s supposed to be 940 at the beginning of the month & at the end. The first month was for may 1st. I made the payment directly through my bank account since they don’t acccept card payments. It declined without even trying to take the money out & the payment they made was 1100$ not 1800$ by the time they notified me was on the 7th. They then said it’s too late try again next month I pointed out to the lady that the issue was on nest eggs system because my rent app says rent is 1800 not 1100 and it hasn’t changed at all only best egg switches up the application. Fast forward this month I’ve been watching to see if they would take the money so I can utilize this app they did not and the money is still sitting there. I get a text tonight at June 5th regarding the payment decline so I go to remake it with a different account and it goes through but still doesn’t make any payment for me !!! It also says my account is paused until July if that’s so why are you charging me 940$ for June rent. If this business isn’t going to actually work efficiently I will go out my way to make sure they are reported and closed down. Also after reading all this NEW AND UPDATED reviews where is the HR for Best egg your company is failing !!

    Business Response

    Date: 06/13/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/22/24 I worked through Best Egg's customer service team to have a hardship payment plan created for upcoming payments from June 1st through August 1 2024 lowered to 400 dollars per month on one loan and 200 dollars per month on a second loan with them. This was agreed to by both parties and confirmed by the rep I worked with via customer service chat on 5-22-24. Best Egg continued to take out 996.51 instead of 400 from my account on June 1st instead of the agreed to 400 amount. I requested that the 596.51 that was taken out of my personal account beyond the 400 agreed to, be refunded back to my account and was told they could not do this. All requests for a manager to contact me have been ignored and no resolution or refund to me has been attempted by Best Egg. Being assured of a payment assistance plan due to hardship my family is experiencing right now and then not following it is bad business practice and should be rectified.

    Business Response

    Date: 06/13/2024

    Thank you for taking the time to reach out. Our response has
    been sent via email to the address you provided in your compliant. Please feel
    free to reach out with any additional questions or concerns. 

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 21805081




     


     


     

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