Important information
- Customer Complaint:Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 707 total complaints in the last 3 years.
- 303 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was an unauthorized hard credit pull on my Experian credit report on 3/6/2024 and I DID NOT apply for anything with this company or any other creditors for a credit card or any type of loan. I tried multiple times to call this company and you CAN NOT get through to a live agent after holding for hours so not sure if anyone even works in a customer service center that assists customers or if this is some type of scam. I did this removed from my credit report ASAP and after speaking with Experian Continental Finance will need to request for it to be removed and make they are not opening accounts under my name for anyone else.
Business Response
Date: 03/11/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
This is fraud - this is not my email or cell phone - this is my current address they used. I have frozen my credit and am still waiting for the inquiry to be removed. The company did respond via email right away once to resolve once I did a review but was unable to get someone via phone. Once this is removed from my credit report this will be resolved.
Regards,
Complaint ID: 21398203
Business Response
Date: 03/27/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:02/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CONTINENTAL FINANCE COMPANY, LLC , is furnishing information on my credit report, the report says that Resurgent Capital Services, is the original creditor on my report. This however is not true, CONTINENTAL FINANCE COMPANY clearly states in the document I attached that " the account was sold to Resurgent Capital Services (“RCS”) a third-party debt buyer." 15 U.S. Code 1681 s-2 ( a ) ( 1 ) ( A ) states that A person ( CONTINENTAL FINANCE COMPANY ) shall not furnish any information relating to a consumer ( ME ) to any consumer reporting agency ( EXPERIAN, EQUIFAX, TRANSUNION ) if the person knows or has reasonable cause to believe that the information is inaccurate. Also I am not liable for this debt with charter communications, I do not have a contract with RESURGENT CAPITAL FINANCE ("RCS"), they did not provide me with the original contract as I requested. I will also provide proof of the inaccurate information in a screen shot that I will also attach to this complaint.Business Response
Date: 02/29/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 03/05/2024
Better Business Bureau: this information is inaccurate and incomplete that you reported I have proof of the inaccuracy and you still deny I have proof you know of the inaccuracy. The next to step is to take it to court if this inaccuracy is still being reported you are furnishing inaccurate and incomplete information with your knowledge of the report being inaccurate. Delete the account for inaccurate and incomplete information.
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,
Complaint ID: 21343904
Business Response
Date: 03/14/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:02/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern: this business is impossible to reach by phone. I attempted to speak with customer service in order to close my account and I was told that I was customer 87 in the queue. That is ridiculous. How is anyone supposed to service their account under those circumstances?
I am filing a complaint because this business placed a hold on my account for 7 days when I made a payment. I then attempted to contact customer service to discuss it when I was told I was customer number 87 trying to get a hold of a person.
I want my reflex Mastercard ending in 1928 closed effective immediately.
DOB: *********** **** **** ** ** ****Business Response
Date: 02/20/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two accounts that I've been trying to get help with since October 2023. The last four digits are 2415 and 0264. They have closed the accounts but im still being billed $300/month and have to speak with an agent everytime I want to pay but nothing is getting resolved. I'm supposed to be on a hardship promotionBusiness Response
Date: 01/26/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I have called customer service a few times, the screenshot for each account reflects what I'm told on the phone. Continental Financial wants $300 not $110 and shows me as past due although the due date is February 12, 2024
Regards,
Complaint ID: 21194301
Business Response
Date: 02/20/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reaching out about my old Surge Mastercard account I had with continental finance. It got behind and agreement was I pay three straight payments of like 50$ and my account would go back to being normal. I did that they never rest my account like I was told. Now it’s in collections.
I want them to remove this account from collections and considered as paid like I did pay my payments. It’s hurting my credit score. Please contact whoever has my account now which is Resurgent Capital Services and have my account removed and paid as agreed and my credit score fixed.Business Response
Date: 01/22/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 21167569
Business Response
Date: 02/09/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:12/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for the Cerulean credit card. However, I actually never received the card but there were some fraud charges on it. I attempted to contact customer service and explain that I never received the card and yet are charges on the card. Their customer service is terrible.
I would like the fraud charges investigated and removed. I would also like the account balance to reflect $0.00 and the account closed. I never received the card and don't want to do business with them due to the terrible customer service.Business Response
Date: 12/29/2023
We appreciate the opportunity to investigate ******* ******'s concerns. A written response has been sent.Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 21047498
Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two credit cards through Continental Financial: a cerulean card with an $1800 balance and a surge card with a $2100 balance. I contacted customer service after having a heart attack and they stated there would be a program to help me until I can return to work. Their program was to close my credit card accounts but still charge the same as when they were still open.Business Response
Date: 12/14/2023
We appreciate the opportunity to investigate **** **********'s concerns, a written response has been sent.Customer Answer
Date: 12/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
I received the hardship paperwork for both credit accounts and am going to have them ready by no later than tomorrow along with the supporting paperwork to show what I am claiming. I promise you that I did try working this out in November with customer service prior to filing this complaint. That being said, I really do appreciate your help with the hardship. Thank you, Regards,
Complaint ID: 20993890Customer Answer
Date: 01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I was still charged the late fees and finance charges which they didn't reverse, thank you
Regards,
Complaint ID: 20993890
Business Response
Date: 01/03/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid my minimum payment early, the company in turn charged my bank account for the minimum payment again. When I contacted asking for a refund on 11/24 was advised this would take 48-72 hours. After several calls and 10 calendar days I called and requested a supervisor. I spoke to a nice representative who said she adjusted my other account with them and requested my refund and it would be 7-10 business days. I then requested a supervisor again who was rude and laughing at the situation. Asked for corporate address and was provided the incorrect information. Juan employee number provided 2082456 was the supervisor that gave the wrong information. He also refused to transfer to a manager when I requested one multiple times and I was on the phone well over an hour at this time with no resolution. When I asked him to file a complaint about the other reps I had spoke to prior to today he told me he couldn’t do so.Business Response
Date: 12/06/2023
We appreciate the opportunity to investigate Juanita Armstrong's concerns. A written response has been sent.Initial Complaint
Date:09/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 to 3 times a week for the past year+ I have received PREDATORY credit card offers from this company. I am asking the company to cease and desist or legal action will be taken. It is at a point that it is now harassment with how much PREDATORY lending mail is coming from this company to me. STOP HARRASING US!!Business Response
Date: 10/03/2023
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer Answer
Date: 10/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
This didn't address my concern at all in the slightest way as my issue was not spam and the high level of marketing letters but about my loan that I still am not getting any information about so don't see it as a legitimate loan and I don't believe this company does either. Our business relationship is now closed. Thank you.
Regards,
Complaint ID: 20678955
Business Response
Date: 10/25/2023
We appreciate the opportunity to investigat this customer's concerns. A written response has been sent.Initial Complaint
Date:09/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/09/2023 I was notified by TransUnion that my credit was charged off and I have not received any communication from company. I was told today my balance is about $1700 and I have to pay $502 to get it out of charge off status. I have protection plan on this card which I have had since the beginning of the life of this account the rep tells me that it is no longer on my account and has not been up there since April of 2023 which I was never notified of especially since I didn't cancel it. I had a serious medical condition and was not able to call how did you charge off an account that was 2 months past due next bill is due on 9/13/2023.Business Response
Date: 09/18/2023
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.
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