Reviews
This profile includes reviews for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 857 Customer Reviews
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Review fromTina J
Date: 06/05/2025
5 starsTina J
Date: 06/05/2025
Always great customer service. Friendly agents and always helpful to me.
Continental Finance Company, LLC
Date: 06/06/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromEarl W
Date: 06/04/2025
5 starsEarl W
Date: 06/04/2025
The agent I spoke with was very helpful and professionalContinental Finance Company, LLC
Date: 06/05/2025
Thank you for the kind words! We are always here when you need us.Review fromCHARLES H
Date: 06/04/2025
5 starsCHARLES H
Date: 06/04/2025
I HAVE NEVER HAD A PROBLEM WITH MY REVEL ACCOUNT, THE AGENT I SPOKE WITH WAS VERY NICE AND PROFESSIONAL GREAT TO DO BUSINESS WITH GIVE THEM A TRY TO EARN YOUR TRUST & BUSINESS I AM SURE YOU WILL BE SATISFIED WITH THEM ALSO. MR. ********Continental Finance Company, LLC
Date: 06/05/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromanalyn p
Date: 06/03/2025
5 starsanalyn p
Date: 06/03/2025
The representative Her name is Jamaica was so very helpful and accomodating. She properly addressed my concerns. highly thumbs up for herContinental Finance Company, LLC
Date: 06/04/2025
What a great compliment for Jamaica! We will recognize her for her efforts in taking care of you. thanks!Review fromVonda H
Date: 06/02/2025
5 starsVonda H
Date: 06/02/2025
They are the best MasterCard service they are always there for me to help me when I need themContinental Finance Company, LLC
Date: 06/03/2025
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.Review fromDebbie J
Date: 06/02/2025
5 starsDebbie J
Date: 06/02/2025
Representative was very helpful and very friendly, great customer serviceContinental Finance Company, LLC
Date: 06/04/2025
Thank you for the kind words! We are always here when you need us.Review fromKanene Ayo H
Date: 05/29/2025
1 starKanene Ayo H
Date: 05/29/2025
Multiple times the card will show me being charged twice for transactions that never actually went through.
Last time had an issue and the supervisor said next time I want to pay off my balance in advance the $6.95 fee would be waived. I called the next time for another issue and it was not resolved and they could not find record of a credit for using the fee. Waste of my time. My father recently passed. I can’t deal with incompetent customer service and not able to purchase things with the card or troubleshoot what’s wrong.
Multiple times I’ve called and put on hold for over an hour. For over a week I kept calling. Randomly sometimes you get the option for a call back — but they never call back.
I’m EXTREMELY dissatisfied. I just paid $588 and have to wait 7 days to access the credit — because on hold forever and also no record??? Not happy.Continental Finance Company, LLC
Date: 05/30/2025
Thank you for the review and we apologize for the frustration and inconvenience. We would love to resolve your concerns. Please reach out to [email protected] for further assistance!Review fromMary L
Date: 05/28/2025
5 starsMary L
Date: 05/28/2025
I just got my card today. So I called to activate the card because I was unable to do so through the website. Although I was on hold for at least an hour, the agent was very helpful, thorough and kind. Upon activating my card, I asked the agent which day my account would get reported to the Credit Bureau, he indicated sometime after the 16th. I ask this question because of the utilization issue. So now I suppose I can't use my card for at least 7 days after the 16th... in order to keep my card utilization low?? Time will tell...
Nevertheless, all else worked out well and I'm excited that I received this new card. Thank you!Continental Finance Company, LLC
Date: 05/29/2025
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.Review fromPlachette S
Date: 05/27/2025
1 starPlachette S
Date: 05/27/2025
I have been with surge under congenital for only 3 months and can not log into my account online or over the phone. It keeps saying can't find account. One person said my surge card had two names. A management of card service reached out but still has not resolved the issue. BUT they want me to make payments on transactions I dont see. If I could give a 0 I would. I'm closing my account and lerring everyone know there tech support sucks.Continental Finance Company, LLC
Date: 05/29/2025
Thank you for the review and we apologize for the frustration and inconvenience. We would love to resolve your concerns. Please reach out to [email protected] for further assistance!Review fromChandrabalan S
Date: 05/26/2025
5 starsChandrabalan S
Date: 05/26/2025
Good and reliable card. Helping me for my needs. Trustworthy. I can use it any time for emergencies. Hassle free approvals.
Continental Finance Company, LLC
Date: 05/28/2025
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
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