Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Benjamin Franklin Plumbing

Reviews

Customer Review Ratings

4.87/5 stars

Average of 120 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromKM H

    Date: 06/28/2024

    5 stars
    Had work done at my home today. Shaun was great, polite, & knowledgeable. Both guys kept everything clean. Highly recommend.
  • Review fromAnn D

    Date: 06/18/2024

    5 stars
    Forrest with Benjamin Franklin Plumbing was extremely professional, helpful, and explained everything clearly. He did a great job helping us get fresher water and knew our water system very well. We live in an extremely old home (built in 1795) and there are many challenges to our system. We highly recommend BFP and Forrest as a technician.
  • Review fromJames A

    Date: 06/10/2024

    5 stars
    Shaun is outstanding! - Straight shooter, honest, polite, professional, respectful. Definitely will be using this company in the future if/when the time comes. Very impressed with he's apprentice as well - Grayson will add great value to the company's already impressive portfolio. It was a pleasure meeting them both! God Bless!
  • Review fromEd G

    Date: 06/06/2024

    5 stars
    The service was complete and was done perfectly - as always
  • Review fromMaria S

    Date: 06/03/2024

    5 stars
    Sean G. Is very professional. Always have an answer to my questions. Great job, Thank you
  • Review fromAngela C

    Date: 05/31/2024

    5 stars
    Brian was very knowledgeable, professional and personable. Took time to make sure I understood what needed to be done. 5-star customer service. Will absolutely use Benjamin Franklin Plumbing.
  • Review fromSharon B

    Date: 05/29/2024

    5 stars
    Chad was prompt, courteous and knowledgeable… you can’t ask for more! During the plumbing inspection, Chad provided tips that saved us money and provided estimates for a replacement hot water heater and a whole house water filtration system. It was good to have the info ahead to budget for future work.
  • Review fromLinda N

    Date: 05/29/2024

    5 stars
    Sean, the Benjamin Franklin technician, arrived on time and quickly diagnosed what the problem was, with both my bathroom sink and toilet. He explained what caused the problems and how to avoid them from happening again.
    He was very professional and courteous.
  • Review fromMJ C

    Date: 05/21/2024

    5 stars
    Amazing customer service and very professional, knowledgeable and helpful service..
  • Review fromRandy S

    Date: 05/13/2024

    5 stars
    They got a scheduled the same day. Michael G Came out and assessed the job. Gave us the quote got the job fixed, tested and double checked. We were very very pleased with the quality work and the efficiency of the company.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.