Complaints

This profile includes complaints for GadgetGone, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GadgetGone, LLC

  Aloma, FL 32792-6603

  
• 

  GadgetGone, LLC

  450 N 54th St Ste 4 Chandler, AZ 85226-2529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  gadgetgone seems like a good business and up till now interaction has been positive but I have been asking for almost 3 weeks were my payment for the 3 phones I promptly sent in that were received on 23 December. Not sure if the entire business left for the holidays but customers do expect their funds to be issued. My order numbers are: ******* and ******* I get the two holidays are a potential issue but that was never discussed when placing the order. I love small business and Im a business person myself and I would have expected a better turn around. And a better answer other than essentially Im busy I would like the funds issued as soon as possible after having waited almost 3 weeks, I feel thats reasonable and to date the company has not given me a satisfactory explanation on why this takes so long

  Business Response

  Date: 01/14/2025

  Hi ******, 

  I am so sorry for the delays that you experienced as that was not our intent. We have since completed your order and have sent your payments to your ****** account. 

  If there is anything else I can assist you with, please let me know!

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 12th, I sent in an iPhone and iPad to GadgetGone, who buys and sells used electronics. I got a confirmation email that my items were delivered on December 23rd and that I would get another email once my items were evaluated. Since, I have received no other emails, and have attempted to call and message on the website but have not gotten any response. I am owed $838 from this company.

  Business Response

  Date: 01/14/2025

  Hi ******, 

  I am so sorry for the delay! With an increase in volume from the holiday season, we did run a few days behind in our evaluation timeline. However, I can confirm that your check was mailed to you on January 8th and should be delivered to you by the end of this week!

  If there is anything else that I can assist you with, please let me know!

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22775516
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 01/23/2025

  I have received no check in the mail from this company and it has been WELL past the time they said it would arrive.

  Business Response

  Date: 02/05/2025

  Hi ******, 

  I'm sorry to hear this feedback! We emailed your eCheck to you on January 24th. Please kindly check your inbox for an email from *************** for your payment. 

  Thank you!

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5th I sent my iphone 14 to Gadget Gone to await their assessment and how much they would offer. ****************************************************************************************************************************PLEASE NOTE: I am unfamiliar with where they are located. Due to the nature of their potentially illegal, sloppy, and unprofessional business practices, I doubt they speak English as a native language, and I doubt they are in the states.****************************************************************************************************************************I received a check in my wife's name ten days later. I requested the check in her name since at the time I did not have a bank account. However, my wife does not have photo ID, We contacted them to issue a new check on December 24th.Each day they send a sentence as a response via text after 9 pm Phoenix time, and yet they claim they are in the ****** and only operate during business hours.I need to report this to a few other places...I'm very poor. I'm out of work, out of food, and Gadget Gone has my iphone.Where is my money?

  Business Response

  Date: 01/06/2025

  Hi *****, 

  I am sorry to hear of your dissatisfaction and the assumptions it made you draw about our team. To clarify, we offer around the clock customer service hours so that our customers can receive help no matter what time zone they are in. All team members on our team support our small business in ******* but we do have team members all over the country, who all fluently speak English. 

  We have been texting you in a timely manner and have sent your eCheck to you as requested. Our manager also reached out to you with a screenshot of your eCheck's receipt to verify that we did send it to you as requested. If you would like us to send you a PDF of your check, please let us know so that we can assist you. 

  Best, 

  GadgetGone Support Team

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have ZERO customer service to speak of whatsoever. They do not respond to phone calls, text messages, or most importantly emails which they say is the easiest and fastest way to get ahold of them. They have had my phone for three weeks and have provided me with not a single update and im starting to think all of the horrible reviews online where people dont get their phones back or essentially get robbed by these people is going to happen to me. They are unprofessional, unreachable and have misleading reviews all together. They said they would review the phone within 5-7 business days. That has not happened. This business is absolutely disorganized and does not seem legitimate at this point in time and reading all of the similar situations.

  Business Response

  Date: 01/06/2025

  Hi Adelaide, 

  I am so sorry to hear of your dissatisfaction thus far and would be happy to assist you further. To clarify, we do offer phone support as requested but we try to keep all communication through text and/or email in an attempt to document as much communication as possible. This is particularly important when discussing quoted values and monetary transactions. 

  I can assure you that we have been responding to all of your inquiries as they have been received. Currently, we are working with our pricing department to provide you with the best possible value for your item with a battery health below 80% and your order liaison will be with you ASAP. 

  Thank you,

  GadgetGone Support Team 

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against GadgetGone LLC for misrepresentation of services and wrongful retention of property. The company evaluated my items and determined them non-purchasable, opting to recycle them without offering compensation or an option for retrieval. This outcome was not disclosed in the terms of service. GadgetGones actions suggest a breach of trust, particularly problematic as they prominently display a BBB accreditation on their website, implying a commitment to fair and transparent business practices. I believe this incident may not be isolated but indicative of a broader pattern of misleading consumers about the fate of their property, leading to potential wrongful gains for the company at the expense of the consumer. The lack of prior disclosure about the possibility of non-compensation and non-return of items is concerning and warrants further investigation to prevent future consumer harm.

  Business Response

  Date: 12/26/2024

  Hi *******, 

  Thank you for bringing your complaint to our attention and I am very sorry for the dissatisfaction thus far. To clarify, we were unable to respond to your initial request for a return of your items due to our team being out of office yesterday in observance of the holiday. I am very sorry that this was not more clear as you should have received an auto-reply to explain that we were out of office at the time of receiving your initial emails. 

  We offered to responsibly recycle your ****** device because it is not a model that we purchase and therefore do not have a way to charge and test it for functionality. However, as guaranteed on our website, we offer free returns for all customers who are not 100% satisfied with their transaction. 

  Our team is back in office today and would be happy to process your order to be returned to you and will provide your return tracking to you later this afternoon once available. 

  If there is anything else our team can help you with, please don't hesitate to ask for assistance!

  Thank you,

  GadgetGone Support Team 

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22727423
  
  I am rejecting this response because:  
  Dear BBB and GadgetGone Support Team,
  
  
  Thank you for your recent communication. After reviewing GadgetGones response, I must reject it as it fails to adequately address the core concerns of my complaint. Here is a detailed explanation of why I find their response insufficient and misleading:
  
  
  Key Issues with the Response
  1.Misleading Initial Email:
  The email I received was vague and misleading, particularly in its assessment and handling of my items. For instance, the most expensive items I sent (e.g., the PlayStation 5 and 2 iPhones ) were devalued to $0 and recommended for recycling without clear justification or explanation of the evaluation process.
  There was no clarity on what recycling actually entails, and the language used raises concerns about whether these items are truly recycled or sold for profit.
  2.Recycling Process and Profit Transparency:
  GadgetGone has not provided any detailed explanation of their recycling process or whether they profit from items marked as recycled. This lack of transparency is unacceptable, especially for valuable items like my PlayStation 5.
  If the company is reselling items while labeling them as recycled, this could constitute a deceptive business practice that misleads customers.
  ********** Offers and Recycling Concerns:
  The PlayStation 5, a high-value item purchased just a few months ago, was devalued to $0 based on vague claims of heavy wear. Such a low-ball valuation seems questionable and may indicate an intentional practice of undervaluing items to claim them for profit.
  This pattern raises serious concerns about whether GadgetGone is systematically profiting from items that they undervalue and then mark as recycled without the customers explicit consent.
  ************ Questions:
  The response does not clarify the status of my PlayStation 5, including whether it is still in their possession or has already been sold.
  GadgetGones response fails to provide any assurance or evidence that their recycling process is legitimate and not a guise for reselling items for profit.
  
  
  Next Steps to Resolve This Complaint
  
  To move forward, I request the following actions from GadgetGone:
  ************* 5 Status:
  Confirm whether the PlayStation 5 is still in your possession and provide a detailed explanation of the $0 valuation.
  If the item is still available, return it to me immediately or compensate me fairly based on its market value.
  2.Recycling Transparency:
  Provide a detailed explanation of your recycling process, including whether items marked for recycling are resold for profit.
  Disclose whether the company profits from recycled items and, if so, why this is not clearly communicated to customers upfront.
  ************ Process:
  Share the specific criteria and methodology used to evaluate my items, particularly the PlayStation 5 and ****** device.
  ******** Clarification:
  Update and clarify your policies to ensure customers are fully informed about what happens to items marked as recycled.
  
  
  Concerns About Systemic Practices
  
  
  This situation raises broader concerns that GadgetGone may be systematically undervaluing high-value items to claim them as recycled and potentially profit from their resale. If these concerns are not addressed adequately, I will consider escalating this matter by:
  Filing formal complaints with the ************************ (***) and my state Attorney General for deceptive trade practices.
  Consulting with legal counsel to explore options for pursuing claims of breach of contract, unjust enrichment, and deceptive business practices.
  Reaching out to consumer advocacy organizations to highlight these practices.
  
  
  I look forward to receiving a detailed and transparent response to the concerns outlined above.
  
  
  Sincerely,
  ******* English
  
  
  
  

   

  
  
  Sincerely,
  
  ******* English

  Customer Answer

  Date: 12/26/2024

  The miss leading email I received on Christmas Eve. 

  Business Response

  Date: 01/14/2025

  Hi *******, 

  I am very sorry to hear that you are dissatisfied. I can confirm that we returned your devices to you on December 26th as requested. If there is anything else we can assist you with, please let us know. 

  Thank you!

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for a Samsung Galaxy Z Fold 4 256 GB F936U Unlocked Refurbished cellphone through *********** on 11/2024 $510.61 as a Christmas gift for my husband. We opened the z fold noticed two hair line cracks under the screen. Returned instore ******* ***************************************. I received personal emails from Chubbiestech Returns and Cell Feee stating the cellphone arrived damaged. Cell Feee has the cellphone in their possession see tracking details, and refuse to refund $510.61.The cell phone arrived damaged that's the reason for the return and request for refund. ******* stated this cell phone is sold on their website but through a third party. I did purchase a two year warranty but due to the cell phone arrived damaged, ******* refunded the warranty and processed the cell phone return to the third party seller CellFeee for a refund. I will try to reach out to ******** again and ask for a refund. After a brief Research: Chubbies Tech **********************************************************. **************, **************, Property Tax due $50,064.74 Business started 06/12/2003 as a corporation owner **** *********. Alt business names used Cell Feee and ************************* **************. They are NOT BBB accredited. They received an (F) rating Reasons: failure to respond to 3 complaints filed against businesses, with 2 not resolved. Website ************************************************************* states they have a (B) rating with the BBB, but not accredited (only because they don't pay for BBB accreditation) **** *********** ******** Pgman Kermanian displays married to **** (Lavi) Kermanian, speech-language Pathologist associated with, Achieve Beyond ***********- Pediatric **************** Services ***********************************************************************. Kermanian's last known address, *******************************. ***** B. ********* listed as owner of ************************, address ****************************************** Cell Feee refused refund. ******* stated not liable for 3rd party.

  Business Response

  Date: 12/23/2024

  Hi *******, 

  I am very sorry to hear of your experience. We are GadgetGone and do not sell on the ******* platform and do not associate with the brands that you mentioned. I searched your name in our orders' shipping software and cannot locate an order associated with you. 

  Please let me know if there is anything else that I can assist you with. 

  Thank you,

  GadgetGone Support Team

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was selling my IPhone 11 and was offered $142 . My phone was in perfect condition upon them looking at it they said there was battery issues and some issues with my screen which are lies. Than they attempted to offer $40. This is bait and switch. I asked for my phone back

  Business Response

  Date: 12/23/2024

  Hi ******,

  I am very sorry to hear of your dissatisfaction and thank you for bringing this to our attention. I took a look at your order and I understand a requote is never the best news but I'm here to help you further.
  
  During testing, we discovered the device has LCD damage and the battery health is at 73%. Our "Flawless" category requires the device to be in flawless cosmetic condition, with absolutely no signs of wear and the battery health must be at or above 80% of its original capacity. Our team provided photos of your device for review as well. 
  
  With this in mind, the device would fall under our "Faulty" category. At your request, we returned your order to you free of charge as guaranteed on our website!
  
  Please let me know how you would like to proceed with the order or if you have any other questions.
  
  Thanks!

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22684612
  
  I am rejecting this response because: when I sent the phone it did not have any lcd damage. I kept my phone perfect. The battery life I understand but not lcd damage. I would like to be compensated for my phone now that I cannot sell it with damage. I wrapped my phone very tightly when I sent it . So the damage had to occur on your side. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/14/2025

  Hi ******, 

  I am very sorry to hear this feedback and would be happy to continue assisting you. As mentioned, the *** damage we identified is very minor and is caused by the *** plate slowly separating from the glass screen over time. This is not something that happened in our office and I am very sorry for the unsatisfactory evaluation results. However, please be advised that this damage did not occur in office. 

  Thank you,

  GadgetGone Support Team

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22684612
  
  I am rejecting this response because:
  
  Sincerely, I want the original amount given not that I cant sell my phone for damage cause by them
  
  ****** ******

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off - I have used GadgetGone several times in the past and I truly think they are a good company. In fact, one time they even upgraded the condition of the device I sent in from "good" to "flawless."Now, on to my complaint. I recently upgraded my device and did an order (#*******) to sell my iPhone 14 to GadgetGone on 11/28/24. Prior to doing so, I got a Black Friday promotional email from GadgetGone saying they would add $35 to my quoted offer by using code "GG35." I saw the quote for $407 (quote) + $35 (promo) - $4 (I opted in for insurance) = $438. I received a confirmation email with a shipping label and subsequently mailed in my device. It was delivered to GadgetGone on 12/3/24 ***** Tracking #: **********************) and i received an email confirming they had received my device. I checked my order status that day and it said "Awaiting Delivery" and to allow "up to one business day for this order status to change."I checked the status the next day (12/4/24)...still "Awaiting Delivery." I clicked the "Support" tab on the website and filled out the questionnaire since that is the best way to reach them. I merely reached out to see if there was anything wrong and ask why my status didn't update. I also had noticed that my confirmation email didn't reference the promotional $35, since I had noticed that after mailing my device.I still haven't received a response from GadgetGone as of today, 12/10/24. I have checked the status everyday and it still says "Awaiting Delivery." I even called the number on their site *************) and there was a message stating phone support was unavailable from July to August. It's clearly an outdated message since it is December.I would just like to know that everything is processing correctly and that there is not an issue with my order. When can I expect the site to update? When can I expect my check for $438?Thanks in advance for any help.

  Business Response

  Date: 12/11/2024

  Hi ****, 

  I apologize for the confusion as we have been attempting to contact you as well. I have attached a few screenshots of our attempts to contact you. If you could please provide an alternate email to contact you by or could search your inbox for emails from ********************************** and **************************************** we would greatly appreciate it. 

  Thank you,

  GadgetGone Support Team

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my device over a week ago and so far I haven't received any response at all I should have been paid by now

  Business Response

  Date: 12/11/2024

  Hi Max, 

  I am very sorry for the delay. We sent your evaluation email to you during our normal business hours and did not receive your order within our business hours. Due to this, we were not able to close your order for payment yesterday. However, it has since been communicated to you that we will have your payment sent to you today. 

  Please don't hesitate to reach out to us again if you have any additional questions or concerns. 

  Thank you,

  GadgetGone Support Team

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a device to them to receive compensation.Order #******* (August 16, 2024)ProductQuantityPrice Pixel 7a Carrier:Unlocked Condition:Faulty Storage:128GB 1$31.00 Subtotal:$31.00 Payment method:gift-card-bonus We owe you:$31.00 The said device was locked. I sent receipt and proof that device was not locked. I asked for what was offered or to have device returned. ********************** asked to confirm my address (which they already had) and when I confirmed, I got a response that they had recycled my device. No compensation was ever made.

  Business Response

  Date: 12/06/2024

  Hi *******, 
  We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in a Pixel 7a in Faulty cosmetic condition. We mention on our website that our Faulty condition is for devices with functional or cosmetic issues but that can still be fully tested. 
  We mentioned in our email to you that unfortunately, due to the severe damage of your device, we could not completely test your item and could not offer you a value. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. However, we struggled to stay in contact with you after multiple attempts through email and text. After never receiving confirmation of your return address, we recycled your device as per our policies. I very sorry that we proceeded with recycling your item without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.
  Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. While we recycled your order and it cannot be returned to you, I would be happy to send you $31 in the interest of your satisfaction. This is the original faulty condition quote for this device which I am happy to extend in good faith. As mentioned, creating a happy customer experience is my top priority and we would much rather invest in your satisfaction than break even or turn a profit on a device sent to our office. 
  
  
  If you have any additional questions that I can assist you with or if you would like to proceed with the additional payment please let me know at your earliest convenience, I would be happy to help you!

  Customer Answer

  Date: 12/11/2024

  The customer service of ********************** provided me a payment.  As such the issue was resolved, but I believe if it had not been escalated via an online review and thought the BBB, the company would not have met their commitment.  The comment on the condition not matching was completely false.  There was little damage. The only is was that the display was not working.  There was no cosmetic damage.

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The customer service of ********************** provided me a payment.  As such the issue was resolved, but I believe if it had not been escalated via an online review and thought the BBB, the company would not have met their commitment.  The comment on the condition not matching was completely false.  There was little damage. The only is was that the display was not working.  There was no cosmetic damage.
  
  Sincerely,
  
  ******* *****