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Business Profile

Marketing Programs

Major Rocket LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a **************** license from this company and did not receive anything. I have looked online and have found out that this is nothing but a scam. Refund me my money which amounts to *****.

    Business Response

    Date: 10/29/2023

    Good Evening,

    A full refund has been processed, please see attached.  We also resent the code should the customer want to use it.

    All the best,

    Launching ********************** Team

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/13/23 I received a promotional email from "ID.me Shop" offering a lifetime license for **************** Home and Business 2021 for $34.99. I had previously purchased and was using Office ************** 2019 and made this purchase as an upgrade, but there appears to be no change in my software after installing this new version, and the About dialog stil shows Im using a 2019 license. The purchase confirmation included an email address for questions: *************************** I sent an email on 9/14 asking for an explanation of what, exactly, I purchased. I received a reply that addressed version numbers (Office 2021 has Office 2019 version numbers?), but not the upgrades to the software from 2019 to 2021. I sent more emails requesting clarification on 9/15, 9/29 and 10/5 but these have never been answered.Currently Im thinking Ive been cheated, charged almost $40 for software I already had.

    Business Response

    Date: 10/12/2023

    Good morning~

    This customer did reach out to us on 9/14 and we did respond timely and provided them the information that they requested.  However, we did not receive any further communication from this customer after that date.  We do have the full email thread attached as well.  We did reach out to this customer immediately after receiving this complaint and we also have refunded this customer for their purchase due to any disappointment that they have had.  Please let us know of anything else you may need for this issue.  We are happy to help!  Thank you~

    Customer Answer

    Date: 10/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 13,2023, Major Rocket LLC (aka Launching Deals) sold me ************************* Windows 2022 via ******************** for $34.99. This was supposedly 80% off of the regular price of $249.99. I received an email from *************************** It stated that in order to download the Adobe Reader (free to all) in order to complete the setup. Once downloaded, no further instructions/assistance was available. It seems that I was miss lead by this fraudulent purchase. Im requesting a refund from this company and waiting to see if theres a positive outcome. iD.me is a legit website, and in reviewing their partners, it seems that theres no indication of either LAUNCHING DEALS nor MAJOR ROCKET LLC are affiliated.

    Business Response

    Date: 09/13/2023

    We appreciate the chance to respond to the inquiry. Tired to call *********; sent him a text message to confirm a refund was processed.  Attached is confirmation that the refund has been sent.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers.  We consider this matter closed & are here to assist with anything further.

    -Major Rocket Support Team

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company claimed to be selling a lifetime license to **************** fo *****. They claimed to have sent the license code, but the attachment was not included. I contacted support and they said to wait a few hours. I contacted them again and they said to wait a few more hours. A quick search of the internet shows that I am not the only one that has had this issue. The advertisement was sent to me via email from the company ID.me. (The authentication service used by the *****

    Business Response

    Date: 09/13/2023

    We appreciate the chance to respond to the inquiry.  We spoke to *****, resent the digital product that was purchased, & he confirmed receipt.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers.

    -Major Rocket Support Team

    Customer Answer

    Date: 09/13/2023

    This has been resolved and the case can be closed.

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, 2023, Major Rocket LLC (through ************ ***** sold me a fraudulent **************** Lifetime License for $39.99 with Nift gift card #**************. This amount was supposedly 82% off of the regular price of $219.99. After the purchase was made via Venmo, my bank account got charged but I did not received anything regarding this purchase (confirmation email nor product key to download the software). I've tried emailing ************ where I got the coupond code from, they sent me an auto respond saying they will look into it and I never heard back from them. When I Seems like there are other people are experience same situation.

    Business Response

    Date: 09/13/2023

    We appreciate the chance to respond to the inquiry.  We tried to call ****** & sent her a text message to confirm the digital product that was purchased was resent.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers.  We consider this matter closed & are here to assist with anything further.

    -Major Rocket Support Team

     

    Customer Answer

    Date: 09/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I *****ED ********* 2021 AND I DID NOT GET IT . THE FIRST TIME I SENT IN THE ***** IT DIDN'T GO THROUGH. THEN I DID IT AGAIN. SO I ENDED UP GETTING CHARGED FOR 2 PRODUCTS THAT I DIDN'T GET. I HAVE SENT EMAILS THAT WERE SENT BACK AND FORTH THANK YOU *********************** ********** *****************

    Customer Answer

    Date: 08/01/2023

    thank you but could you please take this complaint off . I did get in touch with someone and I got my refund as soon as they heard i made a complaint.

    thank you so much  ***********************

    Business Response

    Date: 08/01/2023

    Customer has been refunded, kept in constant contact to ensure they were taken care of


  • Initial Complaint

    Date:05/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2023, Major Rocket LLC (aka Launching Deals) sold me a fraudulent **************** 2021 *************** Lifetime License via Groupon for $49.99. This amount was supposedly 80% off of the regular price of $249.99. I received product key QFNBV-C343X-RWWWK-7BR49-MHB2W. It was listed specifically for Macs but would not load on a Mac. Upon notifying the company, I was asked to "try" a second product key, which was 4CGWN-9TGV7-RCVRH-9QFK6-GMWCW. The second product key also produced an error message which stated documents could not be edited on a Mac. This appears to be a data harvesting operation under the guise of selling ********* licenses, which don't even work. At the time of my purchase, there were no reviews available. However, I can now see that others are having the same issue.

    Business Response

    Date: 05/18/2023

    Communicated this directly to the customer & we feel this matter is now resolved based on the customers requests:

    Hi *******,

    Thank you again for reaching out.  Groupon did confirm the refund has been processed & we worked with our data team to confirm your information has been removed from our database.

    If there is anything further we can do to assist please let us know.

Major Rocket LLC is NOT a BBB Accredited Business.

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