Complaints
This profile includes complaints for Atlantic & Pacific Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 57 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter was told I could co sign the apt for her and I did so on 5-23-23. The amount charged was $215, $90 application, $125 refunded.I received a call a few days later, indicating that I cannot cosign her. Called Mid June 2023, was informed the refund would take 45 days. Waited until Oct 13 to inform them that I had not received the refund. At this time, a different person answer the phone. And yet to receive a response. I stopped by the facility on Oct 24 and spoke with the assistant because the manager was sick. This is not good business practice and would like to have this resolved ASAP. I also feel the application fee should be refunded also. Please contact me ASAP on your findings.
Business Response
Date: 11/16/2023
******,
Thank you for communicating your concern. Our business practice commits to every resident and guests, for further assistance, please contact the community manager during normal business hours **************. We would like to assist you and resolve this matter. Thank you.
******************************* | PROPERTY MANAGER
ATLANTIC STATION
*****************************************************************************
************ | *********************************************************Customer Answer
Date: 11/22/2023
I have attached the number of calls I have contacted Atlantic Station apts since receiving your email.
Nov 17 - I left a message with ****, the assistant; the manager was showing the property and she would have her to call me back
Nov 20 - left a message
Today, Nov 22 - left a message
As of today, no one has reached out to me and this is really frustrating.
Can you help with this situation?
Customer Answer
Date: 11/29/2023
Complaint: 20788538
I am rejecting this response because:I have attached the number of calls I have contacted Atlantic Station apts since receiving your email.
Nov 17 - I left a message with ****, the assistant; the manager was showing the property and she would have her to call me back
Nov 20 - left a message
Today, Nov 22 - left a message
As of today, no one has reached out to me and this is really frustrating.
Can you help with this situation?
Sincerely,
***********************Business Response
Date: 12/27/2023
******,
Thank you for communicating your concern. Our business practice commits to every resident and guests, for further assistance, please contact the community manager during normal business hours **************. We would like to assist you and resolve this matter. Thank you.
******************************* | PROPERTY MANAGER
ATLANTIC STATION
*****************************************************************************
************ | *********************************************************Customer Answer
Date: 01/08/2024
December 28, 2023, I went to the apartment office and the manager was not there. Spoke to **** and she informed me the previous office staff had me to complete an application and charge me $215, according to ****, i should not have completed the application nor paid. She was going to forward this information to corporate and to the manager.
As of today, January 8, i have not receiving correspondences.
Thx
Customer Answer
Date: 01/08/2024
Complaint: 20788538December 28, 2023, I went to the apartment office and the manager was not there. Spoke to **** and she informed me the previous office staff had me to complete an application and charge me $215, according to ****, i should not have completed the application nor paid. She was going to forward this information to corporate and to the manager.
As of today, January 8, i have not receiving correspondences.
Thx
Sincerely,
***********************Business Response
Date: 01/17/2024
Hi ******,
Thank you for response. Looking over your account, it appears that the co-signer application was approved, and screening was completed, this was the cost of the application in the amount of $90 for a cosigner or applicant. This amount is non-refundable. Can you please inform me if the amount of $125 was received? Please feel free to call me ************.
Thank you,
****************************;| PROPERTY MANAGER
ATLANTIC STATION
*****************************************************************************
************ | *********************************************************Customer Answer
Date: 01/17/2024
At this time, the $125 has not been refunded.Customer Answer
Date: 01/18/2024
Complaint: 20788538
At this time, the $125 has not been refunded.
Sincerely,
***********************Business Response
Date: 01/31/2024
Hello ******,
Thank you for your response and communication. As discussed yesterday, we will see you by 1:30 pm on January 31, ****. We are happy we could take care of this situation and resolve this matter. Please bring with you a government issued I.D, thank you. See you soon!
******************************* | PROPERTY MANAGER
ATLANTIC STATION
*****************************************************************************
************ | *********************************************************Customer Answer
Date: 02/01/2024
As of 1-31-24, I received a refund check from Atlantic Apartments, therefore, you may close this case. Thank you so much for your help.Initial Complaint
Date:09/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My apartment building has had roaches for two months now. Despite having a pest company spray and despite our many emails and complaints, nothing has been done to rectify the situation. We are not the only ones having ***** problems and *********** has done nothing. We have filed complaints with them and contacted management but never heard back. We are spraying and putting out traps but we can't get rid of them. The whole building is infested, we have plenty of pictures, but *********** won't listen to us. Or they'll just send the guys to spray again at the baseboards which does absolutely nothing. They are in and out in two minutes. It's not effective pest control. I have found a ***** nest inside the refrigerator and I'm pretty sure there's one in the dishwasher now. I don't know what else to do. This place has become unlivableBusiness Response
Date: 09/21/2023
We greatly value our residents' well-being and satisfaction,and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at The Atlantic Buckhead Apartments. We are truly sorry you are experiencing a pest issue and understand how upsetting that can be.
We have treated your home several times and have seen improvement from your initial visit. As mentioned during your visits, it is very important to sweep and mop behind the refrigerator at least once per week until the issue is resolved. It is also important that dishes and food are not left out, especially while you are experiencing a pest issue. After speaking with the pest control vendor, he did not see any indication that the issue was coming from your refrigerator. However, we have escalated this to the owner, and he will come out personally to inspect and treat the unit to ensure this is resolved as quickly as possible. Thank you for your patience as we work as quickly as possible to resolve this issue.
*************************** | PROPERTY MANAGER
THE ATLANTIC BUCKHEAD
*************************************************************
************ | ************************************Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rented at the Atlantic *******. Ive called and emailed. Management refused to let me turn in the keys because its too soon however my lease states that I may vacate earlier I just have to pay rent which I am willing to do. Management is rude and fraudulent. Not abiding by the lease and refusing to take keys. Now Im heading back to ***** and will not be back to GA.Business Response
Date: 09/05/2023
Dear Tera,
We understand and apologize for any confusion or miscommunication provided in reference to your lease termination. Your first initial communication was with a previous employee and the process for early termination was not provided nor explained correctly, in the event a resident wishes to terminate their lease early. Anyone who wishes to terminate their lease early could do so, by following the process of Early Termination Option. Paragraph 7- (1) Pay all monies currently due. 2-give written notice in the amount specified in Par.7 & of intent to vacate prior to the first day of the month and to take effect as of the last day of a calendar month.
At your earliest convenience, seeing you're out of town, please mail back, house keys,mailbox keys, and any gate cards provided to you at the time of move-in.
******************* | Property Manager
The Atlantic ******* | **********************************************************
t: ************** | Website | EmailInitial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March/April, we had issues with our air conditioner that were not addressed/fixed properly by our property management team at the time because they did not care. The problem continued to progress in May/June and caused our electricity bill to absolutely skyrocket due to the broken air conditioner as there was some kind of chip/motherboard that was completely burnt out at that point. So it told our electric company that we were using 200+ kWh a day. We even had them come out and test the meter and it was working right. We were charged $2200 for 2 months of electricity when it should have been about $400 total for both months. Once the air conditioner was finally fixed properly (which we had to fight repeatedly with management to fix because they didnt believe us that it was still broken), our usage went down to normal. We have an abundance of proof of this. Our apartment manager said they would reimburse us with a rent credit, but we had to fight and fight for weeks just for them to give them a $500 credit temporarily while they waited for our next electricity bill to prorate it because they assumed our July bill would be hotter than the April bill that we got before the problem got worse. The April bill was $208.29 and the July bill was $164.59, so they were wrong. I gave them the new bill when we got it and provided prorated calculations, but they have not responded to or even acknowledged receipt of the email. I also sent a follow up and nothing. By my calculations, they owe us $1808.14 in credit and we have only received $500. They still owe us over $1300. And refuse to acknowledge us. I will file in court if necessary but would like not to. I am also afraid of retaliation for seeking something that I was promised and desperately need. They also have not fixed an issue with our flooring that we have contacted them multiple times about, which Im sure is in retaliation for this issue. They said they would schedule a contractor for it, and they have not.Business Response
Date: 09/01/2023
Hello *****,
We take your concerns very seriously which is why after you sent us all of the information needed, we went ahead and entered a concession in the amount of $1808 for the overage in electric bill. Thank you so much for your patience and providing us with the documents that we needed in order to issue the credit.*******************************
Property Manager
Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Extremely disappointed in my experience with this apartment complex. Applied for an apartment for my son and was approved for move-in on the 20th for $1880/month. Paid $450 for application fee and a deposit to hold the apartment several weeks ago. Was notified on Thursday that the apartment I had put a deposit on was no longer available for rent as the owners spouse had passed away. Although the website showed several of the same model of apartment we were going to rent as available, I was told I would have to pay more than what was initially quoted or take a smaller apartment for the same amount. I have been asking to speak to management for several days and multiple calls later still waiting for a response back from ******* or anyone from the team. Highly unprofessional, no return calls, and truly does feel like a bait and switch. I had to come in person to try to get my money back and I am still being told that I an unable to speak with anyone in management At this point, just want my application and deposit back.Business Response
Date: 08/14/2023
Greetings ****,
Pursuant to company policy, the applicant was notified that the apartment was not available in their desired time frame and was given an opportunity to select a different apartment. The applicant was not interested in the available options and all monies paid were refunded to the applicant.
Sincerely,
Atlantic Pacific Management
*****************************;| REGIONAL MANAGER*********************************** | Disclaimer
Initial Complaint
Date:07/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had rented an apartment #**** at **************** Apartments located at *******************************************************************, for 6 months between (May 2022-November2022).At the time of leaving the apartment I was charged for various penalties that involved charges for things that never existed in my apartment like wash dryer and floor damages. The landlord also put my name in collections without letting me know about any due balances, which was incurred due to their mistake in transferring billing info from previous property owner. On asking for proof of damages and missing wash and dryer, I was provided with some random apartment pictures which didnt belong to me. I have attached all the pictures to clearly show that the pictures that i was provided with were not from my apartment. They wrongfully made me pay the money and the front staff was not ready to accept their mistake. I had to pay the money to make sure my credit was not hurt and I was moving to different state on the same day. I want the apartment company to refund my money that they have charged me for wrongfully.I have attached the floor plan of my apartment that clearly shows that there was no space for washer and dryer, it never existed, but still i was forced to pay the penalty for that. My apartment had gray color flooring which can be clearly seen in attached pictures but the pictures that tha front desk agent provided me as proof for damages has brown flooring and cabinets. This is a clear harassment case that the company is doing with their tenants. I want my $2300 refunded which was charged falsely by the company. I am trying to solve this issue with mutual understanding.I have more proof and emails if needed for further investigation.Business Response
Date: 08/15/2023
We are actively working on this and should have an update within the next **** business days for the consumer on an adjustment to their account.
Sincerely,
*************************;| REGIONAL MANAGER
************ | ******************************* | DisclaimerInitial Complaint
Date:07/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately 10 days ago (July 9th) a large rat came out from behind my refrigerator. After pulling out the fridge I noticed a hole in the wall, which we assumed was where the rat came from. I requested to be moved as this situation was handled because if there is one in the wall, it is more than likely infested and rats carry diseases. I live with pets as well so this was extremely stressful. Instead of providing options, the property manager said I would need to give at least need 2 months notice and that pest control would be over soon to handle it. After we set up traps the maintenance team and property manager came in to check the traps and said it was all good. within the next few days ( approx. Thursday July 13th) pest control came in again to check for any activity and, again, gave me the all clear that there would not be any more issues. On Tuesday night (July 18th) the rat came out again from behind the fridge and jumped on one of the traps. When we pulled the fridge out we noticed the hole was still covered, leading us to believe it had to have gotten in from somewhere else or had a different hiding place. I requested to move again and for any update regarding a move and never heard anything back from the property manager or team to get this resolved. *** now contacted the department of health and further resources to help me better my living situation and make it sanitary and livable.Business Response
Date: 07/26/2023
Dear ********,
We have been following up on your request; management contacted the vendor and considered the matter resolved as a pest control issue. We inspected the entire building and all units around to ensure everything was sealed and there was no other issue. The pest control vendor will keep visiting your apartment every week for the next few months to ensure everything is okay.
Please let us know if you have any other questions or concerns.
Thanks,
*******************************| Property Manager
*********** | **************************************************************************
t: ************** | f: ************** | Website | EmailInitial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 1st, I had put in an application with The Franciscan apartment complex. On July 6th, I called the office because I still had not received any response about my application. I paid $215.$65 for a non-refundable application fee, as well as $150 for an Administration Fee that I was told would be refunded to me if I got denied for ANY reason. The woman I spoke to informed me I had been denied, any and every bit of information I have needed from this apartment complex, I have had to reach out to them to getif they answer the phone. The last time I spoke to someone at The Franciscan, on 7/11, I was trying to see if there was any information at all about there whereabouts of my refund and was told that they reserve the right to keep that $150. When I asked if I had done something to make them do that, I was told I could talk to corporate office if I wanted. When I asked for the phone number, I was given a ***** number for ********.. The 3rd party company they use to run credit reports.not their corporate office. I am reaching out for assistance in getting my $150 refunded as I have literally received nothing from them other than a no.Business Response
Date: 07/21/2023
********************* applied at our community and paid an administration fee of $150 and an application fee of $65. The application fee is never refundable, and we do reserve the right to withhold our administration fees, but as a company we do return them if they get denied for something that they might have been unaware about. We do not have access to view anyone credit information so all we see on our end is that he was denied doing civil courts not meeting our criteria. This is why we direct them to the rent growth customer service number so that they can get more information. They also get a denial letter emailed to them the minute their application is denied with all this information. I did investigate this, and all our calls are recorded but I did not seem to be able to find the call with ****** asking about his refund. These kinds of requests typically go to the manager, and we would rarely direct anyone to our corporate office as this can be resolved in-house. I did go ahead and process a refund to ****** for his $150 and the address I have one file is **************************** *********, ** ***** and this is where his application should arrive no later than 30 days.Attached is the updated version of his account statement for your records.
We apologize for the inconvenience and hope that this resolves any concerns or issues ************ might have had. If there is anything else, I can assist with we are more than happy to help, and I can be reached at **************************************
***************************, CAM | PROPERTY MANAGER
FRANCISCAN AT *********
***************************************************************
************ | **************************************Initial Complaint
Date:07/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lived in *************** Complex (BCC) Unit ***** for two years. I was an outstanding tenant with all my payments. I paid a security deposit of $1532.00 that was going to be refunded after a move out inspection. $195.00 has been deducted for "apartment cleaning." I have video evidence of how clean I left the apt. $341.00 was deducted for "painting color change needed. I have a letter from BCC with the ** paint code and receipt of the exact code paint. A total of $536.00 was deducted with the "Move Out Statement" dated 05.26.23, attached and a some days later a check for $866.00 dated 05.31.2023 attached. According to the Florida Statutes I am hereby 15 days to object. After several phone calls, emails and visit to the office with no answer I received "disposition dispute response" attached with different terms not established in the lease that I signed (page 8 of 9 regarding cleaning and paint) attached. This contract stand a final meeting with a representative for the move out inspection which never happened. I consider the last letter a joke for the lot of discordances in it: requiring professional cleaning and full paint of unit (not in the lease). Appliances left dirty, I have a video of every single appliance cleaned inside and out side. They also claim some items left in the apt. which is not true and they don't show proof. This last letter requires for me to pay a balance that does not exist, to be paid by 1/20/2020???? I am owed money. I need help to get this money back. All the letters attached. The page did not allow me to attach the videos.Business Response
Date: 07/25/2023
Dear Verified Resident,
We greatly appreciate your feedback and your expressing your concern. Please see attached documentation concerning your deposit. We sincerely apologize for any inconvenience and we would gladly discuss with you and clarify any misunderstanding.Please contact ** at ************ or ****************************.
************************* | PROPERTY MANAGER
*******************
************************************************************************
************ | **************************************Customer Answer
Date: 07/31/2023
I finally got in contact with ******************* office today July 31st.. At the beginning *************************** told me she haven't sent any letter to me. Then when I told her about BBB she said she sent BBB all their documents which I didn't received and she said that maybe BBB didnt attached them in their email. She has not been the best Property Manager at all. Her attitude is always rude. Last time after several calls to the office I just stopped by in order to talk to her and she stood in front of the office didn't allowing me to enter saying she was very busy and that I have to make an appointment. I told her ok let's make the appointment and she told me she will call me back. After 2 weeks waiting for that app, I called again and she said she was going to answer me in written and to wait for her email in about 2 more weeks. Today, July 31st after setting up an app for tomorrow at 11 am, I am not very positive of this meeting due to her attitude. I will keep you posted of the aftermath. If, there is any advice I can get before tomorrow's meeting, I really appreciated. Thanks!
Customer Answer
Date: 08/01/2023
Complaint: 20263344
I am rejecting the response given from the Property Manager after today's meeting.Property Manager showed 2 pictures of the stove. It was disgusting. Nothing to do with the stove shown in my video. Also no other picture was shown and in the original letter from the office it was stated that the stove and fridge were still dirty. I took 2 days off my workdays (wich means a lot to me cause I live paycheck by paycheck) just to clean and paint the apartment. I am very well known for being an extremely clean and organize lady who cleans her place almost in a daily basis. So, there is no way the stove shown in the picture matched with the one in my video which actually was recorded right before I returned the key in the office.
I showed a letter I got from *************** where shows the color code I was supposed to buy and this is what I used. The property Manager pointed that a difference in the color of the painting on the walls can be seen in the picture shown in the meeting. My sister is an interior designer (She was at the meeting with me) and she said that when you use the same color code, no matter if you just paint part of the wall or the whole thing, you won't see the difference. In this case is obvious they mistaken the color code and I have to pay for it. It was their mistake not mine.
The day I returned the key to the office Assistant ***** (a ***** man who, opposite to the Property Manager is a very gentle and always willing to help person and who I am thankful because he was always very nice while I live there) I asked him what was my next step regarding the move out walking and he said "we will take care of it". When I mentioned to the Property Manager that no move out walking was scheduled for me to be there, she said that was optional, meaning they did it without me.
Once again, the rudeness of this person called Property Manager is not acceptable. She didnt accept our allegations and literally told us she has nothing else to discuss with us.
This is not the first time they try to keep the security deposit for no reason. My sister used to live there and after rent the carpet machine and clean the carpet, they wanted to deduct the carpet cleaning from them. They have to bring this up to the office as well and they got their money back.
39 different complainings with the BBB this property has without mentioning the reviews. Our complain is number 40 that can tell you the kind of people we are dealing with.
At this point nothing else will be discussed with the office anymore. If there is something else you, the BBB, can do for our case that will be really appreciated. If there is nothing you can do, we will send this to our legal department.
Thanks for your help!
Sincerely,
*****************************Customer Answer
Date: 08/02/2023
This letter shows that I requested to set up a date for the final walk through. This letter was sent to the office on March 20th (2 month before my move out date). Because I never receive and answer back I took the letter in person to the office. I even in handwriting fix the move out date (while in the office) because my mistake I wrote May 25th and it should read May 24th and they told me there was no problem and the letter was accepted. The Property Manager should have the original email sent on March 20th and the same hard copy letter I submitted to the office days later. So, if scheduling a date for the walk through was optional as the Property Manager said, I requested it and they failed in schedule a date and notify me. Not acceptable.Business Response
Date: 08/16/2023
Please see the attached. Move out cleaning requirements are on page 8 in section 49 of the lease, security deposit charges clause is page 9 section 51. In addition I met with this resident at my office on 8/1/23. Showed her all of the attached documentation as well as the photos of the stove that was not clean, as per lease, apartment needed to be professionally cleaned,walls that were not fully painted as required by the lease agreement, which is what was charged. The apartment needed to be returned in rent ready condition per the lease agreement, it was not returned in that condition.
************************* | PROPERTY MANAGER
*******************
************************************************************************
************ | **************************************Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** has filed a false collections account on my credit report in March and April of this year causing my credit score to plummet 66 points. They have alleged that they had to paint the entire apartment for a sum over $700 and kept my deposit. My apartment wasnt damaged neither was there any areas that needed to be repainted. I was the only person in a 3 bedroom 2 bathroom apartment. There were no damages to the apartment and they never contacted regarding any charges. I was checking my credit report and saw the collection account and immediately reached out to them and was told that they had no records of anything before March 2023. I called the collections company Mutual Management and disputed the charges with them and was told to contact Kensington Manor. I have called them numerous times and have spoken with *************** who said that she would look into it and havent heard anything. I was still receiving emails from them regarding residential issues and concerns until I spoke with ***************. I paid my rent on time and never left a balance. I dont understand why they would falsify records. I obtained a copy of the alleged charges only through Mutual Management. ********** contacted me about renewing my lease, but never for any charges. They have and had my contact information because I continued to receive emails from them until May which was after I contacted them about the false charges. Its funny that I was told to email them and shortly thereafter I was blocked from receiving or sending emails to them. I just want these false charges removed and a letter to the credit bureau to *****************.Business Response
Date: 07/19/2023
To *****************************,
Thank you for bringing this to our attention. Pursuant to ********* law, the Final Account Statement (***) was sent to the address of record. We have no record of a dispute to the *** having been filed within the required timeframe.At this time, we consider the matter closed.
************************************************* Manager
Atlantic|Pacific Management
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