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Business Profile

Fitness Center

Orangetheory Fitness

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Orangetheory Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orangetheory Fitness has 59 locations, listed below.

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    Customer Review Ratings

    1.58/5 stars

    Average of 36 Customer Reviews

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    Review Details

    • Review fromTeresa L

      Date: 11/09/2023

      5 stars
      I am 3 months into Orange theory in *********, ** and I love it!!They have Amazing staff and always make you feel welcome.They have motivated me and I finally feel proud of myself and Accomplished!!!
    • Review fromLulu E

      Date: 11/09/2023

      1 star
      HOrrible customer service. They will cancel classes /switch coaches last minute but will not allow members to do the same. If they change a coach that you specifically signed up with and hten change them- you should be allowed to cancel the class without being charged. To do anything different is a double standard. A middle finger and blatant disregard for your client's time. Also impossible to get out of your contract. if you want to try, i urge you in the strongest terms to buy a class pack rather than a membership you will never be able to rid yourself of. Feels like a scam/dishonest business and highly dissatisfied.
    • Review fromAndrew M

      Date: 11/08/2023

      5 stars
      I recently signed up for Orange theory and its been great! The wlrkouts really push you and i love the heart rate tracking. Im very competative apparently because seeing my name on the screen and it not being in the orange zone really pushes me...they also have a bunch of events going on all the time which are fun little competitions that are fun to do. I won a shirt! And its enough to make me want to keep going and trying as hard as i can. On top of that the staff is super nice and professional. Ive made a bunch of friends and that helps me to keep coming back. Overall ive had a lot more fun here than i have at other gyms.
    • Review fromKacey H

      Date: 10/05/2023

      1 star
      Management does not properly communicate cancellation details. Very corporate. To cancel, you have to email someone, wait for a response (of then asking if you really mean it, and then you replay back), and then you still are charged for the NEXT month after you cancel. The cost for a membership is not cheap... you're out $200 to cancel a gym membership!
    • Review fromT A S

      Date: 10/04/2023

      1 star
      Beware of Orange in ***********, ****.******* (a manager?) ignores any and all calls and texts concerning money they have stolen from your credit card.I signed a contract to keep a membership going at a lesser rate but was charged the full price for 1 1/2 years.O T falsely attempted to refund a lesser amount.I called them out on it. Again, no response to their crimes.These people are crooks. Think of a slippery used car salesman times 10.Was forced to leave one star.
    • Review fromNiketa P

      Date: 08/01/2023

      1 star
      Management team is very greedy and they are not guide you properly when you ask for cancellation.Very very poor customer service.Dont *************************** to waste your money
    • Review fromDestiny C

      Date: 07/23/2023

      1 star
      @OTF ******* on Tiktok has left an inappropriate response to a member being locked in a location after the clear lack of responsibility of employees. Instead of promoting members to use emergency exits when they are locked in locations, how about you all just actually complete employee training and follow through on tasks with the proper due diligence.
    • Review fromEmily M

      Date: 07/05/2023

      1 star
      Really s***** policies especially policies to cancel or to freeze your account, especially when you have had surgery and can't physically work out . Very unethical company and will take advantage of people in their money immediately.
    • Review fromTara L

      Date: 07/05/2023

      1 star
      BEWARE/SCAMMERS: I purchased a membership with OTF back in 2020. When covid hit I was unable to continue my membership for pre-existing health conditions. Initially I put my membership on hold hoping things would get better but then eventually cancelled WITH A DOCTORS NOTE. Not realizing that my card has since been charged continuously EVERY month since I called to ask why. They were unwilling to refund even a portion of the charges ($4,470) telling me that I never cancelled and they only have a freeze form. If you have a customer that is paying $149 every month at your Gym and NEVER comes to the gym wouldn't it be fair to check in with them from time to time. Instead they just stay quite and keep charging your card hoping you won't notice. SHAME on me of course for not paying attention to these charges and just auto paying my card every month however it's really dodgy if you ask me. ****** LEARNED here.If you choose to join this gym keep track of your paperwork with them and beware of their unethical practices.
    • Review fromShann W

      Date: 06/15/2023

      1 star
      0 star. Think twice before signing any type of contract. This is a money-grabbing organization. If you are one day over the 30-day cancellation notice they charge you for an extra month. If you want to do their class I suggest asking to just pay as you go. They basically hold you hostage for an additional month, if you try to get out.

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