Reviews

Review Details

• Review fromAngela A

  Date: 08/24/2024

  1 star

  Angela A

  Date: 08/24/2024

  Product arrived weeks late even though I paid for expedited shipping. Product is cheaply made, handle broke during its first use. Customer service is as useless as the crummy product. Do not buy from here. Company uses the American flag and firefighters to *** people ***. Got me for $68. DO NOT BUY FROM THIS COMPANY!!!

  Rescue LLC

  Date: 08/26/2024

  Hi ******, 
  
  
  
  I'm truly sorry to hear about your disappointing experience, and I completely understand your frustration. It's unacceptable that your order arrived late despite paying for expedited shipping, and that the product didn't meet your expectations.
  
  
  
  To address this, we've refunded the shipping fee to your account as a small gesture for the inconvenience. Additionally, we'd like to offer you a replacement for the damaged item. Please let us know if you'd like to proceed with this, and we'll make sure it's handled promptly.
  
  
  
  We apologize for any inconvenience this may have caused.
  

• Review fromSusan D

  Date: 08/05/2024

  1 star

  Susan D

  Date: 08/05/2024

  My son ordered their products for my birthday in the very early part of June. It took several weeks for his order to arrive. When I opened the box a week after my birthday we found out that it was missing the dunk tank. My son tried to contact the company with no response at all. So, I asked my son to forward me the invoice so I could try and get some help. Needless to say just like my son, I sent emails with no response from the company at all. So, i found a phone number and an automated message says,"thank you for calling Grill Rescue we are unable to take your call at this time our phone support is very limited but our customer service is not. We answer every email in a timely matter. We highly recommend that you send us an email and they give your their email address. They lie because they do not reply to your email at all but they have no problem taking your money. What also makes me upset is that people work very hard for their money and my son thought he was doing to two things by purchasing their products. One is that he was getting something for his mom that she would love using and the second is helping fire fighters too. I have never seen such terrible customer service from a company. At this point I would just like for my son to get his money back. His order number is GR554579.

  Rescue LLC

  Date: 08/06/2024

  Hi *****, 
  
  I'm really sorry to hear about your frustrating experience. It sounds incredibly disappointing to not receive the dunk tank your son ordered for your birthday, especially after such a thoughtful gesture.
  
  It's understandable that you've tried multiple avenues to reach out for assistance without success. Rest assured, we'll do our best to help resolve this for you. I've noted down your order number GR554579 and will escalate this issue.
  
  I've checked and the missing dunk tank is currently being processed, and we'll ensure that you're notified as soon as it's shipped.
  
  Thank you for bringing this to our attention, and we sincerely apologize again for the inconvenience this has caused. We'll work diligently to resolve the situation promptly for you and your son.

• Review fromDoris G

  Date: 07/30/2024

  3 stars

  Doris G

  Date: 07/30/2024

  I received 1/2 of my order. I call them and never received the rest of my order

  Rescue LLC

  Date: 07/31/2024

  Hi *****, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
  
  I understand that you received an incomplete order. That sounds frustrating. I would also be upset if I ordered a product and was excited to use it only to find out it was incomplete.
  
  I've checked and your missing dunk tank is currently being processed. We will send you another email once your tracking information is ready.
  
  Thank you for your patience and understanding. 

• Review fromLauren P

  Date: 07/29/2024

  1 star

  Lauren P

  Date: 07/29/2024

  I've had nothing but a headache from this company. They do not function like a professional and trustworthy company. I've been dealing with them for 6 weeks to get my complete order. When I ask about getting a refund on JUST the shipping I paid to receive the items before Father's **** they blatantly ignore the question and send cookie-cutter responses thanking me for my "patience and understanding at this time". They are NEVER reachable by phone, emails bounce back because their "mailbox is full" and I can only reach them via their website comment submission form. I feel like they are selling items on their website that they clearly do not have in stock. I wish I never ordered this overpriced grill toy as a Father's *** gift. I've been as patient as possible up until this point because I see that they are a relatively small company and I normally want the "little guy" to succeed. I also liked how the item seemed to support firefighters. But, they promised a resolution of sending me a tracking number for the missing item from the incomplete order they did FINALLY send me and I again have needed to follow up on their shortcomings after 10 days of not receiving said tracking number or update. I feel like I am being tricked and robbed and that it's a scam where they hope I will eventually forget about following up on my order. I haven't even tried asking them for a full refund of the $92 I spent because I can't even imagine the headache of that process with them, but I don't even want this item anymore since buying replacement heads for the grill brush in the future is something I'm not interested in doing at all. The best-case scenario is we end up with this poor choice of purchase until it breaks. This company has no business being in business. Order#GR540480

  Rescue LLC

  Date: 07/30/2024

  Hi ******, 
  
  I'm truly sorry to hear about the frustrating experience you've had. Your concerns are completely valid, and we apologize for the inconvenience and lack of communication.
  
  I understand that you have been dealing with this issue for six weeks, and it's unacceptable that you haven't received your complete order or a proper response regarding your shipping refund. As a gesture of goodwill, we will refund your shipping fee and ensure that your missing item is shipped once your tracking information is ready.
  
  We strive to support our customers and value your patience. I assure you that we will address this situation and make necessary improvements. Thank you for bringing this to our attention. If there's anything else we can do to assist you, please let us know.

• Review fromAlison S

  Date: 07/28/2024

  1 star

  Alison S

  Date: 07/28/2024

  When I received my order, the dunk tank was missing. I have tried to call, but the number seems to be non working. I have emailed multiple times and gotten no response. This is disappointing and frustrating to get no response at all.

  Rescue LLC

  Date: 07/30/2024

  Hi ******, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
  
  I understand that you received an incomplete order. That sounds frustrating. I would also be upset if I ordered a product and was excited to use it only to find out it was incomplete.
  
  I've taken care of this. We will send you your missing dunk tank and send you another email once your tracking information is ready.
  
  We apologize for any inconvenience this may have caused.

• Review fromJAMES M

  Date: 07/27/2024

  1 star

  JAMES M

  Date: 07/27/2024

  This could possibly be the WORST customer service experience ever. They do not accept phone calls. They do not respond to emails unless you are placing an order. TERRIBLE ! ! !

  Rescue LLC

  Date: 07/30/2024

  Hi *****, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
  
  We have responded to your email inquiry on 07/27. Please check your inbox, and if you didn't receive it, let us know so we can assist you further.
  
  Thank you for your patience.
  
  

• Review fromKeith B

  Date: 07/24/2024

  1 star

  Keith B

  Date: 07/24/2024

  Received my Order in full. Used for the first time and immediately damaged brush. Junk.I have been emailing/calling the company for 17 days now. They will not get back to me to get my money back. Worst company I have ever dealt with. I have many friends who are fire fighters in my hometown so I thought I would try this product to support fire fighters. I got scammed hard.Product is pure garbage and now I cannot get the WAY TOO MUCH money spent on this thing back.

  Rescue LLC

  Date: 07/25/2024

  Hi, 
  
  I'm truly sorry to hear about your experience with our product and the difficulties you've faced in reaching us. I understand how frustrating this must be, especially after trying to support a good cause.
  
  To help us address this issue promptly, could you please provide your order number and a few details about the damage to the brush? This information will allow us to assist you more effectively.
  
  Thank you for your patience, and I apologize for any inconvenience this has caused.

• Review fromBryce M

  Date: 07/19/2024

  1 star

  Bryce M

  Date: 07/19/2024

  6/18/25 purchase date and never received order confirmation or tracking until I emailed and asked for one.Delivered 7/9/24 broken so I emailed pictures with proof and got a response saying I was also missing items and I confirmed that and then stopped getting a response.Emailed for the last **************************************************************************** junk mail there are emails saying my email arent evening being delivered to the email account they have listed because inbox is full.I just want a replacement sent or instructions to send it back and get my money refunded.

  Rescue LLC

  Date: 07/22/2024

  Hi *****, 
  
  I am deeply sorry for the inconvenience and frustration you've experienced. I've taken care of this for you. We will ship you a new handle, a cleaning head with a scraper, and your missing dunk tank. You will receive another email with your tracking information once its ready.
  
  Thank you for your patience, and I apologize again for the trouble youve encountered. If theres anything else we can do to assist you, please let us know.
  
  

• Review fromJeremy P

  Date: 07/19/2024

  1 star

  Jeremy P

  Date: 07/19/2024

  I ordered a brush hanger and a dunk tank on 6/12/24 and it took over 2 weeks for me to receive. I then discovered that I only received the small brush hanger even though they said the dunk tank was in the incredibly small parcel I received. I sent them an email, because nobody answers their phones, and received a response the next day asking for a picture, which I sent immediately. Two weeks later and no response or a dunk tank. I see online that so many other people are in the same position I am in. I disputed the charge with my credit card company. Buyer beware.

  Rescue LLC

  Date: 07/22/2024

  Hi ******, 
  
  I am truly sorry for the inconvenience and frustration you've experienced. I understand how disappointing it is to receive an incomplete order and then not get a timely response. But no worries, I've taken care of this. We will send you your missing dunk tank and send you another email once your tracking information is ready.
  
  Thank you for your patience and understanding. If theres anything else we can do to assist you, please let us know.

• Review fromPaden G

  Date: 07/18/2024

  1 star

  Paden G

  Date: 07/18/2024

  **************** is terrible. The first update (that I found out later was the same to everyone who emailed in weeks after the product should have shipped) was more engaging and apologetic. The 2nd response I received (after the deadline from the previous email) didn't even bother to address the wait times (nearly 3 weeks now). Website lists a phone number that says it will connect in seconds, but the system won't accept calls. Extremely shady business practices. I've emailed them to cancel, but will charge back with my bank if they push back.***Update*** Ive charged back with my bank. I will be filing a complaint with the BBB. Just recently got shipping information even after *** asked to cancel, informed them I will be charging back if they dont. This is a rinse and repeat scam. I noticed the same trends on the BBBs website from Fathers Day 2023. They keep apologizing and recognizing they were lacking in communication but cant seem to figure it out year over year. Everyone should go file a complaint with the BBB. Companies like this should not be allowed to operate.

  Rescue LLC

  Date: 07/20/2024

  Hi *****, 
  
  I am truly sorry for the frustration and disappointment you've experienced. Your concerns about our customer service and communication are completely valid, and I apologize for the delays and the lack of responsiveness you've encountered.
  
  We understand how important timely updates are, especially when waiting for a product, and its clear that we have fallen short in providing the service you deserve. The issues with our phone system and the delays in email responses are unacceptable, and we are actively working to resolve these problems.
  
  I regret that we did not address your request to cancel the order promptly, and I understand your decision to charge back with your bank. Your experience does not reflect the standards we strive for, and I apologize for the inconvenience and stress this has caused.
  
  Thank you for bringing these issues to our attention. Your feedback is crucial in helping us improve our services. If there is anything else we can do to assist you or if you have any further concerns, please let us know.