Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move through Swift in September 2024. I paid for full packing and arranged for 56 boxes, queen size bed set, 3 -storage racks, and bedroom furniture. We had to schedule a not sooner than date. As we were in the process of moving, we were not going to be in the area to receive the goods for some time and were only going to be there for a week. I asked if the items would be delivered on the first available and was told they could not guarantee a specific date, but the items would be within a few days of the first available. The pick-up date was set and would occur on one of two adjacent dates and I would get a call a day before. Having not received a call, I spent the better part of the first day they were due. Late in the afternoon I finally received a call stating the movers would be there the next day between 12 and 3. The movers called at 6:30 P.M. and stated they would be there by 7:30. At 8:30 I received a call stating the next day by 2P.M. The movers called at 2P.M. and finally arrived, in a UHAUL truck at 2:30 with no boxes to pack. After arguing, I gave up and stated to pack the furniture and the boxes. I was not going to pay any more and I had already made arrangements to get the heavy stuff moved. When they left they stated I would get an invoice/inventory. I contacted Swift and asked for my packing refund. From this time, Swift's only reply to the plethora of mishandling, damage, delays, and the movers forging of my signature on paperwork was we are a broker and all of your issues have to be handled by the movers. The movers damaged 60% of my furniture, arrived over 30 days after the first available date, and appeared to leave my items out in the weather. Swift was contracted to find competent movers for me and assist in resolution of issues. They did none of this. The movers sent me a claim form, which I processed. The claim's people cancelled the claim because the movers would not respond. I am in the process of preparing court papers.

  Business Response

  Date: 01/16/2025

  We do apologize about your experience with our company. We have spoken to you numerous times and attempted to resolve this issue prior per notes in our system. We can let the carrier company know about your claims being denied and see what how they can help you. 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22798204
  
  I am rejecting this response because:
  I did not contract with the moving company. I do not have any official documentation from the moving company and am unsure exactly who they are. I contracted with Swift to achieve a successful move for my goods. The move was to include on time pick up and delivery, full packing, Disassembly and Reassembly of bed, and support in handling any issues. They failed on every count. I received assistance on the move of "we are not responsible for anything, contact moving company", evidenced  by the reply to this complaint, a phone shot of a bill of laden document with my signature forged, my goods over 30 days late, 60% of the furniture damaged, and unassembled bed, and a final phone shot of the delivery document with my son's signature. The claims document was canceled because the claims folks could not get a reply from the movers. When trying to write a bbb complaint against the movers, I had nothing to go on. When I looked up the laden number it was noted that they lost their insurance. Once again points to failing to fulfill the contract.  I could have dragged my furniture on the ground and left it out in the rain for free. I did not need assistance and $2700 for that. But in the lawsuit I can rightfully state I did everything I could to resolve without going to court.
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 01/18/2025

  Now that we were able to see the furniture we realized why they couldn't assemble the bed. They didn't deliver the rails or screws!! The chaise lounge was missing the 3 pillows must be the same spot. Further examination  shows damage on 100% of the furniture pieces. Looks like a single person tried to move it and just drug the furniture.

  Business Response

  Date: 01/24/2025

  We do apologize about any damages that have occurred, we can provide the claims information for you to file a claim with insurance. 

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22798204
  
  I am rejecting this response because:
  I filed the complaint forms. ****, from the complaint form company tried to contact the movers and never received a reply. He gave up and closed the complaint. In preparation for our suit, we filed a complaint with the ************************ against the moving company. The moving company's response, the same people that were providing the status and the number you gave me, told the ** Attorney General that they had schedule conflicts and had nothing to do with the move. It was passed to someone else. Once again, your company was responsible, the only contract that exists, to move my items efficiently. I have forwarded your company all pictures, files, responses, received from all parties involved, except for this last bit of information. I request an immediate refund of all monies paid for the move, as you failed to honor the contract. I request monies for the damage caused by irresponsible movers that you chose.

   

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a moving service under fraudulent terms. I was promised flexibility and the ability to cancel any time before the truck was dispatched.A few weeks later I was informed via telephone that none of that was true, and in order to receive enough space for my move I would have to pay $1100-1500 more than my original cost.I was willing to still use them to move a portion of my goods, but their truck broke down on the day they had scheduled me for.I asked for a refund and was refused.I'm not expecting any resolution from this company, since their business model is built on exploiting the ignorance and trust of others, but perhaps this complaint will prevent them from cheating others in the future.

  Business Response

  Date: 01/16/2025

  To whom it may concern, 

  Our contract states that we do have pick up date flexibility in regards to changing those pick up dates and placing the move on hold but not in regards to the cancellation policy. The cancellation policy states the customer has 48 hours to cancel the move the customer booked the move on 10/09/2024 and we attempted to pick the customer up on 01/07/2025 but the customer did not answer our many attempts to reach him. The deposit is non refundable.

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22783942
  
  I am rejecting this response.

  Regardless of the letter of the gobs of fine print, Swift Shift is fundamentally built on taking advantage of people looking for help with a move. Honesty and transparency are foreign concepts to the people working at this business.

  Their model is to offer an extremely attractive deal, take a deposit, then proceed to give abominable service in the hopes that customers forfeit their deposit and they can keep several hundred dollars without providing any services or value.

  These are truly despicable people without a shred of decency or integrity.

  I can only imagine the amount of hurt they must **** in their hearts to choose a profession where their primary role is to ruin someone's day by cheating them out of their money. It's sad to realize there are people in this world so devoid of goodness that they are willing to trade the health of their souls for money.

  I paid these fraudsters $1150 and got absolutely zero benefit - to the contrary, they insulted me, wasted my time, and injected stress into my life before I finally realized the nature of their character. It was an expensive ******* but I am thankful I didn't pay them more, and that I've made it this far in life without encountering people willing to compromise their integrity so cheaply.

  I truly hope they find peace, and perhaps healing for whatever emotional damage allows them to hurt others with such callousness.

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 01/24/2025

  We do apologize for the experience the customer has had with our company , the customer booked on 10/9 and seems like he refused the services with the carrier which forfeits the deposit. 

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22783942
  
  I am rejecting this response because:

  As I stated before, the contract has no bearing on your shady business practices. You did nothing but take $1153 from me and in return all I got was verbal abuse and stress.

  What a shameful way to make a living....

   

  If you want my consent to consider this resolved, send me a check for the full deposit amount of $1153 - you did nothing to earn it.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Swift ************************************************* on 11/29/24 for a moving quote from **************, ** to *******, **. I spoke with ******* ******* and was quoted around $2200. We went over my inventory of furniture and about how many boxes I would need moved. He emailed me the moving estimate #*******. I called back on 12/5/24 to confirm the move and pay the deposit. ******* told me that the price had changed. I was quoted around $2568. He stated based off of the items I told him that I am moving i should need 300 cubic feet on a truck. After paying my deposit, I was transferred to someone else who again verbally reviewed my inventory. Closer to my move another representative called to review my inventory for a third time. The movers arrived on 12/14/24. The movers were from ********************************. They were subcontracted by Swift Shift. After viewing and measuring my items they told me that I needed 755 cubic feet and I would have to pay an additional $4110 for my move to *****. I explained that this was unfair as I already reviewed my inventory multiple times with the company I booked with. They stated Swift Shift put Medium sized boxes on my inventory list, but my boxes were large and my furniture was bigger than expected. I contacted Swift Shift and asked to speak with a manager. They stated no manager would be in u til Monday. ***** tried her best to assist me during this time. She asked the driver to send her pictures of my items that would he moved. She said from what she could see 755 cubic feet would be the appropriate amount of space needed. She apologized and stated she did not know why ******* did not ask for pictures of my items. I was forced to pay the additional fee as I am relocating for a new job and have to work on Monday. I asked the mover about additional insurance for my items. He stated that is not something that he is able to offer me as this myst he set up 4-5 days before my move. Insurance was never offered to me when arranging this move. Terrible experience!

  Business Response

  Date: 01/13/2025

  To whom it may concern, 

  The customer had more items that were moved which used more space, she signed all paperwork was aware of the revised costs and was aware that on delivery the items would be delivered in an 18 *******. The contract states what you can be charged additionally for, she was charged accordingly.

  Customer Answer

  Date: 01/13/2025

  Thank you for your assistance in this matter. Please ask them to provide you with the initial quote/contract that I signed. When I arranged this move, the agent (*******) asked me what items I needed to be moved. I stated:
  King size bed with head board and footboard
  King size mattress and box spring
  Dresser with mirror
  1 Nightstand
  Floor mirror
  Full Size mattress with box spring
  Head board and bed frame
  Sectional 
  Coffee table
  2 TVs
  
  
  After I gave him this information verbally, he stated that it sounds like I would qualify for their Minimal Move which included 20 boxes. I told him 20 boxes would be fine. ******* asked if I could go buy boxes for the TVs and bags for the mattress. He stated all other furniture would be disassembled, packed, and wrapped upon pick up. Not once during this process did he ask for pictures nor specify dimensions for any of my items of boxes. When the pickup driver arrived, he stated that my furniture and boxes were bigger than expected. He stated I would need more cubic space. That was not fair to me as a consumer that the agent did not do their job correctly and ask me for detailed information to provide me with an accurate quote. They came to pick up my items on Saturday and I had a flight that left at 7am the next day. I was faced with a dilemma to either pay the unexpected additional cost or not have my items moved (which would cause me to miss my flight and not report for work on Monday).
  
  
  Furthermore...as you can see on 12/14/24 I indicated that an 18-******* could not fit into my neighborhood. Upon pick up my items were loaded onto a box truck. The company still proceeded to transfer my items to an 18-******* despite me telling them this info up front. They called 1 hour upon delivery and stated they would be pulling up on an 18-*******. Again, I told them that would not fit into my community. They stated I could pay the Courier fee of $700, go get a Uhaul and they could load them onto the U-Haul but would not move them into the house, or they could unload my items at a storage facility. This was yet another unexpected cost due to an error on the company's part. Swift Shift did not disclose this cost for a Courier fee when I initially booked this move.

   

  Had I refused to pay the increased cost for the move on 12/14/24 then I would have lost my $1300 deposit. Had I refused to pay the courrier fee of $700 my items would have been returned to ************** with a re-delivery fee. This company baited me into booking with them and continued to mount on costs in order to have my items delivered.
  
  
  
  -Armani

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22688970
  
  I am rejecting this response because:

  Thank you for your assistance in this matter. Please provide the initial quote/contract that I signed. When I arranged this move, the agent (*******) asked me what items I needed to be moved. I stated:
  King size bed with head board and footboard
  King size mattress and box spring
  Dresser with mirror
  1 Nightstand
  Floor mirror
  Full Size mattress with box spring
  Head board and bed frame
  Sectional 
  Coffee table
  2 TVs
  
  
  After I gave him this information verbally, he stated that it sounds like I would qualify for their Minimal Move which included 20 boxes. I told him 20 boxes would be fine. ******* asked if I could go buy boxes for the TVs and bags for the mattress. He stated all other furniture would be disassembled, packed, and wrapped upon pick up. Not once during this process did he ask for pictures nor specify dimensions for any of my items of boxes. When the pickup driver arrived, he stated that my furniture and boxes were bigger than expected. He stated I would need more cubic space. That was not fair to me as a consumer that the agent did not do their job correctly and ask me for detailed information to provide me with an accurate quote. They came to pick up my items on Saturday and I had a flight that left at 7am the next day. I was faced with a dilemma to either pay the unexpected additional cost or not have my items moved (which would cause me to miss my flight and not report for work on Monday).
  
  
  Furthermore...as you can see on 12/14/24 I indicated that an 18-******* could not fit into my neighborhood. Upon pick up my items were loaded onto a box truck. The company still proceeded to transfer my items to an 18-******* despite me telling them this info up front. They called 1 hour upon delivery and stated they would be pulling up on an 18-*******. Again, I told them that would not fit into my community. They stated I could pay the Courier fee of $700, go get a Uhaul and they could load them onto the U-Haul but would not move them into the house, or they could unload my items at a storage facility. This was yet another unexpected cost due to an error on the company's part. Swift Shift did not disclose this cost for a Courier fee when I initially booked this move.

   

  Had I refused to pay the increased cost for the move on 12/14/24 then I would have lost my $1300 deposit. Had I refused to pay the courrier fee of $700 my items would have been returned to ************** with a re-delivery fee. This company baited me into booking with them and continued to mount on costs in order to have my items delivered.

  
  
  Sincerely,
  
  Armani *****

  Business Response

  Date: 01/16/2025

  The customer provided a list of 31 items to our company and moved over 50 at the end of the day, she had more items she was charged more for the items and the additional space used on the truck PER THE CONTRACT. Although the customer may have mentioned the 18 ******* wont fit that does not stop the movers from coming in the 18 *******, again our contract states that all deliveries are done on an 18 ******* and if it doesnt fit there is an additional cost that is required due to the movers having to unload the items from the large truck into a smaller truck then unload again from the smaller truck to the home..  

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22688970
  
  I am rejecting this response because:

  Swift ************************************************** contract states, "Most movers within the Swift ************************************************* network perform the pick up using a 26-foot box truck. Most deliveries are made using a tractor trailer." The word most is not inclusive of ALL. I was not notified of what company my move was being transferred to, if the company would be picking up in a box truck, or if they would be delivering in an 18-*******. This information should have been disclosed to me prior to the company showing up to pick up my items and prior to 1 hour before delivery. When Arena Van Lines picked up my items on 12/14/24 I indicated on the paperwork that a tractor trailer would not fit in my neighborhood. They proceeded to transfer my items to a tractor trailer without my knowledge or approval. 

  In regards to me moving additional items, I had 20 boxes that were to be moved on the moving truck per my initial inventory. There were additional items that I planned to pack inside of my SUV when shipping it, and other items that I were being shipped via *****. However, when I paid for the additional space of 755 cubic feet, the mover stated that they would be able to fit additional items. Therefore, he wrote out a new inventory of what was being moved. The mover originally told me that I would need additional space because my items were "larger than expected." He stated that they knew I had a coffee table, but it is large. He stated my king size mattress was thick and my boxes were also bigger than expected. Again, Swift ************************************************* did not ask for dimensions nor pictures. Had they asked for specifications, then I could have been provided with a more accurate quote for moving rather than incurring unexpected cost along the way. 

  This entire transaction was a scam. I was baited into this transaction with a low cost. When the company came to pick up my items I was faced with the decision of forfeiting my deposit of $1300 and not having my items moved, or pay $2800 more than expected. When the company came to deliver my items I was faced with the decision of having to pay a $700 courier fee, or have my items sent back to **************, ** and pay a $700 re-delivery fee. 

  Their website says, "With our transparent pricing, you can rest assured that the final cost we agree upon is exactly what you will pay, with no hidden fees or surprises." That is false advertising! The final cost agreed upon is not what I paid, and there were multiple hidden fees and surprises at every stop. 

  
  Sincerely,
  
  Armani *****

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a moving service and placed the deposit. I was informed there would be a 48 hour cancellation period for a refund minus 10% for the cancellation. I agreed. I called to cancel 26 hours after signing the contract and my refund was denied because they already booked the carrier before the 48 hours. It is not my fault they chose to book the carrier before the 48 hour cancellation period had ended. Per the cancellation agreement: If a move is cancelled within a 48-hour period from the original time of booking and signing the agreement with SWIFT ************************************************** the deposit shall be refunded in full minus 10% due to processing fees.

  Business Response

  Date: 04/15/2025

  To whom it may concern, 

   

  Per the contract, once we assign a carrier to the move the deposit is non refundable. 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1, 2024, I search the internet for a moving company. I was later contacted by ***** ****** from Swift ************************************************* ****. I explain the circumstances that my daughters were moving from ****************, *** to *********************, Al. I was given a quote and told that half ($1,756.00) was due once the movers pick up the furniture and the other half due on delivery. The movers arrived on November 2. 2024 around 2 p.m. They informed my daughter that the quote was to low, they wanted a total $11,000.00. I called Swift and told them to cancel because i could not afford their new quote. The movers then offer to move some of the furniture for $7,500.00. I told them no and they departed. On November 4, 2024 my account was charge $1,756.00. I called Swift and inform them that they had charged my account for a service that had been cancel 2 days before. I want my money return or criminal charges for theft.

  Business Response

  Date: 04/15/2025

  To whom it may concern.

   

  Customer booked with our company on 11/01 to move on 11/02-11/03 , IN ORDER TO COMPLETE/SERVICE THE MOVE THAT QUICKLY OUR TEAM PROCESSES PAYMENT ONCE CONTRACT IS SIGNED AND IMMEDIATLEY ASSIGNS THE TEAM TO SERVICE THE MOVE. The movers arrived on 11/02/2024 and the customer had way more items than what was expressed to our company and refused to pay for the additional items at the time of pick up. PER THE CONTRACT A MOVE  BOOKED WITHIN 5 BUSINESS DAYS OF THE SCHEDULED MOVE DATE WILL AUTOMATICALLY FORFEIT THE DEPOSIT. 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22520315
  
  I am rejecting this response because: The business associate was told that it was two apartments of furniture being moved from ****************, *** to ***********, *** area. The associate gave me a quote for the two apartments. I agreed to the amount of the quote. Once the movers arrived, they wanted more money. They did not even take any of the furniture for the money I had already paid to them. They stated that I forfeit the money that I had paid. It's a SCAM. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/21/2025

  Unfortunately the customer did not provide us with the correct inventory list of items, when the movers arrived the customer had more than double what was listed and was not willing to pay the estimated charges. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved from ************* to **************. We left out things there to be moved here. We hired Swift Shift movers. We spoke e first representative on October 8th. His name was *****. When we spoke with him he asked us repeatedly how many bedrooms our hose was and how many boxes we have to move . We told him it was a one bedroom house, and that we have about a hundreds boxes and three upholstered chairs two kitchen chairs and two small tables. No appliances, no beds.He went through the list and said ,ok so 75 boxes and some furniture,no appliances, no beds. We repeated that we thought it was more like one hundred boxes. He said oh thats ok you can add boxes when the second call is made about a week before they pick e load. So we said ok. He told us it would cost ******** dollars . He said it would be broken up into three payments. The first payment would be *******. So we paid it Then we got a call a week ago for a different person that was confirming the amounts we told him what ***** had told us . He said ,OH so you have 25 more boxes than you reported the first time . He said ok then it would cost another ******** for the extra twenty five boxes but he would give us a five hundred dollar discount, and if we didnt pay him that day the move would be on hold. So we paid *****. That day . A family member was ther to greet them and open the storage units. The said they were only contracted for four hundred and fifty ,CUBIC FEET , not SQUARE FEET ! we have 275 square feet to move. We were NEVER told it would be qubic feet. Only the number of boxes and furniture.The movers then told us the price has now gone up to a total of ********* and if we didnt send ******** or more right then they wouldnt move anything.Of course we refused and wouldnt pay that, so they could just forget it,and just go.We tried to call the company, of course no one would pick up. They gave us another number before they left and they wouldnt answer either. We just dont know what to

  Business Response

  Date: 04/15/2025

  To whom it may concern, 

   

  Customer signed a contract with a certain amount of items listed on there, we did a verification call and confirmed the number of items immediately after booking. Customer then added over 50 items to the list so the price changed accordingly. 

   

  Our movers arrived and had 446 cubic feet estimated for the customer, the customer had 4 storage units to be moved all large sizes and items. She was given the revised price and refused services. 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are moving items from 2 storage units in ************, ** to our home in **********, ** (~45 min driving distance). I was quoted $5842.72 for the move on 11/2/2024. The manager **** ******** assured me there would be (2) 26 trucks to transport our belongings. I gave him an inventory of the larger items, the size of the storage units, and the % full. They cashed my deposit of $3728.40 within 2 days of the agreement on 10/3/2024. A *** ****** called 10/28/2024 to confirm the inventory list. He barely started the conversation and told me it would be a $10,000-$15,000 job, not the quote I received. When I explained that NOtHING had changed he said yeah, this happens a lot. I told him this bait and switch is unacceptable and I wanted a refund. He said it is non-refundable. I emailed ***** a *** that had previously emailed about the move and asked for assistance. She stated the same, non-refundable. I asked for a supervisor and was given another contact. I emailed ****** who stated the same thing. They said IF I paid the additional $2114.32 they would allow me to move some items in a 13 truck. What a scam!

  Business Response

  Date: 11/11/2024

  The customer was not allocated two moving trucks, she had 746 cubic feet allocated on her contract based on items given to us... IF he customer requires additional space the price is subject to change. Customer cancelled outside of the 48 hour window which will forfeit the deposit. 

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2024, I spoke with Swift ************************************************* about transporting my sons belongings from ******** to *******. Initially, I had planned to rent a moving truck myself, but after submitting my information online, I was contacted by multiple moving companies, including Swift *************************************************.I spoke with a sales ***resentative who informed me that while they couldnt guarantee delivery by Monday, they could guarantee it by Wednesday. He implied that another company I considered was unreliable and advised me against using them. After a lengthy conversation, I trusted Swift Shifts assurances of prompt delivery and contracted them instead of handling the move myself.On October 30 (the date items were supposed to be delivered), I called customer service to check the delivery status and was told my items were in storage, scheduled for shipping on November 4, with delivery by November **** later than promised. The ***resentative further stated that the company does not provide guaranteed delivery dates, contradicting the assurances I received. When I requested a transcript of my conversation with the sales ***resentative and asked to speak to a manager, my requests were denied. **************** says they record the sales call. I believe in this recording you will clearly hear the sales *** discussing when it will be delivered by. The customer service *** says my contract doesnt guarantee delivery. That may be so but you will hear the sales *** explain the contract and how my guarantee pick up dates are listed with immediate delivery so it would be there between Monday-Wednesday.I see clearly that he was just saying what was needed for me to sign the contract not what was true. Upon further investigation, I found similar complaints on the BBB website, reflecting a pattern of misleading sales practices at Swift *************************************************.

  Business Response

  Date: 04/15/2025

  To whom it may concern.

   

  Customers items were travelling 1200 miles, which can take 5-14 business days per the *** guidelines. Per the contract we do NOT guarantee delivery dates, the customer provided the earliest available date as 10/30 which is not guaranteed, she received her items within the legal delivery timeframe. 

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were grossly misled by 2 Movers, aka: Swift ************************************************** We were given a "not to exceed quote" to move our belongings from ** to **. Despite assurances from the sales manager, ****, that the total number of items (inventory) did not matter as it would be a large truck only for our things, when the movers arrived (yet another company) we were advised there was not enough room on the truck but that another load on that truck could be rearranged to take more of our things. We were advised this call was recorded. The original quote was for 116 items and approx. 680 cu. ft. In reality we needed and had to pay for ***** cu ft (118 items) and then hire an additional mover. It was never explained how this pricing would work, and the the "not to exceed" quote could be increased. All this despite our attempts to provide actual details on our belongings including videos and/or photos, a follow up email with some photos of things we wanted to be sure weren't missed. **** *******, ****** assistant assured us in writing they would be added and we'd be contacted in advance with that confirmation. We asked for **** to call back. Never heard from them again.Since then we've requested with ******, the customer service manager, that we listen to the sales call together to confirm the commitments made by by ****. Initially she advised someone else had the recording. After two weeks they've still not replied to us, despite our many calls to them. And we still don't have our furniture and belongings. There is not enough room here to explain it all, but it feels like a classic bait-switch. They promised a low price and then raised it when it's too late for the customer to defend/protect ourselves. We call customer service and are promised call-backs. No one ever calls us back. They have our money and belongings. We have nothing but frustration, anger, and concern about the security of our belongings. Thank you for any time and assistance you can provide.

  Customer Answer

  Date: 10/21/2024

  Good afternoon.

  Our belongings were delivered yesterday. First, they brought an extra long truck that could not access our house, so they required us to pay an additional $900 to have them reload our things on a U-Haul to deliver. 

  When our things were unloaded, we discovered significant damage to many items including a dining room buffet with a hole punched through one of it's doors, several scratched dining room chairs, severely scratched bedroom furniture, broken entertainment center, and a completely broken small table. We're also missing at least 4 boxes that include a variety of items including silverware and jewelry. 

  Also, several boxes were wet, even inside on the protective packaging. Some dishes were broken. 

  I called Swift Shift and spoke to their operations manager, ****** *****, who had no sympathy or concerns, only referring me to a third party claims company and insisting Swift Shift would be doing nothing to address the variety of issues we faced.

  As we'd been advised on the sales call that the call had been recorded, we'd requested to review that call with Swift Shift management to review the lies that **** made related to a "not-to-exceed" price, and we did not have to worry about all our inventory of belongings as the truck would be big enough. In the end, the truck sent to pick up our things didn't have room for everything and charged us an additional $7K to move our things. As mentioned previously, this feels like the classic bait/switch to get our money. 

  This company has not responded to any of my phone or email messages. When the answer the phone is the only time I an talk with anyone, though again today, ****** **** up on me and then referred me to a regular service agent who would only repeat the insufficient info she'd provided herself. We have also now dealt with 2 Movers, Swift Shift, and two moving companies. 

  My wife and I are sick about this. Important items are missing and/or damaged. We had to hire a second company to get all our belongings to GA as well, so we will end up spending in excess of $20k when we initially agreed to an $8,300 "not to exceed" proposal. 

  Thank you for any time and assistance you can provide!

  **** ************* ************

   

  Business Response

  Date: 11/11/2024

  To whom it may concern, 

   

  The customer was charged accordingly for the shuttle cost on delivery, as the contract states if the 18 ******* cannot fit they have to use a smaller truck to access the location and unload the items which is an extra charge. 

   

  All charges were accurate and our team has abided by the contract. 

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22436485
  
  I am rejecting this response because:

  They lost and damaged our belongings in addition to lying about the cost of services when we spoke to their sales agent. They are ignoring the real issues and strictly looking at the overall costs. They never explained any of this and we're still missing a sofa, end table, at least 4 boxes, if not more. 

  
  Sincerely,
  
  ******* *************

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swift Shift has materially breached the terms on their contract to transport my personal belongings from ******* to ********. Swift Shift failed to 1) transport ***** cubic feet (****** pounds) of my clients personal belongings, leaving many items behind in *******, 2) failed to use appropriate pads and blankets to transport the items, damaging many items, 3) failed to use appropriate care when handling the items, damaging both the items and flooring in my Arizona home, 4) failing to complete the move and reassemble the items, 5) losing several items, and 6) inexplicably leaving another customers personal belongings in my driveway, and have made no effort to pick them up and deliver them to the correct customer. I have incurred thousands of dollars in additional costs because of this breach. Swift Shift and ****** complete failure to perform under the terms of the contract defeats the purpose of the contract. The purpose of the contract was to move my clients personal belongings, and that has gone horribly wrong

  Business Response

  Date: 04/15/2025

  To whom it may concern,

   

  Customer signed a contract for an estimated cubic feet, per the contract that space and price is subject to change. Movers loaded and moved items that fit within the 1862 cubic feet, as the customer was not willing to pay additional to move the rest of the items. We were not made aware of any issues at delivery, we could have provided insurance information or helped more on delivery.