Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this scam of a business to move my families belongings across the country and they have been the most unprofessional business that I have ever worked with. When we originally spoke they were higher then other companies, I called back out of respect to tell them I was going with another carrier the salesman told me that they would price match any competitor so i let them price match. I told them exactly what was in my units I had 2- **************** units. With one 8x10 being 100% full which is 640 Cft3 the other 8x10 being 75% full 480 Cft3, the 5x8 50% full 160 Cft3. So in all I needed 1280 Cft3. I was told in order to price match they were dropping the Cuft3 to 1000 but they would honor the space I needed. Also I was told that it would take 3 to 4 days for them to deliver to my location once pickup was complete due to DOT laws. So scheduled the pickup on the 14th and 15th of August according to when we would arrive in ** to meet our stuff at the house. I was also told that I would receive a call on the 13th of August telling me what day and time they would arrive. Never called I ended up calling them was told they would be there on the 15th between 12-4. Never showed up during that time got a call at 4 pm they would be there at 6. They didnt show up until 6:30! Then the driver said they could only do 1000 Cft3 per contract I said that was not the agreement they lowered it to price match and that my original Cft3 would be honored. If I wanted more it would be an additional $1000. I said fine take the 1000 Cft3 I will figure out the something else. Something told me to question them more before signing anything so I asked them when my stuff would arrive he told me within 21 days! That also was not the agreement. I was told 3 to 4 days. He said if I wanted it before then it would be an additional $4500 LOL!!!! I fired them on the spot I am seeking legal action against them!! They are a complete SCAM STAY AWAY!!!They Lie about everything they tell you!!

  Business Response

  Date: 09/04/2024

  As the customer states he asked our company to match a quote he received from other companies, which is what we did for 1000 cf at $4569.00. Per contract signed we do not guarantee any delivery time frames or dates, we go by the *** schedule which for 1925 miles the movers have up to 21 business days to deliver. The customer was provided the services and refused them onsite so the deposit is non refundable. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22180596
  
  I am rejecting this response because:

  As clearly stated in the attachment per "contract" you clearly see the percentages of my storage units. Simple math will get how many CUFT are required for all my belongings. Just like I stated in my original complaint, I was told on the phone that so they could price match, I did not ask them to price match, the conversation was I told them they were to high and I was told to hold because they wanted to price match. So there statement of I asked them to price match is false. I am very familiar with DOT laws as I work in a DOT sensitive job. The max you would need to travel 1925 miles is 4 days and that is not even using all your drive hours for those 4 days. So that statement is false as well. They were refused on site because you broke contract. As you can clearly see in the image from my contract. Every single thing any of you say is a lie. The only true statement that came from dealing with this company is the driver showed up not in the time frame I was told but still showed up. They lie and steal from people and should be shutdown. Go look at all the negative comments from people they all say the same thing, they were lied to and taken advantage of. I was told many times on the phone that as long as I was being honest with them about how much stuff I had that there would be no extra charges. Again look at the contract you can see what I told them for percentages of my units that I had that I was honest and they lied the whole way. 

  
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 10/08/2024

  the customer was provided with an estimate and his items were requiring additional space which per the contract it does state your price is subject to change based on additional cubic feet needed. 

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22180596
  
  I am rejecting this response because as seen in the attachment that was sent in previous response, that I told them from the start what I needed for space. It is clear as day in the contract what was in my storage units. I called several times after to ensure that I was not going to get charged on the back end and every single person there told me as long as you are being honest with what I had that I had nothing to worry about. Again as stated in the contract I was completely honest with what was in my storage units. They were the dishonest ones! Also being told a delivery date that was a lie! They are dishonest and prey on the public. You broke the contract, it is clear on the contract what I told the *** that I had in my storage units then for them to lie saying they are dropping the cubic footage only so they can price match was a double cross! I want my deposit refunded!! You all are a bunch of crooks and judging from past complaints you never try and make it right!! So for once make it right. 
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a disgusting predatory operation that takes advantage of their customers while they are dealing with the stress of moving and have their backs against a wall with nonnegotiable move out deadlines. They cover their trail with false advertising and multiple / frequently changing names of the operation to limit the extent of negative reviews and BBB complaints. They are currently operating under Swiftshiftvanlines, but their contract is written for a company titled All Seasons Logistics. I was not personally a victim of this scam, but a close family member recently used this company for a move. After all the goods were loaded, the company increased the original agreed upon price by nearly twice the amount of the signed contract. Upon delivery, they refused to unload the truck until the additional money was remitted and they demanded payment in cash. They also lost a significant portion of the original load and are not cooperating with finding the lost goods or providing compensation for the lost and damaged goods, some of which have much sentimental value. I am not pursuing any kind of a settlement or compensation, I just want others to be made aware of this unethical company so they can avoid the nightmare my family member dealt with. The company website advertises they have been in business for 14 working years, but their BBB profile says they have been in business since April 2024. The company website also advertises reliability and guaranteed pricing, both of which are completely false. Screenshots from the website are attached for reference. I will also add that the company has their contracts written in a very deceitful manner that, for all intents and purposes, relinquishes the company of any real responsibility for lost/damaged goods. Id encourage anyone looking for a moving company to avoid this company at all cost. Hopefully BBB will look into the unethical, illegal and predatory tactics used by this company on their victims.

  Business Response

  Date: 08/16/2024

  We cannot find this customers name email or phone number in our system. We do apologize for any inconvenience. 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22110182
  
  I am rejecting this response because:

  The response in no way addresses the false advertising used by the company, summarized as follows: a) 14 years in business claimed on the companys website vs the BBB profile indicating the this company has been in business since April 2024 b) website advertising stating that the company is reliable and c) website advertising stating that there are no changes to agreed upon pricing.   This false advertising may contribute to new victims believing this is a legitimate company and unwittingly fall prey to the predatory tactics used by this unethical company as experienced by my family member (and many others as evidenced by the BBB reviews). 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/04/2024

  We apologize about your experience with our company, our contract is very clear on what is provided in our services. 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22110182
  
  I am rejecting this response because:  

  In their response, the company did not even acknowledge the concerns addressed in the complaint. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22110182
  
  I am rejecting this response because:  

  In their response, the company did not even acknowledge the concerns addressed in the complaint. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broker Swift ************************************************* gives incorrect information which is not aligned with the policies of the moving companies they work with. I was advised my shipment would arrive within 2-4 days and noted last date I am available to receive the shipment is August 12th. Somehow this was listed as FIRST date I am available to receive shipment and was told by moving company 7-14 business days from August 12. How could lines have been so crossed? Was also told I would pay for the cubic footage I end up using and that I would be refunded if I overpaid - this was confirmed over and over by **** Pleasanton of Swift Shift. Moving company and customer service for ********************************************* are refuting this - they say they never offer refunds. Fortunately the estimate was close to actual cubic footage (441 vs estimated 447) but I am still due a refund. No one is on the same page. I was told by **** that I would be dealing with him the whole time, that he would always be accesible 'our customer service is what sets us apart. We won't be the cheapest but we have excellent customer service.' Well **** has been unreachable since I sent over the money (no responses) and the customer service phone number they provided me with is not active, it only rings! Wrote an email explaining the full situation and received a rude and completely response. No one is taking responsibility and the communication has been awful.

  Business Response

  Date: 08/16/2024

  To whom it may concern,

   

  The customer signed our contracts which specifically state that we do not guarantee delivery dates and that the movers do the best they can do accommodate every customers availability. Per communication with the customer and all contracts she signed, she was very aware of  08/12 being the FIRST available date and that the movers have 14 business days estimated to arrive from that date. She was charged accordingly for the cubic feet used there are no refunds at this time, she has been emailed this information as well.  

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22106833
  
  I am rejecting this response because: this business is fraudulent, blatantly lying and misrepresenting information in order to secure customers. **** Pleasanton clearly said on repeated calls that August 12 would be recorded as my LAST available date. I briefed him on my situation in that I would be leaving the country on August 15 and the timeframe was well understood based on all our communication. He also explained and reassured me repeatedly that the cubic footage estimate was not that important because I would pay for what I actually used. What **** said differentiated them from other companies - that he would be my direct line of communication throughout the moving process - was also false. I had been communicating with ******* from the separate customer service company for 2 consecutive days but when I called back on the third day I was told no ******* works there? This business is a scam, as evidenced by the many other bad reviews and complaints.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/04/2024

  Customer signed off on a contract that states we do not guarantee any delivery dates 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22106833
  
  I am rejecting this response because:

  The response does not address the complaint?

  Every company will have this condition stipulated but my complaint was not related to this it relates to the repeated blatant lying and/or confusion regarding the delivery timelines and conditions and service costs.

  To avoid another customer being put in this position, are the various entities involved in Swift Shift delivery services now on the same page? Shocking how wrong all the information Swift Shift provided was was this intentional to secure agreement, to say whatever customer wants to hear to make offer enticing?
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/08/2024

  Our team follows DOT timelines for deliveries. 

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit down over the phone with one of their sales **** and she told me that the deposit was fully refundable multiple times all the way until 5 days before the move. I found out i will not be moving and asked for my deposit back and they said that my refund is not refundable due to their contract. Their contract was never gone over with me over the phone and the sales *** reassured me multiple times that the deposit was refundable over a recorded line. I reached out to them over email and phone and they will not issue a refund on my deposit.

  Business Response

  Date: 08/12/2024

  The customer electronically signed a cancellation policy which states that any cancellation after 48hours from the time of booking will forfeit the deposit. The truck and other services were rendered and allocated already. 

   

  We currently have the customers move on hold in our system. 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22072281
  
  I am rejecting this response because the sales *** that ***resents Swift lied over the phone and stated multiple times that the deposit was refundable and didnt talk about the cancellation policy. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/04/2024

  Customer signed a cancellation policy which clearly states there is a 48 hour window to receive the refund. 

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22072281
  
  I am rejecting this response because your salesperson lied about the way you guys do business. Please cancel this reservation 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/12/2024

  The customer signed a cancellation policy which specifically states in writing that you have 48 hours from the time of booking to cancel and receive the full refund.. This move was cancelled more than 48 hours after the time of booking which forfeits the deposit. We will cancel the file. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2024 I booked ( Reference No: SW3652636 with SWIFT ************************************************* US DOT: ******* MC: ******* spoke with representative by the name of ****. For my move from ***********, ** to ************, ** (full pack, load and unload) quoted $2713.75 of which a deposite was paid in the amount of $1054 and the rest was to be paid half upon pick up and half upon delivery. On the date of pick up 7/26/24 a moving company that was contracted by swift- shift arrived approximately 4 hours after the scheduled time and before they started loading gave me another quote for almost double the price $5033 i immediately contacted the company and explained to them that was almost double my original quote and they said thats what the price is and nothing they can do about it. I asked them to pull up the recorded conversation at the time of booking where they could hear I was very detailed with the representative given him dimensions and piece by piece count but they refused to and said they couldnt help me. When I asked for a refund of my deposits they said you can either continue forward with the move or forfeit your deposits. I asked to speak to a supervisor as this is a very bad business practice I was told theyre not available and theyd tell me the same thing then hung up on me. When I called back they said were going to cancel the booking and release the driver and youre not getting a refund for your deposits.

  Business Response

  Date: 07/31/2024

  Customer signed a contract stating refusal of services at the time of pick up will forfeit the deposit, the customer required a FULL packing service which was not on his contract. He was given the price accordingly for the materials and refused services. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22050813
  
  I am rejecting this response because: The full pack was most certainly part of the contract  plus that was not the reasoning they gave me for the big price difference was the fact that the tables were glass (again it states in the contract theyre glass tables) and the driver said that their company has different pricing than the broker swift-shift pricing. They have all phone call recorded and should listen to them from the time of booking to the time when I was hung up on and was told theyre canceling the booking to which I never agreed to 

  
  Sincerely,
  
  **** Aukra

  Business Response

  Date: 08/16/2024

  The customer did not have full packing services included only some materials but not for a full packing service, when the movers offered him the full service the customer refused. .

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22050813
  
  I am rejecting this response because:
  My order did include the full pack service. The issue was per the movers that showed up stating swift is a breaker and do their own pricing. A lot of time they dont know what our pricing is and its totally different 
  swift should be transparent with both their customers and their subcontractors of what pricing policy they agree to, thats how you run a good and honest business. There are lows against that to protect consumer from companies bait and switch a complaint will be filed with the Worcester county superior court for this matter, its completely against the law what they did  
  

  Sincerely,

  
  **** Aukra

  Business Response

  Date: 09/04/2024

  Customer only had $281 in packing materials which is NOT a full pack, her contract did not state she was receiving full packing services. This customer has disputed her deposit and received her funds back by the bank. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22050813
  
  I am rejecting this response because: The company and its employees in charge need to own up to their scam and their practices of being scam artists and  issue an apology for their behavior and treatment of customers. 
  
  Sincerely,
  
  **** Aukra

  Business Response

  Date: 09/12/2024

  We do apologize, but we are not a scam. We are licensed and insured with the *** and abide by the contract. 

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Aukra

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text today (7/23/2024) from ***** who represents Swift ************************************************** ***** already knew information about me such as my name, my exact move (to *******, **) and my phone number. I asked repeatedly where this company got my information from. They repeatedly refused to answer and got angry with me. I have the right to know where they got my information from under the Data Protection Act. My identity was recently stolen and I believe a different moving company (2movers.com) was involved, and I have a theory that that's where Swift ************************************************* got my information from, making them complicit in identity theft and price fixing. This company is a scam and needs to be shut down in my personal opinion. What I want is for the company to respond and to tell me exactly how they received my phone number and move information. Then, I want them to delete my information off all of their systems after telling me how they received it. I would like this done ASAP or I'm talking to a lawyer.

  Business Response

  Date: 08/05/2024

  Our team is provided leads from ******* we do not have anything to do with a scam or stealing anyones identity

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22032517
  
  I am rejecting this response because:
  

  I STRONGLY believe that this company's response is a blatant lie. I double checked my messages with this company, and can confirm that they knew my move information, as in where I was moving to and from. This information is not available ANYWHERE on ******* That is complete BS. There's no way that you Googled and found my full name and details on the exact place I am moving from and to unless you are participating in scammy behavior. Not to mention, my identity was recently stolen, and I do believe it is connected to all of this. This company should not be BBB certified and I will escalate this as needed.

  If the company would like to tell the truth, that would be very much appreciated.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/12/2024

  We are provided customers information from LEAD PROVIDERS. We did not steal her information or her identity.  

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22032517
  
  I am rejecting this response because:
  

  First, you said you got it from ******* now you are saying you got it from "lead providers" but again refuse to clarify who gave you my information. I want a specific explanation for where you received my phone number, email, and information about my move. Under section 7 of the Data Protection Act of 1998, you are legally required to inform me how you got my information and continue refusing to do so. In my opinion, I believe this means it is likely you have gotten my information illegally.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/24 was the date the movers showed up to start packing. We were told the price would be adjusted by square feet and even had the customer service team explain that to the movers. They never readjusted the price and told us it would be the same even though we were moving less items. Our price was still increased from roughly $5000 to $8000. They explained they used box truck and not semi trucks we specifically asked for a box truck and after pick up was told they were using semis. We were promised a 3 day delivery time and it has now moved to 8 days. Our prices were never readjusted. Our delivery vehicle was not as advertised as well as the deliver schedule of 3 days. They are now telling us we cannot adjust pricing since what was signed at pick up is what is due. None of what sales promised has come from this business deal and is a complete scam. No readjustmejts. No box truck. No 3 day delivery window.

  Business Response

  Date: 07/05/2024

  Per the contract, the customer is charged based on space, at pick up the movers confirmed the customer used the space as stated on the contract which is why the price was not adjusted. Customer signed that paperwork knowing the cost and space she was being charged for. We do not guarantee any delivery dates and our contract states that specifically. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21926160
  
  I am rejecting this response because: they forced us to sign and agree to payment before even loading items on the truck. They never remeasured and adjusted price.  Sales guaranteed 3 day delivery time didnt show until 2 weeks later. When delivered I was told between 11 and 3 pm. They did not show until 630 pm. Complete lie from beginning to end. Swift shift van lines should be renamed to swift shift scam lines. To anyone out there in need of movers and any veterans DO NOT USE.
  
  Sincerely,
  
  Dakota *****

  Business Response

  Date: 07/22/2024

  We do apologize about your experience, but the customer was charged accordingly per the contract and items were delivered within the legal time frame. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21926160
  
  I am rejecting this response because: your company does not follow its word and a simple apology for my stressful experience will not be accepted. You are a professional business that takes advantage. You can't even provide more than an apology. The least you could do is compensate me for my stressful experience. The least you could do for future business with future customers is tell the truth. You're dishonest and customers, especially veterans/active duty deserve better than what you have provided. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Swift Shift Moving to help me relocate from ******** to ******** roughly a month and one week prior to my move. I gave them a general estimate of my inventory, they quoted me a little over $1900 with a $500 deposit. We confirmed, I paid, and thenweek before my move, we had a follow up where I sent a complete box count (including size) and any additional furniture (including pictures to help with size and dimensions). My price went up (I knew it wpuld). I paid the additionally $551 deposit and was told I would need to pay $970 at pick-up and at drop off. June 3rd the contracted movers arrive and begin packing. They claim my desk, piesafe and small TV wood table are not what I inventories, despite me showing the email and the pictures to them. They said I owed an additional $860 that day. Ridiculous. But I had no choice as they already had all my belongings. Having only 1 money order for them, they said they take ZELLE. After typing in their info, I asked if it looked right. He confirmed. The money then was erroneously sent to Swift Shift instead of the contacted movers. The mistake was realized pretty quickly--Swift called me and said they needed to issue me a refund and it may take a few days. So we had to pay ANOTHER $860 to the movers (over $1900 more that day than expected). Since that day, I have spoken to *********************** at the company nearly every day who continues to tell me that the owner is on vacation, they haven't talked to the accountant yet, for the refund, they just haven't gotten to it, etc. It has now been 17 days without a refund and they have stopped answering my messages. Additionally, they did admit that the additional $860 was money owed to them from the movers, not me. So it should be refunded. But I have no refund, no answer, and no want to pay my rent at this point.

  Business Response

  Date: 07/05/2024

  We are unable to find a file in our system with this customers name email or phone number. Please provide valid customer information so we can address this appropriately. 

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21878663
  
  I am rejecting this response:

  1. It is now 35 days without a refund.

  2. The company stopped responding to my inquires and update requests as of June 18th, despite my daily polite requests. I was cordial and kidney, even cracking jokes to *************************** daily. Additionally, phone calls would often lead to "he's not here right now but we will have him call you back as soon as he is in" or "oh, I'll call the * department and get that update for you and call you back within the hour" and then we would hear nothing. 

  3. The 3 items in question that supposedly cost an extra $870+ on the bill of lading were in fact smaller in cubic feet than what the inventory estimate listed in total. There is no LEGAL way for them to have calculated it. Additionally, having PCS'd with as an army veteran before, I am well aware of what my furniture is, what it weighs, and what is needed to move it. NOT only did they have a full and compete inventory, including box sizes and dimensions and count, they also had pictures of these items to scale with the boxes. There is absolutely no reason to claim it would cost more money or more space than what I was quoted on my second updated inventory. 

  3. Upon finally getting ahold of *************************** on Criday, July 5th--our first contact with the company after constant attempts since June 18th--he was belligerent, disrespectful, and refused to let me speak. He accused me of filing a claim with the bank causing him problems with submitting a refund like I wanted and that if I wanted my money back, I was going to have to call my bank and a lawyer. However, I didn't file any complaints with my bank until after that call. Additionally, I didn't file this BBB complaint, my State Attorney General complaint, or my ********************* Services complaint until after they remained  unresponsive for several weeks. I even gave them several opportunities to stop the process, stating that of I couldn't get an update--just an upsate--on a refund, then I would have no choice but to start the complaint process.

  4. To date, to move a 1 bedroom 750 square foot apartment from ** to **, it has cost me over $4500 because of Swift Shift Moving. LLC. This is absolutely criminal and absolutely should be rectified. I demand my two payments of $870 returned. That still gives each moving company their full payment, and Swift their FULL payment.

  Sincerely,
  
  ******************************************************

  Business Response

  Date: 07/16/2024

  We are unsure of what this customer is speaking of, we need a proper job number or name on file to answer this appropriately. 

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move was scheduled for June 11th, 2024. This company was to provide a full service move which included packing, shipping, and unpacking all household goods to the delivery address. The move was from a *********** to **************** CO. *********** intentionally did not include all household goods in the inventory list. This enabled them to lower the estimated moving cost upon quoting the move. Then when the movers arrived (which was a subcontracted company ********************************* the price for the move was then increased by about 75%. Literally a $2100 increase from the original price quoted. This was accomplished by not including labor/material cost in addition to the move. Specifically, Swift Shift Van Lines did not include the bed box springs, boxes needed, labor charges, and other things from the quoted price. When I called to speak with the company regarding these hidden fees, they stated you signed the contract with the inventory, if you didnt not check to see that those items were missing, then that is on you. Ultimately this company is seeking to undercut other competitors by having over 75% of the moving cost as hidden fees that will not be noticed until the day of moving. My move is not even complete which also suggests there is potential for additional costs being identified upon arrival of the delivery.

  Business Response

  Date: 06/13/2024

  The customers contract did not include the full packing service, it included $25 of packing and the customer had more items and extra services required which is why the price increased. As the contract states price is subject to change. The customer has numerous chances to go over the inventory list and did not add or change or question any items listed, that is not intentionally leaving any items off the list. Customer was charged accordingly. Our contract states what charges can arise on delivery. 

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call for a moving quote on May 14 2024. The guy i spoke to was named *************************** worked for Swift ******************************** ***** asked me to give an accurate list of items id like to move. I proceed to tell him and for some things he tells me its fine dont worry about it. At the end of the call i get a quote for 2100 and i had to pay 996$ while he was on the phone. I paid and set the move date for the truck to come on June 3rd. They came june 4th wothout giving me a 24h notice like they would. Once the truck guys game june 4th the guy looks around and says i have too much stuff and the new estimate is now 3800$. I tell the guy i spoke with ***** and some of the things i mentioned to him he said its fine dont worry and didnt add to list after i explicitly told him what i had. The moving guy then proceeds to tell me i have to call the company because he wont take my things. Once i call the swift shift van lines i spoke with another person ***** i Believe. I explain to her how i spoke with ***** and he didnt add these things and he just said its fine. There i find out ***** NO longer works for the company and that either i pay more or they will only take half my things. And she said i wont get a refund. I count afford the new estimate due to ***** not doin his job right and the moving guys left and i didnt get my money. ***** who no longger works there gave me misleading info and set me up to fail. The company showed up a day late with no Communication. I emailed them with no reply. I want my money back for services that were not used.

  Business Response

  Date: 06/13/2024

  Customer signed a contract with a TWO day pick up window of 06/03-06/04 , the move can happen either one of those days. Customer spoke to our office on 06/03 when we notified him of his pick up on 06/04/2024 which he agreed to. 

   

  The movers arrived on site to the customers location and he had more items to be moved and additional services required which changed his price. Customer refused the services on site which forfeits the deposit. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21825368
  
  I am rejecting this response because:
  
  I was not notified ***** hours prior to the 6-3-2024. Thats is a fact. The truck could have came on the 3rd or 4th but I was not notified. 
  

  i called the morning of the 3rd after many failed phone email attempts on the 2nd after i was all packed up that the truck will show up sometime tomorrow on the 4th.
  

  The guys that showed up counted small one handed size box the same as a large 2 handed box and complained i had more boxes. 
  

  ***** the guy that i talked to on the phone that setup the contract asked me about the things i had and when i told him things like i have a bike he said in his own words dont worry about it. When i told him i have a large TV he did not specify how many inches it was or that there was a limit. Your guy didnt do his job.  
  

  when i the movers came they quoted me nearly 4 thousand. Thats 2 times my original price. 
  

  i didnt lie or give inaccurate statements. Your broker ******************** to get everything when i Specific Told him about everything I had. 
   
  Sincerely,
  
  **********

  Business Response

  Date: 07/05/2024

  The movers arrived on site on 06/04/2024 which was within the customers pick up window, the movers arrived and the customer had extra services to be rendered and did not want to pay accordingly. Per the contract refusal of services at the time of pick up forfeits the deposit.  

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21825368
  
  I am rejecting this response because:

  When the movers showed up. I was being asked to pay an extra 4k for my things when the contract i signed for was 2k and i paid about 1k up front. 
  

  I provided an accurate list of things before hand to the agent that no longer works there. 
  

  i feel scammed because i told the agent everything i had to move and he provided me with answers like dont worry thats fine when i would ask or provide him with answers.

  As far as the window for pickup, Im not stating it was not within the pickup time.  What i am dissatisfied with is that i called dozens of times to know when the truck was coming 6/3 or 6/4 but due to no communitarian before hand on YOUR guys end. I was all packed and ready to go on 6/3. Just to call you guys again tediously on 6/3 to find out the truck wont come until 6/4.  Your policy states you will reach out YOURSELF to let me know but you never did. 
  

  I want my refund  

  
  Sincerely,
  
  **********

  Business Response

  Date: 07/16/2024

  Customer had more items to be moved , he did not follow the proper packing protocol for his items, there were things in garbage bags which the *** does not allow on moving trucks. Customer refused service therefore the deposit is non refundable.

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21825368
  
  I am rejecting this response because:
  
  i had a few bags of cloths. I was never told ahead of time that bags where not allowed. I also told the movers to not worry about the bags I could take care of them separately.  
  

  As far as me having more things, the mover would pick up a shoe box and say its not on the list of supplies to move and added it as extra boxes.  
  

  Your mover tried to get me to pay 4k instead of the 2k we agreed on. All because of the guy yal fired couldn't do his job properly.  
  

  i did the best best to accommodate the movers but they just wanted to scam me and have me pay more.
  

  Yall have reviews with others with the same complaint.  

  
  Sincerely,
  
  **********