Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company quoted me *******, attempted to charge me an additional $9000 at pickup, which they 'discounted' to an additional $6000. They arrived late on the last possible day, making it impossible find an alternative before I had to be out of the house. The claims process for damages is unusable and skewed to keep anyone from being able to fairly request compensation as promised in initial contract discussion. They damaged multiple items and lost a large piece of furniture containing additional items. I notified the company and they directed me to their claims process. I filed a claim on 7-22-2024. It was verified on 7-27-2024 and I attempted to submit final paperwork on 8-7-2024. The instructions request all pages of the contract be included (5 pages) but provided a limited file size. I tried to shrink the file size but it was impossible to fit. I attempted to attach the pictures of the damage with the same problem. I called and emailed the company requesting assistance on 8-7-2024 and never received a response. I got an email on 8-22 stating that the claim was almost complete and for me to finalize the claim, with a disclaimer that if I need to include additional info to do so. Again, I could not attach the pics on their site. I attempted to call with no answer or return. I emailed them and attached pics, requesting they be included with my claim, but have never received a legit response. Every return email is a form letter that instructs me to complete the claim. To complete the claim, you have to click through statements that releases Swift Shift from any further liability without any statement about intended compensation and without allowing me to submit documentation. I requested assistance but no response. I am requesting a total of $5000 for lost and damaged items. Their practices are unethical and criminal. They should really be prosecuted for their practices, but at the least I should be compensated for the stuff they lost and broke.

  Business Response

  Date: 10/08/2024

  The customer was charged accordingly for any space used at the time of pick up. The customer has not contacted our office since 07/08/2024 we have not had any emails or phone calls from this customer requesting assistance about damages. She needs to file a claim. 

   

  Claims:
  The claims information is below.
  Please call the number or go to the website to start the claims process.
  Customer Service: ************
  Claims Questions: ************
  Email: ****************************************
  Website: ****************
  Carrier: All Seasons Logistics
  DOT: 3911411

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22341423
  
  I am rejecting this response because:

  This response is a sadly predictable deference of responsibility, utilizing a sick numbers game to bait and switch customers and then blame them. Based on this being the response to all of the many complaints, I presume it is their business model and I am now aware. I accept that they are not going to own any of their deceptive charges. I do not agree with their shifty ways, but accept that there is nothing I can do about that aside from warn other.   

  The response does NOT address the issue with compensation for lost and damaged items. I did contact them on 7-8 and was told to contact the carrier. I contacted the carrier multiple times, with the last contact being on 7-17 when they instructed me to file a claim. As was explained in the original complaint, I DID file a complaint. The company that swift shift uses to address their claims will not respond or allow my pictures to be included in the claim in order for it to be a just and fair process. THAT is my complaint. I did ALL the things that the people at swift shift and the carrier told me to do and I am months out from this nightmare with no resolution. The people that you contract out to reflect directly on your business. **** from swift shift repeatedly assured me that any damages or lost items would be promptly addressed. The sales force at swift shift is phenomenal at bringing in business with promises about swift shift 'being a lot different than the other guys', with absolutely no intent on following through with any of what they said. I would like my claim to be fairly addressed and the pictures of the damaged and lost items to be included in the claim.  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 9th. we cancelled our moving truck within 30 minutes of booking. The person that booked us kept saying he was going to send a cancelation email but never did. When we called him day after day he said the money would be in our bank account within 8-10 business days. We tried calling multiple times after that. Then we finally speak with someone today and they will not refund us the over $1500 they took from our account because they said we did not cancel within the 48 hour time frame. There is plenty more to this scam but I do not have enough space to type it all out. We were basically pushed off until the time ran out. Now the man we spoke with will not answer our calls and we are directed to the office and given the run around by everyone. Got our bank involved and finally spoke to billing on a 3 way call with our bank to which they said we did not cancel in time so we do not get our money back. The entire ordeal was a complete scam! The really odd thing is when we first called we called 2 men and a truck and somehow ended up with these people. Very upsetting to lose that much money especially when we are trying to move into our new home and have already spent so much of it.

  Business Response

  Date: 04/14/2025

  To whom it may concern, 

  The customer signed a contract that states once we assign a licensed and insured carrier to the move, the deposit is forfeited for services being rendered. 

• Initial Complaint

  Date:09/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Swift ************************************************* for our cross-country move. Their Senior Moving Specialist verbally told my husband and me that he was over-estimating the cubic foot measurement of our items, but that when they were delivered, we would owe less of a balance if the cubic feet measured less. Swift Shift is not honoring that statement. We were not given the opportunity to visually see our items in the moving truck when they were picked up because the sub-contractor sent a very small truck to run shuttles of our items out to a bigger truck. When the moving truck delivered our items, that driver demonstrated how the cubic feet are calculated, and it was apparent that our items measured 1500 cubic feet -- less than the estimate from ******* ***** at Swift Shift. Please see the document I have attached titled "Explanation". Thank you.

  Business Response

  Date: 04/14/2025

  To whom it may concern,

  Once customer signs into the contract they are acknowledging the price and authorizing the payments to be made. None of these concerns were brought to our attention by the time of pick up, the only time customer contacted us was on 08/06 to retrieve delivery information. 

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 22321865
  
  I am rejecting this response because:

  Hello,

  I've attached the final moving estimate from Swift ************************************************* that we signed electronically on July 22, 2024.  As you can see, the total moving estimate was $11,495.63.  This was based on 1625 cubic feet.  We paid a total of $13,652.63!  And the mover who delivered our items showed us that the total space in his truck was 1500 cubic feet.  So technically we are owed $2,157!  

   

  Their estimate states on page 2 that "the estimate is binding to not exceed the estimate based on cubic feet".   Their response to you stated that the concerns were not brought to their attention at the time of pickup.  That would have been impossible because the company they sent to pick our items up brought a small truck and had to shuttle our items to a larger truck somewhere else.  

   

  Thank you for your time and attention.

  ***** and ******* ****

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/01/2025

  The customer signed into a contract and was charged accordingly for the items moved. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 22321865
  
  I am rejecting this response because:

  We did not sign anything authorizing Swift ************************************************* to charge us for more cubic feet than was actually used. They overcharged us, lied about it, and are lying now. I have submitted all documents proving this is true. They most certainly owe us a refund!
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed agreement on 06/24/24 with Swift ************************************************* to transport goods from **********, ** to *********, **. The move was scheduled for 08/19-8/20/24 with first possible delivery of 08/26/24. Our items were picked up on 08/20/24 as expected. On 08/21/24 our enclosed apple tag showed the items reached ********. On 08/26/24, our items still showed the same location in ******** so I contacted Swift ************************************************* and they told me I had to call the mover/carrier, MAP. I spoke with MAP that day and was informed by them that they had 3-21 business days from the date of the first possible delivery to actually deliver the goods. This is not what Swift ************************************************* verbally communicated to me or what it shows in my agreement. the agreement states, " Please be advised that REQUESTED DELIVERY DATES or FIRST AVAILABLE DELIVERY DATES are a request and are not guaranteed. The mover/carrier will do everything possible to deliver your goods as close to the requested date as possible, but delivery on a certain date is not guaranteed". When I questioned this at the time of signing the agreement, the **** *******, explained that this referenced a delay due to traffic, construction, weather, etc that would result in possibly a few days after the intended date which made sense so we proceeded. When I contacted Swift ************************************************* about what I was told by the mover/carrier, ***** ***** performed a ****** search and said that is the standard but had no reason as to why they do not include this in their agreement language. The items were deliver on 09/19/24. This significant delay caused us the additional expense of buying basic living supplies. Our items did not arrive "as close to the requested date as possible" and nothing was done by Swift ************************************************* to resolve this during this delay. The vendor was negligent in providing accurate information to gain our business.

  Business Response

  Date: 04/14/2025

  To whom it may concern, 

   

  Customer signed a contract that states we do not guarantee delivery dates, our movers will do the best they can to arrive on the requested available dates. Items were traveling over 2000 miles , per DOT that time frame for delivery can be 7-21 business days. Items were delivered to the customer on 09/19 as stated, she received them within the legal delivery time frame.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 22320770
  
  I am rejecting this response because:
  Their contract language failed to be transparent about the *** legal requirement. Therefore, they were misleading in setting customer expectations until after the items were picked up. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/15/2025

  We do apologize about this, again we do not guarantee delivery dates as specifically stated in the contract. Our teams do the best they can to deliver within the requested time frame. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 22320770
  
  I am rejecting this response because: they have not resolved this issue to my satisfaction. I would like to see the company own some responsibility in that their contract did not clearly indicate the *** guidelines so that we could make an informed decision prior to signing such contract. If they stand by their customer service, a partial refund would be honored to help offset the cost of having to purchase basic necessities to live without our belongings for an extended period of time.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19, 2024 $1888.00 Cross country move I decide within maybe 2 or so hours that I was not going to do the move with the company to wait for my brother to move in November. I spoke to **** to cancel the move. Text message sent to ************** requesting a cancellation of authorization for the payment of $1880.00, and then a voice call around 10:15 am. On the call with ****, he stated that the payment had not been taken yet, and he would cancel the payment and the move. I asked him (****), as the cancelation policy stated no return payment within 5 days of the move, would refunding the $1880.00 be a problem, and he told me no as the move was just setup on that day September 19th with a short turnaround. **** then stated he would give me a call back by ***. I never got a call until this morning. **** stated they would not be refunding me as they have assigned a driver. I told him I would dispute the charge as I now feel like this is theft when he told me I would be getting a full refund. He told me there is nothing I can do to get my money back because of the of the cancelation policy and it doesn't matter what he told me because I would not be getting a refund. At this point, I told him I would escalate to BBB, corporate, dispute the charge, and wanted to have the recorded calls pullled where possible to verify that he guaranteed the refund in spite of the cancelationpolicy. This is theft of funds at this point as no services will be rendered. I initially thought this **** *** was upstanding but now I see he and his company are fraudsters with questionable business practices. I just want my money as no service will be rendered. My calls and texts are now being left on READ.

  Business Response

  Date: 04/14/2025

  To whom it may concern,

   

  Customer signed and booked with our company on 09/19/2024 with move dates of 09/21-09/22/2024. Per the contract booking your move within 5-7 business days of the scheduled move date will forfeit the deposit as we have to service the move and once carrier is assigned the deposit becomes non refundable. Customer let us know 09/20 that she now wanted to move in November which we had no problem changing the dates and rescheduling. Customer refused, at this point her move was scheduled on contract for 09/21-09/22 and that would forfeit her payment.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 22314044
  
  I am rejecting this response because:

  
  Agent and his manager specifically stated that a refund would be provided as the transaction was canceled soon after it was made. There were not 5-7 days between booking time and pickup time (it was less than 24 hours). This has been escalated to fraud team, ***** DOT, and a lawyer. Actions are being taken as their are several similar complaints filed for this company. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/15/2025

  Customer received her money back on 09/23/2024. 

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to make a move from ******** to ********** with no intention in canceling due to time and price. They were helpful up until til I started to question why I had not been called or emailed about my pick up. I was told the two agents I has previously contacted were on vacation. Which I found fishy, I then called and ask to speak with a mgr. and i was placed on hold. Then the line disconnected and they would no longer answer. Aug 2 came and this was suppose to be the date of them calling to schedule a time and day between the 4th and 6th. No responded to my calls to I left several messages to be picked up. I finally made one attempt and left a message to hold my space. They never contacted me. I had to hire someone else to get my move done. I decided to dispute the charges with Discover and Discover never asked for information as to why I was disputing. This week they find in thier favor as to why I have no idea. I have information through *** that they never made a phone or voice mail and Gmail has no email from them as well. I contacted them and they were complicated, rude and uncooperative. I finally received an email stated I was not refunded or will be, the agent lied and said I spoke with several times on Monday of this week which is not correct , I called once to speak with billing agent and they were not available so , they stated they would call me back, ***** did and was rude and belittling with her comments. Discover wants me to get the company to refund me but they will not answer my calls. I'm out $ ******* due to this company and I now see they have had lots of people complained to your organization and to the *** Which is my next move. Various people stated on yelp how they were conned as well. I would like my money back as I did not receive services or nor did I cancel. I have included the responses of this week from the company and my phone records that Att provided me of them never calling.Thank you. ****** L ****

  Business Response

  Date: 04/14/2025

  To whom it may concern,

   

  Customer booked her move on 07/15/2024 for move dates of 08/03-08/04/2024. Customer was also contacted on 07/29 to confirm her inventory list again prior to the pick up dates, she asked on 07/29 when she would be notified of the pick up date and time and customer was told we would have that information on  08/02/2024. At no point in time did the customer not reach anyone in the customer service team. On 08/02/2024 customer contacted our company to put her move on HOLD and reschedule the pick up dates and time, which we did put the move on hold. On 08/12/2024 customer contacted our company to put the move back on schedule and we contacted her back and left a message for the customer. Customer did not contact us back until 09/16/2024 to claim she will be disputing her charges and cancelling her move. At that time the deposit is forfeited, she is outside of the 48 hour cancellation policy. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 22311477
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 04/22/2025

  I don't agree with the statement made by the moving company. I sent everything I have and also send the phone records with lack of communication on thier part. 

  Business Response

  Date: 04/23/2025

  Customer placed her move on hold with us on 08/02 and cancelled her move on 09/17 after booking the move on 07/15/2024, she was outside of the cancellation window, we have all call records and information as well. 

  Customer Answer

  Date: 04/23/2025

  I'm not satisfied with thier response,I put my moved on hold and left several messages, including the new pick up time which was August 6 at 1pm. Nobody showed up and I never received a phone call or email as to why we left hanging. 

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 22311477
  
  I am rejecting this response because:

  I'm not satisfied with thier response,I put my moved on hold and left several messages, including the new pick up time which was August 6 at 1pm. Nobody showed up and I never received a phone call or email as to why we left hanging.
  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/23/2025

  We do have call logs showing we attempted to contact the customer after her voicemail, and then later cancelled outside of the 48 hour window. The deposit is non refundable per the contract signed by the customer. 

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 22311477
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Swift ************************************************* in July. *****, their customer service agent assured me the movers would come on a set date in August with a crew of 3-5 men. The came with a crew of 2. It took an entire day for them to load my belongings into the truck. The driver assured me my belongings would be delivered by September 4th. I have had two loads of my belongings brought to my new house, one on September 7th and one on September 13th. Multiple items from both deliveries were badly damaged or completely destroyed. There are still items missing. This second delivery was made by two young men who did not speak English. I had to argue with them to even bring in a mattress into the house. They left everything else in my garage and driveway. Thank goodness my brother was there. He properly stack the items, bringing them into the garage. This is not what I paid for.

  Business Response

  Date: 10/08/2024

  We do apologize about your experience and will be looking into this. We always attempt to send an appropriate team to complete the job. IT looks like our team provided you with claims for damages and missing items. 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22295077
  
  I am rejecting this response because I still have not received all of my belongings. It is now past the 30 day window for full delivery. I was provided an email with information to file a claim, but it will not replace my mothers antique tea cup collection which was smashed to bits. The company misrepresented the service I would be provided. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** did the quote and ensured me he would be available every step of the way, I have never heard back from him. Left messages, emails, even text him. He put me on hold to make sure he had the second set of stairs charged and the second stop. Told me they were in the quote of $4500. The second guy called on the Thursday before the movers were due to be there and went over inventory and had me buy 340 cubic feet more. I was on my way to take the dog to an emergency vet appointment and he told me I had to pay the $1500 for the extra room while he was on the phone. I couldn't read any of the paperwork on my phone so he told me where to click and transfer the funds. Movers came on July 15th to move a one bedroom apartment and a 10x10 storage unit about 60% full. He had me sign several forms at the apartment which were basically blank expect for the inventory sheets. I have never used a mover so I didn't know the forms were supposed to be filled out, Got to the storage and they only took about a quarter of the storage and told me my balance was $4000. Couldn't get a hold of anyone and finally found out the $1500 for the extra space was actually $3500. Nothing to do but pay it. I tried from July 26 to get a hold of someone at **** moving to see when they would deliver. They delivered the 25 with no notice from the moving company at all. The driver then tells me I owe an additional $290. Found out the movers charged me again for the stairs and the second stop. The driver told me I should not have signed that form blank. They ripped me off. The boxes ****** told me were $6-20 at most were $45, $35 and $30. Nobody has ever responded to text, phone calls, emails, nothing. Worst customer service I have ever experienced. I was ripped off, lied to, and had no idea where everything I owned was at. I have to drive back to ** to get the rest of my stuff after paying $8290 for them to move it. Then they blocked me from getting the original paperwork.

  Business Response

  Date: 09/04/2024

  Customer was charged accordingly per the contract for space items used and any other services as stated in the contract. 

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22216728
  
  I am rejecting this response because:  I was charged twice for stairs and second pickup. I was blocked from the original paperwork from Swift. The driver gave me the paperwork he had where you can see the charge from Relo.  Swift charged me and even confirmed the second pickup address. Now the paperwork is blocked from me viewing it. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/16/2024

  The customer was not charged twice, the paperwork signed at pick up reflects her contract signed... 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called them on 7/15 to switch movers for a 7/17 pickup due to lack of a reasonable timeframe from a different mover. Was connected with ******* ******. He indicated that while he can't put it in the contract, the delivery will be faster than the other options and should just be 5 days. He then indicated that they would be available to chat every step of the way and provided the quote, and we ended up spending almost double the quoted amount.The quote did not include a fundamental line item of labor and packaging materials and was incredibly misleading. Beyond that, once the pickup occurred, I received a response to only one of my inquiries that indicated that it should arrive on "8/23 or 8/24". It is currently 8/28 and our ****** shows it has not left the warehouse. We have also not received any response to our inquiries to them since the 8/21 comment that it should be here on 8/23 or 8/24.Overall, the sales *** clearly made a large list of promises and commitments over the phone and explained that they wouldn't be explicitly in the contract, but we can rest assured. It was clearly false advertising using bait-and-switch sales tactics to make verbal promises that could not be traced and then not honoring any of them.

  Business Response

  Date: 09/04/2024

  Customer was not promised any delivery dates or time frames, as per the contract we do not do that. His first available date was 08/18 and per *** regulations the movers have up to 21 business days to deliver from 08/18, we do not have any records of informing customer of delivery on 8/23-8/24... Customer has only reached out to our office once for an update and he was given the information we had at that time. 

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Swift ************************************************* to move my stuff from ******** to ********. They brokered out my move without my consent to MAP Moving and Storage. MAP Moving held my move hostage and forced me to wire them exorbitant sums over the quoted price. My items arrived late and substantially damaged. Meanwhile, Swift Shift ignored my many calls and complaints. They refused to help me with facilitating the move with MAP and never returned my numerous voicemails. Their employees deceived me and led me to believe that they were a moving company and not a brokerage service.

  Business Response

  Date: 09/04/2024

  Customer hired our company to provide her with a moving company and estimate, that is what our company did when she signed and paid for her move.. The customer was not held hostage by any means, she had more items to move and per the contract price is subject to change. She signed and agree to all new charges. 

   

  Our team spoke to this customer numerous times and call logs and note logs will show that. The customer never asked for claims for damages she just wrote this review instead, she has made no efforts to ask us for any claims or help. 

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22207569
  
  I am rejecting this response because: Swift ************************************************* sold my move without my consent to MAP Moving and Storage. They falsely led me to believe that they were a moving company and not a brokerage service. MAP Moving and Storage did hold my stuff hostage while I was on an airplane. They threatened to dump my stuff on the side of the road if I did not wire them $1,250 within a timeframe of 10 minutes. They refused to accept credit card and demanded that I pay them via Zelle. All potential customers should know that ************************************************************************ is a dishonest company that will sell your move to a company like MAP Moving and Storage and then wash their hands of you. I contacted them several times throughout the moving process and left them multiple voicemails asking them to inform me of the status of my move. My stuff arrived late and damaged. Whatever you do, please do not hire Swift Shift. You will be sorry. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/16/2024

  The customer booked her move with us a moving broker who's job it is to assign a licensed and insured carrier to the move, which is what we did. Her contract also states this as well. She was charged accordingly per the contract.