Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

606 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OFFICE DEPOT $251.08 total TV did not come with remote, ad does not say does not come with remote or remote needed, bought the newest one, would not pair with TV I called office depot 8 times over 13 days for a return pickup they were no show for pickup 6 times 1 call I was put on hold for 18 min then disconnected 1 call I was asked for order number which I did not have in front of me and said look it up (they can find it with phone number), imediatelly put on eternal hold.Have 4 emails from shipper:1st one Kindly provide an updated ETP for the return. I never got an ETP and dont knkow what it ******* one was a pick up date...no show next stated picked up and asked for updated ETP next stated pickup date...no show It has now been 14 since I called for return pickup, I caught grief from the appartment manager for having a box by my front door for so long,Contact Information ***** ********************************************* 34" UltraWide FHD IPS Monitor, 34WP50S, FreeSync Item #******* ORDER NUMBER 383350192-001 ORDER STATUS Processing Return TOTAL $246.09 Original order:377612446-001 ************************ Phone:************** Pickup - Estimated Date:08/29/2024 8:30 AM - 5:00 PM (...no show)Delivered onAugust 17, 2024between5:00 PM - 6:00 PM CST ** 34" UltraWide FHD IPS Monitor, 34WP50S, FreeSync Item #******* Qty:1@ $229.99 / each $229.99
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for bringing the matter to our attention.
We are currently working on the matter and ask that you provide us with additional time to resolve the matter.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240901-000595
Business Response
Date: 09/16/2024
Dear BBB,
Thank you for bringing Mr. ********** concern to our attention. The complaint has been successfully resolved to the customer's satisfaction. A full refund has been issued along with a gift card which the customer is expected to receive by the end of the day.

Sincerely,
***** *******
Executive Customer Relations
Office Depot
Case 240901-000595

Customer Answer
Date: 09/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
21 days to get rid of that junk and get a refund, won't happen again, will never shop there again.

Sincerely,

***** ********
Initial Complaint
Date:08/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 29, 2024, I placed an order for a new laptop intended for my college course, selecting in-store pickup at a nearby location. The total cost of the laptop was $488.25, which I paid; however, I discovered that my debit card was charged twice for this transaction. I attempted to reach customer service but received inconsistent responses from various agents. I was informed that a hold was placed and that the charge had indeed been duplicated. This double charge has placed me in a difficult financial situation, and I am requesting a prompt reimbursement.
Business Response
Date: 09/05/2024
Dear BBB,

Thank you for forwarding our customers review. We have reached out to the customer as well as the store location directly regarding this matter. We looked into this further and can confirm with that duplicate charge in the amount of $488.24 was a soft hold placed on the customer's account. According to the card-issuing bank's internal guidelines, the hold will be released, and the funds will be available again within 7-10 business days. However, in most cases, this process occurs sooner.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-000450
Initial Complaint
Date:08/30/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased item# Item #****** gray chairs that show in stock and still show in stock. After sometime, someone from the warehouse said those chairs are not in stock and wanted to change it to a different chair Item#****** to which they said the only difference was the color was black. I said as long as the price stayed the same. They said it would. Sometime later they wanted approval to charge more per chair. I"m still trying to get the chairs at the price they promised. The original chair I ordered still shows in stock so i believe its a bate and switch.
Business Response
Date: 09/09/2024
Dear BBB,

Thank you for forwarding the customer's complaint to us. We have contacted the customer directly about this issue, but we have not yet received a response. To provide the best possible assistance, we need more details about the replacement item mentioned and its price. I have requested the customer to get in touch with me directly if they require further assistance with this matter in the future.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-013718
Customer Answer
Date: 09/25/2024
Hello,

I received a voicemail regarding this. However I had not received the emails. I'm not sure what best efforts were made. I read the statements and Office Depot has not reached out.
Please contact me or email me.
To avoid email issues. please email me *******************************************
************
Business Response
Date: 10/07/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. After further investigation, we informed the customer that we would be happy to honor the price of the gray/black chairs for the suggested black chair. We have initiated a new order for 20 of the black chairs, item #******, at a cost of $100.99 each. The customer has been provided with the order number and advised that the order must be paid for within two business days

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-013718
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order several ink cartridges on July 29th ***** after the cartridges arrived I saw that they were the wrong ink cartridges. I returned the ink cartridges on August 10th. They actually had *** come and pick up the cartridges. They were not open and returned back to the company. I have been trying to get a refund in the amount of $731.17. The is what I paid for the ink cartridges. I only want a refund for the ink cartridges. I received confirmation that they got the cartridges back and it said I would receive a refund within 2 to 3 business day. It has now been 12 business day and I have not received my refund. The store here in ****** say they can't refund my money and the manager said he has no control over the warehouse orders.
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for bringing ********************** concern to our attention. The refund has been issued, and the customer has expressed her satisfaction with our response.
Please know that we have addressed the issue internally to prevent it from recurring.

Sincerely,
*************************
Executive Customer Relations
Office Depot
Case 240830-010238
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for bringing ********************** concern to our attention. The refund has been issued, and the customer has expressed her satisfaction with our response.
Please know that we have addressed the issue internally to prevent it from recurring.

Sincerely,
*************************
Executive Customer Relations
Office Depot
Case 240830-010238
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for bringing ********************** concern to our attention. The refund has been issued, and the customer has expressed her satisfaction with our response.
Please know that we have addressed the issue internally to prevent it from recurring.

Sincerely,
*************************
Executive Customer Relations
Office Depot
Case 240830-010238
Initial Complaint
Date:08/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with them numerous times and the order was supposed to be Next Day Delivery, but it was not. This time I ordered a scale, because ours in the warehouse went down. The Next Day Delivery is the only reason I ordered from them. Because they didn't deliver on time, my warehouse was shutdown for a whole day. I'm seeking compensation for the late delivery.
Business Response
Date: 09/10/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We are still actively working on this request and politely ask that the timeframe for resolution be extended for this matter.

I really appreciate your help.

***** ****
Executive Customer Relations
**********************
Case # ******-007571
Business Response
Date: 09/13/2024
Dear BBB,

We have addressed the matter directly with the customer. While our website states that the item is battery-powered and does not reference the inclusion of a power cord, the photo listed with the item does appear to show a power cord. Unfortunately, a power cord cannot be purchased for this particular item. We have shared our findings regarding the item's listing with the appropriate internal team for further review.

I really appreciate your help.

***** ****
Executive Customer Relations
**********************
Case # ******-007571
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just visited your ************* location located at ****************************************************************************. I was directed to your self-serve copy machine for the 5 copies I needed. You had two employees behind the copy desk, both doing nothing. They were both playing games or texting on their phones. I spent way too long trying to get your stupid copy service to work all while two employees were steps away. A girl by the name of ****** was rude and arrogant. She has a very poor attitude and when I asked for help, she actually told me all I had to do was learn to read. I could not believe that your copy professional would be so rude as to attack me verbally. This type of behavior is unacceptable. I told her to drop the attitude and to do her job which was to help customers by serving them. She then gave me more attitude at which point I yelled out for a manager. Even your manager was almost worthless. She allowed your employee to sit there and argue with me till I started to record the incident with my phone. She (******) then walked away and got on her phone to someone. The manager did ******'s job and produced the 5 copies at which time the district manager showed up (************). He was poorly helpful and allowed that employee to come back out and address me again with an attitude. You have got to be kidding. Fire them all. My family and company will not use you again. Hire better people and don't give clients an attitude. I had a hard time getting simple names from your manager and district just to file a report. This is absurd.
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for bringing ******************** concern to our attention.
Regretfully, we have been having difficulty reaching the consumer. Therefore, we ask for more time to resolve the complaint.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240829-010303
Business Response
Date: 09/16/2024
Dear BBB,
Thank you for bringing *******************'s concern to our attention. The matter has been successfully resolved and the customer has agreed to allow us another opportunity. *******************'s can expect to receive a gift card as a customer service gesture by the end of the day.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240829-010303

Customer Answer
Date: 09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************
Initial Complaint
Date:08/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ink fro Office Depot on August 21, 2024. I received shipping confirmation on August 23, 2024. On August 29, 2024 it had not arrived. I checked the tracking. It said this: Your shipment has been canceled The carrier has canceled delivery. If this was done in error, please contact us.Items In This Shipment CRTDG,INK,CYN Quantity: 1 SKU #****** I called the Office Depot 800 number. I could not get a person on the line. I checked my credit card online and it had been charged.
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention. A full refund of $15.28 has been applied to her account. Unfortunately, our attempts to contact the customer have been unsuccessful.
Please be aware that the concern was addressed internally to ensure its not repeated.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240829-010287
Customer Answer
Date: 09/10/2024

Complaint: 22214756

I am rejecting this response because:
I had to spend my time to investigate the matter and call my credit card company. Office depot needs to compensate me for my time.
Sincerely,

*** ******
Business Response
Date: 09/17/2024
Dear BBB,
Thank you for sharing Ms. ******** rejection.
While we do not provide compensation, the customer has been provided with an e-gift card as a customer service gesture.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240829-010287
Initial Complaint
Date:08/28/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order online 8/23/24 - order number 383558659-001 for printing services $512.32. I have $100 in depot dollars that were supposed to be applied at checkout. It was not redeemed so I contacted Office Depot customer service. The *** said that they placed an escalated ticket on my behalf. I have not yet heard back and today I have been on hold for over ******************************************************************************* on hold "to review the matter."
Business Response
Date: 09/10/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We are still actively working on this request and politely ask that the timeframe for resolution be extended for this matter.
I really appreciate your help.
*******************
Executive Customer Relations
**********************
Case # 240828-009257

Business Response
Date: 09/10/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We are still actively working on this request and politely ask that the timeframe for resolution be extended for this matter.
I really appreciate your help.
Business Response
Date: 09/10/2024
Dear BBB,

Thank you for forwarding our customers complaint. We looked into this further and as requested, a credit in the amount of $100.00 has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines. The appropriate internal team is continuing to look into the matter involving the Depot Dollars so we can work to ensure this does not occur again in the future.

Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-009257
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:08/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 8/23/24 I went online to get a quote to fax from Office Depot. The quote was $18.24 for 14 pages. So I go to Office Depot and deposited $25, but when I entered # of pgs 14 the fax machine said I had to deposit $50 which I did. I was immediately refunded for my initial $25 deposit. After I faxed 14 pgs I was charged $*****, almost $10 more than quote. But my bank acct reflected $50 deposit but not the actual charge of $*****. Store employees say it takes 3-5 days for the correct amount $***** to show up and Ill be refunded the difference between $50 deposit and actual cost of *****. Why is Office Depot holding deposits for 3-5 business days? This is unethical and should be criminal for a major corporation to hold a customers funds for several days.
Customer Answer
Date: 08/27/2024
I contacted my bank regarding this dispute, and the bank, Frost Bank, is actually holding my deposit. I was required to pay a deposit for the service, and they take the cost of the service from the deposit and then hold the remainder of the balance. I don't know why they're allowed to do this when it's my money they're keeping for an extended period. This should be illegal to keep customers funds for an extended period with no explanation as to why other than the transaction was on a Friday, which they consider a weekend day, so I thought my funds would be released on Monday 8/26/24, but a bank representative told me it should be any day now. I don't know why banks are allowed to do this because it ties up my funds.
Business Response
Date: 08/29/2024
Dear BBB,

Thank you for forwarding the customer's complaint. We have contacted the customer directly regarding this matter, and they have confirmed that they have since received their credit to their original method of payment. Please note that once a credit is issued, it may take 3-5 business days to appear in the account, as this is in accordance with the card issuing bank's internal processing guidelines.

Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-000707
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/24/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Realspace Desk Riser from the Austell store, #****, Invoice # ************* for ****** on 08/15/2024. The riser was defective, I called the online support and was instructed to return the item to the store. I returned the item in person to the store on 08/24/2024. There were unable to complete the refund due to some type of computer error. They called support and they were unable to do anything as well even though I had the receipt and an online account. I finally gave up and left the item in the store after 45 minutes and the on-duty manager saying there was nothing more they could do.
Business Response
Date: 08/30/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer and store directly regarding this matter. We are happy to report that the return has been completed and the customer's full credit has been issued.

Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-000586

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