Important information
- Customer Complaint:This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.
Complaints
This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 606 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a billing issue, not a rewards issue.On June 30, I placed a site to store order and selected to redeem all $20.00 of my Rewards and pay the remaining $1.36 with a gift card. However, the gift card was used first and drained. I never received any e-mails or receipts regarding this order, (no order confirmation, no ready for pick-up message), so I did not know about the mangled billing until I logged into my account the next day. The order showed that it had been picked up, but it was still at the store. The Rewards that were supposed to have been used on the order showed as unused, but expired. The manager, ******, claimed that nothing could be done "at store level" and told me to call the Rewards #. (She was rude, dismissive, immature, etc.) Calling is useless and beyond frustrating; there are too many issues to list. I have tried chatting and texting, but only got bots. I e-mailed **************** twice, but got no response.I want my money returned to my gift card, I do not care about rewards.
Business Response
Date: 09/19/2024
Dear BBB,
I've spoken with this customer and have issued a check for a refund amount of $17.44 and the customer agreed, and she will receive via **** standard mail within 7-21 days, and I consider this resolved.
****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496Customer Answer
Date: 10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:09/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrific "customer service".I purchased an ********************** chair from Office Depot that I use from time to time at my home office. The chair has gotten very little use. Recently, while sitting on it, the metal base of the chair broke in half. It was not a clean break, leaving sharp edges that could have punctured my leg. I fell to the ground and my leg was trapped between the bottom of the chair and the floor. Luckily, I was able to escape with just some bumps and bruises. I called Office Depot's customer service and they told me they could not do anything without a receipt. I explained I didn't have one but the chair clearly had an Office Depot label on it. This was not a wear and tear issue. It was not a case of the leather wearing, or the wheels breaking, or any other type of wear and tear issue. It is a sign of either bad design or cheap/inferior products on a chair made in *****. I also suggested they investigate it and recall the chair if necessary so someone else doesn't get injured. After getting a run around and wasting over two hours on the phone, I spoke with a supervisor (*******) who asked me to send her pictures. I sent them to her, and she acknowledged she received the. She advised she would contact me within 24 hours. A week and two emails to her later, I have not heard back from her and still have a broken chair. As a side note, I have written to Office Depot's CEO, to Office Depot's President, and to their customer relations department and not one of them has the decency or courtesy to contact me or to assign someone to follow up with me. So sad to see what has happened to this company that I have been doing business with for almost 30 years. The amount of "one-star" reviews should be an eye-opener to someone there.Business Response
Date: 09/23/2024
Dear BBB,
Thank you for bringing Mr. ******* concern to our attention. I have been in direct contact with the customer and have satisfactorily addressed the matter.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240905-018196
Customer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:09/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number: 383511450-001 On August 31, 2024 I placed an order for some business cards and a foam board sign with Office Depot. It was a very small order. I was told the delivery date was September 11th. Then I got an email on September 5th that my delivery date was pushed to September 17th. I have tried on multiple occasions to get a response from their customer service on why this was being delayed and haven't received a satisfactory response. As of today (Sept 13th), it is still showing as "processing" and I am starting to be concerned that it will not arrive on time. I would like to get confirmation from Office Depot that it will be delivered on time otherwise I have to find other printing services.Business Response
Date: 09/25/2024
Dear BBB,
Thank you for forwarding our customer's complaint. We have reached out to the customer directly about this matter. The customer has confirmed that their full order has since been delivered in two shipments, both arriving in time for their event.
Please let us know if we can be of any additional assistance with this matter.
***** ****
Executive Customer Relations
**********************
Case # ******-014079Customer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:09/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the Office Depot store at ******************************************* in the morning of 09/12/2024.When I tried to buy gift cards and do a split payment with two credit cards of mine, the cashier asked his manager, and the manager, who is Caucasian, exclaimed "one form of payment only" in a very rude manner. I also suspect being discriminated because my face is Asian - she treated customers of other races in a different manner.I would like a supervisor or other senior executives of the business to contact me, to clarify whether Office Depot stores have the "one form of payment only" policy. I am shocked and confused because I have been a customer of ********************** for a long time and I have done split payment in multiple other stores before.Business Response
Date: 09/24/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer and the store location directly regarding this matter. This has since been resolved with the customer at the store level and will be used as a coaching opportunity for the future.
Please let us know if we can be of any additional assistance with this matter.
***** ****
Executive Customer Relations
**********************
Case # ******-000712Initial Complaint
Date:09/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to print at office depot to print out sone documents the resolution was way too high causing documents resolution is way too high causing me to have to print 2 pages for a 1 page document causing consumers to pay more money and have bad quality printing . when i asked the manger to change the resolution he said they arent able to... which hard to believe being that they can edit everything else....this needs to be fixed asapBusiness Response
Date: 09/25/2024
Dear BBB,
Thank you for bringing Ms. ********** complaint to our attention. The store's management team has been in direct contact with the customer and have successfully addressed the matter. At the moment, they are waiting for the customer to visit the store to complete the refund.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240912-012672
Customer Answer
Date: 09/25/2024
Complaint: 22276561
I am rejecting this response because:
Sincerely,
******* ********Business Response
Date: 10/03/2024
Dear BBB,
Thank you for bringing Ms. ********** rejection to our attention. I have attempted to contact the customer asking for the motive of her rejection, but I have not been able to successfully reach the customer.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240912-012672
Customer Answer
Date: 10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:09/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wrote a complaint about a Office Depot store experience at ************************************** (Store #***) on Sept. 3, 2024 to the corporate office. I specifically and respectfully requested asked for a district manager and not a store manager. Instead, I get a robotic copied and pasted email from the store manager ***************************** that sent me some reproduced response starting with, "Dear Valued Customer" and not my name (attached). They even sent it to an email from an old account that was deleted, and not my current account. It appears my complaint was not read at all as I did not want a store manager to contact me, but a district manager. My complaint (shortened for BBB) I walked in the front doors and there was an older middle eastern Indian male with glasses who was the supervisor. He just STARED at me and gave me a nasty look and I was not greeted. Then within FOUR minutes, I passed by THREE employees who did NOT even greet me but just rushed me and said, "You ready to check out??" in a rude way. They wanted me OUT. When I was thinking about what I needed to buy and window shop, that same RUDE Indian/middle eastern male with the glasses just stared at me when I walked past him twice. However, when a WHITE woman and a HISPANIC woman within 10 feet of me passed him, this male employee IMMEDIATELY greeted them and said, "Hi! Do you need help??" and when he passed me again, he just GLARED at me and stared at me. He was rude to me because I was an Asian-American female, and he rudely told me "You ready to check out?" NO GREETING of "hi, can I help you?" like he said to the white and Hispanic women. Just a nasty hateful tone as if he wanted me to get out of the store. It is as if they wanted to get rid of me and get me out of the store. I wanted to look around, buy things and window shop and I had to explain myself multiple times to extremely rude employees. I also walk slow due to a bad hip, and they had NO empathy or understanding of my disability.Business Response
Date: 09/12/2024
Dear BBB,
The customer was contacted by the District Manager of the store as she requested, and the matter is resolved.
***********************
Executive Customer Relations | **********************
********************** | **********, *******;33496Customer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke to the District Manager on 9/11/24. His name was ****** and he was very nice and listened to my concerns. He told me he would address them to improve the customer service and prevent it from happening again. Although I will not shop at the Office Depot store (store #***) again, I hope that my feedback helps improve customer service and how they treat people in the future that shop at store #*** so that nobody will experience that poor treatment by those employees again and feel unwelcomed and judged by them.
Sincerely,
****************Initial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My friend and I went to Office Max on Sep 1st to buy gift cards. My friend purchased first, and when I went to the checkout with gift cards, the cashier called the manager, who said that because my friend had already bought gift cards and we know each other, they couldnt sell one to me. They claimed that because we know each other, they couldn't sell it to me. What kind of unreasonable policy is this? We are two independent individuals, and just because we know each other, does that mean I lose my right to purchase items? Is there an actual policy at Office Max that says they can't sell gift cards to people who know each other? I need to see a clear policy; otherwise, this is obvious discrimination. The cashier and the manager were extremely rude, disrespectful, and arrogant. They kept saying they saw us talking and even said we couldn't enter the store at the same time to buy things. They were watching us as if we were thieves. I demand that their manager to apologize!Business Response
Date: 09/12/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer and store location directly regarding this matter. As requested, store management has extended a written apology to the customer. This experience will be used as a training tool for store managers and associates.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-019599Customer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **Initial Complaint
Date:09/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased office chair from store on July 10. I asked about a chair on the sales floor and asked if chair would fit in my car. The sales lady said sure. I suggested to her a second time that my car was small and without hesitation she responded the same as first question. I was given instructions to take copy of chair info and pay at cash register and that once chair is paid she would bring chair up front. She brought box on a dolly with a warehouse worker by her side. Outside she told me to bring car to store entrance. Once I had car at the store entrance she left and warehouse worker (appearing like customer without uniform) forced the box into the back seat leaving scratches on car window. The box would not fit into back seat of car but he forced it in. The sales staff did not warn me that carrying box by one person would cause injury. There is label on box that warns of injury if carried by one person. I was not able to see label due to label being on top of box which was covered by car ceiling. When I got home box was stuck but I finally wiggled box out of back seat and walked several feet. When I put box down I was in moderate pain. Today I am still in pain. I am scheduled for physical therapy. My recent MRI results came out abnormal. There is mention of new disc annular tear and severe cervical foramen stenosis. Both cervical and lumber results were abnormal. I have right leg and right arm weakness, tingling and numbing. I am right handed and it is now more difficult to write. I am scheduled for follow up with orthopedic and neurologist. An example of negligence is a mopped wet floor with no caution sign to prevent/warn a passerby of risk of having a fall. In my situation I was not given an opportunity to know about or see the injury warning label. Most people pulling out that box would be susceptible to injury without visible warning label, box only visible from one side and not being able to assess weight of box due to box being stuck in theBusiness Response
Date: 09/09/2024
Dear BBB,
The claim # is 4A24084ZXYN0001 and our internal team responded to me on 8-22-24 that they spoke with this customer and have secured his statement. Attached is the email from the internal risk team and they are responsible for taking care of the customer. I submitted the claim, and they have contacted this person. See attachment.
***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496Customer Answer
Date: 09/09/2024
Complaint: 22227863
I am rejecting this response because: "I spoke with claimant yesterday and I secured his statement."This response is vague and I do not see any action taken on part of organization to accept responsibility for a worker abandoning a customer. She was the trained experienced sales associate working under the scope of her employment. She knew the box was heavy and big because it took her two people to unload box from storage and used a dolly to transport box to front. As soon as I saw the sales associate she instructed me to bring my car to front. This was a big distractor and at no point did store suggest delivery nor allow me to assess situation for myself. Instead of staying to assess the situation of a heavy box not being appropriate to be transported in a small car she left. I was confronted with a young worker out of uniform ******* me to get box into car. She was aware of risk of injury to the customer (and warehouse worker when loading box in) when taking box out of car and she should have recommended delivery and as previously mentioned she failed to do this.
Sincerely,
*************************Business Response
Date: 09/12/2024
Dear BBB,
The claim # is 4A24084ZXYN0001 and our internal team responded to me on 8-22-24 that they spoke with this customer and have secured his statement. Attached is the email from the internal claim team and they are responsible for taking care of the customer. I submitted the claim, and they have contacted this person. See attachment.I will email the claim team again.
***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496Customer Answer
Date: 09/15/2024
Complaint: 22227863
I am rejecting this response because: second response is same as first.
Sincerely,
*************************Initial Complaint
Date:09/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 $25 dollar prepaid virtual **** cards online at office depot 5 + days ago.. it's still showing PROCESSING.. I have currently spoken with their customer support 4 times via text and have been told it's been sent to various people. I was told 4 days ago I should receive the link within 3 days to activate the card if not.. to contact them again.. I did and was told it's been reported again.. after reading reviews on office depot website about this card I see numerous people have been done this way and never received their money back or cards!. Iv been patient enough..I ordered a VIRTUAL card to get it asap.. not only am I now being told it will be September 18th before it may finish processing.. but I refund can not be issued until then!! Unacceptable!!! Online at this very moment it shows the same item.. in stock.. and says would be received in 3 days via email.. so they are continuing to sell these cards !Business Response
Date: 09/13/2024
Dear BBB,
Thank you for bringing Ms. ********** concern to our attention. The complaint has been addressed with the customer to her satisfaction. Please be aware that steps are being taken to prevent the same from reoccurring.
Sincerely,
***** *******
Office Depot
Case 240901-004390
Customer Answer
Date: 09/13/2024
They refunded my money on a gift card that came only be used at their store. Along with a 25$ egift card to use at ONLY their store.. I was told the gift cards they were selling were promotion only and not for sale. Yet 2 days ago I received an email from office depot stating they **** egift prepaid cards are back in stock to purchase. I emailed sent the screenshot to the person handling it on behalf of the company and was told it was being handled and not to buy the card.. yet numerous people are still able to purchase it on their app and website and will continue to have the same problem I did.. that is false advertising. It should be takin off app and website immediately!!!. People are buying them and getting robbed. Allowing it to still be advertised in emails and Internet until it's investigated is condoning the sell and stealing of people's money!Business Response
Date: 09/19/2024
Dear BBB,
It appears that we have 10 days to respond to Ms. ********** message; however, the option to do so is not available.
Regarding the complaint, it has been addressed, and we are taking steps to prevent it from recurring. Unfortunately, we cannot share our internal procedures with the customer.
Please let me know if a response to the customer is required and how we should proceed with addressing Ms. ********** concerns.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240901-004390
Customer Answer
Date: 09/19/2024
Complaint: 22226709
I am rejecting this response because:I still did not receive my **** gift cards. Only 100$ gift to office depot. I do not intend to do business there. I would like my 4 25 dollar **** gift cards. AND I would like them to take the cards for sale off their website. I again last week 9/13/24 received an email stating they were back in stock and for sale. So people are still getting robbed.
Sincerely,
******* ********Business Response
Date: 10/09/2024
Dear BBB,
Thank you for bringing the refusal to our attention.
We ask that you allow us more time to respond to the complaint.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240901-004390
Business Response
Date: 10/17/2024
Dear BBB,
I supplied Ms. ******** with the link for purchasing gift cards. Unfortunately, the customer had chosen our promotional gift cards instead.
To rectify this, we have issued a full refund to her account and provided an e-gift card as a gesture of our commitment to excellent customer service. I encouraged Ms. ******** to contact me should she require help with placing a new order. However, I have yet to receive a response from her.
Given these actions, we believe this issue has been fully addressed and consider it resolved.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240901-004390
Initial Complaint
Date:09/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought an office chair from Office Depot few months ago. However, this chair has serious quality defects and the leather has peeled off very badly. I am extremely disappointed with such poor quality chair sold by Office Depot.I request Office Depot to send me a new replacement chair ASAP.Business Response
Date: 09/11/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. Unfortunately, the customer cannot provide the original purchase information or any additional details necessary to locate the transaction. To explore any possible warranty options, this information is required. We have requested the customer to follow up with us directly if they can provide any further information regarding the original purchase.
Please let us know if we can be of any additional assistance with this matter.
***** ****
Executive Customer Relations
**********************
Case # ******-004392
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