Reviews
This profile includes reviews for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromJames F
Date: 06/22/2025
1 starJames F
Date: 06/22/2025
In February I bought an HP computer from this store on Colorado Blvd. I checked the status of the warranty and it had expired. I called the store and they told me to call HP. I called HP and they told me to call Home Depot. I called Home Depot’s HQ and they said that they would take care of it. Never heard back. I had a tech transfer the info from my old computer to the new one and because of specks on the back of the monitor, he thought that the computer had been refurbished. Check your warranty when you buy something from this store.
Office Depot, Inc.
Date: 06/27/2025
Dear BBB,
Thank you for forwarding our customer’s concern. We have reached out to the customer directly regarding this matter. We are currently awaiting more information to best assist and have asked our customer to provide this to us directly via email.
Please let us know if we can be of any additional assistance with this matter.Sincerely,
***** **
Executive Customer Relations
Office Depot
Case # *************Review fromDiana B
Date: 06/01/2025
1 star
I have been a customer of Office Depot at the Divisadero location for 30 years for my supplies and printing, on May 28, 2025, at 6:15 pm I NEEDED to add money to a gift card to use your printer (following your procedures to print) the employee tried to add the money to Office Depot gift card so I can print my forms and after waiting for a long 5 minutes he was talking to an employee on his headphones he replied to me that this register had frozen and he couldn't do the transaction and gave the gift card back to me so i asked him if he can use any other register or anyone else can help me and he replied "NO! ALL THE REGISTERS ARE FROZEN AND WE CLOSE IN 40 MINUTES" I looked around to printing department and seen that customers transactions were being made with no problem so i just left the building as I got in my car at that time my Granddaughter was inside NEEDING TO USE THE BATHROOM URGRNTLY and she was told that she COULD NOT USE THE BATHROOM BECAUSE IT WAS BEING CLEANED. This experience was the worst experience I had ever had. First of all, the process of just wanting to make a copy or to print 2 forms is ridiculous you have to wait in a LONG line to add $2.00 on Office Depot gift card and to wait in another line to print the forms is not customer satisfaction at all. Secondly this employee had no intentions on doing his job or to give me the service I needed he had plenty of time to help me but instead he replied, "SORRY I CAN'T HELP YOU WE CLOSE IN 40 MINUTES AND GAVE THE CARD BACK TO ME". I am friendly, professional and 65 percent of the time I get terrible customer service I took the time from my busy schedule to write this review because I have had enough, I will be pursuing a case against the terrible customer service I always get at this locationReview fromKristal H
Date: 04/11/2025
1 starOffice Depot’s handling of a Business Select subscription cancellation and refund for an HOA has been deeply disappointing. The subscription was cancelled just days after the trial period ended, yet a charge was still processed. Three documented calls were made between August 2024 and January 2025, with assurances during each that a refund was in progress. Despite these repeated confirmations, no refund was ever received. During the third call, a representative noticed that the second phone call had not been properly documented—an odd issue, considering the case number from that call was correctly recorded. Due to this inconsistency, the case was escalated in February 2025 to Robert Brown in Executive Customer Relations. He also confirmed the refund would be issued. However, no refund followed, and a follow-up email received no response. This experience reflects poorly on the reliability and professionalism expected from a company of this size. Businesses should honor their commitments, especially in matters involving billing and customer trust. Based on this experience, even signing up for the free trial of the Business Select program is not recommended. A resolution is still being sought to receive the refund promised months ago.Review fromSherry B
Date: 01/30/2025
1 starSherry B
Date: 01/30/2025
I ordered a new file cabinet for my new office on Dec. 31. It was to deliver on Jan 02. At 9:00am tracking said it was delivered at 5:52AM & "left in a safe place". A chat was started to find out where "a safe place was" & who signed for it. After a lengthy chat, the agent said Office Depot's carrier Veyer said it was "lost". A credit would be issued & I ordered a new one. At 1:15 that afternoon it was delivered, but damaged & completely useless. Now a lengthy phone call later, the new one would be delivered on Tue 7th & bad one picked up. Lengthy phone call on Wed. New one was awaiting approval, then on hold, then on backorder. When a confirmation of cancel wasn't sent, another call, it's not on backorder. It's delivering next day. Tracking said "out for delivery" for two days. Next week, they refused to cancel & it would deliver Tue. Tuesday, yes it's on it's way. Later that day, no it won't deliver, it's in transit to them. The next day they will cancel but will take ***** hours. It delivered that afternoon, but no arrangements to pick up the damaged one. The return has been since scheduled several times & each time, no show & no call after having to give them from 8:30am to 5pm to show up. It was scheduled to be picked up on the 30th again. The driver showed up at the front office on the 29th. She was directed to the opposite side of the building. She drove off, left. Now they say they will pick up on the 30th, if not they will pick up on the 31st between8:30am to 5pm. Until they get it back, no credit for it. Numerous times they said they did an ******************** would call me in ***** hours to get it resolved. They never called & I found out that's because there were No escalations done.Office Depot, Inc.
Date: 02/07/2025
Dear BBB,
I advised the customer to discard the defective cabinet, and we will not require the customer to return and will issue full refund. I spoke with customer, and they agreed with this outcome.
Review fromGlen N
Date: 01/26/2025
1 starI am contacting you to lodge a formal complaint against an employee supposed " manager" at the Glen Carbon location 6449. This incident happened on 1/25/25 around 12:15pm. I am a senior citizen who has been down ill for a week. On my first outing I came to your location with 3 bags of material to shread. Entering a youg lady with sweatshirt & jeans no uniform was behind the counter. I waited my turn. From the time I walked in I noticed a sour look on her face. So when it was my turn I told her what I wanted. She instructed me to move the items over to weigh. I did and when I did I stated " Hey smile is Saturday" trying to be nice & cheer her up. She stated " OH GEE JUST WHAT A WOMEN WANTS TO HEAR" very snarky. I commented I guess so. I dropped the bags on the counter. She weighed the material and then told me, now you take them over to the containers, dump it in and come back to settle up. I did, there was a very large lady checking out. When done I told the lady who checked me out have a blessed day. I told the so called manager she needed to learn how to deal with "customers". Then she told me " THIS IS NOT THE 70'S, YOU NEED TO LEARN HOW TO TREAT WOMEN. At that time the large lady was standing there with a smile on her face. I asked for manager info. She stated " your looking at her" (again an attitude). I " lost it" and told her to "F" off & then said I wanted a local rep. I was given this card by the large lady. 1) I was trying to cheer this person up. I never had or would "any" intention of a " ******" comment. With her attitude it was taken that way. 2) When a youg person who has no "life" experience, should never assume to tell there Senior out of " SIMPLE" respect how they should act or be anytime or anywhere. 3) You NEVER insult a "customer". Maybe, sorry you feel that way, do you wish to speak to a superior, etc. NEVER, NEVER, NEVER treat a senior citizen, let alone anyone else like this. 4) I "expect" a written apology from her.Review fromThomas J
Date: 12/20/2024
5 starsThomas J
Date: 12/20/2024
My wife and I had just bought a Christmas present for the widow of my best friend, and we were anxious to get it to her before Christmas. We walked into the ***** drop point in Office Depot at ******************** and explained the situation to ********. We didn't have a box or cushion wrap or tape or anything except the gift to be sent, and ******** was very helpful to point out where we could find these things in the store. She also helped us to select a shipping method which would get our gift there on time for the holiday. ******** was very professional and polite as well. Thanks to her, I will be going back to Office Depot for my future shipping needs.Office Depot, Inc.
Date: 12/27/2024
Dear BBB,
Thank you for forwarding our customers feedback. We have reached out to the customer directly, thanking them for their review. We have also passed this positive feedback on to the field management team resonsible for the store location so that the associate is recognized for their efforts.
Please let us know if we can be of any additional assistance with this matter.
***** ****
Executive Customer Relations
**********************
Case # ******-001057Review fromKathleen C
Date: 12/10/2024
1 starKathleen C
Date: 12/10/2024
We had an old Gift Card in the office that we were trying to find the balance on. The online ** check system rejected it, likely because it was old. After 3 calls to ***************** and a run around by the automated system, I finally got a live person to talk to. Took here awhile, but she finally came back saying the balance was $82.60. I asked if it had to be used in-store, as I'd already tried to use it on an order on-line and the system said that this gift card could not be used online. After some more discussion, she said she could place the order from her end and apply the gift card. Great! She pulled the items together in and order, confirmed the amount - $82.09 - then asked for a store card or a credit card, explaining the system required that even when the ** was more than the order. So I gave her my company ****. The order went through - she SAID on the ** and I would receive an email receipt shortly. It came in just as I got off the phone. And, the receipt showed the entire purchase as charged to my company ***** I called back **************** again, went round & round the automated system, finally getting a human. Asked her to check the order, and if it was charged to the **** to please cancel it. She went off for awhile, came back and said the order could not be cancelled. No good reason why not, as it had been placed less than an hour ago. I asked for a supervisor, sorry - no supervisors available. She did say she would place a REQUEST to stop the order, but that was all. She said we could return it after delivery. RIDICULOUS! Told her we were not wasting our time to return an order they LIED to us about. And we would stop the charge on the *** We have used Office Depot for many, many years, but will NOT use it any longer. We'd rather pay more at Staples or ****** than deal with the terrible **************** and being lied to by **********************.Office Depot, Inc.
Date: 12/17/2024
Dear BBB,
I've gone ahead and fully refunded the customer **** card back for $82.09 and apologized and advise her to allow 2-10 days for the refund. We will not require the customer to return any of the shown delivered items which means she will get the order for free as a token of our appreciation.
****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496Review fromZebre J
Date: 10/26/2024
1 starZebre J
Date: 10/26/2024
I had the worst experience at the ************ ga location. ****, the manager antagonized me and assisted everyone behind me. The staff has no sense of urgency or care for their customers.Office Depot, Inc.
Date: 10/30/2024
Dear BBB,
I apologized to the customer and the General Manager has reached out to customer directly to resolve and this will be addressed by the General Manager of the store internally to ensure this type of service is unacceptable by associates and also engage this customer.
****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496Review fromDonald D
Date: 09/29/2024
2 starsDonald D
Date: 09/29/2024
Green Mountain pumpkin k-cups. Coffee has a burnt taste. Very difficult to drink.Office Depot, Inc.
Date: 10/11/2024
Dear BBB,
Thank you for bringing Mr. ********* concern to our attention. The matter has been successfully resolved to the customer's satisfaction.
Sincerely,
Executive Customer Relations
Case *************
Review fromJacqui G
Date: 09/22/2024
1 starJacqui G
Date: 09/22/2024
I had a very odd experience. I called the number on back of an old office Max Gift cars that I had. I was trying to get a balance. The number I dialed was on the back of card. An outgoing message said they had a special offer for over 50, and to press 1, if not press 2, even though I am over 50 I chose 2 because that was not the intent of the call. A person answering said “Can you hear me?” Then they started talking about Medic Alert. I asked if they could hear me, but then hung up thinking it was not right. I told a friend and they said she heard of ******** asking Can you hear me? But the really odd thing is I initiated the call. Thought I should report to BBB and Office Max/Depot.Office Depot, Inc.
Date: 10/11/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention. The matter is being addressed internally and steps are being taken to prevent this from reoccurring.
Furthermore, I have asked Ms. ****** to contact me directly if she had any further concerns.
Sincerely,
Executive Customer Relations
Case *************
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