Reviews
This profile includes reviews for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromAnn M
Date: 08/22/2022
1 starAnn M
Date: 08/22/2022
I returned a printer on 08.06.22 which was picked up by a courier service. Office Depot Office Max has confirmed that the printer was returned, and today is 08.22.22 and I have not yet received a refund. With every phone call I place, a new order number, client number and reference number is created. Then I get an email telling me the refund will be processed in 3-7 business day. This company have no clue as to what they are doing. The same processing time that is done when you make a purchase is the same processing time it takes to process a credit. I am at the end of my rope in trying to get a refund from this company. All their employees all read from the same script and no one either do not know how to process a refund, or they are holding onto the refund to met some sort of goal, or for tax purposes. DO NOT BUY ANYTHING FROM THE COMPANY OR YOU WILL REGRET IT IN EVERY WHICH WAY POSSIBLE!!!
Office Depot, Inc.
Date: 08/30/2022
Dear BBB,
Thank you for forwarding our customer complaint.I contacted ***************** via email, I ensured a full refund of her order #*********-001 has been processed and apologized for the delay in processing her return. As a gesture of customer service, I also issued a gift card.The customer has my direct contact information should she have any further questions or concern regarding his matter. However, this issue has been resolved.
*********************
Executive Customer Relations
**********************, Inc
Case # ###-###-####**Review fromAS S
Date: 08/18/2022
1 starAS S
Date: 08/18/2022
************************* is the manager at Office Depot in **********.. the absolute worst managerial leadership I have ever received. She made up that my husband came in the store to cancel a print job when I tried to explain to her three times my husband has never been in the store to cancel my order ever. Then she stated that my order that I was told would be ready today for pick up was not printed because I did not submit my order through the portal. As I tried explaining to her that I live 30 minutes away from the closest office depot/max and that your portal does not have the option to choose printing 2 5x7's on one sheet of paper. I was told by a different manager that I could email my print job in and they would handle it. She said they absolutely would not handle it and it was not printed. I then asked her to explain how to do it online over the phone with me and she would not. I could tell she was older so simply asked is it because you don't know how? then she proceeded to hang up on me! **** POOR SERVICE!!!Office Depot, Inc.
Date: 08/24/2022
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer via emails and voicemails, and we have left messages with our direct contact information. I have sent the customer a $25 gift certificate for the inconvenience. However, we have not received a response from the customer.
Sincerely,
*******************
Executive Customer Relations
********************** Your
*************Review fromAmanda M
Date: 08/07/2022
2 starsAmanda M
Date: 08/07/2022
It's no wonder this company is going out of business. Their processes and SOPs are so out of date. It's unreal. A simple transaction to buy an electronic gift card turns into a four and a half hour experience trying to get my money back. Cancel the order for absolutely no reason and now I have to wait for PayPal to refund me. Absolutely unacceptable. So instead of buying a $500 gift card to buy a chair in store but online first. Now I spent $750 because I had to make it down payment on PayPal to do the pay in 4. All other retailers except pay I'm 4 for installments And so should office Depot there really are behind in the times not only in their technology but also in there business ethics as a whole. I won't be buying from them again everOffice Depot, Inc.
Date: 08/09/2022
Dear BBB,
Thank you for forwarding our customers complaint. I have contacted our customer and acknowledged her concerns. As customer dislikes our current payment process for Pickup orders . I have sent a $25 e-gift card to customer for her inconvenience.
Sincerely,
*******************
Executive Customer Relations
**********************
*************Review fromRandall D
Date: 07/23/2022
1 starRandall D
Date: 07/23/2022
I went from Downtown **********, **, to St. ******** to buy a 4 Drawer file cabinet, which was listed and in store and in 20 min. I could have it, at the store. Total there and back about 20 miles.They didn't have any, and the wouldn't sell the display model.Item ****** 4 drawer File Cabinet for $169.99.Enough said. I won't go back again.Office Depot, Inc.
Date: 07/27/2022
Dear BBB,
Thank you for forwarding our customer complaint. I contacted Mr Davis, via email and apologized for the his recent expereince instore. However, our stores do not sell their displays because anything on display that is still being sold can be ordered for delivery by the store.
As a gesture of customer service I issued an Office Depot E-Gift . This issue has been resolved on my end.
Sincerely,
****** ****
Executive Customer Relations
Office Depot, Inc
Case # ###-###-######Review fromUnsatisfied C
Date: 07/15/2022
1 starUnsatisfied C
Date: 07/15/2022
Office Depot furniture chair-Office Depot chair is NOT of good quality !!..$100+ Office Depot chair -My $150-200.oo Office Depot chair is NOT of good quality !!..As 2 of the chairbase casters broke.. and of course they offer NO replacement parts ..[OR compensate in ANY way for a replacement chair !)..So their advise is to dispose of this chair..Thats sad ! ..The age of disposable furniture !So their answer is TO TRASH my $100 Office Depot chair ,.. AND GIVE THEM ANOTHER $2-300 TO BUY ANOTHER $100 Office Depot chair THAT IS ALSO MADE OF JUST PLAIN OLD PLASTIC AND WILL ALSO BREAK AGAIN !!Id Hate to be forced to trash this $100 Office Depot chair (& to be forced to buy another .. to start all over again w/ another] ..just b/c of not being able to replace 1 part !So WHY would I ever WANT TO REPEAT THAT SAME MISTAKE AGAIN ??!Office Depot, Inc.
Date: 07/26/2022
Dear BBB,
Thank you for forwarding our customer's complaint. We worked with our Private Brand Engineering team to help identify the chair Mr. ******* purchased that has become defective. Mr. ******* did not have a receipt. We are very sorry that the chair has become defective but since we don't have proof of purchase, and the chair might be one that is no longer sold by Office Depot, we are unable to order a defective part.
We sent Mr. ******* a $40 gift card, as a gesture of customer service. We do hope Mr. ******* will continue to shop with Office Depot.
Sincerely,
**** ******
Executive Customer Relations, Office Depot
Case ###-###-######
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