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Business Profile

Pre-Paid Phone Cards

Dial91.com (a service from GlobalTel)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre-Paid Phone Cards.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Fraudulently took $50 from my account and they are refusing to return my refund

    Business Response

    Date: 04/30/2025

    Dear Customer,

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    Globaltel Support


  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    l have a account with Global tel link .com but they are global tel l was putting money on the credit card but the website never stated that l never had a account with the the stole money off my credit card next thing l no my credit card is call me tell me some one just took ***** out of my account without my authorization and they try to buy game stopper it was my bank account . Gobal tel stole the money out of my account and said if l want my money back l will have to pay them ***** dollar. why are this people still in business l asked questions what is your prices they don't have to tell me where is corp they don't have to answer do you have a Supervisor they state is this company in *** no answer.

    Business Response

    Date: 04/19/2025

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been canceled. We tried to process the refund, but it was declined by your bank.

    Regards,
    Support Team


  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** charges inmates .05 cents a minute while sending messages. It takes over 8 seconds to load the screen after opening then takes more than 8 seconds to buffer for the message to go through after him logging out and logging back in for the message to send. The calls also drop and cut in and out which doesn't refund any money. This issue needs to be resolved and money reimbursed.

    Business Response

    Date: 04/11/2025

    Hello,

    We are not GTL and not affiliated with them.

    We are a company that provides a Special Connect Jail Phone Number to help reduce the cost of jail phone services. Additionally, we offer postcards as part of our service.

    Regards,
    Support Team

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/20/24 I paid $49.99 via my debit card for unlimited inmate calls for 3 months, but the service did not work with the facility my husband was located in. I never was able to use the service. I thought the company was Globaltel link, thats the service they use at my husbands facility. I reached out to Globaltel on 10/31/24 for a refund via email explaining to them the service was not working for me, I would like to cancel service and request a refund. I contacted the company again on 11/8/24 requesting my refund, the company stated they would get back to me after reviewing the account. I contacted the company again on 11/20/24 requesting my refund ****** a company representative informed me I would be charged $19.99 as part of their terms and conditions my refund amount would be $30 and I would receive it within 5-7 business days. On 12/05/24 I contacted the company again inquiring about my refund the company issued me a ticket # ******* and stated I will receive my $30 refund within 5-7 business days. I contacted the company again on 12/22/24 inquiring about my refund, the company informed me I would receive it in 5 - 7 business days. As of today 1/01/25 I have not received my refund. This reference number ******* was next to my name when the company returned my email. I would like my refund, I have been waiting patiently but it does not seem this company is planning on issuing me a refund. I would like your assistance in trying to resolve this matter

    Business Response

    Date: 01/02/2025

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

    Customer Answer

    Date: 01/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims they connect ypu with loved ones in jail through post cards and phone but it didn't work for me. This company took my money and refused to help solve issues and then wouldn't give me a full refund.This site seems like it's trying to pretend to be another site.

    Business Response

    Date: 10/26/2024

    Dear Customer,
    We offer a ********************** that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Our Special Jail numbers can work with any facility in the ** no matter what phone provider it is served by.
    We provide you a 100% working number. But to make it work for your inmate from a facility, you need to follow our instructions to register it as your current number and fund it with your facility's provider.

    If you followed all the steps required, it could work for you and your loved one with no issues.

    Your account has been cancelled and voided. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team


    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This service is very deceiving one I only got to this website from an inmate calling me from a facility and the phone prompting me to take the call I needed to set up a service or a prepaid calling and then kicked me off of the call and provided a website to go to I went to the website wanting to get more information in order to do anything on there you had to First submit your information it wouldn't give you any information on amounts or how much it was or what the service was until you provided all your information we'll upon doing this apparently it charged my card $50 I don't even know what for it's apparently not phone time anyways prepaid phone time it's another service for a direct number or something I don't even I'm not even clear still they say that's in their terms and conditions but I mean you can't literally see anything on their website until you put in your information so it's entrapment for sure I contacted the company thinking it would be no big deal to get a refund since I didn't use any of their services and it was within a minute or two of charging the card after three blatantly rude emails back and forth from the company they just kept referring to their terms and conditions they stated that there's a 1999 non-refundable payment due and they would possibly be able to refund the rest it's now been 4 days since I started this conversation still haven't received a refund and I will still be charged the 1999 for a service I didn't even use I wasn't even aware I was getting charged for it just seems super shady and a bit of a malpractice

    Business Response

    Date: 09/09/2024

    Dear Customer,

    Our website tells you the price, who we are and what services we provide. Before you entered your card details and paid, we offered you to read and agree our terms.

    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    Hannah


  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was no advertisement or anything saying that it cost money to create an account they claim it's in the small fine print but it never said anything about charging 50 just to create an account

    Business Response

    Date: 08/02/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th 2024 my sister who was incarcerated was asking for us to put money on her jail phone so that she could call other family members so as both me and my husband was searching on ****** for the *** connect network website to add money to well my husband had found GlobalTel so he thought it was the same so he added my debit card but didn't put in an amount and then the next thing we knew my bank card was charged for ***** and then we both found out that company was not the correct one so we had emailed them asking for a refund and of course git no response so then we called them and of course was told that only ***** was going to be refunded and then the customer ********************** was still trying to get us to use their services even after being told that their services would not work for us then it has been a week and called them again and was told that it would take another 7 to 10 business days for the refund of ***** would be back in our bank so I just want to make people aware that this internet site is scamming people and that if you are looking for *** connect network that this is not the right place and they refuse to give you a full refund

    Business Response

    Date: 06/13/2024

    Dear Customer,

    Our website tells you the price, who we are and what services we provide.

    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    ******

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website tells you to enter your credit card information to set up an account. Once you submit the information you are automatically charged a fee. I would like a full refund. The website doesn't state that it charges you just to set up the account.

    Business Response

    Date: 05/16/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Globaltel Support

    Customer Answer

    Date: 05/16/2024

    The company is trying to make me agree with their terms to receive a refund when they said I already and can only receive a partial refund. I would a full refund.

    Customer Answer

    Date: 05/17/2024

     
    Date Sent: 5/16/2024 12:26:10 PM
    The company is trying to make me agree with their terms to receive a refund when they said I already and can only receive a partial refund. I would a full refund.

    Business Response

    Date: 05/17/2024

    Dear Customer

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction happened on 5/09/2024. It was advertised as a prepaid calling account for incarcerated family members. But it is not. When I called to get a refund they wouldn't allow me a full refund saying there was a $14.99 credit card processing fee. I never used their service and just wanted a refund. They would not let me speak to a supervisor or accounting or customer **********************. It is not a real business. They do not handle prepaid calls for inmates

    Business Response

    Date: 05/14/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide. We do not serve prepaid calls. 
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Dial91.com (a service from GlobalTel) is NOT a BBB Accredited Business.

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