Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JUL 08, 2022POS PURCH - CLICKSEARCH.** T **** ** ************ CLICKSEARCH.** TRIAUS-$0.95 JUL 08, 2022POS PURCH - CLICKSEARCH.** T **** ** ************ CLICKSEARCH.** TRIAUS-$0.95 I was at the web site and by accident I hit the search button not seeing any advertise charge. They charged my account twice and I am requesting a refund to mu Bank account.Re: [ClickSearch] Re: didn't subscribed for these-please remove the chr...To: ClickSearch; *************************** (ClickSearch)07/14/2022 1:48 AM 2 ---- "*************************** (ClickSearch)" <******************************************> wrote:> Your request (*****) has been updated. To add additional comments, reply to this email.> ---------------------------------------------->> ***************************, Jul 8, 2022, 16:49 EDT >> Hello,>> Thank you for contacting ClickSearch!>> Your refund request has been accepted. Our team is processing your refund now and you will see the funds in your bank account between 1-5 business days depending on your bank. Your subscription has also been canceled and you will not receive any further charges.>> If you have any questions or concerns please contact us:>> Phone Support: (888) 775-7569 9am-5pm EST > Email support: ********************************* 24/7 >>> We hope you have a great day!>> ---------------------------------------------->> Jamesac1, Jul 8, 2022, 16:40 EDT >> didn't subscribed for these-please remove the chrages >> ------------------> Submitted from: https://clicksearch.us/>> --------------------------------> This email is a service from ClickSearch.>> I have yet to receive my refund. If I dont receive it in the next day or so, I wll file a complaint wiith the Better Business > Bureau.

• Initial Complaint

  Date:07/13/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a trial membership for $.95 on 6/25/22. I was having trouble navigating through the app. I checked my bank account minutes later and saw that they had made two additional charges of $19.95 and $29.95. I tried to call them, but they were not open on a Saturday so i immediately sent them an email requesting that my subscription be cancelled and that whatever those additional charges were for be reversed. I also went into the app and manually cancelled my subscription on the same day, 6/25/22. On 6/27/22 I checked my account and they had made another charge of $9.95 to my account. I called and spoke to a representative on that same day, 6/27/22 and they told me somebody would be in contact with me. I received an email later that same day saying my request for a refund had been accepted and I would receive a refund within 1-5 business days. I called several more times checking on my refund and they keep saying they would escalate my concern, then I would receive an email saying the same thing about my refund, that it was on its way. On 7/8/22 I called again and this time they told me they had a problem refunding me because there was a problem with my debit card. I have not changed my card. On that same day I received an email saying if my refund was not received within 3 business days I should contact them again. I called them again 7/12/22 and was told again my concern would be escalated in their "billing department." Nobody contacted me, by phone nor email. I called them again today, 7/13/22 and they sent another email now saying that a billing supervisor will contact me by email within several business days regarding my cancellation request. Still no refund. I can't get anybody in this so called "billing department" to talk to me. The representative always says they will escalate my problem but nothing is resolved.