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Business Profile

Searchers of Records

Click Search LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 22, I wanted a report from Click Search. I signed up for the initial $.95 charge for the report. Once I viewed the report I immediately called and canceled. I received email verification that my subscription was cancelled and I spoke with 2 representatives to ensure the subscription was canceled and was sent another email to confirm the cancellation.Upon checking my bank account, Click Search deducted $.95, $9.95 twice and $59.85 pm the same date. I have repeatedly called this company 4 or more times inquiring about my funds only to be told some will get in touch with me and my funds( with the exception of the $.95) would be returned to my account in 3-5 business. So far, I havent heard from them nor have they returned my funds.

    Business Response

    Date: 08/31/2022

    Thank you for reaching out.  After further review, I see that you purchased a detailed report for the search you performed.  That is the $59.85 charge.  The $.95 trial period provides details on the kind of information we offer.  Per the refund policy, since you purchased a detailed report on the number you searched, you are not eligible for a refund as the services were used.  I have refunded the $9.95 charge and confirmed that your subscription has been cancelled and no further billing will occur.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29th I was charged ***** at 3:15 pm which was taken off my Debit card on July 30th at 10:17 am i charged ****USD Which was declined 4 times because my card was locked I didn't use this service nor need the service I called immediately and ask for a refund due to unauthorized use of the service in my card it's been a few weeks and i have yet to receive refund I have Hey iPhone pro 13 which Apple has their own phone location locating service I don't need to service I don't need to service and I would like my money back

    Business Response

    Date: 08/29/2022

    We apologize that you are unhappy with your search.  We see that you searched a number and received a detailed downloadable report for this search.  Our refund policy is if you perform a search and receive the detailed information, no refund is due.

    We have cancelled your subscription and no further billing with occur.  

    Thank you!

    Customer Answer

    Date: 08/29/2022

     
    Complaint: 17770062

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened account 07/15/2022 and canceled online the same day as the service was not as advertised. On 7/15/2022 my bank account was charged $****, $.95, $5**** and **** again. Since then, I have called over 15 times to inquire about my refund and to this date my account has not been refunded. WHAT DO I HAVE TO DO TO GET MY MONEY BACK????

    Business Response

    Date: 08/24/2022

    We are sorry to hear that you are not completely satisfied with the information you were provided.  We see that you purchased a detailed person report.  In addition, you cancelled your 3 day trial within the trial period which is why you were billed the $9.95.  As our Terms of Service indicates, since you received detailed information, you are not eligible for a refund.  You can visit the Terms of Service at the following link; https://clicksearch.us/legals

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/8/2022 was supposed to be originally charged for .95 but got charged for more ***** and ****. Been trying since then to get refund to my account and have been through multiple service personal via phone and email.

    Business Response

    Date: 08/23/2022

    After further review of your account, we see that you performed and purchased a pdf report for $19.95 for a telephone number.  You also cancelled within the 3 day trial which you were billed a $9.95 cancellation fee.  Per our refund policy, you are not eligible for a refund for any report provided.  You can visit our refund policy page here for further review, https://clicksearch.us/refund-policy

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Click search unauthorized used an credit card that someone stolen from me to take money off my credit card. I file an identification thief report with the Federal trade commission and told them about it. They refunded me. Then some how they took money again. And i complain to them about it.

    Business Response

    Date: 08/19/2022

    You were refunded in full.  Please review your statement as I can provide you proof that this was refunded in full.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Clicksearch under a three day trial and canceled my trial the same day i signed up. They charged me that day for the full monthly subscription. The web site stated that i could cancel within three days for no fee. They charged me $58.95,$9.95,$9.95,$9.95, $9.95, & $0.95. I tried to have my credit card removed from their online website but you can't because their site won't allow you to remove payment information. The free 3 day trial is not free clearly. I feel like this company is operating in a fraudulent manner and taking advantage of people daily. I tried to log into my account but they deleted my account before I could get the information off it. I called today to find out why they charged me but they said they couldnt help me because they deleted my account after i had called a left a message over the weekend. yes i threated to *** them so I'm guessing they deleted my account so that i couldnt. I didnt delete my account because i was trying to get my money back first before i did that. ClickSearch decided for me that they would delete the account. I dont have any supporting info other than my credit card statement. I filled a dispute of the charges with my Credit card company. ClickSearch told me they couldnt refund me the charges because i filled the dispute with my credit card company. They were suppose to contact me about this is*** and have not done so.

    Business Response

    Date: 08/16/2022

    We would like to clarify this complaint.  This customer was refunded in full on 8/1/22, as requested by the customer.  There have been no deleting of the customers account, as the customer attempted to obtain the information after the refund was issued.  Your account is then deactivated and you no longer have access to the dashboard.  Unsure why the customer is making fraudulent claims 16 days after they were refunded in full.

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gave me absolutely no information and regarding or pertaining to thank you anyone that I know My phone was in my pocket and was on this website It appears for $4.95 I was supposed to be for looking up someone's name but instead the company decided to Give me wrong information and then bill my credit card almost $400 for absolutely nothing Now you're telling me that you'll pay my money back to my account without my authorization of3 times for 89. 95 52 .95 1 time4 .95 1 time Within 5 days You say you'll refund my money you stole ****** said than done I need that money for my kids food on the table you have stolen my information and my information and broken into my breaking account and taken every last dime I've had It's obvious from reading the reviews about this company what you can do to someone's bank account The part that I don't understand is how the state attorney is allowing this to happen I will be reaching out to them next to see what other or next steps I will be taking to make sure your company's doors are shut down and someone is prosecuted for stealing someone like myself Money without 0 authorization It used to be overseas company that did this but to see that you're out of ********** ******* discuss me that you're an actual ********* doing this behind closed doors I didn't I dare you to give me a call and we can settle this face-to-face I would like to see you hand me my money back straight to my face and tell me why you stole every dime I had in my bank account I hope bbb does The work that the BBB says they will do behind something like this Yes I can show proof to the BBB Please somebody tell me how this company is still allowed to be online advertising for something that they do not do they get your credit card information and rob you

    Business Response

    Date: 08/24/2022

    We apologize you are not completely satisfied, however, I would like to clarify the chain of events.  You subscribed and performed 2 detailed searches for a number and then a person.  You must of accidentally purchased the detailed reports 2x.  ******** did not return your money, we refunded you for the duplicated purchases on your part.  You have now since disputed the remaining 3 which we are unable to assist you any further as it is now being dealt with through the banking system.  We do not voluntarily perform searches on your behalf, you performed these searches and we provided the detailed information.  We hope this clarifies your concerns.

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I logged on to click search and consented to a $0.95 trial on July 21, 2022. After 5 minutes on the site, within the allowed period, I unsubscribed. A few minutes later I was charged $89.95 for a full subscription . I called my local *************** and the teller said to try to resolve the issue myself. I emailed click search and the next day received an email from *************************** saying that my money would be refunded in 1-5 days. The next day, July 22,2022, I was charged 2 additional charges of $9.85 each. I again emailed click search and was told the charges would be refunded in 3-5 days. Then nothing. On July 27, 2022 I called *************** and filed a dispute. It will take 90 days to resolve. I am on a fixed income and have been -$50 overdrawn since July 21. Any help is greatly appreciated.

    Business Response

    Date: 08/24/2022

    You were refunded in full on 7/27/22.  No further refunds can be issued.

  • Initial Complaint

    Date:07/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th 2022 I was charged three separate transactions by this website that I've never even used. I'm not sure how they attained my debit card information but they took .95 cents ***** and ***** out of my account.I've been in contact with the company several times over the last few weeks expecting my refund for the transactions that were fraudulently charged to my account and all they do is email and confirm a refund when no refund has been received.

    Business Response

    Date: 08/16/2022

    We apologize for the issue at hand, however, you searched 2 people and also a phone search on June 28, 2022.  The detailed reports were sent to your email, which matches this email you are providing on this platform. There is no other way to receive the information.  If you would like, I can provide the exact names and number of the 2 individuals that you searched and the full detail comprehensive report you received on the number searched.  You also received all of your login credentials and receipt via email, which matches this email also.  The 30 day refund policy was provided both at checkout and sent with your login credentials.  Per the refund policy, since you perform successful searches and received detailed reports, you are not eligible for a refund.  Please click on this link to view the refund policy, https://clicksearch.us/refund-policy

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened account 7.4.22 and canceled online the same day as the service was not as advertised. On 7.5.22 my bank account was charged $9.95, $.95, $59.85 I called and verbally canceled and requested a refund. Later in the day on 7.5.22 I was charged another $9.95. I have requested refunds several times and told its being processed with 3-5 days. Today is 7.15.22 and I still don't have a refund.

Click Search LLC is NOT a BBB Accredited Business.

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