Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bluegreen Vacations Unlimited, Inc. has 58 locations, listed below.

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  Bluegreen Vacations Unlimited, Inc.

  4960 Conference Way N STE 100 Boca Raton, FL 33431-3311

• 

  Bluegreen Resorts Management

  PO Box 105192 Atlanta, GA 30348-5192

• 

  Bluegreen Resorts

  PO Box 10592 Atlanta, GA 30310-0592

• 

  Shenandoah Crossing Resort & Country Club

  10 Shenandoah Crossings Road Gordonsville, VA 22942

• 

  Bluegreen Vacations Unlimited

  532 W Munroe Ave Wisconsin Dells, WI 53965-8593

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Blue Green Resorts since 2007. For health reasons we needed to sell our deeded property so we listed the property with Pinnacle Vacations, a subsidiary of Blue Green. We sold the property in April, 2022, and were directed by the selling agent to submit all necessary paperwork, which was done by May 9, 2022. We have been told, after numerous phone calls to Pinnacle, and Sterling Title Properties, that Blue Green must submit Estoppel (proof of ownership) papers to Sterling. To date (August 4) this has not been done. Sterling Title now tells me that even if they receive the Estoppel by tomorrow it will take five or six more weeks before we can receive the money from the sale. In the meantime, I fear that Blue Green will send me an invoice for maintenance fees, due in September. These fees are quite substantial, and I am not in a position to pay them.In the meantime, my husband passed away on April 23, so I am trying to resolve this problem by myself (a copy of his death certificate was sent to Pinnacle along with our final papers by May 9, 2022.)Many calls to Blue Green and "chats" to their customer service department have yielded no information. I would deeply appreciate your help in resolving this dilemma.Yours truly,*******************

  Customer Answer

  Date: 08/05/2022

  I have tried to send 2 documents to you via your email. They are photo-copies of. my documents as I do not have scanning capabilities.

  *******************

  Business Response

  Date: 08/15/2022

  August 15, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 17675540
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 5, 2022, regarding the consumer correspondence of Mrs. ******************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *************************** and Mrs. ******************* purchased a Sampler Membership in 2008 with a one-time allotment of ***** Points. Mr. and ************* upgraded to a deeded timeshare interest with the Bluegreen Vacation Club on September 23, 2008. Mr. and ************* also purchased an Owner Sampler with a one-time allotment of ***** Points on March 9,2010. Mr. and ************* increased their Points ownership four times through equity trade purchases on June 16, 2010; March 18, 2011; April 22, 2013; and November 10, 2014. Mr. and Mrs. ***** timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Silver benefits.
  
  Upon receipt of your correspondence advising of Mrs. ***** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with ************* by telephone on August 8,2022, listening to her concerns, expressing condolences for the loss of her husband, apologizing for her frustration, and offering to find out the status of the transfer to the new owner. ************* thanked our Specialist for calling.Our Specialist advised that she will be following up with additional information. Our Specialist spoke with ************* again by telephone on August 11, 2022, advising that our Title department figured out the disconnect and why the process has taken much longer. They will be processing further and expediting the transfer. Our Specialist advised she will reach out again once additional updates are received. ************* thanked our Specialist for calling and for providing updates. Our Specialist thanked ************* for speaking with her and for her patience. In addition to speaking with ************* directly,Bluegreen wishes to respond to Mrs. ***** concern through the Better Business Bureau as well.
  
  Mrs. ***** primary concern is regarding the status of the sale of her ownership through Pinnacle Vacations. Bluegreen desires to be responsive to this matter for *************. As mentioned above, our Specialist provided updates regarding the delay and the current status. Bluegreen sincerely apologizes for the delays that ************ has experienced. We greatly appreciate that she reached out through the Better Business Bureau to allow us to determine the reason for the delay,rectify the issue, and continue to provide updates as we expedite the transfer of ownership. In the meantime, should ************* have further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because Im a bit concerned about whether or not Bluegreen is playing games with me as an owner. They actually sent me release paperwork to get out my timeshare at the end of last year so I signed those documents and sent them back. As far as I know that only cancelled ONE of the contracts. Theres another one that I still owed money on that Id made clear to ********************** I also wanted to cancel because I cant afford it and I dont want it. They wouldnt send me paperwork to cancel this one, instead they just sent late notices and stuff telling me Im delinquent and trying to get me to pay. Ive told them more than enough times the REASONS Im ready to be done with their company and I really hoped they would do something about the other contract too. It doesnt do me much good to have one of the contracts terminated if theyre just going to keep chasing me down for the other one and threatening my credit.

  Business Response

  Date: 08/12/2022

  August 12, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 17666759
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 3, 2022, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ************************************* and ****************************** first purchased a timeshare interest with the Bluegreen Vacation Club on January 24,2009. ************************************* and ************ increased their Points interest by purchasing additional contracts on July 3, 2017, and January 25, 2020. ********************* and ************ timeshare interest confers ownership of ***** Biennial Vacation **** Points.
  
  Upon receipt of your correspondence advising of ************ concern, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ************ by telephone and email on August 5, 2022, resulting in leaving messages that we wish to speak with ************ regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ********************** on August 10, 2022, listening to his concerns, reviewing the status of their account, and advising that a Pinnacle transfer had begun, which has requirements both owners would have to meet. Our Specialist informed ********************* that she would continue to reach out to ************ to provide the same information. Our Specialist also reached out to ************ by telephone on August 11 and August 12, 2022 again leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ************ directly, Bluegreen wishes to respond to ************ concern through the Better Business Bureau.
  
  ************ primary concern is regarding the status of the cancellation of their timeshare purchased on January 24, 2009. During their conversation on August 11, 2022, our Specialist advised ********************** the status of his and Ms. ************ and while they were offered relief in October of 2021, that ********************* and ************ did not move forward at that time. Our Specialist informed ********************** that he and ************ will need to agree what they wish to do with their ownership. Bluegreen would advise that ********************** and *********** would need to be current on maintenance fees to be eligible for the relief offered by Pinnacle Vacations. Additionally, Bluegreen would highly recommend that ************ schedule a time to speak with our Specialist, to receive further information.
  
  Bluegreens ************* ********************** team has reviewed ********************** and *********** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for ********************** and ************. At this time, however, Bluegreen would advise that ******************** and ************ mortgage loan for their timeshare purchase on January 25, 2020, has been charged off due to nonpayment on November 3, 2021. Additionally, ******************** and ************ received a relief from Pinnacle Vacations for their purchase on July 3, 2017, in which ******************** and ************ were released from and their account was removed from our systems on January 18, 2022. Our Specialist would be happy to provide further information for ********************** and ************ if they wish to speak by telephone. Should ********************** and ************ have further questions or concerns, they have the direct contact information for our ***************************************************************************** **** Services
  Bluegreen Vacations Corporation