Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,127 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract Reference #******* I hope this letter finds you well. I am writing to address the circumstances surrounding our timeshare contract and to discuss the possibility of its cancellation.Our journey into the world of timeshares began when we responded to an enticing ad offering a free two-day getaway. The prospect of an all-expense-paid trip was appealing, especially since my wife and I were grappling with the recent tragic loss of our grandson, *******, who had tragically drowned. This incident profoundly affected our family, especially my wife, ********, who was very close to ******* and his younger sister. The trauma led to significant emotional distress, and ********'s doctor had to prescribe medication to help her cope with the grief.The promise of this getaway, along with a $50.00 gift card, provided a glimmer of hope during these trying times. We agreed to participate in a presentation, as it seemed like a reasonable trade for some much-needed respite. We embarked on the trip to *************** with high hopes. However, what was expected to be a two-hour presentation turned into an exhaustive seven-hour ordeal filled with pressure to purchase a timeshare. We were taken on a tour of a potential resort, which was portrayed as a "dream destination." The noisy environment and the absence of any acknowledgment or empathy toward the recent loss of our family member made it challenging to make a clear decision. Despite our emotional vulnerability, we were relentlessly pressured to buy, with enticing offers, including a pair of airline tickets to any national destination. We found ourselves feeling increasingly uncomfortable as the hours wore on. We had no option to rent our points, and the pressure to make a rushed decision left us emotionally drained and mentally fatigued.contract.Sincerely,***************************** and ***********************
Business Response
Date: 07/01/2024
July 1, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21880766

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 21, 2024, regarding the consumer correspondence of ********************************* and **********************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************* and ********************************** purchased a timeshare interest with the Bluegreen Vacation Club on August 2, 2018. At one time, ******************** timeshare interest conferred ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and Mrs. ******** concerns,our ************* ********************** Specialist reached out to Mr.and ******************* by telephone and email on June 21, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence, requesting their availability to speak by telephone, and providing direct contact information. Our Specialist spoke with Mr. and ******************* by telephone on June 24, 2024, and they stated they had been in contact with a third-party exit firm previously. Mr. and ******************* confirmed they did not send any correspondence through the Better Business Bureau and advised the third-party exit firm sent the complaint through the Better Business Bureau on their behalf against their wishes. Mr. and ******************* stated they were fine, needed no help, and thanked Bluegreen for resolving their concerns prior to the Better Business Bureau correspondence. In addition to speaking with Mr. and ******************* directly, Bluegreen wishes to respond to ******************** concerns through the Better Business Bureau as well.

Mr. and Mrs. ******** first concern is regarding pressure they state they felt to purchase, the length of the sales presentation, and the incentives offered. Bluegreen would advise that Mr. and ****************** were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. Mr. and ******************* also state the presentation lasted a long time. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only.This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.Regarding gifts provided for purchasing, these incentives are promotional offers given as a bonus for owners to enrich their vacation experience, but are not intended to create pressure.

Mr. and Mrs. ******** other concern is regarding rental of their Points. Bluegreen would advise that commercial rental transactions are strictly forbidden as stated in the Owner Confirmation Interview at Section 14. Furthermore, Section 14 states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Mr. and ******************* initialed beside Section 14, signifying they agreed the purchase was not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments states that the purchase is not for any possible rent returns.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely, since receiving their Better Business Bureau correspondence.Bluegreen would like to offer our sincere condolences to Mr. and ******************* on the loss of their grandson. As Mr. and ******************* are aware, they are no longer Bluegreen owners and have been removed from our system. Mr. and ****************** were released from their ownership on March 5, 2024. Should Mr. and ******************* have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation

Customer Answer
Date: 07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* And *******************************
Initial Complaint
Date:06/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told false information to purchase a three night stay. I asked for the info to be emailed to me before making the purchase. I was told I had to provide my charge account before it could be sent. I was charged $199 for a false advertisement.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21880624

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 21, 2024, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************* and **************************** purchased a four-day, three-night vacation package from our partners at ************* on May 18, 2024. The cost of the package was $199, and Mr. and **************** had a twelve-month period from the purchase date in which to use their vacation package. The package did require attendance at a sales presentation during the stay.

Upon receiving the Better Business Bureaus correspondence advising of Mrs.******* concern, one of our Customer Experience Specialists reached out to **************** by telephone and email on June 23, 2024, notifying her that we would like to speak with her regarding her Better Business Bureau correspondence. Our Specialist followed up with ***************** by email on June 26, 2024, providing an update on the status of her vacation package. Although we have been unable to speak with ***************** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs. ******* concern is regarding information she was provided at the time she completed her package purchase. Without additional information as to what ***************** is refencing, we cannot provide detailed clarification. However, should **************** wish to discuss her concerns, she has the direct contact information of our Customer Experience Specialist, who will be pleased to assist her.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* package purchase experience closely. In reviewing their account, our records show that ***************** originally requested to cancel their vacation package on June 20,2024, which was outside of the 30-day cancellation window. However, as a gesture of goodwill and customer satisfaction, our Specialist has canceled Mr. and Mrs.******* package and refunded their payment. Mr. and ***************** should receive their refund of $199 within three to five business days of the refund date,which was June 26, 2024. Bluegreen is pleased that we were able to resolve this issue for *****************. Should ***************** have any further questions or concerns, she has the direct contact information of our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When you buy through them they have a Clause in there contract that says they can share your information. We'll my husband and I would not of purchase through them if we knew this and could not opt out of them sharing my info. But we bought and they shared our info and we got a call. The call came up Bluegreen on the caller ID and I answered. They had us believing that they could sell 6 weeks of our RCI time if we purchased them. So we did at the coast of 2394 dollars. We never would of purchased something like this if we didn't belive they were working with bluegreen. I think bluegreen is responsible because they shared our info.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21878925

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of *************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************* and ************************** purchased a one-year Sampler package from Bluegreen on November 9, 2021. Mr. and *********** then upgraded to lifetime ownership, purchasing a Bluegreen Vacation Club timeshare interest on September 12, 2023. Mr. and ************* timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ************* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists spoke with *********** by telephone on June 24, 2024, listening to her concerns and providing clarification on Bluegreens information-sharing policy. In addition to speaking with *********** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau as well.

************* concern is that she feels Bluegreen shared their information with a rental company that contacted them separately about renting RCI weeks. Bluegreen would advise that, because Mr. and *********** purchased deeded property that is recorded with the local government, their information becomes part of the public record, so other companies may thereby be able to access it and contact them. Bluegreen always encourages owners to be wary of unsolicited contact regarding their ownership. We would advise that our contact center is open six days a week to assist our owners with any questions or concerns they may have, including providing guidance related to any suspicious contact our owners may receive.

Bluegreen would further advise that Mr. and *********** were provided a copy of Bluegreens Privacy Policy Notice when they completed their purchase. This notice describes in detail the information Bluegreen collects and the circumstances under which owners information may be shared. This document includes an opt-out form, which Mr. and *********** are welcome to complete and mail to the address provided on the form.

Bluegreens ************* ********************** team has reviewed Mr. and ************* ownership and recent experience closely. After doing so, Bluegreen finds that Mr. and *********** were not contacted by the renter as a result of information shared by Bluegreen, as Bluegreen is not affiliated with the company that contacted them. Therefore, Bluegreen is unable to provide a refund of the fee Mr. and *********** paid. Should *********** have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently lost my spouse, and now I'm doing my best to provide for myself and my two kids, making sure we have a home and all the essentials. The rising costs of things like healthcare, daycare, taxes, and more are putting a massive financial strain on us,especially with a timeshare that has maintenance fees I wasn't informed about truthfully.To add to the stress, you pressured me to sign up for more points earlier this year, and now I'm facing a financial disaster. I'm struggling to figure out how I'll manage Christmas for my kids and cover the new braces payment for my son. It's been tough.Considering the misrepresentation and loss of my spouse, I humbly request a cancellation of my contract with Bluegreen.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21878869

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of Mrs. ******************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* (deceased) and Mrs. ******************* purchased a timeshare interest with the Bluegreen Vacation Club on October 18, 2020. ************ increased her Points ownership by purchasing an additional contract on February 7, 2023. At one time, *************** timeshare interests conferred ownership of ***** Biennial Vacation **** Points, ****** Annual Vacation **** Points, and Premier Silver benefits.

Upon receipt of your correspondence advising of *************** concerns, our ************* ********************** Specialist reached out to ************* by telephone and email on June 24 and June 25, 2024, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence, attaching account status documentation by email, and providing direct contact information. Our Specialist reached out again to ************* by telephone on June 26, 2024, resulting in leaving a voice message that we are trying to reach her and providing direct contact information. Unfortunately,at this writing, we have received no response from *************. Although we have been unable to speak with ************* directly, Bluegreen wishes to respond to ************** concerns through the Better Business Bureau.

*************** first concern is regarding the financial hardship she is experiencing due to the loss of her spouse. Bluegreen regrets to hear of ************** passing, and we offer our sincere condolences to *************. Bluegreen would advise ************* that the purchase terms for her timeshare purchases were disclosed at the time of purchase. The second page of *************** Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If she was uncomfortable with the financing terms, ************* could have departed the sales presentation without signing any documentation or completing a purchase. ************* initialed at the bottom of page one of the Bluegreen *************** Summary & Owner Confirmation Interview, indicating that she had reviewed the financial summary and could afford to make all payments connected with the timeshare purchase and agreed to the purchase terms.

*************** second concern is that she states she was not truthfully informed about her maintenance fees. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ************* initialed next to Section 8, indicating her understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months,longer payment plans and advance prepayments before the maintenance fee bill is due. Furthermore, *************** maintenance fees for her previous purchase, her new purchase, and the total maintenance fees were provided on her Purchase Proposal.

*************** third concern is regarding the pressure she states she felt to purchase at her owner update meeting. Bluegreen would advise that our owner meetings are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner meetings impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. ************ did not need to consider information presented about purchasing additional Points if she was not interested in expanding her ownership.

*************** final concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides a space for ************* to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. ************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed *************** ownership closely, since receiving her Better Business Bureau correspondence. After review, Bluegreen finds that ************* remains bound to the terms of the purchase agreements and promissory notes she executed for her timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for *************. At this time, however, Bluegreen would advise that ************** mortgage loans for her timeshare purchases on October 18, 2020 and February 7, 2023, charged off due to nonpayment on March 20, 2024 and March 18, 2024, respectively. ************* is therefore no longer a Bluegreen owner and has been removed from our system. Should ************* have any further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon using your Bluegreens services, Ive noticed a few discrepancies Im not in favor of and I would like help closing the contract. Each upgrade we made resulted in a separate contract and additional payments. This was not made clear to us as they made it sound like the new contract would cancel out the old. The separate contracts and payments for each upgrade have added to our financial worries, and has become impractical given Im currently between jobs. With the rising cost of living, it has become financially unfeasible for me to continue making payments on the timeshare. Please help us find a way we can close out our timeshare contract. With our retirement around the corner, we won't be able to financially recover if we continue.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***************** and the *********
*************************************************************************************************************

RE: Consumer File No. 21878200

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of ****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** purchased a Bluegreen Vacation Club timeshare interest on October 10, 1998. ****************** subsequently increased his ownership interest by purchasing additional Points on January 12,2016; January 21, 2017; and December 20, 2017. ****************** also completed an upgrade with ******************************** on June 1, 2013. Mr. and Mrs. ******** timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ****************** by telephone on June 24, 2024, leaving a verbal message with a nonowner who answered the call. Our Specialist followed up by email on that same date, notifying ****************** that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to ****************** by telephone again on June 25, 2024, but was unable to leave a voicemail message due to a full mailbox. Once again, our Specialist followed up by email on that same date, notifying ****************** that we are trying to reach him and providing direct contact information. Our Specialist made a final attempt to reach ****************** by telephone on June 26, 2024, but was once again unable to leave a voicemail due to a full mailbox. Although we have been unable to speak with ****************** directly, Bluegreen wishes to respond his concerns through the Better Business Bureau.

Mr. ******** first concern is regarding their request for assistance in canceling their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs.******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and ******************* signed to make their timeshare purchase. Mr. and ******************* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ****************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist would be happy to discuss this rescission period with ****************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ******************* during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product as circumstances change. Owner Confirmation Interview Section 13 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5:Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. ******** second concern is regarding their timeshare purchases being separate contracts, when they understood the purchases would be combined.Bluegreen offers one type of upgrade where an owner makes an equity trade of the timeshare interests they already own and uses that equity as a partial payment toward the new purchase. This equity trade option effectively combines separate purchases into a single contract. However, with the exception of their June 2013 contract, which was an equity trade of Mr. ******** 1998 purchase,Mr. and ******************* purchased additional contracts and did not use equity from previous purchases for those purchases. As a result, they retained several separate contracts. Mr. and ******************* initialed next to Owner Confirmation Interview Section 12, where it states that if they made previous Vacation **** purchases, all payment obligations for those purchases are independent and will continue.

Mr. and Mrs. ******** final concern is regarding affording their timeshare ownership. Bluegreen would advise Mr. and ******************* that the financing terms for their timeshare contracts were disclosed at the time of purchase. Depending on the contract, the first or second page of Mr. and Mrs. ******** Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation **** Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, Mr. and ******************* could have departed the sales presentation without signing any documentation or completing a purchase. Moreover,Mr. and ******************* initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely. After doing so, Bluegreen finds that Mr. and ******************* remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by Mr. and *******************. Should ****************** have any further questions or concerns, he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 07/02/2024

Complaint: 21878200

I am rejecting this response because: As I have tried to explain to you, I am currently in between jobs and while I was not 11 years ago, I am now. With our economy being where it is, I'm asking for your understanding. We would like to work something amicable out with you, and we aren't looking for any kind of refund either.

Sincerely,

*************************
Initial Complaint
Date:06/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended a meeting for Bluegreen's disclosure about our Timeshares. I met with ****** and a ***** man named *******. ****** went over many things that we were not aware of with Bluegreen. She mainly stated that you sold out to Hilton and ****** would be taking over this January. The meeting was held at ***************** in *****, ********. I had given ******* our maintenance fee documents which he made copies of along with our drivers license. The documents were said to be forwarded to one company. We had advised ****** that we could no longer afford the timeshare and that we wanted to be released from the contract. We had no idea that our daughter would be made responsible for the maintenance fees after we died! This was never disclosed to us, and we would not have purchased it, had this been known at purchase.We were told at the time of meeting that Bluegreen would purchase the timeshare **** if we didnt want it any longer, but nothing has come from it. Theres a continuous rise in the maintenance fees, another thing that was never disclosed to us at purchase time. The last two meetings we had, we had told the salesmen that we could no longer be in the contract due to my increasing health issues. We have come to the realization that this contract and timeshare is a scam and we want out.We have spent over $105,000 to Bluegreen with nothing but lies in return. How can you do this to a senior citizen? We want to be released from our contract immediately.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21877137

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of Mr.************************* and ****************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ************************* and **************************** purchased a Bluegreen Vacation Club timeshare interest on December 10, 2019.Mr. and *************** subsequently increased their ownership interest by purchasing additional Points on February 21, 2020, and February 23, 2021. Mr.and *************** also completed a purchase on February 21, 2023, but our records indicate that they exercised their right to cancel that contract within the statutory rescission period. Mr. and ***************** current timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Gold membership.

Upon receipt of your correspondence advising of Mr. and ***************** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach Mr. and *************** by telephone and email on June 24, 2024,leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist reached out to Mr. and *************** by telephone and email again on June 25, 2024, and by telephone on June 26, 2024, again leaving messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with Mr. and *************** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

Mr. and **************** first concern is regarding a meeting they attended in *****, ********,regarding their ownership. Bluegreen would advise the last owner review Mr. and *************** attended was at Bluegreens Big Cedar resort on February 21, 2023. Bluegreen has no affiliation with the meeting Mr. and *************** attended in ***** and does not endorse the accuracy of any information provided at that meeting.
Mr. and ***************** second concern is regarding the Bluegreen merger with Hilton. Bluegreen would advise that information about this merger was made public in early November of 2023. Once this information became public, it was available for all owners via the Bluegreen owner website, in addition to the initial press release. Bluegreen can certainly understand Mr. and ***************** concern, but we would reassure Mr. and *************** that their vacation ownership and access rights remain unchanged at this time. Owners and members will continue to have access to their existing resort exchange and membership programs. Additional information will be posted to the owner website as it becomes available, and we would encourage Mr. and *************** to review the information available in their online account.

Mr. and ***************** third concern is regarding affording their timeshare ownership. Bluegreen would advise Mr. and *************** that the financing terms for their three timeshare contracts were disclosed at the time of purchase.However, our records show that Mr. and ***************** mortgage loans for their timeshare contracts signed on December 10, 2019; February 21, 2020; and February 23, 2021, were paid in full as of January 7, 2020; March 10, 2020; and May 4, 2021, respectively. Mr. and *************** therefore do not have any active loans with Bluegreen. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr.and *************** initialed next to Section 8, indicating their understanding and consent. Finally, Mr.and ***************** purchase proposal provides a breakdown of annual maintenance fees and Vacation **** Dues. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. and ***************** next concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and ***************** review.The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and *************** signed to make their timeshare purchase. Mr. and ************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and *************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. and ************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, with the exception of their contract signed on February 21, 2023, Bluegreen did not receive a request to cancel from Mr. and *************** during the rescission period.

Additionally, Mr. and *************** are concerned that their daughter will become financially responsible for their timeshare interests should something happen to them. Bluegreen would remind Mr. and *************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. and ***************** daughter would not be legally required to assume financial responsibility for the ownership if she does not wish to do so.

Mr. and *************** next state they understood that Bluegreen would buy back their ownership if they no longer wished to keep it. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Additionally, Mr. and *************** state their maintenance fees have increased. As referenced above,the Terms and Conditions of the Owner Beneficiary Agreement in Section 4:Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases, and Mr. and *************** have purchased additional Points on two occasions. Moreover,Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind Mr. and *************** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership.

Mr. and ***************** next concern is that they are unable to use their ownership due to health changes which have affected their ability to travel. Bluegreen empathizes with the unfortunate circumstances of the health issues that have come about since Mr. and ***************** timeshare purchase with Bluegreen. We understand that travel for Mr. and *************** may currently be difficult for health-related reasons. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates Mr. and ************** for sharing the health challenges affecting them and sends wishes for good health and recovery.

Mr. and **************** final concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr.and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. and ***************,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** ownership closely. After doing so, Bluegreen finds that Mr. and *************** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by Mr. and ***************. Should Mr. and *************** have any further questions or concerns, they have the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 06/28/2024

Complaint: 21877137

I am rejecting this response because: I dont understand why they wont cancel these contracts since we dont owe anything on them and have always paid our maintenance fees every time until now. The reason we didnt pay them is because We notified them the last time we were in ******* that we were not able to travel any longer due to our health. My husband ******* is a 100% disabled veteran and has to use a ****** or wheelchair when he has to travel now. Due to these circumstances we will no longer be using the time share and
do not understand why they cant just cancel it since we are not able to use it. Our family is not interested in and does not live close to us and does not want to be a part of the timeshare program. Please just cancel the timeshare contract and stop charging us for something we havent used in over a year and will never use again.
Sincerely, Thank you. ****** and *************************

*******/***********************
Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a victim of Bluegreen Vacations Club's deceitful practices for far too long, and I urge anyone considering their services to stay away. I've held a timeshare with them for over 25 years, and in that time, I've managed to use it exactly once. Yes, you read that right once!From the beginning, their promises were as empty as their ethics. The sales representative painted a picture of convenience and endless vacation possibilities, but I have yet to see such. And availability? Ha! It's like searching for a needle in a haystack. The excuse? Non-owners are given priority, leaving us actual owners in the dust. Where's the logic in that? And let's talk about the increasing fees, shall we? Not once during the presentation did they mention anything about fees skyrocketing over time. It's like they conveniently forgot to mention that little detail, leaving us to foot the bill for their greed. But here's where things take a turn for the worse. Recently, I suffered a heart attack, and my financial situation has understandably taken a hit. Did Bluegreen show any compassion? Not in the slightest. Despite my plea for leniency, they adamantly refused to release me from my contract without demanding thousands of dollars in return. Thousands! All for a timeshare I've barely been able to use. Their suggestion? Pay up or shut up. They dared to suggest I pay them even more money just to rid myself of their burdensome contract. Why not simply allow me to surrender it without further financial strain? It's beyond comprehension. So, heed my warning: Avoid anything Bluegreen like the plague. They're nothing but scam artists preying on you. Book your vacations elsewhere, and spare yourself the agony of dealing with these swindlers.
Business Response
Date: 06/26/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21876661

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of *******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* purchased a Bluegreen Vacation Club timeshare interest on October 16, 2004. Mr. ******** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ******** concerns, our ************* ********************** Specialist reached out to ****************** by telephone and email on June 24, 2024, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. ****************** replied by email providing his new telephone number. Our Specialist spoke with Mr. ********* telephone later on June 24, 2024, listening to his concerns and reiterating there is no option to cancel his ownership other than the potential resolutions previously presented to him. In addition to speaking with ****************** directly, Bluegreen wishes to respond to Mr.******** concerns through the Better Business Bureau as well.

Mr.******** first concern is that he has only used his ownership once. Bluegreen firmly believes that traveling on another vacation with Bluegreen is exactly the experience ****************** needs to remind him why he purchased a vacation ownership. We would advise ***************** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help ***************** get the most from his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with ****************** for as long as needed to answer his questions and reserve vacations. Additionally, Bluegreen also offers ***************** an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call would be scheduled at his convenience for a highly trained Bluegreen agent to call ****************** and describe the countless benefits of his ownership. This educational call is an opportunity for ***************** to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

Mr. ******** second concern is about representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview at Section 10 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 10 provides a space for ****************** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. ****************** left this field blank indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *****************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ******** third concern is regarding availability to book vacations with his ownership. ****************** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. ****************** initialed beside Section 1, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. In addition, ****************** states that he feels that reservations booked by guests who are non-Bluegreen owners affect his ability to book reservations. Bluegreen would advise that non-owner guests can only reserve inventory that has yet to be purchased. Bluegreen operates under strict legal requirements to sell only the number of Vacation **** Points that represent the percentage interest of timeshare ownerships that have been purchased by Vacation **** owners and deeded into the Vacation **** Trust. Any challenges ****************** has experienced with reservation availability are the result of high demand for specific reservations at particular resorts, which may be reserved at or near capacity very shortly following the opening of the reservation booking window.

Mr. ******** next concern is regarding the maintenance fees for his ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 9 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ****************** initialed next to Section 9,indicating his understanding and consent.

Additionally, ****************** states he has had a change in his health making him unable to afford his ownership. Bluegreen empathizes with the unfortunate circumstances of Mr. ******** health issues that have come about since his timeshare purchase with Bluegreen. Bluegreen understands that ownerscircumstances may change over time which is why Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including payment plans, and advance prepayments before the maintenance fee bill is due. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as the primary owners travel may be affected. Moreover, ****************** initialed beside Section 8 of the Owner Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for his family. Bluegreen appreciates ***************** for sharing the health challenges affecting him and sends wishes for good health and recovery.

Mr. ******** final concern is regarding not receiving his preferred resolution of the cancellation of his ownership. Bluegreen would remind ****************** that he purchased a timeshare ownership that is intended to be a lifetime ownership.Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr. ******** ownership is intended to be perpetual creating a lifetime of vacations.Bluegreen would also advise ****************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. In addition, Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.During their conversation on November 1, 2023, our Specialist advised ****************** regarding the potential resolutions of resale, title transfer, and relief offered with the requirement to pay upcoming maintenance fees in order to proceed. ****************** declined all potential resolutions and has spoken with our ************* ********************** team multiple times continuing to decline all potential resolutions. Bluegreen would certainly love to have ****************** retain his ownership, pay the upcoming maintenance fees, and enjoy continued usage of his **** points. However, if he is interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation ****. Should ****************** have any questions about the process or its requirements, he has the contact information for our Specialist.

Bluegreens ************* ********************** team has reviewed Mr. ******** ownership closely, since receiving his Better Business Bureau correspondence. After review, Bluegreen finds that ****************** remains bound to the terms of the purchase agreement he executed for his timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for ******************. Bluegreen would advise that Mr. ******** contract purchased on October 16, 2004 is paid in full. Should ****************** have any other questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation

Customer Answer
Date: 06/28/2024

Complaint: 21876661

I am rejecting this response because:
According to Blue Green the only way to exit this scam is to either pay the exit fees (now 18 month of maintenance fees) or DIE.
One other way to exit is to sell. I have tried and this property is worthless.

Sincerely,

***************************
Business Response
Date: 07/05/2024
July 5, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21876661

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of *******************************, and Mr. ******** rebuttal correspondence received on June 28, 2024. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ******** rebuttal, our ************* ********************** Specialist spoke with ****************** by telephone on July 1, 2024, listening to his concerns and again advising there is no option to cancel his ownership other than through what has already been offered to him. ****************** stated he does not wish to pay the fee required.Our Specialist reiterated to ****************** that it is the best option for a release from his ownership. In addition to speaking with ****************** directly, Bluegreen wishes to respond to Mr.******** rebuttal through the Better Business Bureau as well.

***************** does not identify any new issues in his rebuttal to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated June 26, 2024, on all subjects therein.

Bluegreens ************* ********************** team has again reviewed Mr. ******** ownership closely, since receiving his rebuttal correspondence. After review,Bluegreen still finds that ****************** remains bound to the terms of the purchase agreement he executed for his timeshare purchase. Again, Bluegreen will not provide the cancellation and release from further financial obligation requested for ******************. Once again, Bluegreen would advise that Mr. ******** contract purchased on October 16, 2004 is paid in full. Should ****************** have any other questions or concerns, he has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation

Customer Answer
Date: 07/08/2024

Complaint: 21876661

I am rejecting this response because:
This is a scam, when i purchased this i was on vacation in **********. They made it sound so appealing and claimed it to be an INVESTMENT. i feel i was rushed through the buying process.This property is worthless as i have tried to sell it. So i ask you, why should i continue to invest in something so worthless.
Sincerely,

***************************
Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been trying to cancel our timeshare contract with Bluegreen but have not been given a feasible resolution. When we initially purchased our timeshare, we were promised a multitude of benefits and exciting opportunities that would make our vacations more enjoyable. However, this has not been the experience that we have had since we became timeshare owners. We been unable to use the timeshare as presented due to a consistent lack of availability and restrictions. We feel forced to vacation only where they have availability.It is unacceptable that we have invested so much money into this service, only to have to settle for locations that we are not even interested in due to the difficulty with booking. When we voiced our concerns to Bluegreen, they requested we pay a whopping $3,500 in fees to cancel our ownership, which is crazy. We have attempted to negotiate the fee down, to no avail. We firmly believe that we should not only be able to cancel this timeshare ownership without a fee, but should be compensated for all the issues we have encountered since becoming timeshare owners. Overall, we just want to be done with Bluegreen and hope that you can assist us in resolving this matter. Thank you for your time and consideration.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21876421

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of ********************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************************* and ****************************** purchased a Bluegreen Vacation Club timeshare interest on January 4,2006. Mr. and Mrs. ********* timeshare interest confers ownership of ****** Biennial Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of Mr. ********* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists spoke with ******************** by telephone on June 24, 2024, listening to his concerns and reviewing the guidelines of his ownership and all options for his account. In addition to speaking with ******************** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Mr. ********* first concern is that he feels they did not receive a resolution from our ************* ********************** team. ********************** would advise that our ************* ********************** team is dedicated to finding agreeable resolutions for each owners unique circumstances and ownership concerns. Our ************* ********************** Specialist endeavored to provide helpful assistance for Mr. and ********************* during their previous communications in August and November 2023 and provided all resolutions available for Mr. and Mrs. ********* account during those conversations.

Mr. ********* second concern is regarding availability to book vacations with their ownership. Mr. and ********************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ********************* initialed beside Section 1,indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as Premier Silver owners, Mr.and ********************* have access to our Premier wait list benefit, which allows them to request reservations two months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help Mr.and ********************* to maximize Bluegreens availability by requesting vacations in advance. Finally, if Mr. and ********************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ********************* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ********************* for as long as needed to provide guidance, answer questions, and book reservations at locations Mr. and ********************* have not yet been able to visit.

Mr. ********* third concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Specialist originally offered during their conversation on August 11, 2023. Bluegreen would certainly love to have Mr. and ********************* retain their ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of their **** points. However, if they are interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation ****. Should ******************** have any questions about the process or its requirements, he has the contact information for our Specialist.

Mr. ********* final concern is regarding their request to cancel their ownership without paying upcoming maintenance fees. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. ********* review.The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and ********************* signed to make their timeshare purchase. Mr. and ******************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ********************* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist has discussed this rescission period with ******************** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request and provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ********************* during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 3 provides that no representation was made regarding an expectation of profits from resale. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs.********* ownership closely. After doing so, Bluegreen finds that Mr. and ******************** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Outside of the relief option discussed with ******************** in August of 2023 and reviewed with him in November 2023 and on June 24, 2024, which does not include a refund, Bluegreen will not provide the cancellation requested by Mr. and *********************. However, our records indicate that ******************** replied to our Specialist by email on June 27, 2024,advising that he would like to initiate the relief process. Should ******************** have any further questions or concerns during this process, he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************************, and my membership number with Bluegreen Vacations Club is ******. I am a senior citizen and have been wronged and received unfair treatment in connection with my timeshare agreement. I have been a loyal customer for years, entrusting them with the responsibility of managing my timeshare. I have been paying thousands of dollars for nothing. All of the upgrades have been completely worthless. They lied about all the benefits. Then, recent events have revealed their lack of compassion and understanding towards customers in vulnerable situations, such as mine. Due to my advanced age and deteriorating health conditions. I am unable to walk properly. After a fall with head injuries which further add to my physical and emotional burdens. I reached out to Bluegreen requesting to be released from my contract, and instead of offering support and assistance during this time, they have chosen to exploit my vulnerability by demanding an exit fee of $15,000 even with my timeshare being paid in full. The thousands of dollars requested is simply for maintenance fees when I haven't used it in years. This puts an immense financial strain on me, as I am already struggling to meet my regular expenses, including medical bills and basic necessities. They continue to refuse to accommodate my request for closure. It is giving me anxiety and hindering my ability to cope with daily life. I am unable to travel due to my physical limitations. Bluegreen has forced me to liquidate some of my assets to maintain financial stability. Bluegreen has remained obstinate in their stance, disregarding my pleas for compassion and understanding. Due to the circumstances mentioned above, I'm now forced to take further action by reporting them to the BBB, in hopes of preventing others from these deceptive practices. If possible, I would greatly appreciate it if they could simply take back possession of their product.
Business Response
Date: 06/28/2024
June 28, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21875261

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 20, 2024, regarding the consumer correspondence of ************************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************************* purchased a Bluegreen Vacation Club timeshare interest on December 22, 2003. ************************ subsequently increased her ownership interest by purchasing additional Points via equity trade on April 7, 2007. Together with *************************************, *********************** also completed an additional upgrade via equity trade on December 18, 2015. However, our records indicate that ****************** was removed from the ownership via title change in April of 2021, so ****************** is no longer a co-owner.Ms. *********** timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Platinum membership.

Upon receipt of your correspondence advising of Ms. *********** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ************************ by telephone and email on June 20, 2024,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist then spoke with ************************ by telephone later that same date, listening to her concerns and reviewing all available options for her account. In addition to speaking with ************************ directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau as well.

Ms. *********** first concern is with the benefits of purchasing additional Points. As referenced above, ************************ has purchased additional Points on two different occasions. Each owner has varying reasons for purchasing additional Points. Naturally, additional Points afford an expanded ownership with more Points available to reserve accommodations and alternatives for travel across Bluegreens resorts and through our partnerships. The most common reasons owners decide to purchase additional Points are to receive additional benefits, travel more often, and enjoy larger accommodations when vacationing.Bluegreen agrees that all of these are great reasons to purchase additional Points. Additionally, ************************ states she was told she needed more Points for additional benefits. Bluegreen believes that all Vacation **** Points are valuable; however, by upgrading to a Premier Platinum ownership, ************************ receives additional benefits with her ownership. As a Premier Platinum owner, *********************** can enjoy increased Bluegreen Rewards for referral purchases,reserve villa upgrades, book presidential units at discounted Bonus Time rates,and book Direct Exchange reservations for a discounted exchange rate.Furthermore, as a Premier Platinum owner, ************************ has access to our Premier wait list benefit, which allows her to request reservations four months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help ************************ to maximize Bluegreens availability by requesting vacations in advance.

Ms. *********** second concern is regarding representations she states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provided a space for ************************ to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. ************************ completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement in Section 24 provides that ***********************, as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Ms. *********** third concern is that she is unable to use her ownership due to a change in her health, which has affected her ability to travel. Bluegreen empathizes with the unfortunate circumstances of Ms. *********** health issues that have come about since her timeshare purchase with Bluegreen.We understand that ************************ may be unable to travel in her current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners family members, friends, and personal contacts remain able to utilize the ownership even as the owners travel is affected. Still, Bluegreen appreciates ************************ for sharing the health challenges affecting her and sends wishes for her good health and recovery.

Ms.*********** next concern is with the requirement to pay upcoming maintenance fees to proceed with the relief our Specialist offered during their conversation on March 29, 2024. Bluegreen would certainly love to have *********************** retain her ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of her **** points. However, if she is interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation ****. Should *********************** have any questions about the process or its requirements, she has the contact information for our Specialist.

************************ also states that she has not used her ownership for years.However, Bluegreens records indicate a robust travel history, including one week-long reservation in 2023, two vacations in 2022, and two vacations in 2021. We would advise ************************ that our customer service contact center is available and eager to assist with all her ownership needs. Our contact center is open six days a week to help ************************ get the most from her Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with ************************ for as long as needed to answer her questions and reserve additional vacations.

Ms. *********** next concern is that Bluegreen has declined her request to cancel her ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Ms. *********** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where ************************ signed to make her timeshare purchase. ************************ had a physical copy of the Owner Beneficiary Agreement document in her possession when she left the sales presentation and purchase meeting; therefore, she had an opportunity to read through this document right away after purchasing or later at her leisure.If ************************ had doubts about the Bluegreen product or its suitability for her personal vacation needs, she could have promptly reviewed her contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist has discussed this rescission period with ************************ to explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request and provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from ************************ during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Ms. *********** final concern is regarding affording her timeshare ownership.Bluegreen would advise ************************ that the financing terms for her timeshare contracts were disclosed at the time of purchase. However, our records show that Ms. *********** mortgage loans associated with her purchases completed on December 22, 2003, and April 7, 2007, are paid in full. Additionally,Ms. *********** purchase contract completed on December 18, 2015, was paid in full at the time of purchase. Therefore, ************************ does not have any active loans with Bluegreen. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. *********************** initialed next to Section 8, indicating her understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. Our records indicate that ************************ has opted to set up a payment plan for her 2024 maintenance fees.

Bluegreens ************* ********************** team has reviewed Ms. *********** ownership closely. After doing so, Bluegreen finds that ************************ remains responsible under the terms of the purchase agreement she executed for her timeshare purchase. Outside of the relief option discussed with ************************ on March 29, 2024, and reviewed with her on June 20, 2024, which does not include a refund, Bluegreen will not provide the cancellation requested by ***********************. Should ************************ have any further questions or concerns or wish to proceed with the relief option, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:06/19/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely frustrated with the way Bluegreen has been handling our timeshare cancellation request. It is clear they purposely avoid a paper trail, making it difficult for us to keep track of the information we are being given.In a recent conversation with one of their representatives, ***, who claimed to be a supervisor in the owner services department and goes by employee ID number ******, we were told that our only options to cancel our timeshare are through their resale program or by giving it to a friend, but only after we have paid off our mortgage. This is a blatant misrepresentation of the terms of our ownership and is completely unfair! We are refused the opportunity to receive a follow-up email regarding our conversations with anyone that we speak with from their company. This inconsistency and lack of transparency is not something anyone should have to deal with.Bluegreen is holding us hostage, and we are not happy about it. We ask for your assistance in getting us a clear, detailed explanation of the options available to us for canceling our timeshare. We are not interested in your resale program or giving it to a friend, and we refuse to be held captive to a contract that was misrepresented to us in the first place. It is time for your Bluegreen to take responsibility for its actions and provide its owners with a fair and reasonable solution to cancel our timeshare.With Regards,******* and *********************************
Business Response
Date: 06/26/2024
June 26, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***************** and the Caribbean
*************************************************************************************************************

RE: Consumer File No. 21872128

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on June 19, 2024, regarding the consumer correspondence of ********************************* and **************************************.Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************* and ************************************** purchased a Bluegreen Vacation Club timeshare interest on March 21,2022. Mr. and Mrs. ******** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and Mrs. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our ************* ********************** Specialist reached out to Mr. and ******************* by telephone and email on June 20, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist attempted to reach Mr. and ******************* by telephone and email again on June 24, 2024, again leaving messages that we are trying to reach them and providing direct contact information. Our Specialist made an additional attempt to reach the ******** by telephone on June 25, 2024,but was unable to leave a message due to receiving a busy signal. Although we have been unable to speak with Mr. and ******************* directly, Bluegreen wishes to respond to their concerns via the Better Business Bureau.

Mr. and Mrs. ******** first concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the ***** Beneficiary Agreement for Mr. and Mrs. ******** review. The ***** Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. and ****************** signed to make their timeshare purchase. Mr. and ******************* had a physical copy of the ***** Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. Mr. and ****************** had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ******************* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ******************* during the rescission period.

Mr. and Mrs. ******** second concern is with the communication and response they received from Bluegreen as they attempted to address their concerns.Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached.Bluegreens records indicate multiple interactions with our ***** Communications Chat team. In each of these interactions, our representatives addressed Mr. and Mrs. ******** concerns and offered assistance with many aspects of their ownership. On April 22, 2024, our ***** Services Specialist spoke with *******************, endeavoring to provide helpful assistance for ****************** during their conversation and provided all resolutions available for Mr. and Mrs. ******** ownership. Our ************* ********************** team began outreach to Mr. and ******************* on March 12 and March 13, 2024, resulting in leaving voice and email messages. On May 7, 2024, we received Mr. and Mrs.******** concerns and again reached out to speak with them on May 10 and May 23,2024. Unfortunately, we were unable to discuss Mr. and Mrs. ******** ownership. Bluegreen desires to be responsive to Mr. and Mrs. ******** concerns and resolve this matter. However, Bluegreen believes that our sales documents adequately described the product and services Mr. and ******************* were purchasing and gave them the opportunity to cancel in a timely fashion if they so desired. Our Specialist remains devoted to assisting Mr. and ****************** with their ownership.
Mr. and Mrs. ******** third concern is that they did not receive a follow-up email regarding their discussions with our ***** Services team. As previously stated, our ***** Services Specialist addressed Mrs. ******** concerns and provided all the assistance that was available for their ownership, in which ******************* expressed her understanding and requested no further assistance. Bluegreen would advise Mr. and ******************* that we need to communicate with them directly by phone to effectively address their concerns in a timely manner. If Mr. and ******************* wish to receive a follow-up email, our ************* Specialists would be pleased to summarize any telephone conversation in writing via email so that Mr. and ******************* can have a copy for their records. Otherwise, our Specialists would be happy to review any concerns with Mr. and ******************* if they wish to speak by telephone.

Regarding Mr. and Mrs. ******** concerns about representations they state were made at the sales presentation, Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The ***** Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the ***** Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely. After reviewing Mr. and Mrs. ******** ownership, Bluegreen finds that Mr. and ******************* remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation requested for Mr. and *******************. At this writing, Mr. and Mrs. ******** mortgage loan in connection with their timeshare purchased on March 21, 2022, is currently 127 days past due. Bluegreens ******************* has called, emailed, and sent letters to Mr. and ******************* to advise them of the delinquency and provide an opportunity to bring their loan current. Should Mr. and ******************* elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should Mr. and ******************* have any further questions or concerns, they have the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation

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