Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bluegreen Vacations Unlimited, Inc.

  4960 Conference Way N STE 100 Boca Raton, FL 33431-3311

• 

  Bluegreen Resorts Management

  PO Box 105192 Atlanta, GA 30348-5192

• 

  Bluegreen Resorts

  PO Box 10592 Atlanta, GA 30310-0592

• 

  Shenandoah Crossing Resort & Country Club

  10 Shenandoah Crossings Road Gordonsville, VA 22942

• 

  Bluegreen Vacations Unlimited

  532 W Munroe Ave Wisconsin Dells, WI 53965-8593

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ***** and ***** ****** Address: ************************************* Contract #: ******* To Whom it May Concern,We are long time Bluegreen Members. We purchased our time share approximately 5 years ago. Since then, it has been very difficult to find open dates to reserve any locations we prefer. Every time I look to try and book there are no openings.Due to the unavailability of Bluegreen properties we have resorted to using properties owned by *** and found the availability not much better. Plus, we were not informed that *** would require additional money, beyond our points to reserve their properties.Our most recent reservations with ***, was in *********. Once we arrived there, we found that it was actual a Bluegreen property You would think we would not have to pay the extra RCI fees but we were still required to pay the additional fees. This did not make any sense and obviously seemed completely unfair.Another issue we have with our timeshare is the ongoing increases on the maintenance fees. These are higher than we expected and are afraid the fees may become unmanageable.The straw that broke the camels back was we recently we were informed that our timeshare would be automatically handed down to our children upon our death. This was never communicated to us when we purchased the time share. I know for sure that our children do want any part of this time share. Their experience would be no better than ours and I fear how high the maintenance fees will become.For all of these reasons We would like very much to get out of our time share.Sincerely,***** ******

  Business Response

  Date: 05/13/2025

  May 13,2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23288859
  
  Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 5, 2025, regarding the consumer correspondence of ********************** you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ***** ****** and **** ***** ****** purchased a Sampler membership on October 13, 2018, with a one-time allotment of ***** Points and a 12-month use period. *** and **** ****** subsequently upgraded to a deeded timeshare interest with the Bluegreen Vacation Club on February 28, 2019. *** and **** ******* timeshare interest confers ownership of ****** Biennial Vacation Club Points.
  
  Upon receipt of your correspondence advising of *** ******* concerns, our Club and Owner Resolution Specialist reached out to *** ****** by telephone and email on May 6, 2025, resulting in leaving messages advising we wish to speak with him regarding his Better Business Bureau correspondence,requesting his availability to speak by telephone, and providing direct contact information. Our Specialist reached out again by telephone on May 8, 2025,resulting in *** ****** answering. Our Specialist provided an introduction and *** ****** immediately disconnected the call. Our Specialist reached out again by telephone on May 9, 2025, resulting in leaving a voice message that we are trying to reach *** ****** and providing direct contact information. Unfortunately,at this writing, we have received no response from *** ******* Although we were unable to speak with *** ****** directly, Bluegreen wishes to respond to *** ******* concerns through the Better Business Bureau.
  
  *** ******* first concern is regarding availability to book vacations with their ownership. *** and **** ****** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ****** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Moreover, if *** and **** ****** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ****** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ****** for as long as needed to provide guidance,answer questions, and book reservations. Although *** and **** ****** state they have had difficulty finding availability, Bluegreens records indicate they have booked four Points reservations, three Resort ************************** (RCI) reservations, and made one Choice Privileges Points conversion during their ownership.
  
  *** ******* second concern is regarding the fees involved with using Resort ************************** (RCI) for vacation exchanges and the amount of Points required. *** ****** states they were not informed that *** would require additional money beyond their Points to book reservations. Bluegreen would advise that the benefits and use of *** to exchange Bluegreen Vacation Club Points for vacations at other destinations are detailed in *** and **** ******* contract documents. The Owner Confirmation Interview at Section 5 states that *** is a separate company from Bluegreen with its own availability, and exchanges with *** have fees associated with each exchange transaction. The number of Points required varies based on the location and other factors determined by RCI.
  
  *** ******* third concern is regarding using RCI for a reservation at a Bluegreen resort. Bluegreen operates under strict legal requirements to sell only the number of Vacation Club Points that represent the percentage interest of timeshare ownerships that have been purchased by Vacation Club owners and deeded into the Vacation Club Trust. Therefore, all units at a Bluegreen resort may not be a part of the Vacation Club inventory available to owners. Therefore, these unpurchased units,and those units that have been placed for exchange by Bluegreen owners, are available through other sources.
  
  *** ******* next concern is regarding maintenance fees increasing and affording their timeshare ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and **** ****** initialed next to Section 8, indicating their understanding and consent, and that they had taken into account these fees when making their decision to purchase. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. *** and **** ****** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family. Bluegreen would advise that *** and *********** maintenance fees and Club Dues have been past due since March 15,2025.
  
  *** ******* final concern is regarding leaving their ownership to their children and not wanting to leave them with a financial burden. *** and **** ****** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights. Their Owner Beneficiary Rights may be transferred to their children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Since their loan is satisfied, the owners, whether *** and **** ****** or their heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation Club Dues. Bluegreen would remind *** and **** ****** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. *** and **** ******* children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so. The payment options previously mentioned would be available to *** and **** ******* children if they eventually become owners.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and **** ******* ownership closely since receiving *** ******* Better Business Bureau correspondence. After review,Bluegreen finds that ***and **** ****** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for *** and **** ******* Bluegreen would advise that *** and **** ******* contract purchased on February 28, 2019 is paid in full. Should *** ****** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23288859
  
  I am rejecting this response because: 

  Bluegreen made several points in their response.

  1st They talked about availability.  Realize I was only able to book Bluegreen properties half the time.  They show eight transactions.  Only 4 were on Bluegreen properties.  Three0 were *** and one we rolled our points to Choice Motel points.  The Non-Bluegreen transactions were done because we could not find Bluegreen properties

  2nd Whether the *** extra costs were well communicated or not, it remains a negative impact on my timeshare because I was forced to use *** to not lose points

  3rd The issue I had on my Chicago booking sounds like Bluegreen's problem not mine.  Bluegreen either has units available or they don't.  I still feel like I shouldn't pay *** fees at a hotel that Bluegreen has units at.

  4th The only good news I saw in their response was our children (heirs) will not be forced to maintain this timeshare.

  Bottom line, all I want is to have our timeshare canceled.  We bought it in good faith.  We paid for it in full and have paid our maintenance fees on time every year.  The only reason our current maintenance fees are not paid is we sent them a letter last October 11, 2024 requesting our timeshare be canceled.  It makes no sense for us to keep paying for something we do not want.  We are not asking for our money back, we just want to be through with our timeshare.     

  I hope Bluegreen will honor our request to have our timeshare canceled.  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/22/2025

  May 22,2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***************** and the *********
  ***************************
  *************************
  RE: Consumer File No. 23288859
  
  Dear ************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 5, 2025, regarding the consumer correspondence of *** ***** ******,and *** ******* rebuttal correspondence received on May 19, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receipt of your correspondence advising of *** ******* rebuttal, our Club and Owner Resolution Specialist reached out to *** ****** by telephone and email on May 20 and May 21, 2025, resulting in leaving messages advising we wish to speak with him regarding his rebuttal correspondence and providing direct contact information. Unfortunately, at this writing, we have received no response from *** ******* Although we were unable to speak with *** ****** directly, Bluegreen wishes to respond to *** ******* rebuttal through the Better Business Bureau.
  
  *** ****** does not identify any new issues in his rebuttal to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated May 13, 2025, on all subjects therein.
  
  Bluegreens Club and Owner Resolution team has again reviewed *** and Mrs. ******* ownership closely since receiving *** ******* rebuttal correspondence. After review, Bluegreen still finds that *** and Mrs. ****** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation and release from further financial obligation requested for ***and Mrs. ******* Bluegreen would again advise that *** and Mrs. ******* contract purchased on February 28, 2019 is paid in full. Again, should *** ****** have any further questions or concerns, he has the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23288859
  
  I am rejecting this response because: 

  I am rejecting Bluegreen's response.  They say because I did not make any new points.  I am standing by my initial letter and the points I made in that letter.  I further explained them in my first rejection dated 5/17/25.  It is so disheartening to go through this.  As I stated in my 5/17 response, all I want is my timeshare canceled.  I am not asking for any reimbursement.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their online booking did not book correctly. I input dates and location, it booked me an alternate location and dates I did not input? I called to change they wanted to charge $99 i started to inquire the diff fees then they went ahead themselves and canceled my whole reservation and promptly charged me $99 cancellation fee and said I asked for it?? What. Scam artists

  Business Response

  Date: 05/13/2025

  May 13, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23288421
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 5, 2025, regarding the consumer correspondence of Mrs. **** *****. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall ************* is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate *** ******* ***** and Mrs. **** ***** purchased a four-day,three-night participating partner hotel stay vacation package for $199 on May 27, 2024, with a 12-month use period which provided incentives with the requirement to attend a sales presentation and tour.
  
  Upon receiving the Better Business Bureaus correspondence advising of Mrs. ****** concerns, Bluegreens Club and Owner Resolution Specialist reached out to our Customer Experience team to advise of Mrs. ****** concerns.Our Customer Experience Specialist researched *** and Mrs. ****** account and spoke with Mrs. ***** by telephone on May 5, 2025, listening to her concerns and offering to add a $100 gift card to assist with rebooking their stay. ********* accepted the gift card. Our Specialist followed up immediately by email to provide confirmation and provide his direct contact information for when they are ready to rebook their stay. In addition to speaking directly with *********, Bluegreen wishes to respond to Mrs. ****** concern through the Better Business Bureau as well.
  
  Mrs. ****** primary concern is the $99 cancellation fee for cancelling her reservation less than 14 days prior to her scheduled check-in date. Mrs. ***** states that the online booking system caused an error in her booking and when she reached out to cancel, she was charged a $99 cancellation fee. Our records indicate that Mrs. ***** reached out by telephone on May 2, 2025, stating her reservation was for the wrong location. She was advised she would be required to pay a fee for changing the reservation since her check-in was less than 14 days away. On May 5, 2025, ********* stated by telephone she did not want to cancel the reservation and be charged the late cancellation fee and would keep the reservation. Later the same day, Mrs. ***** reached out again by telephone, cancelled the reservation,and was charged the $99 late cancellation fee. Bluegreen would advise that ***and Mrs. ****** purchase receipt provides our Rescheduling/No-show policy. Our Rescheduling/No-show policy states because Bluegreen subsidizes the cost of the promotional offer to provide a discounted price, a scheduled reservation may be modified. However, modifications and cancellations made more than 14 days prior to the scheduled check-in date require a $49 fee. Modifications and cancellations (including no-shows) made 14 days or fewer days prior to the scheduled check-in date require a $99 fee. As stated, by making a reservation,the guest agrees to this policy.
  
  Bluegreen appreciates Mrs. ***** for bringing her concerns to our attention through the Better Business Bureau where we could provide an expedient and satisfactory resolution. As previously mentioned, our Specialist provided ********* with a $100 gift card to assist as they move forward with rebooking their vacation package stay. Should Mrs. ***** have further questions, we invite her to contact our Customer Experience Specialist at the direct contact information provided.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23288421
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

   

  i will never use their $100 gift card why would I rebook with them? Thats an absolute trick to get money. Also why wouldnt they just rebook the correct location. If I dont show up to the wrong booking location they would has charged me an additional $299 for the entire stay. These people are nothing but scandalous. As far as Im concerned they purposely have a faulty site for booking knowing people will have to cancel or reschedule or be charged full price for a no show. You called me wanting to email me some stupid gift certificate I cant do anything with that unless I rebook. Also I reached of multiple times via email as the blue book site prompted me to. So youre not receiving messages through that site either? I then had to call to figure out what to do. Wasting my time. 

  Business Response

  Date: 05/21/2025

  May 21, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23288421
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 5, 2025, regarding the consumer correspondence of Mrs. **** *****, and Mrs. ****** rebuttal correspondence received on May 13, 2025. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.
  
  Upon receiving the Better Business Bureaus correspondence advising of Mrs. ****** rebuttal, Bluegreens Club and Owner Resolution Specialist reached out to our Customer Experience team to advise of Mrs. ****** rebuttal.Our Customer Experience Specialist spoke with Mrs. ***** by telephone on May *******, listening to her concerns, offering to provide a refund of the $99 late cancellation fee instead of the $100 gift card and inviting her to book new dates for their vacation package stay. Mrs. ***** accepted the refund instead of the gift card and stated they had just returned from a vacation. Therefore, our Specialist also offered to provide a complimentary ($100 value) 12-month extension to allow ***************** time to rebook their stay and provided her direct contact information to assist them further when they are ready. Mrs. ***** accepted and thanked our Specialist for the resolution.
  
  Once again, Bluegreen appreciates Mrs. ***** for bringing her rebuttal concerns to our attention through the Better Business Bureau where we could provide a satisfactory resolution. Should Mrs. ***** have further questions, she has the direct contact information for our Customer Experience Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to express our concern regarding the challenges weve faced following our Bluegreen timeshare purchase. Initially approached at *************, we found ourselves persuaded to attend a sales presentation. The sales process left us feeling overwhelmed and under considerable pressure, which contributed to our decision to move ********** a military family, it is particularly disheartening to reflect on the promises made during the process, especially assurances that we could vacation without restrictions. With deployment a constant possibility they preyed upon our hopes for family time. These promises greatly influenced our decision but unfortunately have not been an accurate representation of what actually happened.Additionally, while reviewing our documents, we realized that a resort with which we had a deed was permanently closed due to a hurricane in 2016. We were still consistently paying fees on this property from 2016 until 2022, when we made our next upgrade. Where did that money go? Did it just go into someone's pocket? This is extremely frustrating to learn.We are reaching out to request your assistance in resolving this matter. Our hope is to cancel our timeshare ownership along with a full refund, especially due to the closed resort we paid for nearly 6 years. We would sincerely appreciate any support or guidance the Better Business Bureau can provide to help address these concerns and reach a resolution.

  Business Response

  Date: 05/14/2025

  May 14,2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23286937
  
  Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 5, 2025, regarding the consumer correspondence of *** ******* ***** and **** ****** ****** Thank you for reaching out to us on their behalf to apprise us of their inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ******* ***** and **** ****** ***** first purchased a Sampler Membership with the Bluegreen Vacation Club in March 2008, with a one-time allotment of ***** Vacation Club Points available to use for a 12-month period. *** and **** ***** subsequently purchased a timeshare interest with the Bluegreen Vacation Club on December ******** *** and **** ***** then increased their Points interest by purchasing additional Points and by completing multiple equity trades on April 21, 2012,December 22, 2012, December 27, 2016, December 16, 2017, October 1, 2021, and December 22, 2022. *** and **** ****** timeshare interest confers ownership of ******* Biennial Vacation Club Points and Premier Diamond membership.
  
  Upon receipt of your correspondence advising of *** and **** ****** concerns, our Club and Owner Resolution Specialist reached out to *** and **** ***** by telephone and email on May 5 and May ******, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to *** and **** ***** by telephone again on May 9, 2025, leaving a voice message that we are trying to reach them and providing direct contact information. Our Specialist received a response from *** ***** requesting to schedule an appointment for a date after our response is due to the Better Business Bureau. Although we have yet to speak with *** and **** ***** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.
  
  *** and **** ****** first concern regarding the pressure they state they felt to purchase at the sales presentation. Bluegreen would advise that *** and **** ***** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and **** ***** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.
  
  *** and **** ****** second concern is regarding the restriction they have experienced as a military family when booking vacations through their ownership. Bluegreen would like to thank the Tager family for their years of military service and commitment to our country. *** and **** ***** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ***** initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** and **** ***** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ***** in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with *** and **** ***** for as long as needed to provide guidance, answer questions, and book reservations. However,a thorough review of their account reveals that *** and **** ***** booked and could have traveled on 77 reservations at many different Bluegreen resorts during the years they have owned.
  
  Third, *** and **** ***** are concerned regarding their contract reflecting Blue Water Resort at Cable Beach inventory. *** and ********* question what happened to the maintenance fees that were paid during the six years in which the Blue Water Resort was closed, prior to upgrading in 2022. Bluegreen understands *** and **** ****** concern regarding their ownership, since the Blue Water Resort at *********** property is no longer operational due to the extensive damage sustained by Hurricane ******** The Owner Beneficiary Agreement at Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. The base rate and the per Vacation Club Point rate are set each calendar year by the owners association of the Bluegreen Vacation Club properties based on the actual expenses for maintaining the properties. Bluegreen would advise maintenance fees provide critical financial support for areas such as maintenance and insurance for the resorts as well as operational expenses such as the owner website and the call center. However,as *** and **** ***** completed an equity trade on December 22, 2022, their deeded location is now at ********************************, ********* Bluegreen would also advise that the location of *** and **** ****** property is immaterial when *** and **** ***** reserves vacations for their personal use because their Points can be used to book any available Bluegreen property or can be used with RCI to book an RCI-affiliated resort.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and **** ****** ownership closely since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that ***and **** ***** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and **** ****** At this writing, *** and **** ****** mortgage loan in connection with their timeshare purchase on December 22, 2022, is currently 113 days past due.Bluegreens ******************* has called, emailed, and sent letters to ***and **** ***** to advise them of the delinquency and provide an opportunity to bring their loan current. Should *** and **** ***** elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage.Should *** and **** ***** have any further questions or concerns, they have the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite several attempts to reach out to Bluegreen, we cant seem to receive a response. This ongoing silence has made it extremely difficult to get any clarity or make progress in resolving our concerns. Were specifically asking for the cancellation of our timeshare agreement and an update on the current status of our account.We feel this issue needs immediate attention. It's been incredibly frustrating to be ignored, especially given how many times weve tried to ********** this point, were asking Bluegreen Vacations to contact us as soon as possible to resolve this. We appreciate the Better Business Bureau's help in getting a timely and clear response from Bluegreen Vacations.Thank ******************** ******

  Business Response

  Date: 05/12/2025

  May 12, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23277550
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 2, 2025, regarding the consumer correspondence of ******** ******* Thank you for reaching out to us on their behalf to apprise us of their inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ***** ****** and Mrs. ******** ****** first purchased a Bluegreen Vacation Club timeshare interest on August 26, ******** and Mrs. ******* then purchased an additional contract on April 13, ******** and Mrs. ******* timeshare interests conferred ownership of ***** Biennial Vacation Club Points and ***** Annual Vacation Club Points.
  
  Upon receipt of your correspondence advising of *** and Mrs. ******* concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialists briefly spoke with *** ****** by telephone on May 5, 2025, however as soon as the call was received and our Specialist introduced himself, the call was immediately disconnected. Our Specialist reached out by telephone again on May 6, 2025, in which the call was disconnected again when he introduced himself. Although we have been unable to speak with *** ****** directly, Bluegreen wishes to respond to *** and Mrs. ******* concerns through the Better Business Bureau.
  
  *** and Mrs. ******* primary concern is with Bluegreens communication and responsiveness in resolving the issues they have experienced.Bluegreen appreciates *** and Mrs. ******* informing us of their disappointment with the communication they have received. We sincerely regret if *** and Mrs. ****** did not feel their concerns were addressed appropriately. However, as soon as we received *** and Mrs. ******* concerns through the Better Business Bureau, our Specialist called, emailed and left messages for *** and Mrs. ****** but was unable to speak with them about their concerns. Bluegreens records do not indicate receiving communication of any concerns with their ownership prior to *** and Mrs. ****** correspondence received on May 2, 2025. We hope *** and Mrs. ****** will respond to our contact attempts and contact us by telephone so that Bluegreen can address their concerns.
  
  
  Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for *** and Mrs. ******* At this time, however, Bluegreen would advise that *** and Mrs. ******* mortgage loans for their timeshare purchases on August 26, 2022, and April 13, 2023, have been charged off due to nonpayment on March 19, 2025, and February 20, 2025,respectively. *** and Mrs. ****** are no longer Bluegreen owners. Our Specialist would be happy to provide further information for *** and Mrs. ****** if they wish to speak by telephone. Should *** and Mrs. ****** have further questions or concerns, they have the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Bluegreen (BG) multiple times regarding the cancellation of my two timeshare contracts. Despite paying off everything, the company continues to demand maintenance fees and insists I pay an additional $6,192.50 to cancel my contracts. They refuse to provide clear written communication, even after several requests, and instead persistently attempt to schedule phone calls, where I have experienced manipulative tactics. This ongoing behavior is unacceptable and feels like they are trying to gaslight me into compliance.A particularly negative experience occurred during a recent trip to *********, where I was manipulated into an upgrade after already owning three timeshares. While I successfully canceled that purchase, this underhanded approach demonstrates BGs high-pressure, deceitful sales tactics. I even have a recording of one of their presentations that highlights their misleading and predatory methods.I stayed in a unit described as a "Presidential Suite." The room was substandard and did not match the pool-view description. Instead, it overlooked a noisy parking lot and Interstate Drive. The unit had multiple issues, including a hazardous split rug, inadequate air conditioning in one bedroom, trip hazards at patio doors, and an unclean grill. Renovation noise and limited parking accessibility added to the inconveniences. Despite reserving six months in advance and requesting a specific building, my input was disregarded.When I brought up my concerns, including these issues and my overall dissatisfaction with the timeshare, BGs response was dismissive ("We are sad to hear that your stay with us was less than excellent"). Instead of resolving my issues, their representative Carlito was rude and *********** has made exiting this arrangement unnecessarily difficult. Their deceptive practices and lack of resolution to my complaints leave me deeply dissatisfied. I request ** cancel my contracts immediately without further financial burden.

  Business Response

  Date: 05/09/2025

  May 9, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23273647
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of Ms.***** ******* Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Ms. ***** ****** purchased a Bluegreen Vacation Club timeshare interest on March 23, 2015. Ms. ****** subsequently increased her ownership interest by purchasing additional Points on November 28, 2017, and completing an equity trade on December 7, 2019. Ms. ****** also purchased additional Points on December 7, 2023, and November 16, 2024, but these purchase contracts were both canceled within the statutory rescission period. Ms. ******* timeshare interests confer ownership of ****** Biennial Vacation Club Points and Premier Silver membership.
  
  Upon receipt of your correspondence advising of Ms. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Ms. ****** by telephone and email on May 2, 2025,leaving messages to notify her that we would like to speak with her to address her Better Business Bureau correspondence. Our Specialist again reached out to Ms. ****** by telephone and email on May 5, 2025, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Ms. ****** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.
  
  Ms. ******* first concern is regarding continuing to be billed for maintenance fees when her mortgage loans are paid in full. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point.Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are annual owner obligations calculated based on the number of Vacation Club Points owned. Ms. ****** initialed next to Section 8, indicating her understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. These options would be available to Ms. ****** if she wishes to discuss with our Specialist.
  
  Ms. ******* second concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Specialist offered during their conversation on February 3, 2025. Bluegreen would certainly love to have Ms. ****** retain her ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of her Club points. However, if she is interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation **************************** have any questions about the process or its requirements, she has the contact information for our Specialist.
  
  Ms. ******* third concern is that she wants all future contact to be in writing. Our records indicate that our Specialist corresponded with Ms. ****** by email on March ******** providing a detailed breakdown of all available options for her account at that time. However, Bluegreen maintains that our Specialist can provide the best assistance to Ms. ****** on a two-way telephone conversation. Our Specialist would be happy to summarize any telephone conversation in writing via email following the telephone call so that Ms. ****** will have written documentation for her records. Although our Specialist has not been able to speak with Ms. ****** on this occasion,Bluegreen wishes to respond in writing. Please consider this written response to the Better Business Bureau as Bluegreens written response to Ms. ****** as well.
  
  Ms. ******* next concern is regarding attending owner update presentations. Ms. ****** states she felt pressure to purchase additional Points when attending an owner update in November 2024. Bluegreen would remind Ms. ****** that as a deeded owner with Bluegreen, she is not under any obligation to attend owner update presentations when she vacations with Bluegreen using her ownership if she does not wish to participate. However, ********* is always welcome to attend a presentation should she wish to learn more about her ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions,provide information, and present offers for enhancing Vacation Club ownership.Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Ms. ****** did not need to consider information presented about purchasing additional Points if she was not interested in expanding her ownership at that time.
  
  Ms. ****** also has a concern regarding representations she states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents.The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Ms. ****** to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. Ms. ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Ms. ******* as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.
  
  Ms. ******* next concern involves an experience she had with a resort villa that did not meet her expectations for resort accommodations or satisfy her requests. Ms. ****** requested a pool-view in a specific building for her stay but was not assigned such a villa when she arrived at the resort. Bluegreen aims to provide beautiful resort vacations and exemplary customer service at all our ********************** Club accommodations. However,the reservation booking system does not allow contact center agents or the owner website to guarantee either a specific building within the resort or a particular view from the room. Our contact center agents are pleased to note an owners requests on a reservation, but we are unable to guarantee a particular location or view based on system limitations and the need to preserve flexibility for resort operations. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move Ms. ****** to another resort villa accommodation if one should be available. In addition to working with the resort team on site, we encourage owners and guests to call our customer service contact center about their resort service experiences,as our customer service agents can review their situation and assist with their concerns appropriately.
  
  Ms. ****** also has a concern that she feels we have not been helpful in addressing her concerns with her ownership. Bluegreen appreciates Ms. ****** informing us of her frustration with the assistance she has received from Bluegreens representatives and the previous Club and Owner Resolution Specialist to assist her. We sincerely regret if Ms. ****** did not feel her concerns were addressed appropriately by the previous Specialist. We take owners feedback seriously and are grateful for the chance to review our servicing for any improvement opportunities.
  
  Ms. ******* final concern is regarding the difficulty she has experienced in exiting her ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Ms. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ********* signed to make her timeshare purchase. Ms. ****** had a physical copy of the Owner Beneficiary Agreement document in her possession when she left the sales presentation and purchase meeting; therefore, she had an opportunity to read through this document right away after purchasing or later at her leisure.If Ms. ****** had doubts about the Bluegreen product or its suitability for her personal vacation needs, she could have promptly reviewed her contract documents during the rescission period and followed the instructions to cancel,if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately, with the exception of her upgrade contracts signed on December 7, 2023, and November 16, 2024, Bluegreen did not receive a request to cancel from Ms. ****** during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Bluegreens Club and Owner Resolution team has reviewed Ms. ******* ownership closely. After doing so, Bluegreen finds that ********* remains responsible under the terms of the purchase agreements she executed for her timeshare purchases. Outside of the relief option discussed with Ms. ****** on February 3, 2025, and reviewed with her by email on March 18, 2025, Bluegreen will not provide the cancellation requested by Ms. ******* Our records indicate that the mortgage loans associated with Ms. ******* purchase contracts signed on March 23, 2015, and December 7, 2019, are paid in full. ********** purchase contract dated November 28, 2017, has since been equity traded in the upgrade process and is therefore no longer active. Should ********* have any further questions or concerns, she has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23273647
  
  I am rejecting this response because:

  Dear ***** *.,

  
  Thank you for your follow-up regarding my complaint against Bluegreen. I have reviewed Ms. ******** response and find it wholly unsatisfactory. Her letter dismisses my legitimate concerns, misrepresents critical aspects of my experience, and continues to deflect responsibility, leaving me with no choice but to reject her response.
  Bluegreens emphasis on contractual fine print while ignoring the heart of the issue is concerning. The sales tactics I encountered during my timeshare purchase were manipulative and high-pressure. While I may not have proof from the original sales presentations, I possess a recording from a subsequent presentation in ********* that clearly displays the deceptive nature of these sales practices. Bluegreens response denies this behavior outright, hiding behind agreements that owners like myself were coerced into signing without being fully informed verbally. They hide behind the fine print that they dont let you review before you sign.
  The dismissive remarks regarding the poor accommodations during my stay demonstrate their lack of accountability. The room I was assigned, labeled as a Presidential Suite, failed to deliver on any standard of quality. Overlooking a noisy parking lot instead of a pool, it featured hazardous conditions like a raised rug, poorly marked patio doorframes, and subpar maintenance throughout. The grill was unusable, the assigned building was under renovation causing further inconveniences, and my request to stay in Building 9, submitted months in advance, was ignored. If Bluegreen cannot guarantee specific accommodations, as they claim, then why promise a certain level of experience in their marketing? This demonstrates a pattern of overpromising and under-delivering.
  The most appalling aspect of Bluegreens response is their assertion that they will not provide the cancellation requested. This is misleading at best. I was offered a release option, but it came with an exorbitant fee amounting to thousands of dollars. This fee is a blatant symbol of corporate greed. Bluegreen seems willing to release ownership only after squeezing more money out of its customers, despite already profiting from years of maintenance fees and upfront costs. Their intent to resell the interest to a new buyer while collecting an excessive release fee demonstrates a lack of integrity and fairness. How is that fair? 
  I am urging the BBB to hold Bluegreen accountable and to push for a resolution where my release request is honored with the fee entirely waived. Bluegreens current practices prey on their customers, and it is time they face consequences for this ongoing exploitation.
  Thank you for your continued assistance in this matter.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/22/2025

  May 22,2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23273647
  
  Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of Ms. ***** ******, and her rebuttal correspondence received on May 16, 2025. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.
  
  Prior to Bluegreens receipt of Ms. ******* rebuttal correspondence, ********* replied by email on May 13, 2025 to our Specialists correspondence dated May 5, 2025, advising that she prefers correspondence in writing only. As a result, our Specialist suspended calls to Ms. ****** that we usually find helpful in addressing an owners concerns, respecting Ms. ******* request for written communication by emailing her on May 20, 2025. This email provided a recap of Bluegreens position and outlined all options available for Ms. ******* account. In addition to responding by email,Bluegreen wishes to respond to ********** concerns via the Better Business Bureau as well.
  
  Ms. ******* rebuttal correspondence expands on the same concerns stated in her original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated May 9, 2025, on all subjects therein. Bluegreen would also like to respond to the additional concerns in Ms. ******* rebuttal correspondence.
  
  Ms. ******* first concern is regarding pressure she states she felt to purchase during the sales presentation. Bluegreen would advise that Ms. ****** was not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Ms. ****** could have left our welcome center without purchasing if she felt the Bluegreen product did not suit her vacation needs.
  
  Ms. ******* final concern is that she feels she was not permitted to review the full contract before completing her purchase. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the presentation, the time can be lengthy.Bluegreen attempts to abbreviate this lengthy process by summarizing the most pertinent details of the ownership when reviewing the Owner Confirmation Interview. If ********* wanted additional time to review the purchase information and documentation before signing, she was free to request additional time with the documents from a Bluegreen representative before executing the purchase paperwork. However, if Ms. ****** was willing to complete the purchase without fully reading her contract documents, Bluegreen still provided Ms. ****** the days following her purchase as her statutory rescission period to review her contract at her leisure. As with any contractual purchase she might make, it is Ms. ******* responsibility to review her contract documents for understanding and request clarification as needed.
  
  Bluegreen desires to be responsive to ********** concerns and resolve this matter. However, Bluegreen remains firm that, outside of the relief option discussed with ********* on February 3, 2025, and reviewed with her by email on March 18, 2025, we will not cancel and release Ms. ****** from further financial obligation. To review, our records indicate that the mortgage loans associated with Ms. ******* purchase contracts signed on March 23, 2015, and December 7, 2019, are paid in full. ********** purchase contract dated November 28, 2017, has since been equity traded in the upgrade process and is therefore no longer active. Should Ms. ****** have any further questions or concerns, she has the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 06/03/2025

  Dear Ms. ********************* you for your continued assistance in addressing this matter. After reviewing Bluegreen Vacations Unlimited, Inc.'s response to my complaint, I must firmly reject their position as it fails to adequately address my concerns or provide a fair resolution.

  
  Bluegreens unwillingness to accept any responsibility for the issues I have repeatedly raised reflects a troubling pattern. Their customer reviews contain claims similar to mine, yet they appear committed to denying any fault. While I understand they do not wish to admit wrongdoing, the least they can do is release me from this agreement without imposing an unreasonable and unmerited exit fee. Considering the substantial amount of money I have already paid over the years coupled with my poor experience, this would be a fair and equitable resolution.

  
  To reiterate, my dissatisfaction is rooted in the following issues I personally experienced with Bluegreens program and accommodations, some of which Ive shared directly with them previously:
          1) The room I booked, marketed as a Presidential Suite, did not meet the implied standards. It overlooked the parking lot and International Drive rather than the pool, as advertised, with constant noise disrupting peace during the stay.
          2) There were various hazards and maintenance issues, including an unclean grill, trip hazards on the patio door and living room rug, and unresolved problems with air conditioning in one of the bedrooms.
          3) Additionally, the building was under renovation, which limited accessibility and added significant noise. Despite booking months in advance and specifically requesting Building 9, my request was disregarded.

  
  These points illustrate how my expectations as a customer were not met, and I do not feel my concerns were treated seriously during my stay or in subsequent communications.

  
  While Bluegreen claims they are offering a resolution, the $6,192.50 exit fee they demand is both unreasonable and unwarranted. I consider this fee a punitive measure rather than part of a good-faith effort to resolve my concerns.
  I must emphasize that I am requesting to be released from this agreement immediately and without any exit fee. Given the circumstances, including the dissatisfaction and significant financial contributions I have already made, I believe this to be a respectful and justified request.

  
  Thank you again for your support and attention to this matter. I look forward to hearing from you regarding the next steps to reach a fair resolution.

  
  Best regards,
  ***** ******

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seriously regret ever getting involved with Bluegreen. Im sick of the lies and all their nonsense about maximizing my ownership. Theres nothing to maximize, it's just constant taking, never any real benefit. Ive spent nearly $60,000 on this and have nothing to show for it. I DEMAND at least half my money back. They told us it would be easy to sell or get out if we ever wanted to. What a complete lie. We travel way less now. We spend 6 months in ******* and 6 months in ******** at home, visiting our kids in different states and going to RV rallies. We have no time or interest in using Bluegreen properties anymore. The $4,000-a-year maintenance fees are getting ridiculous, especially with the way the economy is. Our retirement income doesnt stretch far enough anymore. Our health is declining. Were done traveling, period. We only bought that last contract because they told us it would help us get rid of the timeshare. Another lie. We borrowed against our home to pay for those last two contractsand now were stuck with that debt too. Between taxes, insurance, and Bluegreen bleeding us dry, our retirement is becoming a nightmare. All we want is out, but now theyre saying we have to pay just to escape. What a bunch of scammers.

  Business Response

  Date: 05/08/2025

  May 8, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***************** and the *********
  *************************************************************************************************************
  
  RE: Consumer File No. 23273500
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of ******************** you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *** ***** **** and Mrs. ***** **** purchased a Bluegreen Vacation Club timeshare interest on November 29, 2016. *** and Mrs. **** subsequently increased their Points interest by purchasing additional contracts on January 27, 2017, June 7, 2019, and by completing an equity trade on March 7, 2023. *** and Mrs. ***** timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.
  
  Upon receipt of your correspondence advising of *** ***** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to *** **** by telephone and email on May 2, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on May 5 and May 6, 2025, resulting in leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with *** **** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.
  
  *** ***** first concern states he has been told they need to maximize their ownership. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. There is no single right amount of Points. *** and Mrs. **** could reserve a wealth of vacations prior to their upgrading, and they only expanded their vacation opportunities when they completed additional upgrade purchases. As seen in *** and Mrs. ***** own reservation history, their previous Points total of ****** Annual Vacation Club Points, prior to completing their upgrade in March 2023, are highly valuable. Since 2017, *** and Mrs. **** have reserved and personally or through a guest traveled on twenty (21) separate reservations at various Bluegreen resorts for fewer than ****** Points per reservation. As these vacations prove,their ownership offers great vacation opportunities for their family and friends. In addition, *** and Mrs. **** remain engaged with the Bluegreen product and recently had a vacation scheduled for this year in February 2025.
  
  *** ***** secondly questions the benefit changes due to the upgrade they completed on March 7, 2023. *** **** advises there has never been any real benefits by increasing their ownership. As mentioned above,Bluegreen does believe that all Vacation Club Points are valuable; however, by upgrading to a Gold ownership, *** and Mrs. **** receive additional benefits with their ownership. As a Gold Premier owner, *** and Mrs. **** could now utilize the Premier Wait List benefit, Points for payment of maintenance fees,increased Bluegreen Rewards, and discounted Bonus Time rates on presidential units.
  
  *** ***** third concern involves the ability to resell their ownership. Bluegreen would remind *** and Mrs. **** that they purchased a timeshare ownership that is intended to be a lifetime ownership.Bluegreen would advise that the Terms and Conditions of the Owner Beneficiary Agreement in Section 1(a): Trust Agreement indicate that *** and Mrs. ***** ownership is intended to be perpetual, creating a lifetime of vacations.Additionally, Owner Confirmation Interview Section 10(c) provides that the ownership is intended to create a lifetime of vacations and that Bluegreen does not offer a formal buyback program, and that the secondary market for timeshares is limited. *** and Mrs. **** initialed next to Section 10(c),indicating their understanding and consent. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. However, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Ms. ***** next concern is regarding the maintenance fees for their ownership.Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. ***and Mrs. **** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.
  
  *** **** also states concern that they are unable to use their ownership due to a change in their health. Bluegreen empathizes with the unfortunate circumstances of *** and Mrs. ***** health issues that have come about since their timeshare purchase with Bluegreen. Bluegreen understands that owners circumstances may change over time which is why Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates *** **** for sharing the health challenges affecting them and sends wishes for good health and recovery.
  
  *** ***** final concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Specialist offered in their December 13, 2024,conversation. Bluegreen would certainly love to have *** and Mrs. **** retain their ownership, pay the upcoming Maintenance Fees and enjoy continued usage of their Club points. However, if they are interested in exiting the ownership,the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation ***************************************** and Owner Resolution team has reviewed *** and Mrs. ***** ownership closely. After doing so, Bluegreen finds that *** and Mrs. **** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested for *** and Mrs. ***** Bluegreen wishes to advise that *** and Mrs. ***** timeshare purchased on March 7, 2023, has been paid in full. Should *** **** have any further questions or concerns, he has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23273500
  
  I am rejecting this response because:
  Bluegreen are scammers who take advantage of people and expect to collect fees for life and beyond.
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/19/2025

  May 19, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***************** and the *********
  ***************************
  *************************
  
  RE: Consumer File No. 23273500
  
  ****************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of *** ***** **** and *** ***** rebuttal correspondence received on May 12, 2025.Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receipt of your correspondence advising of *** ***** rebuttal, our Club and Owner Resolution Specialist spoke with *** **** by telephone on May *******, listening to his concerns, reviewing his account information and offering potential resolutions through a title change or resale. Our Specialist also offered a responsible exit and provided the parameters in order to begin the **********. Lass took note of the information and thanked our Specialist for the call. In addition to speaking with *** **** directly, Bluegreen wishes to respond to ******* through the Better Business Bureau as well.
  
  Bluegreen desires to be responsive to *** ***** issues of concern and resolve this matter. However, *** **** raises no new issues in his recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated May 8, 2025. Bluegreen remains firm that we will not cancel *** and Mrs. ***** ownership. Should *** **** have any further questions or wish to discuss potential resolutions, he has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23273500
  
  I am rejecting this response because:
  Just the fact that a representative (salesman) clearly lied to me should be enough reason for this contract to be voided.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need Bluegreen to provide us with an IMMEDIATE update on our timeshare account status. We reached out to them a couple of months ago requesting an update and they never provided us with one. Please have Bluegreen contact us with this information as soon as possible. We are getting really frustrated with how they conduct business and treat their customers.Monitika ****** ****** Ololagbose

  Business Response

  Date: 05/07/2025

  May 7, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***************** and the *********
  ***************************
  *************************
  RE: Consumer File No. 23273388
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of *************************** and Ms. ******** ******* Thank you for reaching out to us on their behalf to apprise us of their inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ********************* and Ms. ******** ****** purchased a timeshare interest with the Bluegreen Vacation Club on November 14, 2021. At one time, Mr. ********** and Ms. ******* timeshare interest conferred ownership of ****** Annual Vacation Club Points.
  
  Upon receipt of your correspondence advising of Ms. ******* concerns, our Club and Owner Resolution Specialist reached out to Mr.********** and Ms. ****** by telephone on May 2, 2025, resulting in speaking with them. Our Specialist reiterated that their contract was terminated on July 29, 2024, due to the nonpayment of their mortgage loan. Mr. ********** and Ms. ****** stated they are disputing the termination due to nonpayment because they stopped paying due to lack of availability. Our Specialist advised this in no way ******* their financial obligation to continue payment for their mortgage loan. Our Specialist reinforced again that they are no longer Bluegreen ********** ********** and Ms. ****** stated they understood. In addition to speaking with Mr. ********** and Ms. ****** directly about their ownership, Bluegreen wishes to respond to Mr. ********** and Ms. ******* concern through the Better Business Bureau as well.
  
  Mr. ********** and Ms. ******* primary concern is they state they are wanting an update on their ownership. It is unclear what type of update Mr. ********** and Ms. ****** are requesting as they are no longer Bluegreen owners and have been advised multiple times by telephone and in writing that their ownership was charged off due to nonpayment on July 29, 2024. As our Specialist mentioned during their conversation on May 2, 2025, two other Specialist previously advised Mr. ********** and Ms. ****** by telephone on both August 8, 2024 and January 10, 2025, that their contract had been terminated due to nonpayment.
  
  Bluegreens Club and Owner Resolution team has reviewed Mr. ********** and Ms. ******* terminated ownership since receiving Ms. ******* Better Business Bureau correspondence. After review, Bluegreen finds that Mr. ********** and Ms. ****** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. ********** and Ms. ******* However, as already mentioned, Bluegreen would advise that Mr. ********** and Ms. ******* mortgage loan for their timeshare purchase on November 14, 2021, charged off due to nonpayment on July 29, 2024. Mr. ********** and Ms. ****** are therefore no longer Bluegreen owners and have been removed from our system. Should Mr. ********** and Ms. ****** have any further questions, we invite them to reach out to our Specialist at the direct contact information provided.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bluegreen Vacations promotional package for $279 with the clear promise that I would receive ****** ************ points (equivalent to approximately 7 nights of hotel stay) after attending a required timeshare presentation.I completed all terms of the offer, including full payment and participation in the presentation. However, after the stay and presentation, I never received the promised hotel points.I emailed Bluegreens customer service team twice to follow up, but I have received no response at all.I am requesting the delivery of the promised ****** ************ points or a full refund of the $278 I paid for the promotional package. I fulfilled my obligations, and it is unfair that the company has ignored my communications and not delivered what was offered.

  Business Response

  Date: 05/09/2025

  May 9, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***************** and the *********
  ***************************
  *************************
  RE: Consumer File No. 23270471
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of *** ********* **. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate *** ********* ** and Ms. ******* ******* purchased a four-day, three-night participating partner hotel stay vacation package for $279 on February 21, 2025, with a 12-month use period which provided incentives with the requirement to attend a sales presentation and tour.
  
  Upon receiving the Better Business Bureaus correspondence advising of ****** concerns, Bluegreens Club and Owner Resolution Specialist reached out to our Customer Experience team to advise of *** *** concerns. Our Customer Experience Specialist researched *** *** account and spoke with *** ** by telephone on May 6, 2025, listening to his concerns, apologizing for the issues with receiving his Choice Privileges Points incentive, explaining the Points were incorrectly applied to the wrong account, and advising we are working to get it resolved. *** ** appreciated the update. In addition to speaking directly with *** *** Bluegreen wishes to respond to *** *** concern through the Better Business Bureau as well.
  
  *** *** primary concern is that he has not received the ****** Choice Privileges Points that he was provided as an incentive for attending the sales presentation and tour. As mentioned above, *** ** and Ms. ******* purchased a vacation package with incentives provided after the requirements are met. Our records indicate that *** ** and Ms. ******* fulfilled the requirements by attending the sales presentation and tour and were awarded the ****** Choice Privileges Points. ***** reached out through our online chat on April 21, 2025, the second day after they checked out of their hotel on April 19, 2025. Our chat agent advised it usually takes at least 72 hours for the Choice Privileges Points to reflect on the account. *** ** states he sent two emails about this issue and has received no response. Our records indicate we received one email from *** ** on April 22, 2025. However, the email was not directed to the appropriate area in our system. Bluegreen apologizes that we were unable to efficiently address ****** concern. Bluegreen appreciates *** ** and Ms. ******* for attending the sales presentation and tour and is pleased to provide the incentives promised.Therefore, we can assure *** ** there is no intention of withholding the incentive. In our research, it was determined that we had the incorrect Choice Privileges member number and the Choice Privileges Points were credited to the wrong account. A request was made on May 1, 2025, through Choice, to have the Points credited to *** *** correct Choice Privileges account.
  
  ********************** appreciates *** ** for bringing his concerns to our attention through the Better Business Bureau where we could provide an expedient and satisfactory resolution. At this writing, our Customer Experience Specialist requested that the Points be credited to the correct Choice Privileges account. Should *** ** have further questions, we invite him to contact our Customer Experience Specialist at the direct contact information provided.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23270471
  
  I am rejecting this response because:

  Bluegreen contacted me and acknowledged the error, but as of May 9, 2025, I still have not received the ****** Choice Privileges points. I would like confirmation that the points have been successfully transferred to the correct Choice account, along with a timeline for completion.
  

  Sincerely,
  
  Yuan-**** **

  Business Response

  Date: 05/16/2025

  May 16, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23270471
  
  ******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on May 1, 2025, regarding the consumer correspondence of Mr. ********* **, and Mr. *** rebuttal correspondence received on May 9, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receiving the Better Business Bureaus correspondence advising of Mr. *** rebuttal, Bluegreens Club and Owner Resolution Specialist reached out to our Customer Experience team to advise of Mr. *** concerns. Our Customer Experience Specialist researched Mr. *** account further and advised ***** by email on May 13, 2025, the Choice Privileges Points were deposited into his Choice Privileges account and thanked Mr. ** for his patience. In addition to communicating with Mr. ** via email, Bluegreen wishes to respond to Mr. ** through the Better Business Bureau as well.
  
  Mr. ** does not identify any new issues in his rebuttal to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated May 9, 2025, on all subjects therein. Again, Bluegreen appreciates Mr. ** for bringing his rebuttal to our attention through the Better Business Bureau where we could provide additional information and resolve the issue for Mr. *** Should Mr. ** have further questions, he has the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The representatives made this investment to be fun and easy to use. Unfortunately,this purchase has caused me a lot more than I bargained for. My marriage is not going well,and I am struggling to get my son in college because my income does not meet my needs.I thought purchasing the timeshare would be an ideal investment, and we would be able to go on vacation more since I was a member, but I then started being extremely concerned about our income. I was not aware how costly this timeshare was.When the lady presented this timeshare, she spoke on the cost and the availability of getting a place on vacation. I am very unhappy that the salespeople misguided because they altered the information, making me believe that this was going to be good for my family and my children's family. There have been several times that I have called to myrtle beach SC to make a reservation and there are no rooms available, you must stay a week. Every attempt to utilize the property has been a letdown and just shows more of the stories I was told to get me to buy.This timeshare is a financial burden for me because I now must pay additional bills that I was not anticipating. I now must work more and spend less time with my family. Had I been given true and accurate information about the timeshare I would not be in this predicament I am now.I am unhappy that my life has been turned upside down. Due to your staff not being honest and their greed getting in the way and now I'm the one paying the price.I have reached out to *** directly, only to find out they do not do buy-backs or cancellations. Sincerely,****** & ******* ********

  Business Response

  Date: 05/08/2025

  May 8, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23268469
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 30, 2025, regarding the consumer correspondence of ********* ******** and **** ******* ********* Thank you for reaching out to us on their behalf to apprise us of their inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that **** ******* ******** first purchased a Bluegreen Vacation Club timeshare interest on July 1, *******. Dennis ******** and **** ******** then together completed an equity trade on September 3, 2022. *** and **** ********s timeshare interest conferred ownership of ****** Annual Vacation Club Points.
  
  Upon receipt of your correspondence advising of ***and **** ********s concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to *** and **** ******** by telephone and email on May 1 and May 2, 2025, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Although we have been unable to speak with *** and **** ******** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.
  
  *** and **** ********s first concern is regarding affording their timeshare ownership.Bluegreen would advise *** and **** ******** that the purchase terms for purchases were disclosed at the time of purchase. The second page of *** and **** ********s Owner Beneficiary Agreement advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, *** and **** ******** could have departed the sales presentation without signing any documentation or completing a purchase.Moreover, *** and **** ******** initialed the second page of the Owner Beneficiary Agreement indicating that they reviewed and agreed to the purchase terms.
  
  *** and **** ********s second concern is regarding the representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents.The Owner Confirmation Interview at Section 11 states that salespeople are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for *** and **** ******** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ******** by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and **** ********* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.
  
  ***and **** ********s next concern is regarding availability to book vacations with their ownership. ***and **** ******** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ******** initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if *** and **** ******** wanted additional information about reserving vacations, they could have called our customer service contact center. Our contact center is open six days a week to assist owners in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could have stayed on the telephone with an owner for as long as needed to provide guidance, answer questions, and book reservations.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and **** ********s ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for *** and **** ********* At this time, however, Bluegreen would advise that *** and **** ********s mortgage loan for their timeshare purchase on September 3, 2022, has been charged off due to nonpayment on April 30, 2025. *** and **** ******** are no longer Bluegreen owners. Our Specialist would be happy to provide further information for *** and **** ******** if they wish to speak by telephone.Should *** and **** ******** have further questions or concerns, they have the direct contact information for our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attended an owner presentation on September 13, 2024, at 11 AM. We were promised a $100 **** gift card for an hour of our time. During the session, they mentioned Bluegreen had been sold to ************ Vacations as of January 2024. They claimed wed need more points to maintain our vacation benefits in 2025. When I asked if our existing points could work at Hilton properties, they said no, that Bluegreen points were only good within their own system. Felt like the entire presentation was built on misleading pitches.I didnt agree to upgrade, but when I left the room for a moment, the representative continued pressuring my wife. By the time I returned, I was told she had been approved for an upgrade. My wife had a stroke eight years ago and has trouble processing complex decisions. They knew this and still pushed her into a deal we didnt want. Its beyond unethical.Nothing they promised materialized. They dangled vacations to places like *****, ****************, and ******, but theyre either unavailable or require more points than well ever have. Even trying to book less exciting locations is a nightmare. Most of our accumulated points go unused, which only adds to the frustration.The financial toll has been overwhelming. Our maintenance fees, originally around $800, have exploded to $7,329.41. On top of that, they hit us with a $42,000 price tag for an upgrade we didnt approve. As retirees on a fixed income, we cant keep up with these escalating costs. This system has become nothing more than a drain on our finances.When I tried to talk about these issues, I was transferred around, stuck on endless holds, and eventually gave up. Its like theyre just waiting for me to get tired and stop fighting. This whole situation has been a huge mess, and with the amount of money weve put into this, its clear it was never about delivering on promises. Theyve put us in an impossible position.

  Business Response

  Date: 05/09/2025

  May 9, 2025
  
  ***** ********
  BBB Services Specialist
  Better Business Bureau Serving ***********************************
  ***************************
  *************************
  
  RE: Consumer File No. 23266320
  
  ********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 30, 2025, regarding the consumer correspondence of *** ****** Cleveland. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ************************ and **** *** ********* purchased a Bluegreen Vacation Club timeshare interest on November 13, 2005. *** and **** ********* subsequently increased their ownership interest by completing equity trades on February 19, 2006, and December 31, 2017, and by purchasing additional Points on June 19, 2020. ************* also separately purchased additional Points on September 13, 2024.Finally, *** and **** ********* purchased a one-year Owner Sampler package of additional Points on January 17, 2012. *** and **** ********** current timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.
  
  Upon receipt of your correspondence advising of *** ********** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ********* by telephone and email on April 30, 2025, leaving messages to notify him that we would like to speak with him to address his Better Business Bureau correspondence. Our Specialist again reached out to *** ********* by telephone and email on May ******, again leaving a message that we are trying to reach him and providing direct contact information. Our Specialist then spoke with *** ********* on May 5, 2025, listening to his concerns, reviewing the guidelines of the **********ownership, and discussing options for their account. In addition to speaking with *** ********* directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.
  
  *** ********** first concern is that they were advised during their September 2024 owner update that, because of the ****** merger, they would need to purchase additional Points to keep their travel benefits and utilize Hilton properties. Bluegreen would reassure *** and ************* that their vacation ownership and access rights remain unchanged at this time. Owners and members also will continue to have access to their existing resort exchange and membership programs. However, Bluegreen would clarify that Bluegreen Points cannot automatically be used at Hilton properties; this access does require an upgrade. HGV Max, which provides access to HGV properties, did not launch until November 8, 2024. Therefore, this program would not have been referenced at *** and **** ********** September 2024 owner update. Additionally, **** ********** September 2024 contract documents do not make any reference to HGV Max benefits. Furthermore, the 2024 Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provided a space for **** ********* to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. **** ********* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Additionally, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that **** ********** as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.
  
  ************* second concern is that **** ********* felt pressure to purchase additional Points during the September 2024 owner update. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. **** ********* did not need to consider information presented about purchasing additional Points if she was not interested in expanding the ownership at that time.
  
  *** ********** next concern is that ************* has difficulty processing complex decisions due to a change in her health that has occurred since she and *** ********* became Bluegreen owners. Bluegreen regrets that **** ********* did not consistently receive our characteristic high-quality customer service. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for review for improvement. Bluegreen empathizes with the unfortunate circumstances of **** ********** health issues that have come about since the ********** timeshare purchase with Bluegreen. As with any contractual purchase they might make, it is *** and **** ********** responsibility to review contract documents for understanding. Bluegreen would additionally advise that Bluegreen provided **** ********* the days following this purchase date as her statutory rescission period to review her contract at her leisure and cancel, if desired,or if either *** or **** ********* were uncomfortable with the circumstances on the day of their purchase or the terms of the purchase.
  
  *** ********* also states a concern regarding availability to book vacations with their ownership. *** and **** ********* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. The Owner Confirmation Interview describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. The Owner Confirmation Interview also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ********* initialed the Owner Confirmation Interview, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as Premier Gold owners, *** and **** ********* have access to our Premier wait list benefit, which allows them to request reservations three months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help *** and **** ********* to maximize Bluegreens availability by requesting vacations in advance. Finally, if *** and ************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ********* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with ***and **** ********* for as long as needed to provide guidance, answer questions,and book reservations.
  
  *** ********* further states they do not own enough Points to book their desired destinations. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations, and *** and **** ********** ****** Points provide them a wealth of vacation opportunities. As *** and **** ********* initialed in the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points *** and **** ********* receive cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for ***** Points or fewer. *** and **** ********* also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. Our Specialist would be pleased to discuss opportunities to reserve vacations with *** and **** ********* and assist them in confirming reservations at resorts they have not yet been able to visit.
  
  Additionally, *** ********* states their maintenance fees have increased. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and Club Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation Club Points owned increases, and aside from **** ********** 2024 upgrade, *** and **** ********* have purchased additional Points on three occasions. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind *** and **** ********* that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and prepayments before the maintenance fee bill is due.
  
  *** ********** next concern is regarding the cost of **** ********** 2024 upgrade purchase, which he feels they did not approve. Bluegreen would advise *** ********* that the financing terms for **** ********** 2024 timeshare contract were disclosed at the time of purchase. The second page of **** ********** **************************************************************************************************** addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If she was uncomfortable with the financing terms, ************* could have departed the sales presentation without signing any documentation or completing this purchase.
  
  *** ********* also has a concern with the communication and response he and **** ********* received from Bluegreen as they attempted to cancel their timeshare purchase and address these issues. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on ownersissues until a satisfactory resolution is reached. Our records do show that an email was received from *** ********* on April *******. However, since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased to have this opportunity to assist *** ********* via his Better Business Bureau correspondence. 
  
  *** ********** final concern is regarding their request to deed back their ownership. Bluegreen would advise that there is no deed back program for Vacation Club. Rather, the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ********** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ***and **** ********* signed to make their timeshare purchase. *** and ************* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ********* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This rescission period is the only time the contract provides for Bluegreen to cancel a purchase upon request.Unfortunately, Bluegreen did not receive a request to cancel from *** and ************* during the rescission period.
  
  Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. The Owner Confirmation Interview provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  Bluegreens Club and Owner Resolution team has reviewed *** and **** ********** ownership closely. After doing so, Bluegreen finds that *** and **** ********* remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by *** and **** ********** However,Bluegreen would advise that the mortgage loan associated with **** ********** timeshare contract signed on September 13, 2024, was charged off due to nonpayment on May 5, 2025. This purchase contract is therefore no longer part of *** and **** ********** ownership. The mortgage loans associated with ***and **** ********** timeshare purchases completed on December 31, 2017, and June 19, 2020, are paid in full, and all previous purchase contracts have been equity traded in the upgrade process and are therefore no longer active. Should *** ********* have any further questions or concerns, he has the direct contact information of our Specialist.
  
  Sincerely,
  
  ****** *******
  Manager, Club and Owner Resolution
  Bluegreen Vacations Corporation