Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,119 total complaints in the last 3 years.
66 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it Concerns,We have tried reaching out directly to Bluegreen about the problems we have with them, but we never received a response. We have two timeshares with this company (neither of which we ever wanted)and we want to know what options we have in terms of getting out of these purchases. Nothing has been like what we were told during their sales presentations and this has been nothing but a complete waste of time and money. We need Bluegreen to reach out so this matter can be discussed further and resolved.Thank you,***** and ********************************* ***************************
Business Response
Date: 12/29/2022
December 29, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18609727

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 19, 2022, regarding the consumer correspondence of Mr. ************************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ************************* and *********************************** purchased a timeshare interest with the Bluegreen Vacation Club on November 8, 2019. ****************** increased their Points ownership by purchasing an additional contract on October 23, 2020. ****************** and ******************* timeshare interest confers ownership of ****** Biennial Vacation **** Points and Premier Silver benefits.

Upon receipt of your correspondence advising of ****************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ****************** by telephone and email on December 22, and December 23, 2022, resulting in leaving messages that we are trying to reach him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone and email on December 29, 2022, resulting in leaving messages that we are trying to reach ****************** and providing direct contact information.At this writing, we have received no response from ******************. Although we have been unable to speak with ****************** directly, Bluegreen wishes to respond to ****************** concerns through the Better Business Bureau.

****************** first concern is with Bluegreens communication and responsiveness as they have attempted to cancel their ownership. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached. Although ****************** states they have tried to reach out to us directly regarding their concerns,our records indicate we have only received one letter from ****************** and ***************** on October 19, 2022. In response, our ************* ********************** Specialist reached ****************** by telephone on October 24, 2022, but immediately after an introduction and advising of the reason for the call, ***************** disconnected the call. Our Specialist immediately followed up by email advising that we wish to speak with them about their concerns, requesting their availability to speak by telephone, and providing direct contact information.Our Specialist reached out again by telephone on October 25, 2022, resulting in leaving a voice message advising that we are trying to reach ****************** and ****************** and providing direct contact information. Unfortunately, we received no further communication from ****************** or ****************** until receiving ****************** recent Better Business Bureau correspondence.

****************** other concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 14 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 14 provides a space for ****************** and ****************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. This field was completed by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ****************** and ******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed ****************** and ******************** ownership closely, since receiving ****************** Better Business Bureau correspondence. After review, Bluegreen finds that ****************** and ****************** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for ***************** and ******************. However, at this writing, Bluegreen would advise that ****************** and ******************** mortgage loan for their timeshare purchase on October 23, 2020, charged off due to nonpayment on September 27, 2022. Bluegreen would also advise that ***************** and ******************** mortgage loan in connection with their timeshare purchase on November 8, 2019, is currently 265 days past due. ****************** and ******************** loan was referred to a third-party collection law firm on July 13, 2022. Bluegreens ******************* and our third-party collection law firm have called, emailed, and sent letters to ****************** and ****************** to advise them of the delinquency and provide an opportunity to bring their loan current. Should ****************** and ****************** elect not to continue mortgage payments, their loan *** charge off due to nonpayment of mortgage. Should ****************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/17/2023

Complaint: 18609727

I am rejecting this response because:To Whom it Concerns, We have tried reaching out directly to Bluegreen about the problems we have with them, but we never received a response. We have two timeshares with this company (neither of which we ever wanted) and we want to know what options we have in terms of getting out of these purchases. Nothing has been like what we were told during their sales presentations and this has been nothing but a complete waste of time and money. We need Bluegreen to reach out so this matter can be discussed further and resolved. Thank you, Geoff and ********************************* ***************************
Sincerely,

*************************
Business Response
Date: 03/24/2023
March 24, 2023

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 18609727

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 19, 2022, regarding the consumer correspondence of Mr. ************************** and ****************** rebuttal correspondence received on March 17, 2023. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of ****************** rebuttal,our ************* ********************** Specialist reached out to ***************** by telephone on March 20, March 21, and March 23, 2023, resulting in being unable to leave voice messages due to a full mailbox. Our Specialist also reached out by email on March 20, March 21, and March 23, 2023, advising that we wish to speak with ****************** regarding his rebuttal correspondence and providing direct contact information. Unfortunately, we have received no response from ******************. Although we have been unable to speak with ***************** directly, Bluegreen wishes to respond to ****************** rebuttal through the Better Business Bureau.

****************** does not identify any new issues in his rebuttal to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated December 29, 2022, on all subjects therein.

Bluegreens ************* ********************** team has again reviewed ****************** and ******************** ownership, since receiving ****************** rebuttal correspondence. Bluegreen still finds that ****************** and ****************** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Again, Bluegreen will not provide the cancellation and release from further financial obligation requested for ****************** and ******************. As previously advised, ****************** and ******************** mortgage loan for their timeshare purchase on October 23, 2020, charged off due to nonpayment on September 27, 2022. At this writing, Bluegreen would also advise that ****************** and ******************** mortgage loan in connection with their timeshare purchase on November 8, 2019, charged off due to nonpayment on January 9, 2023. Therefore, ****************** and ***************** are no longer Bluegreen owners and have been removed from our system. Should ****************** have any further questions or concerns, he has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, we are having some problems with the timeshare company Bluegreen and cant get them to respond to ** or address it. Weve asked that they cancel our account with them because of the experience that weve had, the lies we were told, and the awful customer service weve received. We sent multiple requests in writing to the contacts that we could find for them online and weve heard zero back from the about this, all we get is calls from Bluegreen about the money theyre trying to get from us! We stopped paying money to them when it was clear that this was all that they cared about, and the fact that the only word we hear from them is about this money just proves that. Good luck to anyone trying to reach Bluegreen because once they get you to sign the dotted line, all they see from you are dollar signs. They wont see a paying customer that deserves for them to deliver on all the promises they made and its despicable. Were filing this complaint because we want a refund from these people and then our account completely canceled moving forward.
Business Response
Date: 12/29/2022
December 29, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18609489

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 19, 2022 regarding the consumer correspondence of ********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ******************************** purchased a timeshare interest with the Bluegreen Vacation Club on July 19,2015. Mr. and ******************* subsequently increased their ownership interest by purchasing additional Points on September 24, 2015 and April 7, 2018. Mr. and Mrs. ******** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mrs. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ******************* by telephone and email on December 22, 2022,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to ******************* by telephone and email again on December 23 and 29, 2022, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ******************* directly,Bluegreen wishes to respond to Mrs. ******** concerns through the Better Business Bureau.

Mrs. ******** first concern is with the communication and response she and ****************** received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Our records show that we received a letter from Mr. and ******************* on July 20, 2022. So that we could assist, one of our ************* ********************** Specialists reached out to Mr. and ******************* by telephone on July 22, 2022. Our Specialist was not able to leave a message due to no voicemailbox being set up. Our Specialist followed up by email on that same date, notifying Mr. and ******************* that we were trying to reach them and providing direct contact information. Our Specialist reached out again by telephone and email on August 1, 2022, again leaving a message via email. Our records do not show any additional contact attempts received since that time. Bluegreen regrets that we were unable to connect with Mr. and ****************** at that time, but we are pleased to have this additional opportunity to assist them via their Better Business Bureau correspondence.

Mrs. ******** second concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr.and ******************* signed to make their timeshare purchase. Mr. and ******************* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ******************* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with ******************* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ******************* during the rescission period.

Mrs.******** third concern is regarding representations she states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ****************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement in Section 24 provides that Mr. and *******************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Finally, ******************* is concerned with Bluegreens customer service. ********************** strives to provide receptive, reliable, and timely communication and service for our owners. Once again, Bluegreen regrets that Mr.and ******************* have not received our characteristic high-quality customer service and communication when speaking with our customer service agents in the past. ********************** agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely. After doing so, Bluegreen finds that Mr. and ******************* remain responsible under the terms of the purchase agreement they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. and *******************. Our records indicate that the mortgage loans associated with Mr. and Mrs. ******** timeshare purchases completed on July 19, 2015 and April 7, 2018 have charged off due to nonpayment as of August 27, 2020 and March 18, 2022, respectively. These contracts are therefore no longer an active part of their ownership. The mortgage loan associated with Mr. and Mrs. ******** September 24, 2015 purchase was paid in full on August 24, 2017. Should ******************* have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,We have a timeshare with BlueGreen, and we have never gotten to use it as advertised. On the tour, we were shown a replica of the cottages we would get to book anytime anywhere. Neither of these things were true. We cant use the facility of choice, and when we travel we either dont have enough points or the facility (that were paying thousands for) would already be booked. They never told us our points wouldnt roll over so they obviously disappeared without knowledge or warning. We havent been able to use this thing the way it was advertised to us. This has put serious financial stress on our family, and now they wont respond to our requests to cancel and when you can get in touch with anyone it seems like they dont know what theyre talking about and theyre only trained to just tell us no until we stop bothering them. We really need your help to get out of this, because theyve been none. This whole process is like pulling teeth with no anesthetic. Please help us figure out how to cancel this thing, we cant take it anymore.
Business Response
Date: 12/23/2022
December 23, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18600632

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 16, 2022, regarding the consumer correspondence of Mr. ******************************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ******************************* and ************************************* purchased a timeshare interest with the Bluegreen Vacation Club on July 21, 2018. ******************** and Ms. ******* timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ******************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on December 20,2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence, requesting his availability to speak by telephone, and providing direct contact information. Our Specialist reached out again by telephone on December 21 and December 22, 2022, resulting in leaving voice messages that we are trying to reach ******************** and providing direct contact information. Although we have been unable to speak with ******************** directly, Bluegreen wishes to respond to ******************** concerns through the Better Business Bureau.

******************** first concern is that he states they are unable to find availability for where and when they want to travel. ******************** and **************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. ******************** and **************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Moreover, Bluegreen offers discounted rates to travel across the country and around the globe through our resorts, Traveler Plus, Resort ************************** (RCI), and ************** Furthermore, if ******************** and **************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist ******************** and **************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with ******************* and **************** for as long as needed to provide guidance, answer questions, and book reservations. Additionally, Bluegreen also offers owners the opportunity to schedule Understanding New Ownership calls. Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

******************** second concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for ******************** and **************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. ******************** and **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ******************** and ****************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

******************** third concern is that he feels they do not own enough Points for their desired vacations. Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. Bluegreen would advise that there is no single right amount of Points. The number of Points an owner chooses to purchase is based on their unique travel desires.The sales advisors provide tailored options to meet the individual needs of our prospective and current owners. As ******************** and *************** initialed in Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points ******************** and **************** receive cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved very affordably. ******************** and **************** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

******************** next concern is regarding saving and rolling over Points. ******************** and **************** earn their Points every other year. They can use all their Points in the first year. Alternatively, they can use 50% of their Points in the second year for bookings in any travel season. At the end of the first year of use, any Points over 50% remaining may be saved and rolled over for another year of use through paying an administrative fee online or by telephone with the contact center. Once ******************** and Ms. ******* Points are rolled over, they may be used for an additional year to travel in the Red, White, or Blue travel seasons. This information is provided in the Owner Confirmation Interview at Section 2. Also, Section 2 provides the administrative fees associated with saving Points. ******************** and **************** initialed beside Section 2, indicating their understanding of Saved Points and the associated costs.

******************** also states that their ownership has caused financial stress for their family. Bluegreen would advise ******************** and **************** that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of ******************** and Ms. ******* Owner Beneficiary Agreement advises the purchase price and financing terms for their contract. If they were uncomfortable with the financing terms, ******************** and **************** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover,******************** and **************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

******************** final concern is with Bluegreens customer service. He states that our agents have been unhelpful and are not knowledgeable. Bluegreen strives to provide receptive, reliable, and speedy communication and service for our owners. Our records indicate that the communication we have received from ******************** and **************** about cancelling their ownership has been in writing. We have made multiple attempts to reach ******************** and **************** by email and by telephone. Unfortunately, we have received no response and have not been able to speak with them about their concerns. Bluegreen regrets that ******************** feels they did not receive our characteristic high-quality customer service and communication when trying to cancel their timeshare ownership. Bluegreen agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners.

Bluegreens ************* ********************** team has reviewed ******************** and Ms. ******* ownership closely, since receiving ******************** Better Business Bureau correspondence. After reviewing ******************** and Ms. ******* ownership,Bluegreen finds that ******************** and **************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for ******************** and ****************. Should ******************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 01/18/2023

Complaint: 18600632

I am rejecting this response because: The information given was misleading and short on detail. Everything was stages from beginning to end. It was more about the sale and not the customer.

Sincerely,

*******************************
Business Response
Date: 01/25/2023
January 25, 2023

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18600632

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 16, 2022, regarding the consumer correspondence of Mr. ******************************** and ******************** rebuttal correspondence received on January 19, 2023. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of ******************** rebuttal,our ************* ********************** Specialist reached out by telephone and email on January 23, 2023, resulting in leaving messages that we wish to speak with him regarding his rebuttal correspondence, requesting his availability to speak by telephone, and providing direct contact information. Our Specialist reached out again by telephone on January 24, 2023, resulting in speaking with ******************** briefly, when he advised it was not a good time to speak. Our Specialist advised ******************** that she sent an email on January 23, 2023, and would appreciate him replying to provide his availability to schedule a telephone call. ******************** stated he understood and thanked our Specialist for calling. Although we have been unable to speak with ******************** in detail about their ownership, Bluegreen wishes to respond to ******************** rebuttal through the Better Business Bureau.

******************** rebuttal correspondence does not identify any new issues to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated December 23, 2022, on all subjects therein.

Bluegreens ************* ********************** team has again reviewed ******************** and Ms. ******* ownership closely, since receiving ******************** rebuttal correspondence. After review, Bluegreen still finds that ******************** and **************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation and release from further financial obligation requested for ******************** and ****************. Should ******************** have any further questions or concerns, he has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 01/25/2023

Complaint: 18600632

I am rejecting this response because: We should not be held liable to fraudulent contracts and services.

Sincerely,

*******************************
Initial Complaint
Date:12/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************ ******************************************************************** Greetings,My name is ***********************************. I have some issues and concerns with the timeshare purchases I have made with Bluegreen Vacations over the years and am looking for any possible assistance that I can get. I feel very taken advantage of by this company. Ive made so many different purchases with Bluegreen that I cant even keep up. Im not sure how many contracts I have or which ones were upgrades and I need some clarification. I also am looking to be released from all ties and obligations to Bluegreen as they have repeatedly lied, misled,pressured, and deceived me as both a customer of theirs and a human being. I am at a standstill with this entire situation and I just want to be through with it.Thanks,***********************************
Business Response
Date: 12/23/2022
December 23, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18599803

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 16, 2022, regarding the consumer correspondence of ******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ****************************** and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on July 5, 2006. Mr. and ******************* subsequently increased their ownership interest by purchasing additional Points on October 31, 2013 and May 24, 2017. Mr. and ******************* further acquired Points on the secondary market via resale transactions from Bluegreen owners on June 16,2017. Mr. and Mrs. ******** timeshare interests confer ownership of ****** Biennial and ****** Annual Vacation **** Points and Premier Silver benefits.

Upon receipt of your correspondence advising of Mr. ******** concerns, Bluegreens ************* ********************** Specialist reached out to him by telephone and email on December 20, 2022, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. ****************** spoke with our Specialist on December 21, 2022, advising he is not comfortable continuing their conversation. Although we have been unable to have a full conversation with ***************** regarding his concerns, Bluegreen wishes to respond to ****************** through the Better Business Bureau.

Mr.******** first concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.
Mr.******** second concern is regarding pressure he states they felt to purchase at the sales presentation. Bluegreen would advise that Mr. and ******************* were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and ******************* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******** ownership closely, since receiving Mr. ******** Better Business Bureau correspondence. After reviewing their ownership, Bluegreen finds that Mr. and ******************* remain bound to the terms of the purchase agreement and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested for Mr. and *******************. Bluegreen is pleased to provide further clarification regarding the status of Mr. and Mrs. ******** ownership. At this writing, Mr. and Mrs. ******** contracts for their July 5, 2006, October 31, 2013, and May 24,2017 timeshare purchases have been paid in full. Since Mr. and Mrs. ******** timeshare purchase on June 16, 2017 was acquired on the secondary market, Mr. and ******************* have no mortgage for this contract. Should ***************** have further questions or concerns, we kindly request that he reach out to our Specialist directly at the contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 01/27/2023

Complaint: 18599803

I am rejecting this response because:
************************************ ********************************************************************* Greetings, My name is ***********************************. I have some issues and concerns with the timeshare purchases I have made with Bluegreen Vacations over the years and am looking for any possible assistance that I can get. I feel very taken advantage of by this company. Ive made so many different purchases with Bluegreen that I cant even keep up. Im not sure how many contracts I have or which ones were upgrades and I need some clarification. I also am looking to be released from all ties and obligations to Bluegreen as they have repeatedly lied, misled, pressured, and deceived me as both a customer of theirs and a human being. I am at a standstill with this entire situation and I just want to be through with it. Thanks, ***********************************

Sincerely,

***************************
Business Response
Date: 02/03/2023
February 3, 2023

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18599803

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 16, 2022, regarding the consumer correspondence of ******************************* and Mr.******** rebuttal correspondence received on January 27, 2023. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr.******** concerns, Bluegreens ************* ********************** Specialist reached out to him by telephone and email on January 30 and February 1, 2023, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Although we have been unable to speak with ****************** directly, Bluegreen wishes to respond to ****************** through the Better Business Bureau.

Bluegreen desires to be responsive to Mr.******** concerns and resolve this matter. However, Mr. ******** rebuttal correspondence does not identify any new issues to which Bluegreen has not already responded. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated December 23, 2022, on all subjects therein. Bluegreen is pleased to provide further clarification regarding the status of Mr. and Mrs. ******** ownership. As previously advised in our response to the Better Business Bureau, Mr. and Mrs. ******** contracts for their July 5, 2006, October 31, 2013, and May 24, 2017 timeshare purchases have been paid in full. Since Mr. and Mrs. ******** timeshare purchase on June 16, 2017 was acquired on the secondary market, Mr. and ******************* have no mortgage for this contract. At this writing, Mr. and Mrs.******** *********** fees have been past due since August 15, 2022 and were referred to a third-party collection agency on December 27, 2022. Should ****************** have further questions or concerns, we kindly request that he reach out to our Specialist directly at the contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,There was a time when my wife and I though this might have been a good purchase but since we have been owners with Bluegreen, there have been nothing but problems. The salespeople told us,during the presentation, that we would be able to use any Bluegreen resort for the day, including the pool and other amenities without having to stay at the resort. Since we lived close to two of the resorts that we were told we could use, that seemed like a nice deal. As the presentation continued, the salespeople said that our purchase was an investment in our vacationing future and that if we weren't satisfied or didn't want to use the timeshare, we could always resell or rent out the timeshare. We looked into what we were told about and found that we can't use day passes as those resorts that are close to us, even though we were told we could by Bluegreens salespeople and that in order to sell the timeshare or rent it out, it would be at a near 100% loss! That is not what the definition of an investment is but it is the textbook definition of a lie.When the salespeople said this was a one time offer and that we would never get this timeshare at the same price because the prices are going up, we should have known that we were being told that so they could make a sale. We told them no, that we didn't want to buy but they were insistent on pushing us towards a purchase. It felt like we were being targeted. We were made to feel uncomfortable because we felt like we weren't being listened to. We finally just gave up after 3 hours and purchased with the hopes that this would work out and hoping what we were told was true.Through the years since, we have found that we can't go where we were told we could go and do the things we asked about. Also that this purchase was never and could never be an investment because an investment has a return that is greater than what you put into it. This has been and still is the complete opposite of what we were told it was.There has never been a time like this where we have been made to feel so cheated and robbed.We are done with Bluegreen Vacations Unlimited, Inc. and never want anything to do with them or any of their affiliates, ever again. We're hoping that the BBB can help us with this nightmare.
Business Response
Date: 12/23/2022
December 23, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18577883

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 15, 2022, regarding the consumer correspondence of *************************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************************* and ********************************** purchased a Sampler Membership with a one-time allotment of ***** Points on May 14, 2016. They upgraded to a deeded timeshare interest with the Bluegreen Vacation Club on December 6, 2016. Mr. and *********************** purchased on Owner Sampler with a one-time allotment of ***** Points on October 21, 2017. Later, Mr. and ********************** increased their Points ownership by purchasing an additional contract on January 4, 2018. Mr. and Mrs. ********** timeshare interests confer ownership of ****** Annual and ****** Biennial Vacation **** Points and Premier Silver benefits.

Upon receipt of your correspondence advising of Mr. ********** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on December 16 and December 19, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on December 20, 2022, resulting in leaving a voice message that we are trying to reach ********************** and providing direct contact information. Unfortunately, we have not received a response. Although we have been unable to speak with ********************** directly, Bluegreen wishes to respond to Mr. ********** concerns through the Better Business Bureau.

Mr. ********** first concern is regarding Day-Use benefits at Bluegreen resorts and other Bluegreen properties. When traveling on a Points or Bonus Time reservation at a Bluegreen resort, Mr. and *********************** are entitled to enjoy the resorts many on-site amenities as part of their reservation.However, should Mr. and *********************** travel to a resort location without a confirmed Points or Bonus Time reservation, Mr. and *********************** would need to contact the resort location to ask if the resort participates in the Bluegreen Day-Use Program. Each resort determines whether they offer the Day-Use Program, and if so, when the resort can accommodate Day-Use guests.This is due to making sure that Bluegreen owners traveling to the property using their Points or Bonus Time benefits have priority access to the facilities.

Mr. ********** second concerninvolves Bluegreen as a financial investment, the ability to resell their ownership, and to rent their ownership. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest Mr. and *********************** purchased is for their and their familys personal use.Owner Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. Owner Confirmation Interview Section 14 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Section 14 also provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. Mr. and *********************** initialed beside Section 14, signifying they agreed the purchase was for personal use and not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership, affirms that the purchase is for personal use, states there is no guaranteed buy-back of the timeshare, and states the purchase is not for any possible rent returns. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation. As to rental, Mr. and *********************** can arrange rentals as a private transaction with friends or family to recoup the cost of maintenance fees for the Vacation **** Points allocated to the rental. However, this transaction is solely between Mr. and *********************** and the renting party. Bluegreen is not involved in the rental process and commercial rental transactions are strictly forbidden as stated in the Owner Confirmation Interview at Section 14.

Mr. ********** third concern is regarding pressure he states they felt to purchase, the length of the sales presentation, and a limited-time offer to purchase. ********************** states the presentation lasted three hours. Our sales presentations impart a great deal of information to prospective and current owners. Due to the volume of information shared during the sales presentation, the time can be lengthy.Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective or current owner, or complete the paperwork for a purchase. Moreover, Bluegreen would remind Mr. and *********************** that Bluegreens sales proposals can vary and the offers presented to them on a particular day are only good for that date. These offers and pricing may not be available later. Still, Mr. and *********************** were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. ********** next concern is that he states they have been unable to go where they were told they could go and do the things they asked about. Bluegreen regrets that ********************* feels they have been unable to go where they would like. However, Bluegreens records indicate that Mr. and *********************** have booked 20 Points reservations, 15 Bonus Time reservations, five Resort ************************** (RCI) stays, and one Select Connections stay. If Mr. and *********************** want additional education about their Points and how to use their ownership, our customer service contact center is available and eager to assist. Our contact center is open six days a week to help Mr. and *********************** get the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the phone with Mr. and *********************** for as long as needed to answer questions. Additionally, Bluegreen offers Mr. and *********************** an opportunity to schedule an Understanding New Ownership call. The Understanding New Ownership call is scheduled at their convenience for a highly-trained Bluegreen agent to call Mr. and *********************** and describe their ownership in detail. This informative call is an opportunity for Mr. and *********************** to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service. Furthermore, Mr. and *********************** have additional vacation options outside of Bluegreen resorts such as resort exchanges through Resort ************************* (RCI) which they have utilized, hotel stays with our ************************** and other travel options available through their Traveler Plus benefit. Our agents can provide education and assistance regarding these options as well.

Mr. ********** final concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr.and *********************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ********************** left this field blank indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and ***********************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ********** ownership closely, since receiving Mr. ********** Better Business Bureau correspondence.After reviewing Mr. and Mrs. ********** ownership, Bluegreen finds that Mr.and *********************** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and ***********************. Should ********************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been trying to get Bluegreen Vacations to take back our timeshare from ** and theyre refusing to help us or acknowledge us whatsoever, even though the reason we are in this position is because their salespeople lied about where and when we could use this timeshare! They were well aware that our only reason for purchasing this was because of how much effort they put into convincing us that we would save lots of money on trips in ************ which was the only place we were interested in booking. They KNEW this and yet they sold us a timeshare plan that does not have ANY locations in this state and therefore is completely useless to us!!! They were the ones that lied and we should not owe them money for misleading us. Now their owners service is so bad that were flat out ignored by them unless its because they are trying to get money out of us. This needs to stop and Bluegreen needs to take this timeshare back from us immediately.
Business Response
Date: 12/23/2022
December 23, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18574962

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 16, 2022, regarding the consumer correspondence of ******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ****************************** and ********************************** purchased a timeshare interest with the Bluegreen Vacation Club on October 12, 2020.Mr. and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Bronze benefits.

Upon receipt of your correspondence advising of Mr.******* concerns, Bluegreens ************* ********************** Specialist reached out to him by telephone and email on December 15, 2022, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again to *************** by telephone on December 16 and December 20, 2022, leaving voice messages that we are trying to reach him to address his concerns in a timely manner and providing direct contact information. Although we have been unable to speak with *************** directly, Bluegreen wishes to respond to **************** through the Better Business Bureau.

Mr.******* first concern is with the communication and response they received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen received Mr. and Mrs. ******* email on September 15, 2022. In response to the email, our ***** Services Specialist contacted *************** by telephone on October 25, 2022 resulting in leaving a voice message. Next,our Chat Specialist assisted **************** via chat on November 18, 2022 with his request to stop automatic payments for their mortgage loan. Unfortunately, we received no other correspondence from the Hausens until their recent Better Business Bureau correspondence. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. Bluegreen is pleased to respond to **************** through the Better Business Bureau. We hope **************** will respond to our contact attempts and speak with our Specialist by telephone so that Bluegreen can address his concerns.

Mr. ******* second concern is regarding representations he states were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The ***** Confirmation Interview at Section 14 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 14 provided a space for Mr. and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ***************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the ***** Beneficiary Agreement at Section 24 provides that Mr. and *****************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.
Mr. ******* next concern is they were told Bluegreen would *************** to vacation. Bluegreen offers discounted rates to travel across the country and around the globe through our resorts, Traveler Plus, Resort ************************** (RCI), and ************** It is possible our rates may not always be the least expensive way to visit a specific location.However, Bluegreen believes our rates remain very competitive for the caliber of accommodations and amenities we provide. Moreover, Mr. and ***************** initialed Section 1 of the ***** Confirmation Interview, acknowledging that each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points Mr. and ***************** earn cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. Our Specialist would be pleased to discuss these opportunities to reserve affordable weeklong vacations with Mr. and ***************** should he wish to speak with our Specialist by telephone.

Mr. ******* final concern is regarding locations offered for their desired location. Bluegreen Vacation Club offers a wide variety of resorts, sites, and amenities. Alternately, Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals,hotel stays, and exchanges with other resort networks. In addition to Traveler Plus, Mr. and ***************** could also consider traveling to ************ by an exchange with RCI that would allow them to travel to an RCI-affiliated resort in that location. As ***** Confirmation Interview Section 6 states, RCI is a separate company from Bluegreen with its own availability, and exchanges with RCI have fees associated with the exchange transaction. ************************** provides additional travel options outside of Bluegreen resorts. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience Mr. and ***************** need to remind them why they purchased a vacation ownership. We would advise Mr. and ***************** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help Mr. and ***************** get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with Mr. and ***************** for as long as needed to answer their questions and reserve vacations.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership closely, since receiving Mr. ******* Better Business Bureau correspondence. After reviewing their ownership, Bluegreen finds that Mr. and ***************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested for Mr. and *****************. At this writing, Mr. and Mrs. ******* contract for their October 12, 2020 timeshare purchase is currently 12 days past due. Should Mr. and ***************** elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage. Should **************** have further questions or concerns, we kindly request that he reach out to our Specialist directly at the contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I bought a Bluegreen timeshare in February 2018 and have since been extremely unhappy since we discovered the sales staff lied and duped us. I would like to make you aware of our situation and ask for your support to publish this complaint against Bluegreen. I have listed the most egregious offenses here, After declining several offers, we informed sales that we could not finance anything due to our credit. We had been told our offer was going to be closed so we could leave. Instead, a manager came back with a credit card approval. We did not authorize a credit check or a credit card application. I do not think it is a coincidence that the reduced deal offered had a down payment in the exact amount of our credit card approval. We were also told this purchase would help repair our credit since it was seen as an investment in real estate. That was a lie.Benefits were nothing like they were described. We were promised all kinds of things as extra perks if we signed that day, namely cruise line deal. Our sales rep made a huge deal about our family being able to go on amazing cruises to exotic places. Not only did our package not come with a cruise option, but wed also have to pay an exorbitant amount to upgrade to a cruise inclusive package. This comes on top of the irritation we have experienced in general with reservations. It is nearly impossible to book a vacation, likely because the resorts are not exclusive to owners like we were told. Had we known we was incurring a $15,000 debt due to the interest and finance charge, We would have never continued signing. Again, more misleading information.I thought we were doing the right thing by contacting Bluegreen in writing to make them aware of these issues, however, they seem to not care. People should not be held to a contract that was not disclosed properly. Furthermore, Bluegreen should not be ALLOWED to make sales with trickery with unsuspecting people.
Business Response
Date: 12/21/2022
December 21, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18570332

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 14, 2022, regarding the consumer correspondence of *******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on February 3, 2018. Mr. and Mrs. ********* timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ********* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on December 14,2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. ******************** replied by email the same day stating that our Specialist could email him directly with our intentions to cancel his contract. Our Specialist immediately replied by email advising that no resolution could be determined without speaking by telephone, but that at this time there were no provisions for cancellation of their contract. Our Specialist also offered to provide a recap of the conversation in writing for Mr. ********* records. Our Specialist reached out again by telephone and email to ******************** on December 15 and December 16, 2022, resulting in leaving messages advising we are trying to reach him and providing direct contact information. Unfortunately, we have not received any further communication from ********************. Although we have been unable to speak with ******************** directly,Bluegreen wishes to respond to Mr. ********* concerns through the Better Business Bureau.

Mr. ********* first concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr.and ********************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *********************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ********* second concern is with the Bluegreen-branded credit card that is made available to purchasers as an option to complete the down payment or full purchase of the Bluegreen ownership. ******************** states that the credit application was completed and submitted without their authorization. The application for the credit card is optional and not required as part of the purchase. The credit card is simply one option Bluegreen offers new owners for partial or total payment of their Vacation **** purchase. Additionally, the credit approval decision is determined by the financial institution granting credit which is based on the information that is provided. Moreover, Mr. and ********************* initialed next to Section 11 on the Owner Confirmation Interview, which acknowledges the annual income of both purchasers on the credit card application. Furthermore,we have provided the credit card application for Mr. and *********************, and Mr.********* ********* to the amount to be charged to his approved credit card for the down payment of their purchase.

Mr. ********* third concern involves Bluegreen as a financial investment. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest Mr. and ********************* purchased is for their familys personal use and is not intended as an investment or to earn a return on an investment. Owner Confirmation Interview Section 14 provides that the ownership purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Mr. and ********************* initialed beside Section ************************************************************************** addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and affirms that the purchase is for personal use.

Mr. ********* next concern is that he states they were presented with an offer that would not be available again and provided incentives. Bluegreen would remind Mr. and ********************* that Bluegreens sales proposals can vary and the offers presented to them on a particular day are only good for that date. These offers and pricing may not be available later. As to incentive gifts provided at the time of purchase, these incentives are given as a bonus for owners to enjoy without needing to utilize their newly acquired Points for a vacation. Still, Mr.and ********************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. Bluegreens records indicate Mr. and ********************* were provided several incentives, but a cruise was not one of them.

Additionally, ******************** mentions the ability to take cruise vacations as a reason they decided to purchase, but that it would require an exorbitant amount to upgrade to have this benefit. Regardless of upgrading their ownership, Bluegreen no longer offers the option to utilize Points for cruise vacations. Previously, Bluegreen offered an option to pay with cash and Points through the Traveler Plus membership benefits. Mr. and ********************* received the first year of their Traveler Plus membership at no charge after their purchase. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals, hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 6 states,membership in Traveler Plus is optional and additional fees are required to use the benefits and services of Traveler Plus. Bluegreen would advise that Mr.and ********************* opted out of their Traveler Plus membership when they allowed it to expire on February 28, 2022. However, they are able to reinstate it through February 28, 2023.

******************** is also concerned regarding availability to book vacations with their ownership. Mr. and ********************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ********************* initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and ********************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ********************* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ********************* for as long as needed to provide guidance, answer questions, and book reservations. Furthermore, Mr. and ********************* have additional vacation options outside of Bluegreen resorts such as resort exchanges through Resort ************************* (RCI), hotel stays with our ************************** and utilizing travel options available through our Traveler Plus benefit, should they choose to reinstate their Traveler Plus membership.Additionally, Bluegreen also offers owners the opportunity to schedule Understanding New Ownership calls. Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

Mr. ********* final concern is that he states they were not advised of the financial purchasing terms for their ownership. Bluegreen would advise Mr. and ********************* that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of Mr. and Mrs. ********* Owner Beneficiary Agreement advises the purchase price and financing terms for their contract. If they were uncomfortable with the financing terms, Mr. and ********************* could have departed the sales presentation without signing any documentation or completing a purchase.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ********* ownership closely, since receiving Mr. ********* Better Business Bureau correspondence. After reviewing Mr. and Mrs. ********* ownership, Bluegreen finds that Mr. and ********************* remain bound to the terms of the purchase ********* and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and *********************. Should ******************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was for a vacation resort mini-vacation 3-night, 4 day stay scheduled for Oct. 1 through Oct 4, 2022. Unfortunately, due to work schedule, we had to cancel this reservation. I called ******** Vacations at ************ but was not able to speak with a representative. Afterwards, I engaged a chat session with a representative to cancel the reservation. They acknowledged the conversation yet did not make the cancellation as requested. Now, my bank account was charged a "no show" fee of $200.00 for not completing the cancellation. Trust and integrity is not something this company can be known for. They acknowledged the cancellation and then charge a fee for no show. I have disputed the charge with my bank and file a complaint against the Blue Green Vacations as a scam.
Business Response
Date: 12/20/2022
December 20, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18568868

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence regarding *********************************, which was received by Bluegreen Vacations on December 14, 2022. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate ********************************* and ********************************** purchased a four-day, three-night vacation package at a participating partner hotel for $199 on March 10, 2022.

Upon receiving the Better Business Bureaus correspondence advising of Mr.*********** concern, Bluegreens ************* ********************** Specialist reached out to our Customer Experience team to advise of Mr. *********** concern. Our Customer Experience Specialist reviewed their account history and reached out by telephone to ************************ on December 15, 2022, resulting in being unable to leave a complete voice message because it cut off before she could finish speaking. Our Specialist followed up by email to ************************ to advise why the cancellation was not processed. Our Specialist reached out again by telephone on December 16, 2022, resulting in leaving a voice message and providing direct contact information. Our Specialist also reached out by telephone and email on December 17, 2022, resulting in leaving messages to advise of the resolution and providing direct contact information. Although we have been unable to speak with ************************ directly,Bluegreen wishes to respond to Mr. *********** concerns through the Better Business Bureau.

Mr. *********** primary concern is that he states he tried to cancel their reservation due to health reasons through a chat communication, but was later charged a $200 no-show fee. Our Specialist reviewed the chat communication from September 28, 2022, where ************************ stated he needed to cancel or reschedule their reservation. However, once the agent had his reservation available for review and tried to confirm with *********************** whether he wanted to cancel or reschedule the reservation, there was no response. Therefore, our agent could not complete a cancellation. Due to what appears to be a loss of the chat connection, our Specialist has refunded Mr.and ************************* the $200 no-show fee, waived the late cancellation fee, and added a complimentary three-month extension to their vacation package.

Bluegreen appreciates ************************ bringing this matter to our attention, where it could be resolved quickly. Bluegreen believes this resolution effectively addresses Mr. *********** concern. Should *********************** have further questions, we invite him to contact our Customer Experience Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to get some urgent relief from Blue Green for my daughter and *. We both own timeshares through this company and are in no place to continue bearing this burden. We were in no place to begin this relationship with Blue Green in the first place but you would not believe the intense pressure they can put you through until you give in. I have explained to Blue Green myself through a letter that I am in no place to be responsible for their fees every year as I am 71 years old and these fees will get bigger over time. I cannot believe that I am trapped in debt to a company that told me lies about what I was signing myself up for and knowing that my daughter will suffer financially from this as well is unbearable. I am embarrassed enough that I allowed myself to be taken advantage of and used my mothers inheritance on something so useless (it wouldve taken me 10+ years to pay it off otherwise and I did not feel able to say no in the moment) - but I cannot watch this affect my daughters livelihood. Blue Green took our money without a second thought and will continue to want more, but they have never done good on the promises that they made to us and almost seem to avoid us now unless there is more money in it for them. Blue Green should be ashamed of the position they have put us in and we hope you can help us bring them to action to make things right.
Business Response
Date: 12/20/2022
December 20, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18566628

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 13, 2022, regarding the consumer correspondence of ***************************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************************** and ***************************** purchased a timeshare interest with the Bluegreen Vacation Club on June 16, ****. ********************** and ************ later purchased an Owner Sampler with a one-time allotment of ***** Points on June 19, 2009. ********************* and ************ increased their Points ownership through an equity trade on November 30, 2013. ********************** increased their Points ownership by purchasing an additional contract on August 16, 2015. ********************** and *********** also increased their Points ownership on September 4, 2016, by purchasing an additional contract. ********************** and ************** timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Silver benefits.

Upon receipt of your correspondence advising of Ms. ********** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ********************** by telephone and email on December 14, 2022, resulting in leaving messages that we are trying to reach her regarding her Better Business Bureau correspondence,requesting a reply with her availability to speak by telephone, and providing direct contact information. Our Specialist reached out again by telephone on December 15 and December 16, 2022, resulting in leaving voice messages that we are trying to reach ********************* and providing direct contact information. At this writing, we have received no response from **********************. Although we have been unable to speak with ********************** directly, Bluegreen wishes to respond to Ms. ********** concerns through the Better Business Bureau.

Ms. ********** first concern is regarding affording their timeshare ownership and their annual maintenance fees and **** Dues. Bluegreen would advise ********************** and *********** that the purchase terms for their timeshare purchases were disclosed at the time of purchase. The second page of ********************** and ************** Owner Beneficiary Agreement advises the purchase price and financing terms for each contract. If they were uncomfortable with the terms, ********************** and ************ could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, ********************** and ************ initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.Furthermore, ********************** and ************ initialed beside Section 8 of the Owner Confirmation Interview, agreeing that they had taken the maintenance fees and **** Dues into account when making their decision to purchase.

Ms. ********** second concern is regarding pressure she states they felt to purchase at the sales presentation. Bluegreen would advise that ********************** and ************ were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, ********************** and ************ could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Ms. ********** third concern is regarding the increases in maintenance fees for their ownership. ********************* states that she is in no place to be responsible for their fees every year. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Again, ********************** and ************ initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Ms. ********** next concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for ********************* and ************ to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. ********************* and ************ completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ********************** and ************,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Ms.********** final concern is with Bluegreens communication and responsiveness as she has attempted to cancel their ownership. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached.Bluegreens records indicate ********************** has had multiple interactions with our ************* ********************** team. Our Specialists have repeatedly attempted to speak with ********************** by telephone to discuss her ownership concerns. Our Specialists have also reached out by email. ********************** has replied by email multiple times, but has yet to provide a date and time when she is available to speak by telephone about their ownership. Our Specialist was able to reach ************ by telephone on August 31, 2022, but she advised she was unable to speak further and did not know anything about the matter. Our Specialist advised ************ that we were trying to reach ********************** to speak about her concerns with their ownership. Our Specialist also advised that we had requested that ********************* provide a date and time to speak by telephone, but we had yet to receive this information. Since that conversation with ************, ********************** reached out by email on October 7, 2022. In response, our Specialist reached out by telephone and email on October 10 and October 25, 2022, leaving messages with direct contact information. Our Specialists last contact attempt by email on October 25, 2022, advised ********************** that we could discuss potential resolutions for their ownership and to please reach back out. Unfortunately, we received no further communication from ********************** until receiving her recent Better Business Bureau correspondence.

Bluegreens ************* ********************** team has reviewed ********************** and ************** ownership closely, since receiving Ms. ********** Better Business Bureau correspondence. After review, Bluegreen finds that ********************** and ************ remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for ********************** and ************. Bluegreen would advise that ********************** and ************** contracts purchased on August 16, 2015 and September 4, 2016 are paid in full. Should ********************** have any further questions or concerns, and decide to speak by telephone, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB. We cannot seem to get in contact with Bluegreen Vacations so we are reaching out to your Bureau for assistance. We sent Bluegreen an email in July and after two months of not receiving any response; we followed up with a certified letter which was mailed to them in September. It is now December and we have yet to hear from them in response to our contact attempts. The only thing they can reach out for is letting us know that our yearly maintenance fees are past due and because of this we can no longer use our ownership privileges (not that we even want to). We have paid the yearly maintenance fees as they threatened us by stating the collection process is being turned over to a collection agency and we are concerned about its effects on our credit rating which is exceptional at this time. We need Bluegreen to reach out to us ASAP as there is absolutely no excuse for not responding after four months. We want our timeshare ownership canceled and a refund of this years maintenance fees as these timeshares never turned out to be what Bluegreen sold them to us as. Thank you for your assistance.Sincerely,******* and *******************
Business Response
Date: 12/21/2022
December 21, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18566174

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on December 13, 2022 regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ************************ purchased a timeshare interest with the Bluegreen Vacation Club on July 8, 2014.Mr. and *************** subsequently increased their ownership interest by purchasing additional Points on October 8, 2014; June 15, 2015; April 18, 2016;January 30, 2017; June 6, 2018; January 23, 2020; January 28, 2021; and August 5, 2021. ************** also separately completed an upgrade on August 11, 2020. Mr.and ***************** timeshare interests confer ownership of ******* Annual Vacation **** Points and Premier Platinum membership.

Upon receipt of your correspondence advising of **************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with ************** by telephone on December 14, 2022, listening to his concerns,reviewing the guidelines regarding his ownership, and discussing options for his account. In addition to speaking with ************** directly, Bluegreen wishes to respond to **************** concerns through the Better Business Bureau as well.

**************** first concern is with the communication and response he and *************** received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return ownerscalls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. However, our records indicate that the last correspondence we received from the ****** prior to their Better Business Bureau correspondence was by email in August of 2018. Bluegreen sincerely regrets that Mr. and ***************** letter and recent email were not received,but we are pleased to have had this opportunity to assist Mr. and *************** via their Better Business Bureau correspondence.

**************** second concern is regarding stopping payment on their maintenance fees and Vacation **** Dues. Bluegreen would advise that, per our Assessment, Billing,and Collections Policy, accounts that are past due may be sent to outside collections or may eventually terminate due to nonpayment. Our records indicate that Mr. and ***************** 2022 maintenance fees and **** Dues were due in August of 2022. However, our records further indicate that all fees for the account were brought current as of November 29, 2022. Bluegreen appreciates Mr.and *************** for bringing their account current.

**************** final concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for Mr.and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. and ***************,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreen wishes to resolve this issue to Mr. and ***************** satisfaction. Therefore, our ************* ********************** Specialist has submitted the account to initiate the review process for a release without refund. Our Specialist will continue to communicate updates to Mr. and *************** as they occur. Should ************** have any further questions or concerns in the meantime,he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 12/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
I do accept their resolution to initiate the review process for a release without refund. However, I do have the following comments regarding the Bluegreen response.
1. Bluegreen states they have no record of any correspondence from me. In July of 2022 an email was sent to Bluegreen regarding my desire to terminate the contract. I do not have any documentation to back this claim up however in September of 2022 a certified letter was sent to Bluegreen Corporate headquarters in **********. Copies of the receipts I received are attached. Correspondence was received by Bluegreen and evidently did not get entered into their system. When I was contacted by ***********************, ************* **********************. ********************** I stated emphatically that Bluegreen had received notification and it is Bluegreen's responsibility to enter it into their system and respond as needed.
2. I paid the maintenance fees and Vacation Club dues for 2 reasons
a .My credit rating is exceptional and I did not want to have any event, such as collection agency action damaging it.
b. With the experience with Bluegreen,I would not get out of the contract unless every payment they required was met. The fees and dues were therefore paid.
3.I had difficulties getting the timeshare units in the locations and times I desired. I was told that anniversary dates (when your points are awarded) is critical. At various meetings I was told what would be the most advantageous anniversary date. Anniversary dates were changed during a visit to Branson, were told anniversary date would be changed to a more favorable date in *********** but the change did not occur and also changed anniversary date at **************************.
a. Each anniversary date change required us to pay for points, therefore a number of purchases were made with minimal points for the anniversary date change.
b. The anniversary date change purchased in *********** never happened. According to Bluegreen, section 11 provides for a space to write any promises or commitments by sales persons. Well, the promise or commitment was to have the anniversary date changed and it wasn't. How is one to know at the time of signing papers that this promise or commitment will not be completed? Really lost a ************ in Bluegreen with this experience.
c. The anniversary date changes did not assist in obtaining timeshare units at the locations and times I desired.
4. When I finally purchased ******* points, two separate accounts were made, one for me and one for my wife. This entitled us to a total of 6 "free" weeks due to our Platinum status and we could "rent" our points to other agencies who would find individuals to utilize Bluegreen units. As a matter of fact, one salesperson did set up a "rental" with an agency. This "rental" was not purchased by anyone. I also attempted this with ***** and could not get any results.
5. I tried using Pinnacle, the Bluegreen owned agency which sells contracts for cents on a dollar. Nothing was sold using this process.
6. During our last sales meeting at **************************, my wife asked the salesperson when would Bluegreen sales representatives stop selling and really help individuals use their timeshares. The salesman's response was "don't come to our meetings." We have stopped coming to meetings and want to cancel our contract.
7. Finally I got to somewhat understand the entire process. We could use our six free weeks due to Platinum status for my wife and I. We could then try to "rent" out our ******* points with other agencies. Bluegreen could then set up meetings with these people attempting to have them purchase timeshare contracts with Bluegreen. My wife and I were working for Bluegreen getting other agencies to "rent" Bluegreen timeshares, set up meetings with these people and offer their sales pitch to them.
8. I truly regret this experience for both the frustration in trying to set up vacation dates and times as well as the money spent which I can never recover.

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Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.