Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
834 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluegreen Timeshare: High-pressure sales tactics, deception, and false promises We've purchased multiple Bluegreen timeshares, including at ************** Resort in *********, **, and others in ************, **, *****************, **, *******, **, and ******, **. Our complaint centers on misrepresented promises and financial strain. Despite being assured that upgrading to platinum membership would eliminate maintenance fees, fees have soared to over $9000, rendering the timeshares impractical due to limited usage. Bluegreen's sales tactics misled us about renting out points and exaggerated benefits, leading to frustration. We were inadequately informed of our legal rights and options for cancellation. We seek release from these timeshare obligations due to the discrepancies between promises and reality, and the financial burden imposed by Bluegreen's agreements.
Business Response
Date: 03/04/2024
March 4, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21347669

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 26, 2024, regarding the consumer correspondence of Mr. *********************** and ****************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Upon receipt of your correspondence advising of Mr. and *************** concerns, our ************* ********************** Specialist reviewed their account and determined they are currently represented by legal counsel. Bluegreens records indicate that Bluegreens **************** received a notification letter from Mr.and *************** legal representation dated January 14, 2024. Were Mr. and *************** not represented by counsel, our Specialist would be pleased to assist them. However, because Mr. and *************** have elected to move forward with legal representation, Bluegreens Specialist is unable to speak with Mr. and *************** further. Should Mr. and *************** have any further questions or concerns, we kindly request that their legal representation contact Bluegreens **************** directly, as any correspondence will be handled by Bluegreens ****************.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over 3 years, my widowed mother, *******************, tried with ********** Law Firm to get out of her timeshare in ************. Finally, in May 2023, a letter with no letterhead came that said an agreement to relinquish the timeshare had been reached with Bluegreen Vacation Club. The back dues of $6889.96 were paid on July 3, 2023. As her POA, I took over this process, making many calls and sending many emails to ********************* (Bluegreen customer service rep). Finally, papers to release the timeshare were received and returned Oct. 13, 2023. I never received a copy of these papers signed by Bluegreen. Many more calls and emails have ensued, and ***** has told me that one additional document needs to be sent by Corporate and once I sign and return this, the timeshare will be gone. I have never received this document, Now, almost a year later, I have no answered emails or calls regarding the completion of this transaction. This company is very unprofessional and non-communicative. All I want is 1)a signed copy of the Assignment and General Release Form, 2)a deed back form signed by Bluegreen, and 3)official documentation that the timeshare (and its obligations) no longer belong to my mother. She is almost 85 and has cognitive issues and needs this worry to disappear.Thank you for your help.
Business Response
Date: 03/07/2024
March 7, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21346922

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 26, 2024, regarding the consumer correspondence of ***********************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Upon receipt of your correspondence advising of ************************* concerns,our ************* ********************** Specialist researched the status of ************************** account. An email was sent to *********************** on March 6, 2024, with a copy of the fully executed Assignment and General Release,effecting the cancellation of ********************************* contract, for their records. Our Specialist followed up with *********************** by telephone on March 7, 2024, advising that the cancellation was complete and to confirm that she received the email with a copy of the documentation. *********************** confirmed she received the email and documentation and asked about additional documents that she thought she needed to sign. Our Specialist clarified that initially there were to be additional documents required, but upon more research it was determined they were not necessary. *********************** thanked our Specialist for her help and had no other concerns or questions. Bluegreen appreciates *********************** and ******************************* patience during this process. We appreciate the opportunity to provide a satisfactory resolution to their concerns. Should *********************** or ******************************* have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:02/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better hope you're a high-tier buyer or owner. 1st , Wanted to put us in a motel 8 for our buyer orientation. Not the 1st one as potential buyers. The one after you buy where they train you. Had to push for something nicer. They finally did for a fee of course. When we came for owner orientation both the trainer and the sales person. Were super friendly,we were supposed to see a cabin once orientation was finished with our trainer. as soon as they decided we weren't purchasing more points, we were treated entirely differently. I had asked the sales person one last question about a depost so we could decide yes or no to add more points and i guess the answer was no and thats when they must have decided we weren't buyers for us. She didn't even come back. She sent the trainer in to show us out. He was very short with us at that point. I'm sure people buying in at higher tiers have a better experience but not us at our teir.
Business Response
Date: 03/04/2024
March 4, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21344540

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 25, 2024, regarding the consumer correspondence of *************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners, members, and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners, members, and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *********************************, ************************************* and ******************** *********************** purchased a timeshare interest with the Bluegreen Vacation Club on October 13,2023. ******************, **************** Praslin, and ************** Picados timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ******** concerns,our ************* ********************** Specialist reached out to ***************** by telephone and email on February 26, and February 27, 2024, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone and email on February 28, 2024, leaving messages that we ae trying to reach him and providing direct contact information. Although we have been unable to speak with ****************** directly, Bluegreen wishes to respond to Mr. ******** concerns through the Better Business Bureau.

Mr. ******** first concern is regarding staying at a hotel rather than a resort during their orientation meeting with Bluegreen. Bluegreens records indicate ***************** and *************************** purchased a marketing stay at a participating partner hotel for four-days and three-nights. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners and prospective purchasers. Our resort staff and contact center agents are pleased to assist with any challenges our owners and guests experience with reservations or accommodations. It is standard practice for our team members to assist owners during their stays, such as by offering to move guests to another resort villa accommodation if one was available for the dates of their stay instead of the hotel accommodations. We encourage ****************** to call our customer service contact center about his ********************** experiences, as our customer service agents can review Mr. ******** situation and assist with his concerns appropriately.

************ Mr. ******** additional concern is with Bluegreens customer service and states our sales agents were rude. Bluegreen strives to provide receptive, reliable, and speedy communication and service for our owners.Bluegreen regrets that ****************** did not receive our characteristic high-quality customer service and communication when speaking with one of our sales agents. Bluegreen agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners. In addition to this service through the Bluegreen contact center, Bluegreen also offers the opportunity to schedule Understanding New Ownership calls. Understanding New Ownership appointments are planned at a convenient time for a highly-trained Bluegreen customer service agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. The educational call is an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who does not sell Points but instead offers professional insights, experienced suggestions, and friendly service.

Bluegreens ************* ********************** team has reviewed ******************, **************** Praslin,and ************** Picados ownership closely, since receiving Mr. ******** Better Business Bureau correspondence. After review, Bluegreen finds that ******************,**************** Praslin, and *************************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *****************, **************** Praslin, and ***************************. At this writing, *****************, **************** Praslin, and ************** Picados mortgage loan in connection with their timeshare purchase on October 13, 2023, is currently 21 days past due. Bluegreens ******************* has called, emailed, and sent letters to *****************, **************** Praslin, and *************************** to advise them of the delinquency and provide an opportunity to bring their loan current. Should *****************, **************** Praslin, and *************************** elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage.Should ****************** have any further questions or concerns, he has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What started as a hopeful investment into our retirement plans, has turned into a painful ****** in the dirty business of, what BlueGreen had sold as Vacation Ownership versus what the BlueGreen experience really is - TIMESHARE. My wife and I became member/owners of Blue Green 17 years ago. Inspired by the possibilities of retirement travel presented to us during the initial presentation. The allure of travel-ease and benefits **** us into this membership. How unfortunate that the connection to the Bass Pro Shops and **************** and their reputations led us to believe that BlueGreen was also as honest and trustworthy as we had thought these brands to be. Over the years, we spent over $100K plus the exorbitant, ever-exploding maintenance fees. Since the death of my wife, I have been trying to cancel the contract, as I am unable to travel or afford this luxury. The Responsible Exit Team of BlueGreen has tied me up for the last four months, exchanging phone calls and emails without resolution, offering only options to spend even more money or finding someone to saddle this burden to - 1) continue to pay the maintenance fees and penalties without being able to travel 2) give it to someone who will take over the contract- I have no one 3) sell the contract through the Pinnacleprocess 4) pay over twenty thousand dollars to get out of the contractgiving them the 80K points, worth over $100K (at least that is what I have been told that the value is)or 5) do nothing and they will turn me in to an outside collectionsagency Every membership update the sales team pressured us into additional purchases over and over again, and now that I am unable to afford to keep up such a travel commitment, physically or financially the team that welcomed us into the BlueGreen "family" is unable to come up with any type of responsible exit for me and keeps harassing with circle communications.
Business Response
Date: 03/04/2024
March 4, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21342781

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 25, 2024, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. A ********************* (name as shown on contract)and ******************************** first purchased a timeshare interest with the Bluegreen Vacation Club on October 26, 2009. Mr. and ***************** subsequently purchased additional Points on September 7, 2010, August 27, 2015, June 29, 2017, and February 12, 2019. Mr. and ***************** then increased their Points interest through an equity trade on August 28, 2019. ****************** timeshare interests confer ownership of ****** Biennial Vacation **** Points and Premier Platinum benefits.

Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with **************** by telephone on February 26, 2024, listening to his concerns,in which **************** advised of ******************* passing and that he wanted to return the ownership. Our Specialist discuss an exit option that would be a safe and quick resolution for **************** and explained the process. Our Specialist also informed **************** that further delinquency may result in termination. In addition to speaking with ****************, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

****************** first concern is that he has been unable to travel with his vacation ownership since the passing of *****************. *************** also states that he is physically unable to travel. Bluegreen extends condolences to the ****** family for the passing of ***************** and sincerely regrets that **************** feel he can no longer enjoy great vacations through his ownership. We certainly appreciate ****************** ownership over the past years.Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties. Bluegreen empathizes with the unfortunate circumstances of ****************** health issues that have come about since their timeshare purchase with Bluegreen. We understand that he may be unable to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as the primary owners travel is affected. Still, Bluegreen appreciates **************** for sharing the challenges affecting him and sends wishes for good health and recovery.

Additionally,****************** second concern is regarding affording his timeshare ownership.Bluegreen would advise **************** that the purchase terms for his timeshare purchases were disclosed at the time of purchase. The second page of ****************** Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If he was uncomfortable with the financing terms, **************** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, **************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for his family, and that all payment obligations for his previous purchase were independent and would continue.

****************** third concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Specialist offered in their January 16, 2024 conversation. Bluegreen would certainly love to have **************** retain his ownership, pay the upcoming Maintenance Fees and enjoy continued usage of his **** points. However, if he is interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation ****. Should **************** have any questions about the process or its requirements, he has the contact information for our Specialist.

****************** final concern is regarding attending owner update presentations.**************** states he felt pressure to purchase additional Points. Bluegreen would remind **************** that as a deeded owner with Bluegreen, he is not under any obligation to attend owner update presentations when he vacations with Bluegreen if he does not wish to participate. However, **************** is always welcome to attend a presentation should he wish to learn more about his ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. **************** did not need to consider information presented about purchasing additional Points if he was not interested in expanding his ownership.

Bluegreens ************* ********************** team has reviewed Mr. ******* ownership closely. After reviewing his ownership, Bluegreen finds that we will not provide the cancellation requested for ****************. At this time, Bluegreen wishes to advise that Mr. ******* timeshare purchases on October 26, 2009, September 7, 2010, and August 28, 2019 have been paid in full. Should **************** have further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/06/2024

Complaint: 21342781

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 03/10/2024

Complaint: 21342781

I am rejecting this response because: this is not the outcome requested. I am unable to continue pay or utilizing this vacation membership.

Sincerely,

***********************
Initial Complaint
Date:02/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a timeshare with Bluegreen Vacations in 2015 and I have spent the last 6 months trying to get them to cancel my contract of ownership. My timeshare has been paid in full since 2018 but I still pay the annual maintenance fees which continues to increase annually. Despite being promised that owning a timeshare would be the easiest way to travel and booking would be easy, my experience with them has been the opposite. Over the years I found it very hard to book vacations through the Bluegreen website due to space not being available. We were promised a free cruise upon becoming an owner which never materialized due to a loophole in the contract. The worst part about this purchase is the annual maintenance feels which increase annually and in the event I die, the annual fees would be the responsibility of my son. That is so unethical. I was never made aware of this stipulation and would have never agreed to something like that. This whole experience has been a disaster and since I no longer have a mortgage I have asked them several times to let me out of my contract. I have reached out Bluegreen several times requesting they cancel my timeshare ownership because my timeshare is paid in full and I just want to sever this relationship. It has become more of a financial burden and I can't get them to agree to part ways with me. When I initially started this process I tried contacting them several times via email and never got a response. Again, I no longer have a mortgage with them, my timeshare is paid in full and they have been unwilling to compromise. Your assistance is appreciated.
Business Response
Date: 03/04/2024
March 4, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21342737

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 25, 2024, regarding the consumer correspondence of Ms. ********************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Ms. ************************* (contract name) purchased a timeshare interest with the Bluegreen Vacation Club on April 24, 2015. Ms. ***** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Ms. ***** concerns, our ************* ********************** Specialist reached out to ************ by telephone and email on February 27 and February 28, 2024, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ************ by telephone later on February 28, 2024, listening to her concerns and explaining a potential resolution. ************ stated she would consider it and call back if she had questions or decided to move forward. In addition to speaking with ************ directly,Bluegreen wishes to respond to Ms. ***** concerns through the Better Business Bureau as well.

Ms. ***** first concern is regarding not receiving her preferred resolution of the cancellation of her timeshare ownership. Bluegreen would remind ************ that she purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement indicates that Ms. ***** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise ************ that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Ms. ***** second concern is regarding her maintenance fees increasing. Bluegreen would advise that maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ************ initialed next to Section 8, indicating her understanding and consent to maintenance fees. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. Bluegreens records indicate that ************ has utilized payment options for her maintenance fees in the past.

Ms. ***** third concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 13 provides a space for ************ to write any promises or commitments that were important to her purchase decision that are not otherwise covered in writing. ************ completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Ms.***** next concern is she states she has had difficulty booking reservations due to no availability.
Bluegreen would advise that ************ was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. ************ initialed beside Section 1, indicating she understood that vacations would be based upon availability at the time of confirming a reservation.

************ is also concerned regarding a free cruise that she states she received at the time of her purchase. ************ states it never materialized. At the time of a purchase, promotional gifts may be provided to new and upgrading owners,including certificates from our exchange partner Resort ************************** (RCI), cruise vacation certificates, or certificates for other resort or hotel stays. These vacation certificates are given as incentives for new owners to use without needing to utilize their Vacation **** Points to take a vacation. The terms and conditions of these promotional vacation certificates are not established by Bluegreen. The certificates explain any fees and restrictions for the owner to review prior to activating the certificates. Bluegreen would advise that any concerns regarding availability and use of these certificates should be directed to the third-party vendor listed on the certificate for further assistance since Bluegreen does not service the certificates.

Ms. ***** next concern is regarding leaving her ownership to her son and not wanting to leave him with a financial burden. ************ purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Her Certificate of Beneficial Ownership is proof of her ownership and Owner Beneficiary Rights. Her Owner Beneficiary Rights may be transferred to her son or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owners,whether *********** or her heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind ************ that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Ms. ***** son would not be legally required to assume financial responsibility for the ownership if he does not wish to do so. Furthermore,as previously stated, Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. These payment options would be available to Ms. ***** son if he eventually becomes an owner.

In addition, ************ is concerned regarding affording her timeshare ownership as she states it has become a financial burden. Bluegreen would advise ************ that the purchase terms for her timeshare purchase were disclosed at the time of purchase. The second page of Ms. ***** Owner Beneficiary Agreements advises the purchase price and financing terms. If she was uncomfortable with the financing terms, ************ could have departed the sales presentation without signing any documentation or completing a purchase. ************ initialed beside Section 12 of the Owner Confirmation Interview, indicating that she could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for her family.

Ms. ***** final concern is regarding Bluegreens communication and response as she states she has sent several emails trying to cancel her timeshare ownership. Our records do not indicate that we have received any emails from ************. Bluegreen would advise since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased to have this opportunity to assist ************ via her Better Business Bureau correspondence.

Bluegreens ************* ********************** team has reviewed Ms. ***** ownership closely, since receiving her Better Business Bureau correspondence. After review, Bluegreen finds that ************ remains bound to the terms of the purchase agreement she executed for her timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for ************. Bluegreen would advise that Ms. ***** contract purchased on April 24, 2015 is paid in full. Should ************ have any further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out regarding the difficulty I am having canceling my timeshare with Bluegreen. I have expressed to Bluegreen that I can no longer carry the financial burden of this time share due to the passing of my husband and even provided the death certificate. I have not received any communication from Bluegreen in quite some time and I really need this to be resolved sooner rather than later. I am asking for your intervention on my behalf to help resolve this issue. I hope that Bluegreen can do the right thing and provide me with the necessary assistance to move forward with canceling my timeshare
Business Response
Date: 03/04/2024
March 4, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21340744

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 24, 2024, regarding the consumer correspondence of **************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners, members, and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners, members, and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************** and ************************** purchased a timeshare interest with the Bluegreen Vacation Club on August 2, 2011.Bluegreen regrets to hear of **************** passing, and we offer our sincerest condolences to ***************. ***************** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of ***************** concerns, our ************* ********************** Specialist reached out to *************** by telephone on February 27 and February 28, 2024, resulting in receiving a recording that the home telephone number on file had been disconnected. *************** did not provide an alternate telephone number with her Better Business Bureau correspondence. Our Specialist also reached out to ************** by email on February 27 and February 28, 2024, advising that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Unfortunately, at this writing we have received no response from ***************. Although we have been unable to speak with *************** directly, Bluegreen wishes to respond to ***************** concerns through the Better Business Bureau.

***************** first concern is regarding the difficulty she is having with cancelling her timeshare ownership. We understand that *************** may feel frustration with not being provided her preferred resolution of the cancellation of her ownership. Bluegreen would remind *************** that she purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement indicates that ***************** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise *************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. *************** initialed next to Owner Confirmation Interview Section 13 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

***************** second concern is regarding affording her timeshare ownership since the passing of **************. Bluegreen would advise *************** that the purchase terms for her timeshare purchase were disclosed at the time of purchase. *************** also initialed beside Section 11 of the Owner Confirmation Interview, indicating that she could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for her family. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. Our Specialist would be happy to discuss these payment arrangements with *************** should she wish to speak by telephone.

***************** final concern is that she states she has not received communication regarding her request to cancel her ownership in quite some time.Bluegreens records indicate that we have attempted to communicate with ************** by telephone and email regarding her ownership. *************** previously told our Specialist she would not speak by telephone. On September 8, 2023 and January 9, 2024, our Specialist sent an email to *************** reiterating there is not an option for the cancellation of her ownership and providing direct contact information for our authorized third-party resale agent. Bluegreen would advise that our Specialist endeavored to provide all potential options for ***************** ownership by email, but also advised her that we needed to speak with her by telephone to best assist with her concerns. Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls and emails promptly and follow-through on owners issues. Bluegreen regrets that *************** feels she did not consistently receive our characteristic high-quality customer service and communication in attempting to cancel her timeshare ownership. We pride ourselves on our professionalism, communication, and support of owners.

Bluegreens ************* ********************** team has reviewed ***************** ownership closely, since receiving her Better Business Bureau correspondence. After review, Bluegreen finds that *************** remains bound to the terms of the purchase agreement she executed for her timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for ***************. Bluegreen would advise that ***************** contract purchased on August 2, 2011 is paid in full. Should *************** have any further questions or concerns, and decide to speak by telephone, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/05/2024

Complaint: 21340744

I am rejecting this response because: ******* says I cant be reacged by phone so im stuck in contract> ive tried to call him and he couldnt be reached!
I want to exit timeshare. 2 years of them ignoring my requests for this since bread winner husband died march 2022. my phone was disconnected because i lost my husbnd. Bluegreen misrepresented themselves at sale and ignore me except when they want money that is HARDSHIP to pay. they asked for death certificate to help get me exit but no home correspondence except bills and no emails until i made bbb complaint!1
*********************
Customer Answer
Date: 03/05/2024
Complaint: 21340744

I am rejecting this response because: The rep says I cant be reached by phone so im stuck in contract> ive tried to call him and he couldnt be reached!
I want to exit timeshare. 2 years of them ignoring my requests for this since bread winner husband died march 2022. my phone was disconnected because i lost my husband and his income. Bluegreen misrepresented themselves at sale saying they would buy timeshare back if I wanted to sell and misrepresented fees continually rising. my "mortgage" is paid in full. They ignore my requests for correspondence not phone as they can promise anything verbally but that isn't legal and they know it. They ignore me except when they want money that is HARDSHIP to pay. they asked for death certificate to help get me exit and i sent it but no home correspondence except bills and no emails until i made bbb complaint! They only have yearly maintence fees legally against me, and I can no longer afford to pay this. How do I legally exit? How do I file bankruptcy in *******?
*********************
Customer Answer
Date: 03/05/2024
I want to deed back the property to Bluegreen. I understand there is a fee for this equivalentto 1 years maintenance fees. I am willing and desire for this action.

Thank you!
see emails:

***** Slate
From:***************
To:Bluegreen *************

Tue, Mar 5 at 2:58 PM

it isnt my fault you are unavailable. i wllnlet them know that

On Tuesday, March 5, 2024 at 02:53:03 PM EST, Bluegreen ************* <***************************************************> wrote:

Good afternoon ***************,

Thank you for contacting me back and for providing expanded details about your circumstances. At your convenience and whenever you have access to a phone, please contact our **** Services team to discuss any options that *** be available for your account. You *** also contact Bluegreen **** Services at 1.800.456.CLUB (2582); hours of operation are Monday through Friday 8:00 a.m. to 9:00 p.m. and Saturday 9:00 a.m. to 5:30 p.m. ET. I look forward to providing you with continued service and support.

Bluegreen Vacations has responded to the Better Business Bureau advising that you remain bound to the terms and conditions of the Owner Beneficiary Agreement due to not being able to reach you and discuss your complaint over the phone. Again, please contact us at the phone number above and we will be happy to assist in any way possible.

Thank you,

***********************
************* **********************

--------------- Original Message ---------------
From: ********************* [***************]
Sent: 3/5/2024 2:14 PM
To: ***************************************************
Subject: Re: Bluegreen - Trying to reach youat 1333
CAUTION External Email: Do not click on links or attachments unless it is safe.

I called your direct line trying to reach you at 1332 EST, but you were unavailable. I look forward to being cared for and supported.

As my phone was disconnected after my husband's March 2022 passing because I couldn't afford to keep it, I am at a loss of how you have been trying to contact me. I have received bills at my home address and only 2 quick emails after the Better Business complaint in which you say you're calling me when I reported to Bluegreen 2 years ago that my phone was disconnected. That has been Bluegreen customer care's service and support to me since March 2022.

My life changed drastically with the death of my husband. I was asked to send a death certificate when I reported his death March 2022, and I sent that certified mail. Yet I have not been offered to exit this account. The response I got quite some time later was a letter from Pinnacle Recovery demanding payment + fees for 2023 fees which I had already expressed to Bluegreen customer care that this recurring fee(s) is/are not feasible.

Continuing with Bluegreen is not feasible nor is listing the timeshare on your suggested site. Many customers have listed for $1 and cannot sell while being charged a listing fee. I also stressed that the timeshare has been used for 2 bookings in the years we owned it, and it will not be used in the future. Thus, hardship plans are not feasible either.

I reiterate that I seek steps from you to terminate the contract and exit. You obviously have my home and email address.

Thank you for your service and support! I eagerly await your correspondence on the procedure to exit this timeshare.

Sincerely,

*********************
Owner number 670501
1020 ************************
*******, ********* 37620

March 5, 2024
1333 EST

On Wednesday, February 28, 2024 at 12:25:38 PM EST, Bluegreen ************* <***************************************************> wrote:

Dear ***********************,

Thank you for contacting Bluegreen Vacations with your complaint filed through the Better Business Bureau. Please be advised that I have attempted to contact you by telephone to address your outstanding questions regarding your Bluegreen Ownership. I would like to speak to you directly to assist with your concerns. For assistance, please contact me directly at ************. My hours are Monday, Tuesday, Thursday and Friday from 8:00 a.m. to 4:00 p.m. ET and on Wednesday from 11:30 a.m. to 7:30 p.m. ET. You *** also contact Bluegreen **** Services at 1.800.456.CLUB (2582); hours of operation are Monday through Friday 8:00 a.m. to 9:00 p.m. and Saturday 9:00 a.m. to 5:30 p.m. ET. I look forward to providing you with continued service and support.

Thank you,

*********************
************* **********************

CONFIDENTIALITY STATEMENT. This transmission is intended to be delivered only to the named addressee(s) and *** contain information that is confidential and/or proprietary. If you are not the intended recipient, please delete this email and any attachments and contact the sender. In no event should the information be read, used, copied, retained, or re-transmitted by anyone other than the intended recipient.

ref:!00Dj001rtVP.!500KZ02Sne9:ref

Customer Answer
Date: 03/05/2024
I want to deed back the property to Bluegreen. I understand there is a fee for this equivalentto 1 years maintenance fees. I am willing and desire for this action.

Thank you!
see emails:

***** Slate
From:***************
To:Bluegreen *************

Tue, Mar 5 at 2:58 PM

it isnt my fault you are unavailable. i wllnlet them know that

On Tuesday, March 5, 2024 at 02:53:03 PM EST, Bluegreen ************* <***************************************************> wrote:

Good afternoon ***************,

Thank you for contacting me back and for providing expanded details about your circumstances. At your convenience and whenever you have access to a phone, please contact our **** Services team to discuss any options that *** be available for your account. You *** also contact Bluegreen **** Services at 1.800.456.CLUB (2582); hours of operation are Monday through Friday 8:00 a.m. to 9:00 p.m. and Saturday 9:00 a.m. to 5:30 p.m. ET. I look forward to providing you with continued service and support.

Bluegreen Vacations has responded to the Better Business Bureau advising that you remain bound to the terms and conditions of the Owner Beneficiary Agreement due to not being able to reach you and discuss your complaint over the phone. Again, please contact us at the phone number above and we will be happy to assist in any way possible.

Thank you,

***********************
************* **********************

--------------- Original Message ---------------
From: ********************* [***************]
Sent: 3/5/2024 2:14 PM
To: ***************************************************
Subject: Re: Bluegreen - Trying to reach youat 1333
CAUTION External Email: Do not click on links or attachments unless it is safe.

I called your direct line trying to reach you at 1332 EST, but you were unavailable. I look forward to being cared for and supported.

As my phone was disconnected after my husband's March 2022 passing because I couldn't afford to keep it, I am at a loss of how you have been trying to contact me. I have received bills at my home address and only 2 quick emails after the Better Business complaint in which you say you're calling me when I reported to Bluegreen 2 years ago that my phone was disconnected. That has been Bluegreen customer care's service and support to me since March 2022.

My life changed drastically with the death of my husband. I was asked to send a death certificate when I reported his death March 2022, and I sent that certified mail. Yet I have not been offered to exit this account. The response I got quite some time later was a letter from Pinnacle Recovery demanding payment + fees for 2023 fees which I had already expressed to Bluegreen customer care that this recurring fee(s) is/are not feasible.

Continuing with Bluegreen is not feasible nor is listing the timeshare on your suggested site. Many customers have listed for $1 and cannot sell while being charged a listing fee. I also stressed that the timeshare has been used for 2 bookings in the years we owned it, and it will not be used in the future. Thus, hardship plans are not feasible either.

I reiterate that I seek steps from you to terminate the contract and exit. You obviously have my home and email address.

Thank you for your service and support! I eagerly await your correspondence on the procedure to exit this timeshare.

Sincerely,

*********************
Owner number 670501
1020 ************************
*******, ********* 37620

March 5, 2024
1333 EST

On Wednesday, February 28, 2024 at 12:25:38 PM EST, Bluegreen ************* <***************************************************> wrote:

Dear ***********************,

Thank you for contacting Bluegreen Vacations with your complaint filed through the Better Business Bureau. Please be advised that I have attempted to contact you by telephone to address your outstanding questions regarding your Bluegreen Ownership. I would like to speak to you directly to assist with your concerns. For assistance, please contact me directly at ************. My hours are Monday, Tuesday, Thursday and Friday from 8:00 a.m. to 4:00 p.m. ET and on Wednesday from 11:30 a.m. to 7:30 p.m. ET. You *** also contact Bluegreen **** Services at 1.800.456.CLUB (2582); hours of operation are Monday through Friday 8:00 a.m. to 9:00 p.m. and Saturday 9:00 a.m. to 5:30 p.m. ET. I look forward to providing you with continued service and support.

Thank you,

*********************
************* **********************

CONFIDENTIALITY STATEMENT. This transmission is intended to be delivered only to the named addressee(s) and *** contain information that is confidential and/or proprietary. If you are not the intended recipient, please delete this email and any attachments and contact the sender. In no event should the information be read, used, copied, retained, or re-transmitted by anyone other than the intended recipient.

ref:!00Dj001rtVP.!500KZ02Sne9:ref

Customer Answer
Date: 03/05/2024
the mortgage has been paid in full for years. only yearly fees tie me to them. Former Bluegreen owners who paid their mortgages off, up to date on maintenance fees, and were allowed to deed back the mortgage for a fee equal to one to one and 1/2 years worth of Maintenace fees. I want that offer also.
Initial Complaint
Date:02/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were offered a free 3-day stay in *************** along with tickets to the **********, provided we attended an hour-long presentation about your Vacation Program. At that time, *** had recently entered remission from ************ + ALL Leukemia. In July of 2016, we journeyed to *********. We attended a 1-hour presentation, a lengthy tour, and various interactions. We expressed our budgetary constraints due to ***'s medical condition and recent hospitalization. The salesperson emphasized that "we owed this to our children and needed to create memories for them." Attempting to depart, we were introduced to "her supervisor,". He offered us an additional cost-free vacation in ******* and a flexible cruise opportunity, not depleting our points. Furthermore, he managed to reduce the monthly payments to $200, considering the hardships we endured throughout ***'s battle with Leukemia. The supervisor assured us that while maintenance fees would start the next year, our points would be effective immediately. Both he and the salesperson emphasized the option of reselling the timeshare to the company, should our circumstances alter.Almost immediately, we were notified of impending maintenance fees. We discovered that we could not utilize our promised ******* trip or the cruise until the maintenance dues were settled. While we diligently met our monthly payments, the lingering maintenance fees prevented us from experiencing any vacations. We endeavored to sell our *************** to learn that we needed to first reconcile all outstanding fees. Subsequently, the timeshare would be listed for potential sale, with no assurance of its purchase. This process mandated ongoing payments and fees, under the threat of default. We find ourselves deceived by BlueGreen Vacation sales representatives, leading to considerable financial distress.
Business Response
Date: 03/01/2024
March 1, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21338817

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 23, 2024, regarding the consumer correspondence of Mr. *** **** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. *** *** and ************** purchased a Bluegreen Vacation Club timeshare interest on July 18, 2017. Mr. and ************* timeshare interest conferred ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ************ concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist briefly spoke with Mr. *** by telephone on February 26, 2024, in which Mr. *** advised that he preferred to receive all communication in writing and then immediately disconnected the call. As a result, our Specialist suspended any further contact attempts out of respect for ************ request. However, Bluegreen wishes to inform Mr. *** that we need to communicate with him directly by phone to effectively address his concerns in a timely manner. Our Specialist would be pleased to summarize any telephone conversation in writing via email so that Mr.*** would have a copy for his records. Although our Specialist was unable to speak in depth with Mr. **** Bluegreen wishes to respond to his concerns through the Better Business Bureau.

************ first concern is regarding their maintenance fees. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr.and Mrs. *** initialed next to Section 8, indicating their understanding and consent. Bluegreen would advise Mr. and Mrs. *** that their first annual billing for maintenance fees was only for the last six months of their first year of ownership. Bluegreen often includes incentives with new contract purchases. Mr. and Mrs. *** received a certificate to waive maintenance fees for the initial six months of their ownership, as long as qualifying criteria are met. The certificate provided at the time of purchase states the maintenance fee waiver is for six months. Mr. and Mrs. *** met the qualifying criteria and their first billing statement reflects the six-month waiver of maintenance fees and **** Dues. Bluegreen offers this waiver to our new owners as a reprieve from the fees associated with the ownership so new owners can use their Points for vacations prior to paying fees. This information was addressed at the time of purchase so that Mr. and Mrs. *** would not be surprised when their first bill for maintenance fees and Vacation **** Dues came due six months after their purchase. The next billing statement that Mr. and Mrs. *** received was for their first annual billing for a full year of maintenance fees and **** Dues. Therefore, the difference between the annual ******** is that the first is for a time period of six months and the second is for a full year.

Furthermore, Bluegreens records indicate that Mr. and Mrs. *** have not paid their maintenance fees and **** Dues since their initial annual maintenance fee billing. Their maintenance fees have been past due since August 15, 2019, and was referred to a third-party collections agency. Owner Confirmation Interview Section 8 clearly states that maintenance fees and **** Dues must be current in order to reserve and use **** Accommodations. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. However,Mr. and Mrs. *** had opted to not use payment options to remain current to allow use of their timeshare. Therefore, the reason Mr. and Mrs. *** were unable to book reservations and use their timeshare is due to ongoing past due maintenance fees and **** Dues.

************ next concern relates to resale of their ownership. Mr. *** states they were told they could resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent. This third-party resale agent can advise owners regarding resale information, but Bluegreen is not party to that conversation.

************ final concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr. and Mrs. *** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and Mrs. *** by writing None,indicated no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr.and Mrs. **** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed Mr. and ************* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation requested for Mr. and Mrs. **** At this time,however, Bluegreen would advise that Mr. and ************* mortgage loan for their timeshare purchase on July 18, 2017, has been charged off due to nonpayment on January 10, 2024. Mr. and Mrs. *** are no longer Bluegreen owners. Our Specialist would be happy to provide further information for Mr. and Mrs. *** if they wish to speak by telephone. Should Mr. *** have further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shopping in Bass Pro Shop in Gwinnett County **, I was approached by a very aggressive salesman, who offered me a vacation, that involved me viewing a timeshare. I was charged $200, and given a $50 gift card at time of purchase. I asked about any restrictions regarding credit score, salary etc. The salesman advised there were none, and me and my family were good to go on the vacation. This was purchased on April 19th, 2023. I scheduled our vacation for March 15th 2024 to *******, ** to visit ************. I pulled up there website today, which now says I need to call them, which I did, and was advised now, since my credit score was below 600, I did not qualify for the vacation, and I was only eligible for a $150 refund, because they gave me the $50 gift card. I am now out of pocket a rental car, ************ tickets, and $50. I was a little concerned about purchasing this type of vacation, however I did ask if there were any disqualifying restrictions. Its just two weeks away, and now I am out of pocket cost, and no vacation at all. The money hurts, but even worse is my children's disappointment, not to mention they basically charged me $50 to not go on there vacation. This was a total misreprensentation, not to mention complete lies when I asked about restrictions. I am extremely disappointed with Bass Pro Shop, who have now lost my business as well. When explaining this to Blue, they advised I should have thoroughly read the paperwork.
Business Response
Date: 03/01/2024
March 1, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21338389

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 23, 2024, regarding the consumer correspondence of Mr. ********************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ********************* purchased a vacation package at one of our Bass Pro Shops locations on April 29, 2023. The cost of the package was $199, and the package did require attendance at a sales presentation during the stay. ************** had a twelve-month period from the purchase date in which to use his vacation package.

Upon receiving the Better Business Bureaus correspondence advising of **************** concern, one of our Customer Experience Specialists reached out to ************** by email on February 27, 2024, providing an update on the status of his vacation package. In addition to communicating with ************** via email, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

**************** first concern is regarding pressure he states he felt to purchase a vacation package while visiting one of our Bass Pro Shops locations. Bluegreen would advise that ************** was not under any obligation to purchase a package. Our sales teams share a wealth of information about our product. However, ************** could have left our marketing center without purchasing if he felt a Bluegreen vacation package would not suit his vacation needs.

**************** second concern is that he understood there were no restrictions associated with his vacation package. Bluegreen would advise that the Details of Participation in **************** purchase receipt included all qualifications for travel, including the minimum income and credit score requirements. ************* signed the Details of Participation, acknowledging that he had received and reviewed this information.

**************** final concern is regarding being provided a partial refund for his vacation package. Bluegreen would advise that ************** was originally offered a refund of the full price of his package, less the fifty-dollar gift card provided at the time of purchase.

Bluegreens ************* ********************** team has reviewed **************** package purchase experience closely. Our records indicate that, as a gesture of goodwill and customer satisfaction, a cancellation with refund was honored on February 23, 2024. Our Specialist also provided this information for ************** in her email dated February 27, 2024. Should ************** have any further questions or concerns, he has the direct contact information of our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have attempted to reach out to Bluegreen Vacations regarding our request to cancel our timeshare purchase, but our request has gone unanswered. We purchased this timeshare on 5/13/2016 and have paid it off in full and have kept up with our yearly maintenance fees.However, we have never actually used our timeshare and are paying an exorbitant amount of maintenance fees every year.To make matters worse, in 2021, we were contacted by what we thought was a Bluegreen affiliate, ADR Travel, who convinced us to pay them $2,394.00 to resell our points. However, we never heard anything further from them and were ultimately scammed out of the money we paid them.We have lost a significant amount of money due to this timeshare and it has become a financial burden that we need to get out of. We feel deceived by their high-pressure sales tactics and lack of transparency regarding the true costs and benefits of this timeshare. We are paying for nothing and need help to cancel our purchase with Bluegreen Vacations.Our request is for Bluegreen to cancel our timeshare and refund us in full for the money we have lost.******************************* and ********************* (account/owner number *******
Business Response
Date: 03/01/2024
March 1, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21333720

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 23, 2024, regarding the consumer correspondence of ************************************** and *************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************************** and ************************* first purchased a timeshare interest with the Bluegreen Vacation Club on October 5, 2015. ********************** II and ************** then purchased an additional contract on April 4, 2016. ********************** II and Ms. ****** timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of ********************** II and Ms. ****** concerns, our ************* ********************** Specialist reached out to ********************** II and Ms. ******* telephone and email on February 23, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ************************* on February 26, 2024, listening to his concerns, offering assistance with their ownership and offering an exit resolution. ************************* accepted our Specialists offer for resolution. In addition to speaking with ********************* II directly, Bluegreen wishes to respond to ********************** II and Ms.****** concerns through the Better Business Bureau as well.

********************** II and Ms. ****** first concern is with Bluegreens communication and responsiveness in resolving the issues they have experienced. Bluegreen appreciates ********************** II and Ms.****** informing us of their disappointment with the communication they have received. We sincerely regret if ********************** II and ************** did not feel their concerns were addressed appropriately. However, as soon as we received ********************* II and Ms. ****** concerns through the Better Business Bureau, our Specialist contacted ********************** II and ************** to speak with them about their concerns. Bluegreens records also show that we received ********************** II and Ms. ****** emails on December 16, 2023; January 23, 2024; and February 17,2024. Since the start of COVID-19, Bluegreen would advise that all agents are currently available to assist owners in real-time via live chat or telephone.Our customer service inbox is not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. At Bluegreen, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to ********************** II and ************** through the Better Business Bureau.

********************* II and Ms. ****** second concern is that they have not used their ownership. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience ********************** II and ************** need to remind them why they purchased a vacation ownership. We would advise ********************* II and ************** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help ********************** II and ************** get the most from their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the phone with ********************** II and ************** for as long as needed to answer their questions and reserve vacations. These educational calls are an opportunity for ********************** II and ************** to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

********************** II and Ms. ****** third concern relates to resale of their ownership. ********************** II and ************** state they were told they could resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agents. This third-party resale agent can advise owners regarding resale information, but Bluegreen is not party to that conversation.

********************** II and Ms. ****** next concern is regarding affording their timeshare ownership. Bluegreen would advise ********************** II and ************** that the purchase terms for their timeshare purchases were disclosed at the time of purchase. The second page of ********************** II and Ms. ****** Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, ********************** II and ************* could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, ********************** II and ************* initialed beside Section 12 of the Owner Confirmation Interview,indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.

********************** II and Ms. ****** final concern is regarding pressure they state they felt to purchase at the sales presentation. Bluegreen would advise that ********************** II and ************** were not under any obligation to purchase or sign contracts.Our sales teams share a wealth of information about our product. However, ********************* II and ************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Bluegreens ************* ********************** team has reviewed ********************* II and Ms. ****** ownership closely. After review, Bluegreen finds that ********************* II and ************** remain responsible under the terms of the purchase agreements they executed in connection with their timeshare purchases.Bluegreen will not provide the cancellation and refund requested for ********************* II and **************. At this time, Bluegreen would advise that ********************* II and Ms. ****** contracts for their timeshare purchase on October 5, 2015 and April 4, 2016 are paid in full. During their conversation, our Specialist offered a relief option in order to process a safe and expedient exit of the ownership. ********************** has accepted the offer and our Specialist has started the process. ********************** II and ************** will receive regular updates from our Specialist until the process is complete. Should ********************** II and ************* have further questions or concerns during the exit process, we invite them to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,Subject: Urgent Appeal for Assistance with Bluegreen Timeshare Contract I am writing this letter not just as a distraught consumer, but as an individual who has been ensnared in a contractual nightmare that seems to defy the very core of fair business practices. It is with a sense of profound urgency that I implore the intervention of your esteemed organization in my battle against the ridiculous policies of Bluegreen Vacations Club. The core of my distress lies within what I can only describe as a 'contract for life,' an agreement riddled with perpetual terms and misrepresentation upon purchase. It is inconceivable to me, truly, that in our modern age of consumer rights and protections, a company could hold its customers hostage with the grip of dissatisfaction. Is it not the hallmark of a free market, to allow patrons the choice to walk away from a service that no longer serves them, free from lifelong obligations? My understanding upon signing this contract was one of hopeful trust trust that has been shattered by the ***** realization that this company wields its paperwork as a weapon of entrapment. What of their responsibility to uphold not only the letter of our agreement but the spirit of service and satisfaction? Where is the accountability for a business that sells dreams and delivers an inescapable burden?My request, to put it plainly, is for liberation. I call upon the Better Business Bureau, that of consumer advocacy, to stand with me against the tide of corporate indifference and champion my cause. Assist me in breaking free from this timeshare contract.Sincerely,*************************
Business Response
Date: 02/29/2024
February 29, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21332878

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 22, 2024, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ********************************** purchased a timeshare interest with the Bluegreen Vacation Club on August 25, 1998. ****************** then solely increased his Points ownership through an equity trade on August 25,2019. Mr. ******** timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Bronze benefits.

Upon receipt of your correspondence advising of Mr. ******** concerns, our ************* ********************** Specialist spoke with ****************** by telephone on February 23, 2024, listening to his concerns, stating our position had not changed, offering assistance with utilizing his ownership, and advising there is no option to cancel his ownership. ****************** declined assistance with utilizing his ownership. In addition to speaking with ****************** directly, Bluegreen wishes to respond to Mr.******** concerns through the Better Business Bureau as well.

Mr. ******** first concern is regarding wanting to receive a cancellation of his timeshare ownership. Bluegreen understands Mr. ******** frustration with not receiving his preferred resolution of the cancellation of his timeshare ownership. Bluegreen would remind ***************** that he purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr.******** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise ***************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product.Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition,Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information,but Bluegreen is not party to that conversation. Our Specialist previously provided our third-party resale agents contact information by email to ***************** on February 5, 2024. Bluegreen would advise that ****************** was also provided a potential resolution through our ******************** but he decided to not move forward.

Mr. ******** other concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provides a space for ****************** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. ****************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *****************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed Mr. ******** ownership closely,since receiving his Better Business Bureau correspondence. After review,Bluegreen finds that ****************** remains bound to the terms of the purchase agreement and promissory note he executed for his timeshare purchase. Bluegreen will not provide the cancellation requested for ******************. Should ****************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/05/2024

Complaint: 21332878

I am rejecting this response because: I can not accept an interpretation that contorts
the very understanding of freedom in ownership

Sincerely,

*************************

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Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.