Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,120 total complaints in the last 3 years.
66 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With no response and of course only letters to collect money. We requested complete release, termination and cancellation of our timeshare interests in June of *********************************************************** because I have to pay additional bills that I was not anticipating, and due to the pandemic, lost your job, and going through our savings to afford is ridiculous timeshare is unreasonable to me. My life has been turned upside down due to your staffs inability to tell the truth. Your greed has gotten in the way of your ability to be honest and ultimately I am paying the price.I am very upset with the experience I have had with your company. I had purchased a timeshare under the advisement of your staff and have come to learn that much of the information given to me was false. The sales made this program appear to be fun and easy to use, affordable, increase value, and an investment. As you know this is extremely false as timeshares do not increase in value, have no investment value, and maintenance fees are guaranteed to increase each year to an unaffordable amount for something I technically do not own. ******** I would be able to go on vacation more often since I was a member, but I became increasingly concerned about income. I was not aware of how costly the program was and I felt that the timeshare was going to be affordable because that is how it was presented to me. I feel that cost and availability are important factors to be aware of and your staff kept these crucial details from me. They altered the to make this ownership seem like it was a good match for my life. I am unhappy that I have been misguided by your staff. I do not appreciate the faulty and fraudulent sales tactics and misconduct, yourfailure to point out the owners right of rescission and repeatedlymisleadingaboutthebenefits,reservationprocess,depreciation, andability to sell back shares as well as allother false claims used against MMPA. You should be held accountable
Business Response
Date: 11/10/2022
November 10, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18360943

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 4, 2022, regarding the consumer correspondence of **********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************* purchased a timeshare interest with the Bluegreen Vacation Club on July 21, 2017. Mr. *************************** and *********************** increased the Points ownership by purchasing an additional contract on June 10, 2019. Mr. and ************************* timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Silver benefits.

Upon receipt of your correspondence advising of ************************* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on November 7,2022 and November 8, 2022, resulting in leaving messages that we wish to speak with *********************** regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on November 9, 2022, resulting in receiving a busy signal with no option to leave a voice message. Although we have been unable to speak with ********************** directly, Bluegreen wishes to respond to ************************* concerns through the Better Business Bureau.

************************* first concern is regarding the lack of response they received from Bluegreen as they attempted to cancel their timeshare purchase in June 2022. Our records indicate that an email was received from ********************* on June 24, 2022, requesting to cancel their timeshare ownership. However,since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact ** web page to notify owners that emails are not being answered at this time. In addition, Bluegreen sent ********************** an automated reply email advising him to reach out by telephone to our customer service contact center with any concerns. Our records also indicate we received no further communication from Mr. and *********************** until receiving ************************* current Better Business Bureau correspondence. We sincerely regret any inconvenience this has caused,but Bluegreen is pleased to have this opportunity to assist *********************** via her Better Business Bureau correspondence.

************************* second concern is that she states they were not aware of the cost of their timeshare and are now unable to afford it. Bluegreen would advise Mr. and ********************** that the purchase terms for their two timeshare purchases were disclosed at the time of purchase. The second page of Mr. and ************************* Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If Mr. and *********************** were uncomfortable with the financing terms,they could have departed the sales presentation without completing a purchase. Moreover,Mr. and *********************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue. Furthermore, Mr. and *********************** initialed next to Section 8 of the Owner Confirmation Interview indicating they took into account the maintenance fees and **** Dues when making their decision to purchase.

************************* third concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr. and *********************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and *********************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and ***********************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

************************* next concern involves Bluegreen as a financial investment and the ability to resell their ownership. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest Mr. and *********************** purchased is for their and their familys personal use. Owner Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. Owner Confirmation Interview Section 14 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Section 14 also provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. Mr. and *********************** initialed beside Section 14, signifying they agreed the purchase was for personal use and not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership, affirms that the purchase is for personal use, and states there is no guaranteed buy-back of the timeshare. Bluegreen refers owners interested in resale to our authorized third-party resale agent. Our Specialist would be happy to provide contact information, if desired.

*********************** is also concerned regarding increases in maintenance fees. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr.and *********************** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

************************* next concern is regarding availability to book vacations with their ownership. Mr. and *********************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and *********************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Should Mr. and *********************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and *********************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and *********************** for as long as needed to provide guidance, answer questions,and book reservations. Although ********************** states availability is a concern, Bluegreens records indicate Mr.and *********************** have booked **************************************************** 2017.

In addition, *********************** expresses frustration that the rescission period was not brought to their attention by sales staff during the time spent purchasing their timeshare. Mr. and *********************** had physical copies of their Owner Beneficiary Agreement and Owner Confirmation Interview in their possession when they left the sales presentation and purchase meeting. Mr. and *********************** had an opportunity to read through these materials right away after purchasing or later at their leisure. If Mr. and *********************** had any doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed the contract documents provided. Furthermore,the Owner Beneficiary Agreement clearly states the rescission period to cancel the contract in bold text and capital letters immediately above the signature line where Mr. and *********************** signed to make their timeshare purchase. This prominent text shows that Bluegreen was not attempting to conceal Mr. and ************************* right to cancel their contract.

************************* final concern is regarding their credit report. Mr. and ********************** suspended their payments to Bluegreen for their timeshare purchases.At Bluegreen, the decision to stop making payments does not mean cancellation will be forthcoming. Bluegreen would advise Mr. and *********************** that we are not able to suppress credit reporting, in order to remain in compliance with federal law. Federal law requires Bluegreen to fully and accurately report credit information for our owners with mortgage loans, including late payments or missed payments. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to Mr. and ************************* mortgage loans.

Bluegreens ************* ********************** team has reviewed Mr. and ************************* ownership since receiving ************************* Better Business Bureau correspondence. Bluegreen finds that Mr. and *********************** remain responsible under the terms of the purchase agreements and promissory notes they executed in connection with their timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and ***********************. At this writing, Mr. and ************************* mortgage loans in connection with their timeshare purchases on July 21, 2017 and June 10, 2019 are currently 113 days and 123 days past due. Their mortgage loan from their purchase on June 10, 2019, was referred for collection to a third-party law firm on October 12, 2022. Bluegreens ******************* has called, emailed, and sent letters to Mr. and ********************** to advise them of the delinquencies and provide an opportunity to bring their loans current. Should Mr.and *********************** elect not to continue mortgage payments, their loans may charge off due to nonpayment of mortgage. Should *********************** have further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation on September 9th for ***************. I was unaware at the time that this facility was closed, and that the re-opening date was ONLY tentative, not confirmed or set in stone. Approximately 2 weeks ago, I received a call saying my reservation had been canceled. At this time, I had already made special arrangements, requested time from work, and began preparing for this trip. I contacted 2 different Level 1 customer service reps, neither of which I felt gave me realistic options to correct the situation, then I spoke with a supervisor about the issue, and we explored options and there was nothing available in my price range during the time period I was already approved for. Due to the reservation being made then canceled 2 months later, this shortened my window for being able to make a reservation and cut down availability to choose from, which is unfair since it's not my fault. What bothers me the most though, is the fact this hotel was not even open to begin with, and the opening date was NEVER 100% certain, so this may be affecting other customers as well. It's shady business, with COMPLETE disregard for its customers, their arrangements, paid accommodations, etc. These types of scenarios are exactly why timeshares have such a bad reputation, and for good reason.
Business Response
Date: 11/10/2022
November 10, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18343888

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 1, 2022, regarding the consumer correspondence of ***************************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************************** first purchased a timeshare interest with the Bluegreen Vacation Club on July 25, 2021. ************************ then increased his Points interest through an equity trade on August 11, 2022. ************************** timeshare interest confers ownership of ****** Annual Vacation **** Points.

Upon receipt of your correspondence advising of ************************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on November 2,2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. After multiple communications via email, our Specialist and ************************ arranged a time to speak. Our Specialist spoke with ************************ by telephone, later that same day, listening to his concerns and extending his Points due to the inconvenience ************************ experienced. On November 4,2022, our Specialist responded to ************************ via email, confirming that the extended Points are unrestricted for use in any season. ************************ then sent an email response, thanking our Specialist for his assistance. In addition to speaking with ************************ directly, Bluegreen wishes to respond to ************************** concerns through the Better Business Bureau as well.

************************** primary concern involves his experiences with booking a reservation at Bluegreens *************** Resort in *****, *******.As the status of the reservation was tentative, ************************** confirmed reservation was cancelled weeks prior to his departure due to continuing construction. ************************ states that he was not made aware of a possible cancellation during the booking process. Due to a most unfortunate incident that occurred in 2021 nearby, the *************** Resort was closed for repair and restoration. In an effort to meet proper standards, this has caused the closure to be extended for a period longer than expected. Bluegreens resort management teams are working diligently to prepare for the resort reopening to our owners once again. Bluegreen apologizes for any confusion or inconvenience this may have cause ************************. Bluegreens records show that we received ************************* concerns through our Chat communication on November 1, 2022, where our representatives addressed ************************** concerns and offered assistance with many aspects of his ownership. During their conversation on November 2, 2022, our Specialist offered to extend the use period of ************************** Points for another year during any season. *********************** accepted this offer and expressed his satisfaction with Bluegreens resolution. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. Additionally,Bluegreen owner website provides details regarding the state of *************** Resort and notifications pertaining to future reservations.

Bluegreen appreciates ************************ for bringing his concern to our attention through the Better Business Bureau to allow us to provide a satisfactory resolution. Should ************************ have further questions or concerns, we invite him to contact our Specialist directly at the contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am highly concerned with BlueGreen Vacations' lack of customer service. I have reached out to them multiple times through the email address posted on their website. I have yet to receive a response from them. I need to exit my timeshare ownership. At the time of my purchase, I was married and thought purchasing a timeshare would allow us the freedom to vacation anywhere and anytime we wanted. However, for 30 years, I served as a cop and I served in the Army, which allowed me no time to use the timeshare. I am now paralyzed and do not have the money or physical ability to use the timeshare now or in the future. I am divorced now and the sole owner of the timeshare. I cant afford to make payments on the increasing maintenance fees anymore. During the time of purchase, I was never informed that these fees would increase. If the salesteam did not leave out this pertinent information, then I would have never purchased it. I need to exit my ownership as soon as possible.
Business Response
Date: 11/04/2022
November 4, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18342201

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 1, 2022, regarding the consumer correspondence of *********************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************* and Ms. ************************* purchased a timeshare interest with the Bluegreen Vacation Club on August 23, 2011. ******************** and Ms. ***** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ********************** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our ************* ********************** Specialist reached out to ******************** by telephone and email on November 2, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to ******************** again by telephone on November 3 and November 4, 2022, leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ******************** directly, Bluegreen wishes to respond to ********************** concerns through the Better Business Bureau.

********************** first concern is with the lack of email communication responses he states he has received from Bluegreen as he attempted to address his concerns. Our records do show that emails were received from ******************** on June 29 and September 22, 2022. However, since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased to have this opportunity to assist ******************** via his Better Business Bureau correspondence.

********************** second concern is regarding his request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for ******************** and Ms. ***** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where ******************** and ************ signed to make their timeshare purchase. ******************** and ************ had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. ******************** and ************ had an opportunity to read through this document right away after purchasing or later at their leisure. If ******************** and ************ had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with ******************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ******************* and ************ during the rescission period.

********************** third concern is that he has not been able to use their ownership due to his years of service in the Army and while being a police officer. ******************** further states his inability to travel due to his current physical disability. Bluegreen would like to thank ******************** for his years of service in the Army and as a police officer and his commitment to our country. We also empathize with the unfortunate circumstances of ********************** health issues that have come about since their timeshare purchase with Bluegreen. We understand that ******************** may find it more difficult to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates ******************** for sharing his health challenges.

********************** final concern is regarding affording their timeshare ownership and the increase in maintenance fees.Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ******************** and ************ initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Bluegreens ************* ********************** team has reviewed ******************** and Ms. ***** ownership since receiving ********************** Better Business Bureau correspondence. Bluegreen finds that ******************** and ************ remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for ******************** and ************. Bluegreen wishes to advise that ******************** and Ms. ***** contract for their August 23, 2011 timeshare purchase has been paid in full. Should ******************** have further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 11/10/2022

Complaint: 18342201

I am rejecting this response because: I was never informed about the rescission period by the sales team. Your sales representative's job is to go through and explain the contract to us properly considering the significant amount of money were preparing to spend on it, and they need to ensure the information theyre sharing with us matches that of whats written in the contract. They did not do this. Instead, they flew through each item in the contract and pressured us to go ahead and ************. They never once mentioned the rescission period, so how are we supposed to know about it if they dont point it out to us while ******* our signatures?
You also seemed to have ignored the fact that I am now paralyzed and do not have the money or physical ability to use the timeshare now or in the future. I am divorced now and the sole owner of the timeshare. I cant afford to make payments on the increasing maintenance fees anymore.
I will not be using the timeshare in the future and I need to exit right away!

Sincerely,

*****************************
Business Response
Date: 11/17/2022
November 17, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18342201

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 1, 2022, regarding the consumer correspondence of ********************************* and ********************** rebuttal received on November 14, 2022. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of ********************** rebuttal, our ************* ********************** Specialist reached out to ******************** by telephone and email on November 14 and November 15, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Although we have been unable to speak with ******************** directly, Bluegreen wishes to respond to ********************** concern through the Better Business Bureau.

********************** rebuttal mentions concern regarding pressure he states they felt to purchase at the sales presentation. Bluegreen would advise that ******************** and ************ were not under any obligation to purchase or sign contracts.Bluegreen attempts to abbreviate the lengthy sales process by summarizing the most pertinent details of the ownership during closing and in the Owner Confirmation Interview. If ******************** and ************ wanted additional time to review the full purchase documentation before signing, they were free to request more time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation, they were free to ask questions and request additional information before executing the contract. As ******************** and ************ may have experienced with other contractual purchases like houses or automobiles,these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is ******************** and Ms. ***** responsibility to review their contract documents for understanding and request clarification as needed.

Bluegreen desires to be responsive to ********************* issues of concern and resolve this matter. However, Bluegreen reiterates the positions described in our earlier correspondence dated November 4, 2022. Bluegreen remains firm that we will not cancel and refund ******************** and Ms. ***** ownership. As previous advised in our last correspondence, ******************** and Ms. ***** contract for their August 23, 2011 timeshare purchase has been paid in full. Should ******************** have further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/29/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February of 2018 I signed up for a Bluegreen timeshare for ****** points. In July of 2018, I was pressured into buying ***** more points. I paid round $2*****.00 for these two contracts. I used my timeshare the 1st time in the summer of 2019 and had problems at first with the reservation. They said I had reserved only one night instead of two. Well, after a while complaing, I was granted the additional night. I then used the timeshare in January of 2020. That was OK. In February of 2020 I developed medical problems and have had 3 surgeries on my knees. Since then I can not move around another. In January of 2021, I was with a friend using his Bluegreen points to stay. At that stay, I was pressured into buying extra points. The salespeople said that even though a sales promotion is over, I can still get the extra points bought. I told the sales people that I was not interested but they were giving me a break. I told them that I was not interested in Bluegreen timeshare. They said that I would get better service by getting the extra points. Again I felt pressured in buying the points. In July of 2021, I had more surgery to my knees and told Bluegreen that I wanted out of my contracts. They have released me of two of my contracts but not the last one. I have paid Bluegreen around $20,000.00 and used it twice, once for 2 nights with problems and the 2nd time for 3 nights. That is a lot of money for just 5 nights total. I would like to get some money back, but I just want to get out of it totally. Bluegreen has sent my account to a collection agency called Pinnicle Recovery. I told them that I was trying to work with Bluegreen to get released from that contract
Business Response
Date: 11/04/2022
November 4, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18331800

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 29, 2022 regarding the consumer correspondence of *******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* purchased a timeshare interest with the Bluegreen Vacation Club on February 18, 2018. ****************** subsequently upgraded his ownership interest by purchasing additional Points on July 16, 2018 and January 29, 2021. Mr. ******** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ****************** by telephone and email on October 31, 2022,leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to ****************** by telephone and email again on November 1, 2022, again leaving messages that we are trying to reach him and providing direct contact information. Our Specialist spoke with ****************** on November 3, 2022 listening to his concerns and discussing available options for the account. In addition to speaking with ****************** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Mr. ******** first concern is regarding attending owner update presentations. ****************** states that he felt pressure to purchase additional Points when attending owner update meetings. Bluegreen would advise that our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage *** be enhanced by purchasing additional Vacation **** Points. ****************** did not need to consider information presented about purchasing additional Points if he was not interested in expanding his ownership at the time of his upgrades.

Mr. ******** second concern is regarding a reservation discrepancy on his first reservation. Bluegreen sincerely regrets any misunderstanding that occurred at the time of Mr. ******** first booking and any subsequent frustration, but we are pleased that our customer service team was able to assist with reserving the additional night. Bluegreen would advise that our contact center is open six days a week to assist ****************** in getting the most out of his Bluegreen ownership,including providing assistance with any reservation issues that *** arise.

Mr. ******** third concern is that he is unable to use his ownership due to a change in his ******, which has affected his ability to travel. Bluegreen empathizes with the unfortunate circumstances of Mr.******** ****** issues that have come about since his timeshare purchase with Bluegreen. We understand that ****************** *** be unable to travel in his current ****** condition. Generally, illness and ****** concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners family members, friends, and personal contacts remain able to utilize the ownership even as the primary owners travel is affected. Still, Bluegreen appreciates ****************** for sharing his ****** challenges and sends wishes for his good ****** and recovery.

Mr. ******** final concern is that Bluegreen has not cancelled his remaining contract. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where ****************** signed to make his timeshare purchase. ****************** had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure. If ****************** had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Unfortunately,Bluegreen did not receive a request to cancel from ****************** during the rescission period.

Bluegreens ************* ********************** team has reviewed Mr. ******** ownership closely. After doing so, Bluegreen finds that ****************** remains responsible under the terms of the purchase agreement he executed in connection with his timeshare purchase completed on July 16, 2018. Bluegreen will not provide the cancellation requested by ******************. Our records indicate that the mortgage loan associated with Mr. ******** purchase contract completed on February 18,2018 charged off due to nonpayment as of January 26, 2022. Similarly, the mortgage loan associated with Mr. ******** January 29, 2021 purchase contract,which was serviced by a third-party loan provider, was charged off as of January 7, 2022. Should ****************** have any further questions or concerns, he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/27/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I attended a 3-4 hours long presentation at a ******* facility. Our sells representative actually provided us with "edibles" aka cookies that contained THC to "try" for purchasing our timeshare, WE DID NOT EAT THEM, he said his wife makes them and he brings them to work all the time. We ended up canceling our contract and they sent a new one because of a down payment discrepancy. A new contract was mailed out the company continued to call and harass us to send the new contract back, I sent the contract back and they actually sent me copies of a signed contract. One of the pages of the contract was notarized by a notary agent, when in fact we never signed any documents in front of a notary agent. The document is false. I've attempted to reach our to blue green regarding this issue dozens of time. I sent 2 written letter and received certified returned receipts and the only calls that I receive are for me to remit a payment to them! This company is complete fraud and their sales reps hand out drugs in exchange for sales!!
Business Response
Date: 11/04/2022
November 4, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18320273

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 27, 2022, regarding the consumer correspondence of ********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ******************************** first purchased a timeshare interest with the Bluegreen Vacation Club on October 23, 2021 and completed in December 2021. Mr. and ************** then increased their Points interest by purchasing an additional contract on April 3, 2022, which they subsequently cancelled within the rescission period. At this time, Mr. and Mrs. ****** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mrs. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to *************** by telephone and email on October 27, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. *************** responded to our Specialists email the same day, advising of her attempt to return our Specialists call and to advise of her availability to speak by phone. Our Specialist spoke with *************** by telephone on October 28, 2022, listening to her concerns, discussing, and offering to review further concerns that *************** mentioned during their conversation and her request for a cancellation. On October 31, 2022, our Specialist reached out to follow up with ***************, leaving a voice message and providing direct contact information. Our Specialist spoke with *************** by telephone again on November 1, 2022, providing a follow up regarding her concerns and advising that Bluegreen will not provide her request for a cancellation. On November 2,2022, our Specialist received an email from ***************, requesting additional information as follow up to their conversation. Our ************* ********************** Supervisor reached out to *************** by telephone on November 2, 2022, resulting in leaving a voice message advising we wish to discuss Mrs. ****** email and providing direct contact information. Our Supervisor and *************** exchanged emails on November 2 and November 3, 2022. *************** states that she wishes for all future communication to be in writing and is requesting mutual resolution. Our Supervisor emailed *************** again on November 4, 2022,apologizing for her experience, advising that Bluegreens decision remains the same and to contact her directly if she wishes to address her concerns further.In addition to speaking with *************** directly, Bluegreen wishes to respond to Mrs. ****** concerns through the Better Business Bureau as well.

Mrs. ****** first concern arises from the Bluegreen sales presentation she and ************** attended. *************** states the presentation went longer than expected. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.

Mrs. ****** second concern is with Bluegreens customer service during their sales presentation. Bluegreen strives to provide receptive, reliable, and speedy communication and service for our owners. Bluegreen regrets that *************** feels she did not receive our characteristic high-quality customer service and communication when speaking with one of our customer service agents. ********************** agents routinely conduct themselves with the upmost professionalism, offering helpful information, supportive suggestions, and outstanding service for our owners. As mentioned above, our Specialist forwarded Mrs. ****** concerns to the appropriate sales team for further review. Our sales team has found no indication that suggests any of Bluegreens sales representatives behaved inappropriately during the time of Mr. and Mrs. ****** tour.

*************** further states concern with the validity of her and Mr. ****** signatures on the contract documents for their December 21, 2021 timeshare purchase. *************** advised during her conversation with our Specialist that they were not present at the sales site after October 2021, to sign any paperwork,nor for the notary of the paperwork. During their conversation on November 1,2022, our Specialist advised *************** that they were present in December 2021. However, after additional review, Bluegreens records indicate that Mr.and *************** made two visits to the ******* sales site. The first visit,taking place October 23, 2021 and the second on April 3, 2022. During their first visit, Mr. and *************** signed their contract on site and made arrangements to complete the full down-payment for a scheduled date, resulting in the contract remaining as pending status. Our sales team reached out to the ****** on November 23, 2021, leaving a message to advise that their partial down-payment payment did not go through as previously scheduled. Our sales team spoke with *************** on December 18, 2021, in which *************** provided a credit card for the first portion of the down-payment. The remaining balance was taken on December 21, 2021. Due to the delayed down-payment from Mr. and **************, the pending contract passed more than 60 days, requiring the contract to be rewritten. Per their request, our sales team rewrote the same contract and printed it on December 21, 2021. Once we received verbal confirmation from Mr.and ***************, our sales team mailed the new contract to Mr. and *************** later in December 2021. Mr. and *************** then signed and sent the rewritten contract back, along with a check for their first monthly loan payment, in January 2022. If Mr. and *************** had a concern with the contract documents,they were welcome to ask questions at the time of purchase, during their rescission period, and at any time since their purchase. Mr. and *************** then returned to our ******* site in April 2022, toured again and purchased again.Though, Mr. and *************** did cancel their April 2022 contract within the rescission period. We have reviewed the December 2021 contract documents and find nothing unusual that would warrant any concern. Bluegreen would advise the above-described details have been reviewed since Mrs. ****** conversation with our Specialist. Bluegreen apologizes for the misunderstanding between our Specialist and *************** and for any further confusion. As a courtesy, we have provided a copy of Mr. and Mrs. ****** contract documents as an attachment to this response, for their records. Bluegreen stands by our policy that all contract documents are valid and legally binding for Mr. and Mrs. ****** timeshare purchase.

Mrs. ****** final concern is the effect of her credit due to Bluegreens credit reporting. At Bluegreen, the decision to stop making payments does not mean a cancellation and refund will be forthcoming. Bluegreen would advise *************** that we are not able to suppress credit reporting, in order to remain in compliance with federal law. Federal law requires Bluegreen to report credit information fully and accurately for our owners with mortgage loans, including late payments or missed payments. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to ****************** mortgage loan.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ****** ownership closely. After reviewing Mr. and Mrs. ****** ownership, Bluegreen finds that Mr. and *************** remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase.Bluegreen will not provide the cancellation requested for Mr. and ****************** this writing, Mr. and Mrs. ****** mortgage loan in connection with their timeshare purchase on December 21, 2021, is currently 106 days past due.Bluegreens ******************* has called, emailed, and sent letters to Mr.and *************** to advise them of the delinquency and provide an opportunity to bring their loan current. Should Mr. and *************** elect not to continue mortgage payments, their loan may be charged off due to nonpayment of mortgage.Should *************** have any further questions or concerns, she has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,We have been requesting a cancellation and refund of our money for quite some time now. We havent heard back from Bluegreen in a fair amount of time. We thought we were making good progress by speaking with the customer care managers. I spoke with a representative named ***, and she gave me hope that would be able to provide us with relief from our membership. She escalated our concerns to the mortgage department, where she advised that they would make us a settlement offer, *** advised us that if we could not afford the settlement offer that was presented, to contact her back, and she would speak with her direct manager about other options to cancel our membership. As expected, the settlement option that was provided to us was outrageously high, and something that we could not afford. We then reached out to *** (a few times now) and NO response from her. We continuously find that their representatives make false promises and it's extremely disappointing. We just want to get out of this timeshare membership.
Business Response
Date: 11/04/2022
November 4, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18313062

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 25, 2022 regarding the consumer correspondence of ******************************* *****. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ******************* and ******************************** purchased a one-year Sampler package from Bluegreen on May 13, 2017. Mr. and *************** then upgraded to a lifetime ownership, purchasing a timeshare interest with the Bluegreen Vacation Club on August 26, 2017. Mr. and ***************** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ***************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach *************** by telephone and email on October 26 and October 27, 2022, leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist later spoke with *************** by telephone on October 27, 2022, listening to her concerns, reviewing the guidelines of her ownership, and discussing available options for the account. In addition to speaking with *************** directly,Bluegreen wishes to respond to ***************** concerns through the Better Business Bureau as well.

***************** first concern is regarding her and **************** ongoing request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and ***************** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr.and *************** signed to make their timeshare purchase. Mr. and *************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and *************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist has discussed this rescission period with *************** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately,Bluegreen did not receive a request to cancel from Mr. and *************** during the rescission period.

***************** second concern is that she states they were not given an option with which they were comfortable from our Mortgage team when referred by ************* ********************** to that department. Bluegreen would advise that our ************* ********************** team is dedicated to finding agreeable resolutions for each owners unique circumstances and ownership concerns. Our ************* ********************** Specialist endeavored to provide helpful assistance for *************** during their communication on April 7, 2022 and, together with our ******************** provided all resolutions available for Mr. and ****************

***************** final concern is with the communication and response she and ************** received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners.Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached.Our records do show emails received from *************** on May 11, 2022; June 3,2022; and August 22, 2022. However, these emails were received after the initial case was closed. Bluegreen sincerely regrets that this prevented the emails from being seen, but we are pleased to have had this additional opportunity to assist *************** via her Better Business Bureau correspondence.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** ownership closely. After doing so, Bluegreen finds that Mr. and *************** remain responsible under the terms of the purchase agreement and promissory note they executed in connection with their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. and ***************. If Mr.and *************** wish to follow up regarding the previously discussed option,they have the direct contact information for our ******************** Should ************** have any further questions or concerns, she also has the direct contact information of our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/21/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The timeshare was purchased in ****. After many years of marriage and financially disabled from 2017 before a finalized divorce in 2018 and continuing, I was given the burden of the timeshare (I did want it at the time.) I was also very unaware of such horrible changes. I was also sent to a collection due to someone fraudulently using my name as they continued calling his phone number, one of his secret lovers answered his phone giving my name (More like someone(s) taking control of his entirety.) *+^* This timeshare has been a burden since I have had it. My uncle ended up paying for it, he has had a couple heart surgeries and cannot financially keep paying yearly fees. I was told in order to exit out of my contract I could just not pay defaulting with a collection agency (which would effect my credit score.) I could donate my points which would make me responsible if the charitable options defaulted and possibly still owe if a charity did not except obligations. I was also told I had to pay maintenance fees for an entire year and not be allowed to use any of the timeshare. In my opinion is fraud in every way. I inquired several times for months about giving my timeshare back. Only one person had mentioned there would be no fees to be released from my obligations. There was no outstanding loans or annual fees due (end of July beginning of August.) ***** September I get nothing but the runaround and then there is the annual maintenance fee due in November $1,138.50 which is for the year 2023. I (my uncle) whom I have to re-pay, paid their fraudulent fee which will be resold to the next victim and I (we; my uncle and I) cannot use the timeshare for vacation etc. I we; my uncle and I (pay for an entire year so they can turn around and resell (can you say double dipping.) There is still ***** points for vacationing left out of ***** I will be seeking all or most of the money back. I have been framed and frauded for too many years as Possibly my so called ex husband also
Business Response
Date: 10/28/2022
October 28, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18297861

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 22, 2022, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ********************* and *************************** first purchased a Sampler Membership with the Bluegreen Vacation Club on April 29, 2006 and later purchased an Owner Sampler Membership on August 11, 2007, each with a one-time allotment of ***** Vacation **** Points available to use for a 12-month period. **************** and *************** then purchased a timeshare interest with the Bluegreen Vacation Club on April 21, 2007. Mr. and **************** subsequently, through an equity trade, purchased additional Points on March 4, 2008.Through a Divorce decree, **************** became the sole owner of her Bluegreen ownership,and her account information was updated to reflect this on July 5, 2018. Ms. ******* timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Ms. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** reviewed Ms. ******* account history finding that **************** had spoken with our representative regarding her concerns. Our Specialist spoke with *************** on October 24, 2022, listening to her concerns, apologizing for any inconvenience,and advising the process for a potential resolution. Our Specialist also informed **************** that the representative who has already been assigned to her case, has submitted her account for review for any potential resolution. In addition to speaking with **************** directly, Bluegreen wishes to respond to Ms.******* concerns through the Better Business Bureau.

Ms. ******* first concern is regarding affording her timeshare ownership. Bluegreen would advise **************** that the purchase terms for her timeshare purchase were disclosed at the time of purchase. The second page of Ms. ******* Owner Beneficiary Agreement advises the purchase price and financing terms for each contract. If she was uncomfortable with the financing terms, **************** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, **************** initialed beside Section 8 of the Owner Confirmation Interview, indicating that she could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for her family.

Ms. ******* second concern is that she was advised of multiple options to exit her ownership, one in which she could choose to stop making payments toward her fees and default.Bluegreen advises that it is correct that Ms. ******* ownership could be terminated under Bluegreens Assessment Billing and Collection Policy for nonpayment of maintenance fees for several months. However, at Bluegreen, the decision to stop making payments does not mean cancellation or refund will be forthcoming. The Owner Confirmation Interview Section 9 clearly states that maintenance fees and **** Dues must be current in order to reserve and use **** Accommodations. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including payment plans and advance prepayments before the maintenance fee bill is due.

Ms. ******* next concern relates to giving back her ownership. **************** states that she has inquired about giving back her ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 3 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent, Pinnacle Vacations. This third-party resale agent can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Ms. ******* final concern is regarding her credit report relating to her ownership. Bluegreen would advise **************** that we are not able to suppress credit reporting, in order to remain in compliance with federal law. Federal law requires Bluegreen to fully and accurately report credit information for our owners with mortgage loans, including late payments or missed payments. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to Ms. ******* previous mortgage loan.

As mentioned above, our Specialist informed **************** that her account is being reviewed. After a detailed review of their ownership, our Specialist will advise **************** of Bluegreens findings. Bluegreen also advises that Ms. ******* contract for her March 4, 2008 timeshare purchase has been paid in full. Our Specialist who has been assigned to her case will provide updates and potential resolutions for **************** once Bluegreens review is completed. Should **************** have any further questions or wish to discuss potential resolutions, we invite her to contact our Specialist directly at the contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 16th, Sunday, while shopping at ******'s at ******************* Mall in ****, ** Bluegreen Vacation reps approached ** to sign up for a vacation tour and in exchange they will provide three night stay with no blackout dates for $199. They also said places to stay are only high end hotels like Marriot and Hiltons. While we were still deciding they added an additional $50 ******'s gift card to further attract us. We agreed to purchase the package and called early Monday Oct 17th to make reservations at **********. The reservation team would not tell us what facility we are getting and promised to get back within 24hrs. Next day we received an email saying we are booked at ************, Country Inn. We called backing saying we asked for ********** and were given ************, we were switched to Clarion Pointe again without prior consultation. We called back saying the hotel looks shotty and requested to switch back to Country Inn in ********** or ************ the request was denied. During the package purchase we were assured of great hotels and no BLACKOUT DATES. We were told we couldn't even switch back to Country Inn at ************ because it is no longer available. We asked for reimbursement (we were told we can get cancel package within 30 days) but the ************************** refused to return the $199 dollars instead they insisted they gave us $50 gift card - Junk. We never asked for it, it was thrown in as an added thing to further attract us and we have no use of Cabelas gift card. After insisting several times, they only returned $149 although my wife offered to returned the card back to the rep ******************** Mall is 40 to 50 miles from our place). This is a blatant highway robbery and highly inappropriate. We need our $50 back. Other people should be warry off their false promises like ******* and ********'s, false claims of black out dates. Contract Number ********. I can't upload, if needed I can email.
Business Response
Date: 10/31/2022
October 31, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18296861

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 21, 2022 regarding the consumer correspondence of *************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* and *************************** purchased a 4-day, 3-night vacation ******* at one of our Bass Pro Shops locations for $199.00 on October 16, 2022. This ******* did require attendance at a sales presentation during the stay. As part of that purchase, ************** and **************** would have been able to use the vacation ******* for a twelve-month period. As part of their purchase, ************** and **************** received a $50.00 Bass Pro Shops gift card.

Upon receiving the Better Business Bureaus correspondence advising of Mr. ****** concern, our Customer Experience Specialist reached out to ************** by telephone and email on October 24, 2022, leaving messages to provide him with an update on the status of his vacation *******. Although we have not been able to speak with ************** directly, Bluegreen wishes to respond to Mr. ****** concerns through the Better Business Bureau.

Mr. ****** first concern is regarding the availability of specific properties and dates in his desired vacation destination. Bluegreen sincerely regrets any frustration ************** experienced in trying to schedule his reservation. While the vacation ******* *** not have had blackout dates, Bluegreen would advise that we are not able to guarantee the availability of a specific set of properties or dates, as all reservations are based upon availability at the time of scheduling. Our records show that Mr. ****** scheduled check-in date was November 4, 2022, and short-notice travel *** limit available options.

Mr. ****** second concern is regarding receiving a partial refund of $149.00.This refund reflected the ******* purchase price of $199.00, less the value of the $50.00 gift card he and **************** were provided when they purchased their *******.

Bluegreens ************* ********************** team has reviewed ************** and Ms.******* ******* purchase experience closely. Bluegreen would advise ************** that the remaining amount of $50.00 was refunded as of October 24, 2022, thus completing a full refund for the vacation *******. This information was provided to ************** via the messages left on October 24, 2022. Bluegreen is pleased that we have been able to resolve this issue. Should ************** have any further questions or concerns, he has the direct contact information of our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/21/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To The BBB, We have many complaints and concerns with the company Bluegreen. We went to a presentation conducted by them that lasted hours and felt very pressured to enter this timeshare agreement. We were told by their salespeople many things that ended up not being true. We were told that we would be able to book a trip every year and that we could easily vacation at different locations. But booking a vacation with them was almost impossible. There was never anything available. We should not have to continue to pay maintenance fees for a timeshare that we cannot use. We are nearing retirement, and we can no longer afford this. We would like to end the relationship with this company and cancel our timeshare contract. We have been back a forth with Bluegreen directly about canceling our account. While we have had one representative be helpful, it still feels like we aren't getting anywhere. We have been repeatedly told that our account would close out, and we were hopeful it would, but we are still here waiting for that to happen. We just do not understand why Bluegreen cant waive these fees and let us out mutually! We have paid their company more than enough and tried everything we could to contact and settle this matter directly with them, but still, no options for relief have been provided. Thank you, ******* and ***************************
Business Response
Date: 10/31/2022
October 31, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18296416

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 21, 2022, regarding the consumer correspondence of ********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************************************ and ******************************** purchased a timeshare interest with the Bluegreen Vacation Club on June 10, ****. Mr. and Mrs. ******** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of Mrs. ******** concerns, Bluegreens ************* ********************** Specialist reached out to ******************* by telephone and email on October 24, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist briefly spoke with ****************** by telephone on October 25, 2022, in which ****************** advised that he would email our Specialist with the times that are convenient to speak about their concerns.Our Specialist reached out by telephone and email to ******************* on October 27,2022 and by telephone on October 28, 2022, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Mr. and ******************* directly, Bluegreen wishes to respond to ******************* through the Better Business Bureau.

Mrs. ******** first concern is regarding pressure she states they felt to purchase and the length of the sales presentation. Bluegreen would advise that Mr. and ******************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. ******************* also states the presentation lasted a long time.Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation,the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.

Mrs. ******** second concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************* left this section blank, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mrs. ******** third concern isregarding availability to book vacations with their ownership. Mr. and ******************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ******************* initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and ******************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ******************* in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with Mr. and ******************* for as long as needed to provide guidance, answer questions, and book reservations.

******************* further states concern about the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation Club Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. Mr. and ******************* initialed next to Section 9, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including payment plans and advance prepayments before the maintenance fee bill is due.

****************** is also concerned regarding her request to cancel their ownership.Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. and ******************* signed to make their timeshare purchase. Mr. and ******************* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. Mr. and ******************* had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ******************* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. and ******************* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ******************* during the rescission period.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. **************** closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. and ********************** this writing, however, Bluegreen advises that Mr. and Mrs. ******** contract for their June 10, **** timeshare purchase has been paid in full.Should Mr. and ******************* have any further questions or wish to discuss potential resolutions, we invite them to contact our Specialist directly at the contact information provided.

*************************************************************** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:10/20/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to the BBB to hopefully get some sort of update from the timeshare company, Bluegreen Vacations. I have previously reached out to their affiliated company, Pinnacle Vacations in which I was told I would be receiving some sort of release paperwork. I was on the Bluegreen timeshare contract with ********************* who has since passed away. I just need help to understand if that paperwork was ever processed or if Bluegreen/Pinnacle is still needing something from me.Thank you,************************* Owner # ******
Business Response
Date: 10/31/2022
October 31, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18254205

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 21, 2022 regarding the consumer correspondence of *****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* and ***************************** purchased a timeshare interest with the Bluegreen Vacation Club on May 5, 2017.Bluegreen sincerely regrets to hear of Mr. ***** subsequent passing, and we wish **************** our deepest condolences for her loss. Ms. ******* timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Ms. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach **************** by telephone and email on October 21, 2022,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to **************** by telephone again on October 24 and 25, 2022, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with **************** directly,Bluegreen wishes to respond to **************** through the Better Business Bureau.

**************** states that she is requesting an update on the status of her account. Our records show that Ms. ******* account is undergoing a relief process at this time. Our Specialist would be pleased to provide a more detailed update for **************** on the status of her account if she wishes to speak by telephone. Should **************** have any further questions or concerns or wish to speak with our Specialist directly, she has our Specialists direct contact information, and we welcome her to reach out for further assistance.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 11/03/2022

Complaint: 18254205

I am rejecting this response because:
I do appreciate Bluegreen responding to this matter but I do not wish to speak with them on the phone as I have lost complete trust in their company. In Bluegreen's response they stated that my account is undergoing a relief process. I would like more information on what this relief process is as this is the first time I am hearing about it. I am requesting that Bluegreen respond letting me know what this relief process is.

Sincerely,

*************************
Business Response
Date: 11/11/2022
November 11, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18254205

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 21, 2022 regarding the consumer correspondence of ****************************, and Ms. ******* rebuttal correspondence received on November 3, 2022. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.

Upon receipt of your correspondence advising of Ms. ******* rebuttal, our ************* ********************** Specialist reached out to **************** by telephone and email on November 3, 2022, leaving messages that we are trying to speak with her regarding her rebuttal correspondence. Our Specialist reached out to **************** by telephone and email again on November 4, 2022, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with **************** directly, Bluegreen wishes to respond to Ms. ******* rebuttal through the Better Business Bureau.

Ms. ******* rebuttal correspondence further expands on the same concerns stated in her original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated October 31, 2022, on all subjects therein. Bluegreen would also like to respond to the additional concern in Ms. ******* rebuttal correspondence.

Ms. ******* rebuttal states that she has no desire to speak with our Specialist and wants all future contact to be in writing. However, Bluegreen maintains that our Specialist can provide the best assistance to **************** on a two-way telephone conversation.Our Specialist would be happy to summarize any telephone conversation in writing via email following the telephone call so that **************** will have written documentation for her records.

Bluegreen desires to be responsive to Ms. ******* concerns and resolve this matter. Bluegreen would advise **************** that the relief process referenced in our prior written response refers to the process **************** stated she is undergoing with the assistance of Pinnacle Vacations. Our Specialist has reached out to Pinnacle on Ms. ******* behalf, and Pinnacles records indicate that the relief process initiated with Pinnacle in January of 2021 was later cancelled, because the documents were not returned by **************** within the specified 10-day timeframe. Bluegreen sincerely regrets the misinformation provided in our response to the Better Business Bureau dated October 31, 2022 and that this information was not updated on Ms. ******* Bluegreen account, but we hope that this status update will be helpful to ****************. Should **************** have any further questions or concerns, she has the direct contact information for our Specialist. **************** is also welcome to contact Pinnacle Vacations directly with any additional questions or concerns.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 11/14/2022

Complaint: 18254205

I am rejecting this response because:
I am not interested in speaking with Bluegreen over the phone. I do not want to talk to their customer care manager.
********************** stated that the relief process they were referencing was in regards to Pinnacle Vacations but the release documents were not returned. We did reach out to Pinnacle in January of 2021. I was in contact with one of their representatives, *****, in March of ********************************************************************** to sign and that she may or may not need a death certificate for *********************, who had passed away. I never received the paperwork to sign so I reached back out around August of 2021 to let Pinnacle know and I never heard back. The only thing I can thing that happened is if Pinnacle sent the documents to ******'s email which I no longer had access to. I never heard anything further from anyone at Pinnacle.
Release paperwork was previously offered to me. Pinnacle did not send it and I have been unable to get in contact with them even after following up. I am kindly asking that Bluegreen please release me from my contract. As stated, ****** has passed away. This has all been way too much for me to handle and I just want to be rid of it. The loan is paid off. I am 62 years old and I just want out. Please help.

Sincerely,

*************************

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