Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bluegreen Vacations Unlimited, Inc.

  4960 Conference Way N STE 100 Boca Raton, FL 33431-3311

• 

  Bluegreen Corporation - All Locations

  PO Box 212 Boyne Falls, MI 49713-0212

• 

  Bluegreen Vacations Unlimited

  3500 Depauw Boulevard #2060 Indianapolis, IN 46268

• 

  Bluegreen Timeshares

  120 W Bryan St Savannah, GA 31401

• 

  Bluegreen Corporation

  100 Front Nine Dr. Saint Augustine, FL 32092

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I am writing to you in regard to complaints that I have with the company Bluegreen. After many hours of presentation and many sales representatives pressuring me with their intense sales tactics, I finally agreed to purchase this timeshare because they also made a lot of promises that I later found out were all lies, unfortunately. I just want to get rid of this timeshare and have my vacationing freedom back. It doesnt work for me at all and even though I paid it off, I have not been able to use it! I am not able to use it as they promised or in the ways that I want to. This timeshare is something that I never wanted and I want it terminated from my name and a refund of all the money I wasted on it so far. I feel completely scammed and deceived by this company. I appreciate your assistance in this matter and hope that you can help me. Sincerely, *********************************

  Business Response

  Date: 10/27/2022

  October 27, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18248695
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 20, 2022, regarding the consumer correspondence of Mr. ********************************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Mr. ********************************* and ********************************* purchased a timeshare interest with the Bluegreen Vacation Club on September 18, ****. Mr. and Mrs. ***************** interest confers ownership of ****** Biennial Vacation **** Points.
  
  Upon receipt of your correspondence advising of ******************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with ******************** by telephone on October 20, 2022, listening to his concerns, offering personalized assistance with their ownership, advising of potential resolutions for their ownership, and discussing the possible ramifications for continued nonpayment. ******************** declined assistance and information about the potential resolutions. ******************** requested our corporate address and advised he will be sending a letter. ******************* thanked our Specialist for calling and our Specialist thanked him as well. In addition to speaking with ******************** directly, Bluegreen wishes to respond to ******************** concerns through the Better Business Bureau as well.
  
  ******************** first concern is regarding pressure he states they felt to purchase and the length of the sales presentation. Bluegreen would advise that Mr. and ********************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. ******************** also states the presentation lasted many hours. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy.Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.
  
  ******************** second concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and ********************** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.
  
  ******************** final concern is that he states they are unable to use their ownership for what they want. Bluegreen offers discounted rates to travel across the country and around the globe through our resorts, Traveler Plus, Resort ************************** (RCI),and ************** Although ****************** states they have not been able to utilize their ownership for what they want, Bluegreens records indicate Mr. and ********************* have booked 28 Points reservations, one Bonus Time reservation, two RCI reservations, and several other stays through their Traveler Plus membership benefits. ******************* does not state the reason he feels they have not been unable to utilize their ownership for what they want. We would advise Mr. and ******************** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help Mr. and ********************* get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with Mr. and ********************* for as long as needed to answer their questions and reserve vacations.
  
  Bluegreens ************* ********************** team has reviewed Mr. and ********************* ownership closely, since receiving ******************** Better Business Bureau correspondence.  After reviewing Mr. and Mrs. ****************** Bluegreen finds that Mr. and ********************* remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and *********************. Bluegreen would advise that Mr. and ******************** mortgage loan in connection with their timeshare purchase is paid in full. Should ******************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18248695
  
  Please see attached
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/04/2022

  November 4, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18248695
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 20, 2022, regarding the consumer correspondence of Mr. ********************************** and ******************** rebuttal correspondence received on November 3, 2022. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.
  
  Upon receipt of your correspondence advising of ******************** rebuttal concerns, our ************* ********************** Specialist spoke with ******************** by telephone on November 3, 2022. ******************** advised that he had no additional concerns to discuss. Our Specialist advised that we are still unable to honor his request for a cancellation of their ownership.******************** thanked our Specialist for calling and our Specialist thanked him as well. In addition to speaking with ******************** directly, Bluegreen wishes to respond to ******************** rebuttal through the Better Business Bureau as well.
  
  ******************** rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated October 27, 2022, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in ******************** rebuttal correspondence.
  
  ******************** first additional concern is that they are unable to use their ownership due to their age and inability to drive long distances. In addition,******************** states that they are also now caring for their daughter with a brain injury. Bluegreen empathizes with the unfortunate circumstances of their daughters health issues and the other health changes for Mr. and ********************* that have come about since their timeshare purchase with Bluegreen. We understand that Mr. and ********************* are unable to travel. Generally, the illness and health concerns of the owners and their extended family are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as their travel is affected. Still, Bluegreen appreciates ******************** for sharing the health challenges affecting them and their daughter and sends wishes for good health and recovery.
  
  ******************** second additional concern is regarding the increasing maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point and that Bluegreen can increase or decrease fees from time to time. Owner Confirmation Interview Section 9 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ********************* initialed next to Section 9, indicating their understanding and consent. Mr. and ******************** also initialed consenting to Section 8 of the Owner Confirmation Interview, confirming that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including payment plans and advance prepayments before the maintenance fee bill is due.
  
  ******************** final additional concern is that he states they were not told their Bluegreen ownership is a lifetime ownership and they wish for Bluegreen to buy it back. Bluegreen would advise that the Owner Beneficiary Agreement Section 1: Trust Agreement states that the duration of Mr. and ********************* timeshare ownership is intended to be perpetual and is irrevocable. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments states that Mr. and ********************* timeshare interest is for their personal use and not for any investment potential or guaranteed buy-back. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation. Our Specialist previously advised ******************* about resale options during their conversation on October 20, 2022,but he declined our Specialists offer to send him the contact information.
  
  Bluegreen sincerely regrets that Mr. and ********************* feel they can no longer enjoy great vacations through their ownership. We certainly appreciate Mr. and *********************** ownership over the past 17 years. Bluegreen takes great pride in working with our owners, listening to their concerns, seeking positive resolutions, and welcoming feedback. Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties. Bluegreen is grateful for the time we were able to provide great vacations and great memories for Mr. and **********************their families, and friends. Bluegreen never wants to see an owner decide to separate from the Vacation ****. However, we do understand that as our business changes, our owners lives also change. Bluegreen remains devoted to assisting Mr. and ********************* with utilizing their ownership.
  
  Bluegreens ************* ********************** team has again reviewed Mr. and Mrs. ****************** since receiving ******************** rebuttal correspondence.  After the review, Bluegreen still finds that Mr. and ********************* remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation and refund requested for Mr. and *********************. As previously advised, Mr. and ********************* mortgage loan in connection with their timeshare purchase is paid in full. Should ******************** have any further questions or concerns, he has the direct contact information for our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to the BBB in hopes that you can provide some assistance with my Bluegreen Vacations cancellation. This timeshare purchase did not meet my expectations and the availability for a full week was a joke. My wife and I were led to believe that we could use the timeshare as much as we wanted and that our points would roll over every year. They told us that we could rent out our timeshare and that would cover the fees and dues for the year. That was also a joke because it didnt come close to covering everything. My wife and I have been diagnosed with multiple health issues. We no longer have the desire to travel or keep this contract with Bluegreen and weve been continuously ignored by their company Pinnacle who was supposed to be able to help us give it back to Bluegreen. We have had to prioritize and cut down on our spending. The first thing to go is our timeshare. The taxes, maintenance fees, and dues are impossible to keep up with. Bluegreen never told us that we would be stuck with this for the rest of our life. This company took advantage of us and should do the right thing by canceling our contract and reimbursing us for our trouble. ***********************

  Business Response

  Date: 10/27/2022

  October 27, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18248434
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 20, 2022, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *************************** and ****************************** purchased a timeshare interest with the Bluegreen Vacation Club on November 6,****. Mr. and ******************* timeshare interest confers ownership of ****** Annual Vacation **** Points.
  
  Upon receipt of your correspondence advising of ****************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach **************** by telephone and email on October 20 and October 21, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. On October 24, 2022, our Specialist reached out to **************** again by telephone, leaving a voice message that we are trying to reach him and providing direct contact information. Although we have been unable to speak with **************** directly, Bluegreen wishes to respond to ****************** concerns through the Better Business Bureau.
  
  ****************** first concern is regarding availability to book vacations with their ownership. Mr. and ***************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 5 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 5 also states that reservations are based on space availability. Mr. and ***************** initialed beside Section 5, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. A thorough review of their account reveals that Mr. and ***************** booked and could have traveled on 11 reservations at different Bluegreen resorts during the years they have owned. If Mr. and ***************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ***************** in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with Mr. and ***************** for as long as needed to provide guidance, answer questions, and book reservations.
  
  ****************** second concern involves saving and rolling over their Points so they do not lose them. Because Mr. and ***************** earn their Points every year, their Points are good for bookings in any travel season for the first year of use. At the end of the first year of use, Mr. and ***************** have the option to save their Points and roll them over for another year of use through paying an administrative fee online or by telephone with the contact center. Bluegreen would advise Mr. and ***************** that once their Points are rolled over, they become Saved Points that *** be used for one additional year to travel. This information is provided in the Owner Beneficiary Agreement Section 21, which Mr. and ***************** had the opportunity to review prior to their purchase. For additional resources, the Bluegreen Owner Website is always readily accessible for Mr.and ***************** and includes a wealth of ownership information and educational materials, such as live and recorded webinars, learning opportunities, and print resources. We provide many resources through the Owner Website including the use of Saved Points which can be used during the Red, White, or Blue travel seasons as well as for booking with Resort ************************** (RCI) for travel within 180 days. No additional fees are charged above the standard RCI exchange fee. Another option would be for Mr. and ***************** to convert Bluegreen Points before they expire with Bluegreen into Choice Privileges Points for stays at ************** Our Specialist would be happy to speak with Mr. and ***************** about these options.
  
  ****************** third concern involves Bluegreen as a financial investment.Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest Mr. and ***************** purchased is for their familys personal use and is not intended as an investment or to earn a return on an investment. Owner Confirmation Interview Section 3 provides that the ownership purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Again, Mr. and ***************** initialed beside Section 3 and acknowledged it in the Owner Confirmation Interview recording, signifying they agreed the purchase was not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and affirms that the purchase is for personal use.
  
  ****************** next concern is that they are unable to use their ownership due to a change in their health affecting their ability to travel. Bluegreen empathizes with the unfortunate circumstances of Mr. and ******************* health issues that have come about since their timeshare purchase with Bluegreen. We understand that Mr. and ***************** are unable to travel in their current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as the primary owners travel is affected.Still, Bluegreen appreciates **************** for sharing the health challenges affecting he and ***************** and sends wishes for good health and recovery to them.
  
  **************** also states a concern that relates to returning their ownership to Bluegreen.**************** states they were told they could give back their ownership.Bluegreen believes we offer a valuable vacation ownership but understands that some owners *** come to an end with the Bluegreen product. Owner Confirmation Interview Section 3 provides that Bluegreen does not resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agents, Pinnacle Vacations. Our third-party resale agent can advise owners regarding resale information, but Bluegreen is not party to that conversation.
  
  **************** further states a concern regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 1 and Section 2 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr.and ***************** initialed next to Section 1 and Section 2, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including payment plans and advance prepayments before the maintenance fee bill is due.
  
  Bluegreen sincerely regrets that **************** feels he and ***************** can no longer enjoy great vacations through their ownership. We certainly appreciate Mr. and ******************* ownership over the past 22 years. Bluegreen takes great pride in working with our owners, listening to their concerns, seeking positive resolutions, and welcoming feedback. Bluegreen offers a lifetime ownership and understands that our owners *** go through difficulties or disagree with certain changes that must be implemented as we adapt to industry changes and consumer preferences. Bluegreen is grateful for the time we were able to provide great vacations and great memories for Mr. and *****************, their families, and friends. Bluegreen never wants to see an owner decide to separate from the Vacation ****. However, we do understand that as our business changes,our owners lives also change. Bluegreen remains devoted to assisting Mr. and ***************** with enjoying their ownership or alternative resolutions if they wish to speak by telephone.
  
  Bluegreens ************* ********************** team has reviewed Mr. and ******************* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. and *****************. At this writing, however, Bluegreen advises that Mr. and ******************* contract for their November 6, **** timeshare purchase has been paid in full. Should **************** have any further questions or wish to discuss potential resolutions, we invite him to contact our Specialist directly at the contact information provided.
  
  Sincerely,
  
  ***************************
  ******** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a timeshare presentation at Bluegreen Vacations in *******, ** 10/16/2022. I was asked to fill a form with my information. I asked if my credit would be ran. I was assured by the representative it would not be ran, it would only be to check if I had filed for bankruptcy, so at most only a soft credit check... I repeatedly told the representative I did not want to buy anything at the vacation club. I ended up leaving with out purchasing anything (giving no reason as to run my credit). About 3 hours later after leaving Bluegreen Vacations... I get a notification from all my banks. I had a hard credit check on my account for a mortgage.. I have never applied for a mortgage. I check to see who ran my credit .... clearly listed BVU/BlueGreen Vacations Corp..... 3 hours after I left the facility. They ran my credit without my authorization... I want the hard credit report removed from my credit history as I made my self clear that I did not want to and i did not purchase anything. They did a hard pull on my credit score after I left the facility.

  Business Response

  Date: 10/27/2022

  October 27, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18242360
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 18, 2022 regarding the consumer correspondence of *****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *************************** and ***************************** completed a **** at ************* in *******, ******* on October 16, 2022.
  
  Upon receiving the Better Business Bureaus correspondence advising of Ms.******** concern, our Customer Experience Specialist reached out to ***************** by telephone and email on October 19, 2022, leaving messages to notify her that we were trying to reach her regarding her Better Business Bureau correspondence. Our Specialist reached out to ****************** again by telephone on October 20, 2022, again leaving a voicemail message and providing direct contact information. Our Specialist then spoke with ****************** on October 21,2022, listening to her concerns and offering to work with our sales department on her behalf. Our Specialist attempted to reach ****************** by telephone to follow up with her on October 24 and 25, 2022, leaving additional voicemails. In addition to speaking with ****************** directly, Bluegreen wishes to respond to Ms. ******** concern through the Better Business Bureau as well.
  
  Ms. ******** concern is regarding the credit hit on her credit report as a result of her timeshare ****. Our records do show that ****************** and ***************** completed and signed the Credit Application during their **** meeting. ***************** and ****************** therefore authorized Bluegreen to complete a credit check by providing their signatures on the Credit Application, acknowledging their agreement. This credit check is a standard procedure for potential Vacation **** purchasers. As stated in the last sentence of the Credit Application, signatures were not required from ****************** and ******************.
  
  Bluegreens ************* ********************** team has reviewed ****************** and Ms.******** **** experience closely. Because ****************** and ****************** authorized the credit check by providing their signatures on the Credit Application, Bluegreen will not remove the credit reporting related to the authorized credit check. Should ****************** have any further questions or concerns, she has the direct contact information for our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you, with the assistance of my daughter, because I need my timeshare ownership with Bluegreen closed. My wife passed away in September 2020. I am 83 years old and should not have to be dealing with this mess. We have never used the timeshare. There are two contracts; one is paid in full, and the other still has a balance owed. I have a grandson that I am raising. I make less than $2,000 monthly and can not afford the timeshare. My priority must be my health and personal needs to maintain my health. Bluegreen promised that it was an excellent investment, but it has only cost me money. My children do not want the timeshare. When we got the 2nd contract, the salesperson told us we would not have to pay fees to the original contract. They misled us big time. I pay maintenance fees on the original contract and have a loan payment and maintenance fees on the 2nd contract. I paid Bluegreen a lot of money for nothing. I want the Bluegreen account closed in its entirety and a refund on the money I have paid them.

  Business Response

  Date: 10/21/2022

  October 21, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18231200
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 16, 2022, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ***************************** and ************************** purchased a timeshare interest with the Bluegreen Vacation Club on October 1, 2008. **************** increased their Points ownership through purchasing an additional contract on July 22, 2020. At one time, Mr. and ******************* timeshare interests conferred ownership of ***** Biennial Vacation **** Points and ***** Annual Vacation **** Points.
  
  Upon receipt of your correspondence advising of ****************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on October 17 and October 18, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone to *************** on October 19, 2022, resulting in leaving a voice message and providing direct contact information. Although we have been unable to speak with **************** directly, Bluegreen wishes to respond to ****************** concerns through the Better Business Bureau.
  
  ****************** first concern is that he has never used his ownership. Bluegreen firmly believes that traveling on his first vacation with Bluegreen is exactly the experience **************** needs to remind him why he purchased a vacation ownership. Moreover, our customer service contact center is available and eager to assist with finding travel opportunities for ****************. Our contact center is open six days a week to help **************** get the most from his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with **************** for as long as needed to answer his questions and reserve vacations. Furthermore, Bluegreens records indicate that **************** has not registered for his Bluegreen owner website which provides access to a wealth of information about his ownership. Our records also do not indicate that **************** reached out for assistance with utilizing his timeshare during his fourteen years of ownership. Although *************** has been an owner for a long time, since he has not traveled using his ownership, we would highly recommend scheduling an Understanding New Ownership call. Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights,experienced suggestions, and helpful service.
  
  ****************** second concern is regarding affording his timeshare ownership due to the passing of ***************** and other changes in his life. Bluegreen offers **************** our sincerest condolences on the loss of *****************. Bluegreen empathizes with the changes in financial circumstances that have come about since his timeshare purchases with Bluegreen. Generally, this is not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even if the primary ownerstravel is affected. Bluegreen would advise **************** that the purchase terms for his timeshare purchase were disclosed at the time of purchase. The second page of ****************** Owner Beneficiary Agreement advises the purchase price and financing terms. If he was uncomfortable with the financing terms, **************** could have departed the sales presentation without signing any documentation or completing a purchase. **************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for his family. In addition, **************** initialed next to Section 8 of the Owner Confirmation Interview acknowledging he had taken maintenance fees and **** Dues into consideration when making his decision to purchase.
  
  ****************** third concern involves Bluegreen as a financial investment. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest **************** purchased is for his familys personal use and is not intended as an investment or to earn a return on an investment. Owner Confirmation Interview Section 14 provides that the ownership purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. **************** initialed beside Section 14 signifying he agreed the purchase was not for investment purposes. Moreover, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and affirms that the purchase is for personal use. Furthermore, Bluegreen would remind *************** that he purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen does not offer a formal buyback program and there is a limited secondary market for timeshares. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership.
  
  **************** is also concerned regarding leaving his ownership to his children as he states they do not  want it. *************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. His Certificate of Beneficial Ownership is proof of his ownership and Owner Beneficiary Rights. His Owner Beneficiary Rights may be transferred to his children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owner, whether **************** or his heir, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind **************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. ****************** children would not be legally required to assume financial responsibility for the ownership if they do not wish.
  
  ****************** next concern is regarding the maintenance fees for his timeshare ownership. **************** states he was advised that he would not have to pay fees for his original contract. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. The number of contracts owned is not the basis for maintenance fee billing. The number of Points owned determines the maintenance fees since the billing calculation is the base rate plus a per-Point rate. Bluegreen would advise **************** that the Purchase Proposal clearly indicates the previous annual maintenance fees and the additional amount for the new contract purchase to arrive at the new total annual maintenance fees. Our records indicate that ****************** maintenance fees and **** Dues have been past due since November 15, 2021. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.
  
  ****************** final concern is regarding representations he states were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provides a space for **************** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ****************, as the purchaser,should not rely on any oral or written representations that are not set forth in the contract documents.
  
  Bluegreens ************* ********************** team has reviewed ****************** ownership since receiving his Better Business Bureau correspondence. Bluegreen finds that **************** remains responsible under the terms of the purchase agreements and promissory note he executed in connection with his timeshare purchase. Bluegreen will not provide the cancellation and refund requested for ****************. However, at this writing, Bluegreen would advise that ****************** mortgage loan in connection with his timeshare purchase on July 22, 2020, charged off due to nonpayment on February 28, 2022. Bluegreen would also advise that ****************** mortgage loan in connection with his purchase on October 1, 2008 is paid in full. Should **************** have further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE account number ******. We are writing this complaint as we have not received anything since April 2022. I have an email trail of the debt collector Bluegreen sent my account to. They offered a settlement fee of $2,504.76 which is 25% of the amount owed, and then I will be released from this timeshare. We rejected their offer because timeshares are not worth anything, they are listed on the secondary market for a dollar or less. The contract is setup as a mortgage, but its not a real property. The *** values timeshares at zero dollars. We also received the Notice of Delinquency, Intent to Cancel Membership and Right to Cure dated 10/11/21 and have not received anything from Bluegreen since. As stated in that notice, if the amount of $645.63 was not paid within 30 days of the notice date, the owner beneficiary rights we acquired in connection with the referenced loan and as provided in Bluegreen Vacation Club Amended and Restated Trust Agreement may be terminated. We have not received the confirmation in writing from Bluegreen of the account/membership being terminated, it is now almost a year later. We filed an FTC Complaint against Bluegreen on 10/25/21 which we sent a copy of that with an attached letter to Bluegreen, that has been ignored as well. We purchased both timeshares on April 29, 2017, and May of 2018. The 2017 contract was $23,300 with a down payment of $3,250 and the 2nd was $13,600 with a down payment of $1,360. We told the salesman we could not afford this, he stated he was going to talk to his manager to pull some strings, that was a lie. There were no strings that needed pulled being they list the timeshare at whatever they want and figure out what the potential owner is willing to pay. The salesman kept dropping the price and pushing us to upgrade as he said it was an unbelievable deal and we shouldnt pass it up. We were pressured, rushed, felt like we couldnt leave. We want confirmation of the termination of this account/membership.

  Business Response

  Date: 10/14/2022

  October 14, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18198747
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 12, 2022, regarding the consumer correspondence of Mr. ************************ Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that Mr. *********************** and ********************************** first purchased a timeshare interest with the Bluegreen Vacation Club on April 29, 2017. Mr. and ******************* subsequently increased their Points interest by purchasing an additional contract on May 9, 2018. Mr. and Mrs. **************** interests conferred ownership of ****** Biennial Vacation **** Points,6,000 Annual Vacation **** Points and Premier Bronze membership.
  
  Upon receipt of your correspondence advising of ****************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ****************** by telephone and email on October 12, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to ****************** by telephone again on October 13, 2022, again leaving messages that we are trying to reach him and providing direct contact information. On October 14, 2022, our Specialist briefly spoke with ****************** by telephone, in which ****************** advised that he did not wish to speak by telephone and only wants receive communication in writing. Our Specialist informed ****************** that he would receive Bluegreens written response to his concerns. In addition to briefly speaking with ****************** directly, Bluegreen wishes to respond to ****************** concerns through the Better Business Bureau as well.
  
  ****************** first concern is with the communication and response he received from Bluegreen as he attempted to address his concerns. Bluegreen would advise that our ************* ********************** team is dedicated to finding agreeable resolutions for each owners unique circumstances and ownership concerns. Our records show multiple interactions and communication attempts made to assist Mr. and *******************. In each of these interactions, our representatives made efforts to offer assistance with many aspects of Mr. and ******************* ownership. On March 17, 2020, our Specialist attempted to reach Mr. and ******************* to discuss their concerns, leaving messages that we wish to speak with them and providing contact information. On May 19, 2020, our ************* ********************** Specialist endeavored to provide helpful assistance for ****************** during their communications and provided all resolutions available for Mr. and *******************. On July 12,2021, Bluegreen received a letter from Mr. and ******************* and reached out to them on July 19, 20, 22, 2021. Unfortunately, we were unable to discuss Mr. and ********************* ownership then. Bluegreen desires to be responsive to Mr. and ********************* concerns and resolve this matter. However, Bluegreen believes that our sales documents adequately described the product and services Mr. and ******************* were purchasing and gave them the opportunity to cancel in a timely fashion if they so desired.
  
  ****************** next mentions rejecting Bluegreens settlement offer due to the value of the timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests.Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation. Bluegreen has made multiple good faith efforts through our ************* team to properly support ****************** with their account options.
  
  ****************** third concern is that he did not purchase a timeshare. Bluegreen would advise that the Bluegreen Vacation Club is made up of a group of owners who share in the right to access, use, and enjoy vacations at a wide variety of resorts, sites, and amenities owned or operated as Bluegreens exclusive vacation ownership club. The Bluegreen Vacation Club offers owners flexibility as an expansive vacation plan and differs from a traditional timeshare providing only a fixed, deeded one-week interest in a single resort development.
  
  ****************** further states that he advised our sales team at the time of purchase his concern with affording his timeshare ownership. Bluegreen would advise ****************** that the purchase terms for their two timeshare purchases were disclosed at the time of purchase. The second page of Mr. and Mrs. ************ Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, Mr. and ******************* could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, Mr. and ******************* initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family,and that all payment obligations for their previous purchase were independent and would continue.
  
  ******************** final concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************* by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.
  
  Bluegreens ************* ********************** team has reviewed Mr. and ********************* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. and ********************** this time, however, Bluegreen would advise that Mr. and ********************* mortgage loans for their timeshare purchases on April 29, 2017, and May 9,2018, have been charged off due to nonpayment on November 19, 2021, and April 13, 2022, respectively. Our records show that their termination letter was mailed to Mr. and ******************* on April 11, 2022. Mr. and ******************* are no longer Bluegreen owners. Should ****************** have further questions or concerns,he has the direct contact information for our Specialist.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but you mention you have sent out the termination notice to us the beginning of this year, we never received that notice. We would like to have that notice resent to us for our records, once we receive that we will have no further concerns with Bluegreen. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a time share with Bluegreen Vacations. This is the worst decision of my life. After paying thousands of dollars for the time share, I was not able to pay the maintenance fee in May of 2022. I finally was able to pay the maintenance fee this month but was sent to a collection agency called Pinnacle. Pinnacle wants to charge me over ****** in fees on top of the debt I owe. I tried to pay with Bluegreen to pay original debt, but they refuse to take my money. Any one who is thinking of buying a time share should stop and reconsider and do not let them brain wash you. They are just predators looking to scam you.

  Business Response

  Date: 10/13/2022

  October 13, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18193689
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 10, 2022, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ***************************** and ************************** first purchased a timeshare interest with the Bluegreen Vacation Club on April 18, 2009. Mr. and ***************** then purchased an Owner Sampler Membership with the Bluegreen Vacation Club on June 18, 2011,with a one-time allotment of ***** Vacation **** Points available to use for a 12-month period. Mr. and ***************** subsequently increased their Points ownership by purchasing two additional contracts on December 22, 2011 and November 10, 2012; and through an equity trade of all prior interests on December 29, 2016. Mr. and ******************* current timeshare interest confers ownership of ****** Annual Vacation **** Points.
  
  Upon receipt of your correspondence advising of ****************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with **************** by telephone on October 11,2022, listening to his concerns, apologizing for any frustration, advising that he will need to speak with the collection agency about payment of their maintenance fees, and discussing potential resolutions for their ownership. In addition to speaking with **************** directly, Bluegreen wishes to respond to ***************** concern through the Better Business Bureau as well.
  
  ****************** primary concern is regarding their past due maintenance fees balance being sent to a third-party collection agency. Mr. and ******************* maintenance fees and **** Dues have been past due since May 15, 2022, and were referred to a third-party collection agency on September 27, 2022. Owner Confirmation Interview Section 8 clearly states that maintenance fees and **** Dues must be current in order to reserve and use **** Accommodations. Moreover, Bluegreen would advise that their Owner Beneficiary Agreement: Terms and Conditions at Section 10: Purchasers Breach/Default states that in the event Mr. and ****************** outstanding **** Dues or maintenance fees are referred for collection,they are obligated to pay, in addition to the principal amount owed, any costs and collection fees in the maximum amount permitted by law. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.
  
  Bluegreens ************* ********************** team has reviewed Mr. and ******************* ownership closely. After reviewing Mr. and ******************* ownership, Bluegreen finds that Mr. and ***************** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen would advise that Mr. and ****************** mortgage loan in connection with their timeshare ownership is paid in full. Again, Mr. and ***************** will need to arrange payment for their maintenance fees balance through the third-party collection agency. Bluegreen will not provide the billing adjustment requested for Mr. and *****************. Should **************** have any further questions or concerns, we kindly request he reach out to our Specialist at the direct contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year, my husband and I attended a presentation at South Mountain given by *************************. His sales pitch included photos of resorts and explanations of wonderful benefits of being a Bluegreen Vacation owner. After explaining to *** that our oldest son is active duty Army, he explained that he could offer us a plan that included ***** points every other year, and we could roll over points into next year or borrow points from next year. This ****** point package had lots of great benefits, or so we thought. When I tried to schedule our introduction stay, we had limited dates that would accommodate our very busy schedules. We were told we would be able to book a yurt in Shenandoah for our introduction meeting a lie. We booked our welcome orientation in ************, **. When we arrived on time, our room was not ready. The receptionist asked for a credit card to cover taxes. We were originally told that maintenance fees and taxes were paid annually to cover resort tax costs. When we spoke with the salesperson at ************, *****, he told ** that there would not be any charge to our credit card, another lie. When trying to book a family vacation, all the hidden fees, unavailable dates, and unavailable rooms to accommodate our family of 7 became very evident. Frustrated, I called customer service. The promises made at the sales presentation that I referred to were for only Silver or Platinum members. The sales presentation was full of misleading information, stretched truths, misconceptions, and lies. I am beyond upset and feel totally manipulated. *************** made a deceptive presentation that promised the benefits of a ****** point membership, only to find out the real truth about the military family ****** points benefits is that we will pay more in annual maintenance fees and hidden costs than we would spend taking a family vacation without Bluegreen Vacation. *** did not respond to my initial email. He only responded to a second email

  Business Response

  Date: 10/20/2022

  October 20, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18191931
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 10, 2022, regarding the consumer correspondence of **************************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that ***************************************** and ************************************** purchased a timeshare interest with the Bluegreen Vacation Club on March 8, 2022. Mr. and Mrs. *********** timeshare interest confers ownership of ****** Biennial Vacation **** Points.
  
  Upon receipt of your correspondence advising of Mrs. *********** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ************************* by telephone and email on October 11, 2022, resulting in leaving messages that we wish to speak with her to address her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to ************************* by telephone again on October 12 and October 13,2022, resulting in leaving a voice message and providing direct contact information. On October 14, 2022, our Specialist received an email response from *************************, requesting to schedule an appointment at a later date.Per Mrs. *********** request our Specialist spoke with ************************* on October 17, 2022, listening to her concerns, apologizing for her experience,and offering to review her ownership for potential resolution.  In addition to speaking with ************************* directly, Bluegreen wishes to respond to Mrs. *********** concerns through the Better Business Bureau as well.
  
  Mrs. *********** first concern is with resort villas that did not meet her expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move Mr. and ************************* to another resort villa accommodation if one was available. We encourage ************************* to call our customer service contact center about her ********************** service experiences, as our customer service agents can review Mrs. *********** situation and assist with her concerns appropriately.
  
  Mrs. *********** second concern is about representations they state were made at the sales presentation, Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for Mr. and ************************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ************************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *************************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.
  
  Mrs. *********** next concern is regarding charges that she believed would be complimentary as well as charges at some resorts. Bluegreen would be pleased to address any specific programmatic or resort-based fees that ************************* has encountered if ************************* chooses to provide additional details. Generally speaking, Bluegreen advises owners of fees in advance, such as informing owners about maintenance fees at the time of purchase as discussed above. Very few Bluegreen programs require payment of additional fees. One program ************************* may be referencing is Traveler Plus. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals,hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 5 states, membership in Traveler Plus is optional and additional fees are required to use the benefits and services of Traveler Plus. After their first year of complimentary Traveler Plus membership, Mr. and ************************* had the flexibility to determine whether they would like to pay for access to Traveler Plus benefits or opt out of Traveler Plus. As to fees incurred at Bluegreen resorts, in general these fees result from additional services provided at the resort beyond resort villa accommodations. For example, a resort may charge additional fees if an owner uses valet parking services at a resort property, since these services are not required to stay at the property. Again, if ************************* wishes to provide greater specificity to our Specialist, she would be pleased to explain in detail.
  
  Mrs. *********** final concern is regarding availability to book vacations with their ownership. Mr. and ************************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ************************* initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. If Mr. and ************************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ************************ in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ************************* for as long as needed to provide guidance, answer questions, and book reservations.
  
  Bluegreens ************* ********************** team has spoken with ************************ and continues to review Mr. and Mrs. *********** ownership closely. After a detailed review of their ownership is completed, our Specialist will advise Mr.and ************************* of Bluegreens findings. At this writing, Bluegreen advises that Mr. and Mrs. *********** contract for their March 8, 2022, timeshare purchase has been paid in full. Bluegreen will not provide the cancellation and refund requested presently. However, our Specialist will provide updates and potential resolutions for ************************* once Bluegreens review is completed.Should ************************* have any further questions or concerns, we invite her to contact our Specialist directly at the contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  
  
  

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18191931
  
  I am rejecting this response because: it fails to include the discussion that involved the misrepresentation that we were lead to believe we received a military and teacher discount. We were mislead and deceived. Bluegreen is a ************ who preys on their victims and makes promises they do not intend on keeping . 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/25/2022

  October 25, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18191931
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 10, 2022, regarding the consumer correspondence of ************************************** and Mrs. *********** rebuttal correspondence received on October 21, 2022. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.
  
  Upon receipt of your correspondence advising of Mrs. *********** rebuttal, our ************* ********************** Specialist spoke with ************************* by telephone on October 24, 2022, revisiting her concerns and offering to continue to review her ownership for potential resolution. In addition to speaking with ************************* directly, Bluegreen wishes to respond to Mrs. *********** additional concern through the Better Business Bureau as well.
  
  Mr. *********** rebuttal mentions concern about the military discount they were offered at the time of purchase. Bluegreen would like to thank ************************ for his years of military service and his commitment to our country. Bluegreen values military service and may offer military service personnel special rates on account of their service and other factors because each of Bluegreens sales offers is unique to the prospective owner. We would remind Mr. and ************************* that Bluegreens sales proposals can vary and the offers presented to them on the dates of their purchases were only good specifically for Mr. and ************************* as individuals on their specific purchase dates. Still, Mr. and ************************* were not under any obligation to sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs at the pricing offered.
  
  Bluegreen desires to be responsive to Mrs. *********** issues of concern and resolve this matter. However, Bluegreen reiterates the positions described in our earlier correspondence dated October 20, 2022. Bluegreen remains firm that we will not cancel and refund Mr. and Mrs. *********** ownership at this time. As previously advised, Bluegreen continues to review Mr. and Mrs. *********** ownership closely. We reiterate that Mr. and Mrs. *********** contract for their March 8, 2022, timeshare purchase has been paid in full. After a detailed review of their ownership is completed, our Specialist will advise Mr. and ************************ of Bluegreens findings. Our Specialist will provide updates and potential resolutions for ************************* once Bluegreens review is completed.Should ************************* have any further questions or concerns, we invite her to contact our Specialist directly at the contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Bluegreen owner for almost 20 years. I booked my vacation for the last week of May 2022 using my ****** points from 2021. In the meantime I realized I hadn't paid my 2021 owners fees. On their website they said points for 2022 would not be released until I paid this. Once I paid this, however, my ****** points never appeared. Upon calling Bluegreen I was told that my points "expired" if not used by May 1st, unless I "saved" them. I did not "save" them because I used them to book my vacation. Bluegreen allowed me to book with my points, but then "expired" them without giving me notice. It was my understanding that points would only "expire" if I didn't plan a vacation using the points before they "expired", or did not save them. While I have never been a huge fan of Bluegreen, I have tolerated them in order to utilize what I have already paid for. I feel like what has happened this year is a big Bluegreen scam. They refuse to give me my ****** points and I feel like this is not something they should be allowed to do to me or any of the other owners. I am sending this in hopes that Bluegreen will realize they can't continue tricking us using criminal practices. I want my ****** 2022 points that are valid until May 1, 2023.

  Business Response

  Date: 10/14/2022

  October 14, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18183972
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 7, 2022 regarding the consumer correspondence of ***************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *************************** purchased a timeshare interest with the Bluegreen Vacation Club on April 25, ****. Mr. ******* timeshare interest confers ownership of ****** Annual Vacation **** Points.
  
  Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach **************** by telephone and email on October 10, 2022,leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to **************** by telephone and email again on October 12, 2022 and by telephone on October 13, 2022, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with **************** directly, Bluegreen wishes to respond to Mr. ******* concern through the Better Business Bureau.
  
  Mr. ******* concern is regarding the expiration of his 2021 Annual Points and the use of his 2022 allotment of Points to schedule his reservation which checked in on May 30, 2022. Bluegreen sincerely regrets any misunderstanding that has occurred regarding the use period of Mr. ******* Points. However,Bluegreen would advise that the use period for Points is based on the travel date rather than the booking date. Therefore, travel must occur prior to the expiration date for a given set of Points to be used. **************** earns his ****** Annual Points every year on May 1st, and they are valid for travel through the following April 30th. Because Mr. ******* travel date of May 30, 2022 was after the May 1, 2022 expiration date for his 2021 Points, his 2022 Points were used for the reservation.
  
  Because **************** earns his Points every year, his Points are good for booking travel in any season for the first year of use. At the end of the first year of use, **************** is correct that he has an option to save his Points and roll them over for another year of use by paying an administrative fee online or by telephone with the contact center. Bluegreen would advise *************** that once his Points are rolled over, they become Saved Points that *** be used for one additional year to travel in the Red, White, or Blue travel seasons. Mr. ******* May 30 ***** reservation was scheduled for a High Red season, so his 2021 Annual Points would not have been eligible for this reservation if he had elected to save them. The policies surrounding Saved Points have been in effect since June of 2011, and Bluegreen would be pleased to clarify this information further for **************** should he wish to speak with our Specialist.
  
  Bluegreens ************* ********************** team has reviewed Mr. ******* account closely. After doing so, Bluegreen finds that Mr. ******* Points were used correctly for his May 2022 reservation, and his current Points balance is correct. Should **************** have any further questions or concerns, he has the direct contact information of our ***************************************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2 night stay @ ***********, ******** Bass Pro Shops only after the salesmen said he could get us in that same day. Once card was ran, he made another phone call to confirm our stay for the night, and then was told that they were unable to get us in. He then gave us a number to check back throughout the day to get in, with no success. The highlight was the promise to stay at the Resort that night, however, everything went 180* once our CC was ran, and they got our money. Once home, tried multiple times via/phone calls, emails to get a response without success. Tried to set up account online to proceed with making progress, keep getting an error code. Very frustrating. To get the most of the benefits offered from salesman before the 30 day limit from purchase date, still unsuccessful, were already losing our money spent for 2 night package, since nothing has been established on our end. That was a quick way to make $179 on out of town folks. Very disappointing to see that company owners allow this to happen.

  Business Response

  Date: 10/12/2022

  October 12, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18174688
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 6, 2022, regarding the consumer correspondence of *******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.
  
  Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate ******************************* and Mrs. ***************************** purchased a three-day, two-night vacation package at a participating partner hotel for $179 on September 7, 2022. At that time, Mr. and ******************* were informed of the terms and conditions of their purchase including the attendance requirement at the sales presentation to receive the gifts and promotional rate for their stay.
  
  Upon receiving the Better Business Bureaus correspondence advising of Mr. ******** concern, our ************* ********************** Specialist forwarded Mr. ******** concerns to our Experience Specialist team for further assistance. Our records show that ****************** spoke with our agent by telephone on October 6, 2022. During their conversation, our agent offered assistance with the use of our online system and to book a reservation, in which ****************** expressed that he was not interested and requested a cancellation. Later that same day, our Experience Specialist emailed ******************, apologizing for any inconvenience, and advising of our booking process. Our Experience Specialist also informed ****************** that a refund had been processed. In addition to communicating with ****************** directly, Bluegreen wishes to respond through the Better Business Bureau.
  
  Mr. ******** first concern is regarding availability to stay at a hotel rather than a resort. Our Specialist advised ******************, in the email communication,that it was not Bluegreens intention to mislead and cause confusion regarding stay accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners and prospective purchasers. Our resort staff and contact center agents are pleased to assist with any challenges our owners and guests experience with reservations or accommodations. It is standard practice for our team members to assist guests during their stays, such as by offering to move guests to another resort villa accommodation if one was available for the dates of their stay instead of the hotel accommodations. We encourage guests to call our customer service contact center about their vacation experiences, as our customer service agents can review our guests situation and assist with their concerns appropriately.
  
  Mr. ******** next concern is with the communication and response he received from Bluegreen as he attempted to book a reservation. Bluegreen strives to provide receptive, reliable, and speedy communication for our guests and owners.Bluegreens policy is to return guests calls and emails promptly and follow-through on guests issues until a satisfactory resolution is reached.Bluegreen regrets that ****************** feels he did not consistently receive our characteristic high-quality customer service and communication. We pride ourselves on our professionalism, communication, and support of owners and guests.
  
  Bluegreen appreciates ****************** for bringing his concerns to our attention through the Better Business Bureau and we are pleased we could provide clarification. Our records show that the Mr. ******** vacation package has been cancelled and a refund was processed on October 6, 2022. The refund should post to Mr. ******** credit card within a few days of the refund date. Should ***************** have further questions or concerns, we invite him to contact our Specialist directly at the contact information provided.
  
  ********************************************************** **** Services
  Bluegreen Vacations Corporation
  

• Initial Complaint

  Date:10/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?Hi there,Good Morning,My name is ******** and my husband's name is ********************************We have done our research and have found that your company can possibly help us gain a response from the company Bluegreen Vacations.We have been trying to retrieve our rightfully deserved termination paperwork and even a measly response from them for quite some time now with no success. We do not understand why such a huge company does not have enough workers or maybe the decency to respond to us. We put a lot of hard-earned money, time, and trust into this company and we do not believe we have received any of that back. It is hard getting back on our feet from something like this. It gives a bigger traumatic effect than you'd think. Please consider giving us one or more maintenance fees back to help.Truthfully, If we knew this is what we were signing for and these were the kind of people we would have to come encounter with, we would have never signed the papers. We also understand if giving us a portion of our monies back is not possible but in return, we do hope that you one day, take responsibility for the action and repercussions we should have not gone through. We are hurt.Respectfully,The Thortons

  Business Response

  Date: 10/13/2022

  October 13, 2022
  
  ***************************
  BBB Services Specialist
  Better Business Bureau Serving Southeast ******* and *************
  ********************************************************************************* 33407
  
  RE: Consumer File No. 18173347
  
  Dear ********************:
  
  This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on October 5, 2022 regarding the consumer correspondence of **************************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.
  
  Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.
  
  Bluegreens records indicate that *********************************** and ************************************** purchased a timeshare interest with the Bluegreen Vacation Club on May 9, ****. Mr. and Mrs. ********* timeshare interest conferred ownership of ***** Annual Vacation **** Points.
  
  Upon receipt of your correspondence advising of Mrs. ********* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ********************* by telephone and email on October 6, 2022,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to ********************* by telephone again on October 11 and 12, 2022, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ********************* directly,Bluegreen wishes to respond to Mrs. ********* concern through the Better Business Bureau.
  
  Mrs. ********* concern is with the communication and response she and ******************** have received from Bluegreen as they attempted to receive a copy of their termination paperwork. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on ownersissues until a satisfactory resolution is reached. However, our records do not show any recent contact attempts received from the Thorntons by letter,email, or live chat. Bluegreen sincerely regrets any communications that have not been received. However, we are pleased to have this opportunity to assist Mr.and ********************* via their Better Business Bureau correspondence.
  
  Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ********* ownership closely. After doing so, Bluegreen finds that we will not provide the partial maintenance fee refund requested by Mr. and *********************. Our records show that Mr. and Mrs. ********* membership was closed via relief with Pinnacle Vacations as of March 16, 2021. Mr. and ********************* are therefore no longer Bluegreen owners as of that date. Our Specialist emailed copies of ********************* requested paperwork to them on October 12, 2022. Bluegreen is pleased that we were able to provide this information for Mr. and ********************. Should ********************* have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
  Bluegreen Vacations Corporation