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Business Profile

Department Stores

Beall's, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Beall's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Beall's, Inc. has 260 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my first online order at ************************** on 01/15/2025. My package arrived damaged, completely opened, and missing/damaged 5 out of 10 items despite the ****** drivers attempt to hide/deceive the condition the package arrived in. I contacted support and was told a refund was made. I never received the refund. I contacted support multiple times, on one occasion I was told it went back to my Bealls Credit Card, which I do not own nor have ever had one. It shows a return made as in store on my account. Nothing back to the card I purchased with. After a month of waiting, I decided to return the rest of the items. I was sent a prepaid label, I shipped the rest back, which was received and signed for on 03/12/2025 by Bealls. I have still not received my refund nor the shipping costs I paid back. I contacted Bealls customer support one last time, to which I was told to contact my card company as they had issued the refund on their end. I contacted my card company and asked if any pending refunds from Bealls order were issued, I was told no. I filed a charge back with my bank on 04/03/25 submitting all documents they requested. I was told by my bank a dispute wouldnt be possible to make if I had been refunded for the transaction. It now appears Bealls is trying to fight me on the charge back. I cant believe a company would do such a thing. This was my first ************************** online order. I paid $59.44, $10.99 of which was shipping. My order wasnt packaged properly or with care. I hate I ever placed an online order with **************************, as I cannot in good faith support this company anymore, in store or online. I am out $59.44, the items I ordered, and time lost going back and forth between this company.

      Business Response

      Date: 04/21/2025

      We have reached out to the guest and left a VM. We are waiting to hear from the guest. 

    • Initial Complaint

      Date:04/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2025-04-10 I just received a spam text message and never had any contact with the store before. I live in ***** and not in ********I have a flip-phone and text messages get in the way.Please stop spamming me.

      Business Response

      Date: 04/30/2025

      The guest is a rewards member since 2022. More than half of our rewards members received a text message from Bealls regarding our 110th anniversary. We reached out to the guest and waiting for a call back. 

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 10th I mailed a payment by check to Bealls payment processing in *****************. This was to pay off credit card in the amount of ******. I have called 5 times to check the status of this as to why it has not been applied. I just get a run around answer. I see that there has been other complaints in this matter. Im suspecting fraudulent and non ethical practices about this company.

      Business Response

      Date: 04/15/2025

      This complaint was sent to the wrong company.  Please send the complaint to Comenity Bank that administrates the Bealls credit card for further assistance.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sometime in 2024, I purchased a king size quilt set by Nautica Home from Bealls Outlet in ************ for $59.99. I never opened the quilt as I was debating the decor of my bedroom. After careful consideration, I felt I wanted a more coastal look and the quilt that I had purchased was more nautical. I no longer had my original receipt, so I was not expecting a refund, but rather a store credit. I thought I was being reasonable to expect a $30-$40 credit. I was shocked when the clerk told me it was now on clearance and they could only give me $3.69. I refused the $3.69 and said that I would rather donate the quilt to charity. I brought it back home and decided to do some research. I found several similarly designed quilts by Nautical in blue stripes sold at Macys and Bed, ****, and Beyond for $70-$80. I used to work in retailing and I know very well that Bealls would not have put the quilt back out on the shelf for sale at $3.69. They most likely would have attempted to sell it for the full amount of $59.99. I called their **************** number several times. No one ever answers. It goes to voice mail and asks you to leave a message for someone to call you back. I left a message and no one has called.

      Business Response

      Date: 04/02/2025

      We have talked with the guest and will be following up with her again when she returns to ** this weekend and hope to bring forth resolution for the guest by early next week. 

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      The contact I dealt with, *********, from Bealls **************** was very helpful and supportive in this matter. After checking into several details and having several phone conversations, ********* advised me that Bealls graciously and generously allowed me to donate the quilt that did not meet my needs and gave me a $50 store credit. I am more than pleased with this resolution and I will continue to be a loyal Bealls customer. 

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bealls Charged my card linked to my bank they say it was autherized but it was absolutily Unautherized in a amount of $165.74 online chat stated I did not place any order for this amount on 03/15/2025 or any other dates for this amountin fact all my prior orders have cleared next day i called and was told the same thing from Bealls associate ,so how isit my bank was charged these fund stated it was autherized when I did not autherize or make a purchase? my card is not saved on my account there i was home all weekend my card was in only my poccession no other cards.I want it investigated and a real explanation on how this occured ***

      Business Response

      Date: 03/21/2025

      Our investigation indicates that the guest attempted to place an order with the total of $165.74 around 2:35 pm. The order failed to complete(an error or decline message would have displayed on the screen), we reversed the pre-auth immediately and do this when an order cannot be successfully placed. Guest then tried another order for $131.52 at 2:39pm which was successful. Then she placed another order later in the day for $139.24 which was also successful.

      The guest should only see settlement of $132.52 and $139.24 on her account. 

    • Initial Complaint

      Date:03/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at bealls store 241 & store supervisor ***** had a nasty attitude. She had to be called to submit an override because I did not want store credit. She was rolling her eyes heavy breathing and threw the money in my hands. Not professional at all and no customer service skills whatsoever.

      Business Response

      Date: 03/13/2025

      We have elevated this guest's complaint for resolution.  The district manager has reached out by phone to the guest and is waiting on a return call.

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is the Bealls Florida division will not let you unsubscribe from promotional emails. In the email it says to click to go to a subscription manager. It instead goes to their main page and there is no such option. If you go to their privacy page it tells you to click here only there is no where to click. Opt-Outs. Click here to view and update your preferences and/or opt-out of the advertising, ************************** and *************************** cookies used for our Services.

      Business Response

      Date: 01/24/2025

      We apologize that you are having issues opting out of our marketing emails. At the bottom of the marketing email, you can find the option to unsubscribe under Manage Your beallsflorida.com Subscription. There is a link in the section that says Unsubscribe here. Please allow up to ten days for removal.

      We have unsubscribed ***************************** from the list.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skechers wide fit size 10 sneakers brought back to store Bealls ************************************* On Saturday January 4, 2025 appox. 11:30 am to register sales person, I told her that I had a defected sneaker and showed her the sneaker and asked her to replace same or like sneaker she checked computer for my phone # and she said it wasnt listed. I told her I have an account. She said do you want to see the manager I said yes. A Mr. ***** appeared he said he could not replace the sneaker but would give me $3.41 cents back. I said no the sneaker has a defect and should be replaced. I did not have a receipt But had the box it was bought in over a year ago. Even though the sneakers are a third party item the store sold them should be able to replace them of same or like sneaker.

      Business Response

      Date: 01/15/2025

      We attempted to reach the guest without success. We need more information regarding the transaction and need to speak with the guest so we can resolve.


      Customer Answer

      Date: 01/17/2025

       
      Complaint: 22767856

      I am rejecting this response because: I am on a cruise now and not at home, I can call 
      business Monday January 20, 2025 to resolve this issue. I will accept exchange.
      Sincerely,

      **** *****

      Business Response

      Date: 01/24/2025

      We have communicated with Mr. ***** directly by phone on Wednesday 1/22/25 and came to a resolution.


      Customer Answer

      Date: 01/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,Thank You

      **** *****

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a puff jackets size 7 for a girl black blue grandeur from Bealls on ****************** 11/4/2024 when the child put the jacket on the sleeve lining come out but the store said they don't carry that ******* don't have a recipe but I have a bank statement. That's the store I always shop for her but not anymore.i under stand you are an outlet store and the good but I still need answers as to why staff and mangers say they don't carry that item,they told me to go to target. And check the brand out I haven't been to target in 6 months

      Business Response

      Date: 01/09/2025

      We have attempted to reach the guest without success. We need more information regarding the transaction and need to speak with the guest so we can resolve.

    • Initial Complaint

      Date:11/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** Department Store advertises Senior Day with 15% off merchandise on Tuesdays on there website. They dont and its false advertising. They should honor there website or remove it!!

      Business Response

      Date: 11/30/2024

      Bealls Florida discontinued the senior discount a little over 3 years ago. We sincerely apologize if a third party's site such as ****** has advertised the senior discount, but we do not have this information advertised on BeallsFlorida.com. We do have a loyalty reward program called Bealls Rewards that you can sign up for in store or online. Each dollar you spend you will earn a point. For every 100 points a $5.00 reward will be issued to you. 

    Beall's, Inc. is NOT a BBB Accredited Business.

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