Complaints

This profile includes complaints for Beall's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beall's, Inc. has 260 locations, listed below.

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  Beall's, Inc.

  1806 38th Ave E Bradenton, FL 34208-4708

• 

  Beall's, Inc.

  7101 State Road 54 New Port Richey, FL 34653-6104

• 

  Beall's, Inc.

  8840 State Road 52 Hudson, FL 34667-6741

• 

  Beall's, Inc.

  9370 Ben 6 Mile Pkwy Ste 1 Fort Myers, FL 33966-6506

• 

  Beall's, Inc.

  11173 Park Blvd Seminole, FL 33772-4709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 recent orders with Bealls online. While I have not received all my shipments, 4 out of 4 shipments so far have arrived with broken items due to horrendous packaging. The items are barely, if at all, packaged causing the items to break. The boxes are in good shape when they arrive, so the broken items are due to the items not being properly packaged. It's sad when my same day pet store delivery arrived with better (not needed) packaging. This appears to be a major issue based on complaints I have saw on other forums. These shipments are coming from various stores, so this seems to be a company issue and not a store issue.Below is a list of items received broken to date. I need to return these items; however, I feel that it's unjust that I have to pay for shipping them back to poor packaging on ******* behalf. Some of the items are no longer available which is also adding to the frustration as I can't even get a replacement. Below is a list of the specific damaged items.Order # ******** 1. Brighten the Season 10" Lit Palm Tree Tabletop Decor, SKU **********, tracking # ************ 2. Brighten the Season 9" Polyresin Camper Tabletop Decor, SKU **********, tracking # ************ 3. Fancy That Christmas Flamingo Wooded Decor, SKU **********, tracking # ******************** 4. Brighten the Season Flamingo with Feather Ornament, SKU **********, tracking # ********************

  Business Response

  Date: 11/25/2022

  Thank you for contacting Bealls *******.
  
  We sincerely apologize for the unpleasant experience that you have had with our order fulfillment. In an effort to resolve, we are forwarding this concern to our fulfillment team for review and for quality control purposes to prevent this from happening again in the future. After review of your order, we show that a refund has been issued for the damaged items that you indicated on $67.26 on 11/19/2. On behalf of our apology to you,we are issuing a $20 MORE rewards to your account. Thank you for letting us know about this concern and we hope to exceed your expectations in the future.
  
  Thank you for being a valued guest and we hope that you will continue to shop with us in the future!
  
  Kind Regards,
  Bealls *************

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reported that my card was canceled it dropped my score 40+points it was not there was no changes income or **** I have always paid it on time do not carry more than 30 to 40 percent on the card but was not cancelled then I was sent A letter from them saying the my limit was raised went to use card it wasn't called them the said my limit was dropped because of my cardio score that the caused to drop this has messed me all up I was planning on my home and other's

  Business Response

  Date: 11/25/2022

  Thank you for contacting Bealls Family of Stores.
  
  We sincerely apologize for the experience with our Bealls Family of Stores credit card.  In an effort to resolve your complaint, we have escalated your concerns to ************** our credit card administrator for review and resolution. You should receive a response from ************* in written or by phone regarding the outcome of your inquiry.  We hope this is resolved for you.
  
  Regards,
  Customer Care

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24, 2022 I was shopping at Bealls at the corner of ***************. And ************************** in Brevard county **. I was reaching up picking something off the shelf when the shelf fell down on me scraping my arm, hand, shin and foot. The manager put ice on my leg and I rested awhile. I was given a phone number to call to speak with someone about the incident. That evening I was eating dinner and noticed that the ring on my right hand had been damaged and one of the diamonds is missing. I reported this and was literally told that I couldn't prove that my ring was damaged during the accident? It was fine before the accident? What kind of proof? I asked to have a supervisor call me on two occasions, no one will call me back? I don't know what to do? My ring was damaged due to their neglegence and they won't respond? Please help.

  Business Response

  Date: 10/17/2022

  Good day.  ******** care has reviewed the notes from your complaint and incident.  After reviewing the notes, the information has been forwarded to our corporate *************** department for their review and response.  A specialist or member of management in their department will follow up with you to further address your concerns.

  Thank you and we sincerely apologize for your experience.

  Kind Regards,

  Bealls ******** Care

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a purse on 9/6/22 and the zipper had a bend in it so I took it with the receipt and exchanged it then the second purse I actually had to put more money on because it cost more. Well the second purse was too small and wouldn't hold all my stuff. So I went back with the receipt to either exchange it or get the money back and they refused to let me do either one. So today I called corporate and I am waiting for the regional manager to call me back in the meantime I called the store to find out why they were giving me such a hard time and the same manager that refused the return last night said I could go ahead and take it down and they would do an exchange or a refund after I let her know that I had called corporate. This store is horrible at following their posted policies. I don't think it's right that they can decide when they want to do something rather than going by their policies.

  Business Response

  Date: 09/13/2022

  Thank you for sharing your recent experience with us.  We do our best to ensure our returns and exchanges policy is fair and consistent.  Merchandise must be in its original condition to be accepted for a full refund.  **************** or a member of our staff must view the item to determine if it is still in resalable condition (if not defective) and meets the terms.  We do apologize to you for any inconvenience or disappointment the initial review has caused and are glad the outcome was as it should have been.  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Burkes account was fraudulent use ( hacked) I cannot reach Burkes in reference to receiving a print out of my account " & to cancel my card until this issue is resolvedI request that all late charges be drop due to this problem ' I will not submit another payment until resolved" somebody has charged up to $900 on my Burkes card"
  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Thank you for contacting us.
  If you notice fraudulent activity on your account, please contact Comenity Bank Customer Care fraud department immediately at ************** (TDD/TTY: X-XXX-XXX-XXXX). A member of their team can review the transactions with you after verifying your account information.
  
  Kind Regards,
  Burkes Outlet corporate customer care

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July2, 2022 I placed an order (Order #XXXXXXXX) for two pair of women's pants with Bealls. The order was received and an acknowledgement message was sent to me indicating the two different items would be shipped in one package. The package arrived on or about July 13th. Unfortunately it contained only one pair of pants.
  I have attempted to contact Bealls on their customer service phone number on two occasions. Both times i waited on hold for more than a half hour, listening to their occasional mea culpas about having to wait so long, only to have the phone call terminated at their end without every speaking to a representative. I have also emailed my complaint to them and have had no response.

  Business Response

  Date: 07/25/2022

  Consumer Response /* (2000, 5, 2022/07/24) */
  Two days after I sent my complaint the missing package finally arrived, so no further action is needed in this matter. It should be noted though that it is virtually impossible to contact these people. I attempted to reach them by phone twice only to sit on hold for more than half an hour each time then having the call cut off at their end both times. When I attempted to contact them using the email address they listed in their earlier communications I was notified that address was not valid.
  Regards,
  ******* *************