Business Profile

Department Stores

Beall's, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Beall's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

60 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** Department Store advertises Senior Day with 15% off merchandise on Tuesdays on there website. They dont and its false advertising. They should honor there website or remove it!!
Business Response
Date: 11/30/2024
Bealls Florida discontinued the senior discount a little over 3 years ago. We sincerely apologize if a third party's site such as ****** has advertised the senior discount, but we do not have this information advertised on BeallsFlorida.com. We do have a loyalty reward program called Bealls Rewards that you can sign up for in store or online. Each dollar you spend you will earn a point. For every 100 points a $5.00 reward will be issued to you.
Initial Complaint
Date:11/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unscrupulous retail organization. Does not accept returns. Does noit have a human dealing with any consumer problems. No humanity in this entire organization in *********. *******.
Business Response
Date: 11/26/2024
We are attempting to reach the guest ******* ****** by phone so we can further assist/resolve. A voicemail was left for the guest on Monday, November 25, 2024 at 5:42pm and November 26, 2024 at 10:08am.
Initial Complaint
Date:10/31/2024
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/24/24, I visited Bealls. At register, the cashier asked if I would apply for a credit card to receive a discount on purchase. I said yes. After a few mins, she said I was approved and gave me a receipt that was to act as my card. During the process of applying, I gave the cashier my ID and she asked if my address on my Id was correct. I told her it was. I didn't have to enter anything on the electronic keypad. 10/7/24, I called Bealls because I hadn't received card and wasn't able to login online to make an account. When I called, the agent said the card was sent to a different address. She took my correct contact information and had a new card sent out.10/20/24, I received a bill for card. There was a $30 late fee on bill. At this point, I hadn't received card. I called support line and told an agent about late fee. I didn't understand how I was supposed to pay my bill, since I couldn't make an account online and didn't have card yet. She told me she could credit me a 1 time standard credit 15. I asked to speak to someone else, because the entire late fee should've been waived, since the issues as to why I wasn't able to pay my bill were no fault of my own. Also, during this conversation, she asked for my phone number for my account and my current number wasn't correct. It was old phone number, but I had previously called in and updated all my contact information on 10/7/24, but it still wasn't accurately updated.She escalated my call and I explained situation to the next agent. He told me the same thing, that all there can issue a ************************************************************************************************************** that he didn't want me to close the card, so he would credit the other 15 manually. The total of the bill in the beginning with the $30 late fee was $110.93. After the agent "credited" my account 15 manually and the standard 15 credit, he told me my total was $95.93. So he lied and assumed I couldn't do elementary math.
Business Response
Date: 11/04/2024
This complaint was sent to the wrong company. Please send the complaint to ************* that administrates the Bealls **** Credit Card for further assistance. ************** ***************************************
Customer Answer
Date: 11/06/2024

Complaint: 22492818

I am rejecting this response because although the late fee and most recent issues were with the credit card company, the issue started with a ******* associate. She did not perform the duties of her job correctly, thus issues from then on followed.

Sincerely,

Mysteria ******
Initial Complaint
Date:09/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consistent dumping of metals from morning till evening. Consistent loud noise all day long and on weekends. This is at the warehouse distribution Ctr off 44th in *********. Also the security lights shipped e I. Our homes that border the facility. But the LOUD NOISE of the dumping is out of control. You can actually feel the ground shake.
Customer Answer
Date: 09/23/2024
It is the Bealls Distribution/warehouse located off 44th in **********
Business Response
Date: 10/21/2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the activities at our warehouse distribution center.Your concerns about the consistent dumping of metals, loud noise, and the impact of security lights on neighboring homes are very important to us.

We are committed to addressing these issues promptly. Here are the steps we will take:

Noise Reduction: The distribution center underwent a major renovation in one of our processing areas. The project is now complete, so you should no longer hear the dumping of metals and loud noises.

Operational Adjustments: Our team will review and adjust the operational hours and methods to minimize the disturbance caused by metal dumping, especially during early mornings, evenings, and weekends.

Lighting Concerns: We will assess the positioning and intensity of the security lights to ensure they do not disrupt the comfort of nearby residents.

Distribution Center *******: ******* ******** **************. Please reach out if you have any further concerns.

We appreciate your patience and understanding with this issue. Please feel free to contact us directly if you have any additional concerns or suggestions.
Thank you for your feedback.

******* ********
Divisional Vice President, Distribution Services
Bealls, Inc.
**************************************************************
**************
Customer Answer
Date: 10/27/2024

Complaint: 22321097

I am rejecting this response because:
earlly morning (4:30am) trucks backing in and slamming into dock. Drivers racing thru the docks area with empty trailers cruising over speed bumps sounding like they hit something. I would really appreciate that I/we meet with the one in charge to discuss concerns in person. We are the original owners and no one has even met with us when requested. I lost my job due to lack of sleep to be productive due to continual noise. I really want to discuss personally and be a good neighbor. Thank you

Sincerely,

***** **********
Business Response
Date: 11/06/2024
Dear Ms. ************************ you for reaching out and sharing your concerns with us. I understand that the response to the lighting issue has not met your expectations and that this continues to affect your comfort at home. Your patience throughout this process is greatly appreciated.

We acknowledge the points youve raised, particularly regarding the adjustment needed to prevent the light from shining directly across from your home. I will make sure this issue is escalated and reviewed thoroughly so that an appropriate solution can be identified. Additionally, I understand the disturbance caused by the early-morning truck activity. Ill communicate this issue as well to the relevant parties to see what steps can be taken.

Thank you again for bringing these matters to our attention. If there are any updates, I will keep you informed. We will work diligently to ensure that a resolution is reached.

Best regards,
******* ********
Divisional Vice President, Distribution Svc
**************************************************************
**************
Customer Answer
Date: 11/07/2024

Complaint: 22321097

I am rejecting this response because:
I want to meet personally. I can be reached via text to my phone# ************ or email. My phone tends to not put calls through. The lights, fast driving w/emptytrailers over speed bumps is atrocious, the beeping of 1 particular driver which takes so much time to backup is unbearable. And the wall needs to be addressed. I really want to speak personally. I am a fair understanding neighbor. Thank you

Sincerely,

***** **********
Initial Complaint
Date:09/03/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday 30 August I purchase 3 pair of shorts from Bealls Florida via online shopping. On their website the price for 2 of the pair was listed for $19.99. I have copy of the email showing the price as $19.99. I also have a screenshot from their website showing the price as $19.99. Later in the day when I checked the status of my purchase I notice that they were only sending one pair. Thats understandable since it is the end of shorts season. What isnt alright is the change in price. They are now trying to charge me $32 for the pair. This was not a buy 2 pair to save. It was the price per pair. I called their customer service and I got the run around. I was told they would send me a mailing label and could return the over priced pair when they arrived and they would refund the $32 they are now charging. I said why could you pay to ship them to me and pay for me to return them, but you cant do the honest thing and keep the price at $19.99. The price I agreed to pay. I feel this is fraudulent on their part. I was asked to forward my the order emails for these shorts to Attn: ********. I took care of that on Saturday 31 August. I havent heard back. I also havent received a tracking number for these items. Photos should show the price I was quoted on my original order, the price on their website and the new inflated price I didnt agree to.
Business Response
Date: 09/11/2024
We have followed up with ****************** and left her a message. The guest ordered two pairs of shorts. One was priced $20 and the other priced at $32. Price adjustment was made for $12.01 on the guest order. The guest has been instructed to reach out to guest services if she has any concerns or questions.
Customer Answer
Date: 09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/05/2024
Type:Customer Service Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a frequent bealls customer ! Per my shopping history I have received $5 rewards from bealls from I store purchases and my last 2 visits I was given a $5 reward to use and it was used but not by me ! Per when I contacted the corporate bealls customer service I spoke to a rude lady around 9:15 a.m this morning and the lady was nonchalant as well as disconnected the phone on me when I disputed her response in regards to me spending the reward ! I stated that per my shopping history which the next lady that I spoke with after I had to call back because the first call the representative disconnected the phone on me ! ****** who was the generous customer service representative who confirmed my previous shopping history only consisted of toddler purchases and mostly size 7 so the size 8-20 was not me ! She was able to assist me ! but my issue was the previous encounter was unprofessional and uncalled for ! Which needs to be addressed! If she can hang up on me Im pretty certain I wasnt the only person she disconnected the phone on ! With that kind of behavior Im unsure if I would make future purchases with bealls !
Initial Complaint
Date:07/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made 3 purchases in the last year all of which the cashiers have told me they cannot find me in their system to apply points. I have my telephone number and information registered for many years. Most recent stores are: ************** two times and ***** once. Purchases total ******
Business Response
Date: 07/26/2024

We have found that the guest is not registered with our reward program.We have searched with the guests name and the phone number. We have also tried to reach **************** and left a voicemail to contact us at the earliest convenient time.
Initial Complaint
Date:07/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past 2-3 weeks, I received two different Bealls credit cards. I tried to set up my account on-line, however, it wouldn't recognize the log on or password I had set up. On July 7th I called the number on the back of the card and they confirmed that credit card was valid and activated. However, after several attempts, I was locked out of my account, so the representative told me I would have to wait until today to try and get into my account. Once again today, i tried logging into my account with the log on and password I originally set up. Once again, it didn't recognize my information. So once again, I called Bealls and told them I needed help getting into my account.Once again they confirmed that they could see my account and that I was locked out of it for 7-10 business days! Seriously??? This is insane. I requested to talked to a technical support person that could help me with my account and the person said there wasn't anyone that I would have to wait 7 -10 business days. This is the craziest thing I have ever heard of. I preceded to tell her, once I get into my account, I will pay it off and never use a Bealls card again. I've never had such a difficult time setting up my account online and then not being able to get into the account.This is the most ridiculous thing I've ever heard of. I would not recommend opening any Bealls credit card account. I think the issue is probably because of how they set up my account in the store when they offered me the credit application. They were having issues then and I feel that's why I can't see to get my account set up online. I am totally frustrated with all the time I have wasted with this credit card company.
Business Response
Date: 07/12/2024
This complaint was sent to the wrong company. Please send the complaint to Comenity Bank that administrates the Bealls credit card for further assistance.
Customer Answer
Date: 07/15/2024
I did receive a call from ***** at Bealls corporate office and she explained that they are trying to get the bank to give me access to my account. I never received a call from anyone at the bank. On Monday, July 15th, I called the Bealls corporate office and they said I should have access to the Bealls Florida credit card. However, ***** told me to use the regular Bealls outlet card because that's where the charges from the store are on. I was able to get into the Bealls Florida account, but I still can't get into the Bealls Outlet credit card account where the charges are posted.
This is very frustrating because I'm getting nothing but the run around from the corporate office. They assured me I would not be charged for any late charges, however that doesn't do me any good if I can't have access to the account where the charges are posted.
Initial Complaint
Date:06/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday I placed an order with Bealls store in *******. Theyve sent me emails it was a fairly large order. Usually ordering online I get an immediate email receipt. But *** received no receipt for my order. Im concerned. Can you help?I cant tell you the amount as I didnt get a receipt but it was around ****** also there was no info about returns if needed which might accompany a receipt. Very strange all I have is a screen shot I took of my purchase. Its not enough. I want a receipt! I think this lack of receipt is irresponsible.
Business Response
Date: 07/02/2024

After further review it is confirmed that an email confirmation for your order was sent on 06/19/24 at 6:03PM CST and opened on 06/23/24. If you still have any questions or concerns, please feel free to contact our guest services line at ************. An agent will be more than happy to assist you.
Customer Answer
Date: 07/03/2024

Complaint: 21876353

I am rejecting this response because: I expect a receipt immediately so I can determine any mistakes etc I never received a receipt. I received numerous ads however. I never received a receipt with order number or details. Its only in the box when the order came. I have no way of knowing if these were in fact the prices I thought I was paying. It could be. I just have nothing to refer to. This is not good business. I dont get this kind of treatment from anywhere I buy merchandise. A woman called leaving a message. She said nothing about my receipt. She only asked if I had received my package. She said it had been sent. Did I receive it(?) no mention of emailed receipts. Which I never received.
it was 3 packages arriving in different days.

Sincerely,

***************************
Business Response
Date: 07/10/2024
Hi ******,
We are elevating this to our loss prevention department for further review and resolution.
Someone in that department will reach out to you in the next 3-5 business days.
Customer Answer
Date: 07/10/2024

Complaint: 21876353

I am rejecting this response because:. Just forget about it. This was a complaint that I didnt receive a receipt. They dont even understand.

Sincerely,

***************************
Initial Complaint
Date:06/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/10/24 me and my family member went to our local bealls outlet and while shopping I was approached by 3 police officers and they grabbed me by my arms lead me out of store and when I asked why and what was going on they informed me that the store employees claimed I was stealing they then searched me and my purse and said they have trespassed you so don't cone back I said but I didn't steal and you checked me I don't have any merchandise how can you treat someone like that the police officer then says ma'am they don't want you back in store and so I left. This was so embarrassing the store was full of ppl that I know my grandson was with me so the humiliation and embarrassment I can't describe in words
Business Response
Date: 06/21/2024
We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.
Customer Answer
Date: 06/24/2024

Complaint: 21848131

I am rejecting this response because: I feel like they aren't taking this serious. This incident embarrassed me in front of family and friends along with a store full of my hometown residents falsely accused me with no evidence and trespassed me from that store and they respond with they will escalate the concern. This makes me furious I don't want to speak to anyone from that store because my complaint is about that specific store and the employees. ***** do better ...

Sincerely,

***********************

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Beall's, Inc. is NOT a BBB Accredited Business.