Complaints

This profile includes complaints for Beall's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Beall's, Inc.

  1806 38th Ave E Bradenton, FL 34208-4708

• 

  Beall's, Inc.

  6355 Manatee Ave. West Bradenton, FL 34209

• 

  Beall's, Inc.

  13300 S Cleveland Ave STE 44 Fort Myers, FL 33907-3883

• 

  Beall's, Inc.

  1209 Homestead Rd N Lehigh Acres, FL 33936-6062

• 

  Beall's, Inc.

  4810 Allen Rd Zephyrhills, FL 33541-3551

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request a call or email from the executive offices for customer issues at a store location.

  Business Response

  Date: 05/09/2023

  Thank you for contacting Bealls Inc.
  
  We appreciate you taking the time to contact us about an experience with our company. As you requested a phone call, we did have a representative from our guest services escalation department contact you. We also forwarded your concern to the store operations team who reached out to you and provided a satisfactory resolution.   Thank you for giving ** the opportunity to make this right for you.
  
  Please dont hesitate to contact ** directly if you have any further concerns within our store.
  
  We look forward to you shopping with ** again. Thank you for being a valued guest.
  
  Kind ***************** Services
  

• Initial Complaint

  Date:03/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st 2023 I was shopping at Bealls outlet inTallahassee *******. I made a purchase in store ****-c on *****************. I asked the clerk if today was senior citizen's day due to the fact I had checked on my phone and it said it was on Tuesdays for the outlet. Now if this is a mistake on your app then please correct if not just letting you know thank you for your time.

  Business Response

  Date: 04/05/2023

  Thank you for contacting Bealls Inc.
  
  We sincerely apologize for the misinformation that is on the world wide website for our stores. Per our conversation, it was shared that we no longer offer a senior discount for our stores. As we cannot monitor what information is advertised through other sites, our website does have accurate information and does not advertise having a senior day.  As a token of our apology to you, we have generated a $5 MORE reward coupon to your loyalty account.
  
  Thank you for being a valued guest and we look forward to exceeding your expectation in the future!
  
  Kind ***************** Services

  Customer Answer

  Date: 04/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  The sales associate still told me that they had senior day but it was the wrong day for when I purchased my merchandise. And then told me that I had to be a SPECIAL member to get the discounts for that day.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ******* outlet back in November of 2022 and received a ******* credit card and applied my purchase to that card. The full purchase price was $44.98. I never received my card or a bill so I called customer service and they told me I would get my card shortly as well as a bill. Still did not receive either. I then started receiving phone calls from ************** stating that my balance was over $200. I argued with them and they told me that I needed to call customer service. When I called, they stated that my address was totally different than the address I gave the employee. She obtained the address when I gave her my license but she did not enter it correctly because they had a totally different address in their system. Now ******* is telling me that they can remove the late fees but I would have finance charges attached. I told her that I would pay $44.98 but the rep said I would still have a balance even though this was ******* fault, not mine. This is going against my credit and is saying that I am late on this account. I want this fixed immediately!! I still have not received a bill or my credit to this day!! I spoke with ****** in customer service and then was transferred to a supervisor who said her name was ****. Neither one would help and neither customer service rep spoke hardly any English! I was this corrected now! I always pay my cards off on the same month so I will not accrue late charges or finance charges and did not have this opportunity to do so since the ******* employee put my address in incorrectly.

  Business Response

  Date: 04/04/2023

  Thank you for contacting Bealls Inc.
  
  We sincerely apologize for your unpleasant experience with the Burkes credit card. In effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing the resolution.  Please allow up to 30 days to receive an update on your dispute.  Thank you for allowing us the opportunity to assist.
  
  Kind Regards,
  Bealls ***********************

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19589063
  
  I am rejecting this response because: I was told this was done a month ago from someone in your ******* office.  ************* is consistantly reporting this on my credit daily and this was a s**** up by YOUR company.  My credit score has gone down dramatically since this situation.  I was told by ************* that I would be getting a bill since they finally updated my address, that was 3 weeks ago.  I need this corrected and my credit corrected ASAP!!
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/11/2023

  Thank you for contacting us.
  
  We are sorry that you were not satisfied with our response. We previously elevated your concern to ******** bank on your behalf. We will follow up on the resolution and restoration on your behalf. You should receive a call and/ or letter from ******** bank with the outcome of this matter. If you need further assistance,please contact ******** banks complaint department.  We appreciate the opportunity to assist in resolution.
  
  We look forward to exceeding your expectation in the future!
  
  Kind Regards,
  Customer Care 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19589063
  
  I am rejecting this response because: ************* has called me daily multiple times per day regarding this matter.  This was supposed to be taken care of months ago.  I will post reviews regarding this business, this bank, and this credit card and let everyone know how unprofessional and lengthy this whole process has been.  I will NEVER shop at a ******* outlet again!! The administration for this company has not been helpful in the least bit and has still not sent me a bill or anything.  I do not mind paying for the product I bought ($44.98) but I will not pay any more than that.  If this is not resolved immediately I will obtain a lawyer and they will handle accordingly.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid December I purchased two jackets for My children, which then took double the time to come in than what I was told. I ordered size 10/12 was sent two size 5/6. I reached out to start a return, was told to send photos of the items. I was then told to keep the items and a credit would be issued back to my debit card. I informed the customer service rep I lost that card and got a new debit card attached to the same account, I was assured that it wasnt a problem because it was the same account. After weeks of nothing and 4 unanswered emails I received a response, no explanation, no writing, literally nothing but a gift card number, then over the next week and a half I sent 6 more emails all were completely ignored. I then called a the customer service line. I was told that they would send something to the supervisor and I would receive a call back. I never received a call. Two weeks later I call and speak to another rep who assures me the supervisor will be issuing the credit to my card and to give it time to process. Over a week later I received absolutely nothing. I call again and am met with a woman who did absolutely nothing to get me to a supervisor or anyone else but then spoke to the supervisor via chat or whatever interoffice communication system they use and then all of a sudden after about 5 mins they had obtained all of my new debit card information for my bank account associated with the purchase. This is my first purchase with this company but I will absolutely NEVER make another purchase from this company, and I will tel anyone and everyone about this experience. This company should not even be in business.

  Business Response

  Date: 03/01/2023

  Thank you for contacting us.
  
  We sincerely apologize for the unpleasant experience you had with customer service regarding a fulfilment error and subsequent refund.  To resolve this matter, we immediately forwarded your concerns to the appropriate department for review and resolution.   We determined the email communication was not handled satisfactorily, and the virtual gift card refund was issued in error.  To correct this, the virtual gift card will be voided, and the refund will be issued back to your credit card as you intended; please allow up to 7 business days for the transactions to process.
  
  As a token of our apology to you, weve issued a $25 MORE rewards coupon to your loyalty account.  We hope this resolution is satisfactory for you.  Thank you for being a valued guest.  We hope to exceed your expectations in the future!
  
  Kind Regards,
  Bealls *************

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 4th 2023 accidentally send a e check to Bealls (due to poor eye ****** **** was to go to *********** for $886.73. when i got a text on the 4th that the bank had made my payment i called right away. the bank got hold of Bealls we had a 3 way call Bealls said they would reund me in 10 days. 22nd of ***** called them ask about check they said i should have had it on the 18th. They would void that check send another, Called 2nd of Feb ask about check they said we sent it Feb 1 . called again 14th feb still no check they said they would send one out to wait another 10 days. i feel i am getting a run around. The bank is trying again they said 10 days. Bealls ************ mail gets to me so why not a check. I am 82 yrs old that is the difference of me getting *************

  Business Response

  Date: 03/02/2023

  Thank you for contacting Bealls Family of Stores.
  
  We sincerely apologize for any frustration with the administration of your credit card account. On your behalf, we forwarded your concern to ************* for further review and consideration. If this matter has not been resolved already, you will receive a follow-up call and/or letter providing the resolution.  If you do not receive the satisfaction you are expecting, please send further correspondence directly to *************; issuer of the Bealls credit card account. Thank you for allowing us the opportunity to assist.
  
  Kind Regards,
  Bealls ***********************

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to return a shirt and there was a new worker up at the front named ***** at ********************, ** as she stated to myself she was a new member at the Bealls outlet there she asked me for my drivers license since I did not have the receipt I told her I was a Lloyds loyalty number member at Bealls and she was clicking away on her screen it came up to asked me for my birthday as I entered it and then it came up for my social which I asked her why I needed to put my social in for a return and she stated to me that this is the new policy they have with a return without a receipt so I went and put in in my social and then on my end on my screen it came up that I was approved for a Bealls outlet card which I never went into the store looking for a credit card I went in the store to return a shirt that I had previously bought. I was scammed into getting a credit card without my knowledge it is fraud on Bealls outlet I never agreed in processing this credit card nor did I have knowledge that I was applying for a credit card. The worker up at the front ***** and then called the manager who was unable to help me at this time and stated it was beyond the stores ability to do at this site and gave me a pamphlet on the number I can call to cancel it. I need it off my credit history and I need the account closed as I have not use their credit card as this just happened tonight on February 15, 2023 around 6 PM. The new worker ***** should not be up at the front without help as she illegally use my credit to get a credit card that I did not give her consent to do so with . all I went into the store for tonight was for a return and the worker was unable to do such thing and ended up processing a credit card underneath my name which again I did not give consent for nor did I even have knowledge that that is what was happening when she continued to tell me and lie to me that this was the new process that Bealls outlet had to do a return without a receipt.

  Business Response

  Date: 03/02/2023

  Thank you for contacting Bealls Family of Stores.
  
  We sincerely apologize for your unpleasant experience in our store. To resolve this matter, we addressed your concerns with our store staff and *************.  We hope the resolution steps and communication provided to you by our store were acceptable to you. 
  You will receive follow-up communication directly from ************* with final resolution.  Please allow up to 30 days to receive an update on your dispute.  Thank you for allowing us the opportunity to assist you and make corrections.
  
  We hope to exceed your expectations in the future!
  
  Kind Regards,
  Bealls ***********************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bealls Family of Stores' ******* issued a credit card to me without me requesting the credit card. Under Regulation Z, which implements the Truth in Lending Act, it's illegal for a credit card company, store, or other entity to send you a credit card you didn't request. (12 C.F.R. ******). So, most companies don't send out straight-forward unsolicited cards. But some companies try to get around the law by sending "replacement" credit cards for accounts that are no longer active. Sending these types of cards, if unsolicited, still violates the law. When I called to get this cleared up, the message was that some may have received an a renewal card.It is still NOT RIGHT!!!

  Business Response

  Date: 01/31/2023

  Thank you for contacting Bealls Family of Stores.
  
  We sincerely apologize for your unpleasant experience with our Bealls Family of Stores credit card. After review, this complaint has been sent to the wrong company and needs to be forwarded to ************** our third- party administrator for Bealls Family of Stores private label credit cards, since this is related to the credit card bureau. Thank you.
  
  Regards,
  Customer Care

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to reach any body to dispute a charge. Been holding on phone for 44minutes today January 19 and yesterday on January 18th.

  Business Response

  Date: 02/03/2023

  Thank you for contacting Bealls Family Stores.
  
  We sincerely apologize about your recent experience.
   Per our recent conversation, you mentioned speaking with a Comenity Bank
  (credit card administrator) representative who was able to resolve your
  concerns.  We will forward your additional concerns to the appropriate
  department in Comenity for further review and consideration.
  
  We are glad to hear you are satisfied with the outcome and
  will continue enjoy our stores. Thank you for being a valued Bealls’ guest; we
  look forward to exceeding your future expectations!
  
  Kind Regards,
  Bealls Corporate
  Customer Care

  Customer Answer

  Date: 02/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18838405, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at ******* outlet in the amount of $228.01 on 12-5-22 on a new credit card with them. I was supposed to receive a statement and credit card with 7 to 10 business days. I called in 1-6-2023 because I still hadn't received a statement or credit card and they had sent my credit card and **** to the wrong address. They charged me a $30 late fee. So I went to this little pamplet that was provided with my receipt and tried to go online and send a payment and it was incorrect information. Now I have a $50 payment that went to the wrong person all because of the wrong doing on their part.

  Business Response

  Date: 01/17/2023

  Thank you for contacting Bealls, Inc.
  
  We sincerely apologize for the administrative issues youve had with your credit card and any inconvenience this may have caused you. In an effort to resolve, we have elevated this matter to ************* on your behalf to consider the circumstances surrounding your address on file for statements, the payment issue and late fees. Please know that Bealls corporate has no authority to make credit decisions on your account. Therefore,all matters must be addressed directly with the credit administrator and owner of the Burkes Outlet credit card account; *************. Once resolved, the bank will provide you written notification of the resolution and decision of whether additional consideration of fees will be provided. Since this information is considered private, our company is not privy to your personal account information so follow up through this venue will not be provided. Inquiries should be directed to the bank who is responsible for updating account holder disputes.
  
  Kind *************************

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two woodwick candles from Bealls on line the f ******* location and when they arrived both were broken. I ordered these for Christmas presents. The way it was packed was shoddy for candles. I want a credit on my bill

  Business Response

  Date: 01/11/2023

  Thank you for contacting Bealls Customer Care.   
   
  We appreciate your order with us and for shopping with us. We sincerely apologize for the way the items were packaged resulting in damage. We take ownership for shipping mistakes and want to make things right. 
  
  As discussed in our phone call 12/12/22, a refund was given in two amounts for the broken candles- $17.56 and $59.26. Thank you for sharing the details of the packaging; we will share this valued feedback with our fulfillment team for quality control to improve our processes.
  
  At Bealls, we do our best to ensure our guest's satisfaction. As a token of our apology, we have added a MORE rewards coupon worth 800 points to your coupon bank that is valid until 2/11/22.  We truly appreciate your business,value you as our loyal guest and hope you will continue to enjoy shopping with us.  Thank you for giving us the opportunity to resolve this matter.  We look forward to exceeding your expectations in the future.  
  
  Kind Regards, 
  Customer Care