Complaints

This profile includes complaints for Mister Sparky's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mister Sparky has 16 locations, listed below.

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  Mister Sparky

  624 67th Street Cir E Bradenton, FL 34208-6087

• 

  Mister Sparky

  12380 Metro Pkwy Fort Myers, FL 33966-1313

• 

  Mister Sparky

  201 Douglas Rd E Oldsmar, FL 34677-2942

• 

  Mister Sparky

  5808 N 56th St Tampa, FL 33610-4837

• 

  Mister Sparky

  410 22nd St E Bradenton, FL 34208-1628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous home owners of a house I purchased had the electrical panel replaced before I bought the house. I then had two circuits ran after I bought the house. To begin, there was never an inspection done by the city on the electric panel to confirm that it is up to code and installed properly. The panel that was installed before I purchased the house in the summer of 2023. Then after having them back to do the two circuits, there was a trail of debris and damage to my attic access, walls, door trim as well as drywall damage exiting the attic. The technician was there while I wasnt home and claimed to have to leave to go pick his child up. He was present for maybe 4 hours. Having left the mess, I thought he would be returning but apparently not. I then noticed that not a single breaker switch could cut power to my daughters bedroom (insanely dangerous?), so I had him come back and he relabeled some things and seemingly resolved that issue. When he did that though, my gfi breaker, that all the breakers are supposed to be run through apparently, was relabeled to office/bedroom. So do I even have gfi protection anymore? *** voiced all of these concerns multiple times and once with the manager who was understanding. After the phone call with the manager, I never heard back after multiple attempts to resolve this. Now, six or more months later, they out of the blue send me the same unadjusted bill as if we had never had conversations about the damages as well as the lack of an inspection. I should note also that they have the permit locked behind a PIN number. So even if I wanted to get an inspection, that would block me from doing so. They refuse to bring a solution to the table while also blocking me from confirming the safety of my electrical system.

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The most important part of the project was not completed and I was told to go out and buy additional materials to make it functional. Not only that but another main reason I contacted an electrician was to have power connected to an existing shed/utility room and was told it would be an extra $470.00 to do it. For the amount of money I paid they could have rewired my whole house and would have still made a profit.

  Business Response

  Date: 05/08/2024

  We are writing in response to your BBB complaint regarding the services provided to you. We appreciate your bringing this matter to our attention and allowing us the opportunity to address your concerns.
  
  After carefully reviewing the details of your complaint, it is important to clarify the scope of work and the services provided to you. We provided you with an upfront quote for the work that was needed to be completed in your home. We take pride in informing you that we successfully completed all the agreed-upon work, ensuring your satisfaction.
  
  Additionally, we did provide you with two separate quotes for the additional services you requested. One quote was to restore power to the shed, and the other was to run a new circuit to the shed. As per your decision, you declined both of these services. Therefore, we did not proceed with any work related to these quotes.

  Our goal is to offer transparent and reliable services, and we strive to ensure our customers have all the necessary information to make informed decisions. We apologize if there was any misunderstanding or miscommunication regarding the services and quotes provided.
  
  If you have any further questions or concerns, please do not hesitate to contact our customer ********************** team. We are dedicated to providing exceptional support and are here to assist you in any way we can.
  
  Thank you again for bringing this matter to our attention. We appreciate your understanding and the opportunity to clarify the completion of work and the declined services. We look forward to continuing to serve you with the utmost professionalism and care.

  ***** Fort 

  Mister Sparky Vice President

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 08 2024 I reside at ****************** ************ There are 110 units here We are an eldery group It was brought to my attention that we had to change out our breaker boxes because they were the challeger make *** were a fire gazard per the insurance company.The condo insurance company gave us until the end if the month initially to do this I contacted 3 companies and Mr ********************** came and nstalled the box and charged me $4000 Later that week I found out that 20 other residents had to have theirs replaced and the average cist is $1500 Mr ********************** would niot give the *** a bid on this because they new they overcharged me.We are all on fxed incomes and this charge was way over the top!Please see what you can do to help me resolve this issue as I feel taken advanrage of.Thank you

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Mister Sparky in *********, ** for their substandard services performed on 7/13/23 and the subsequent financial burden imposed on us due to their inadequate workmanship.Details of the Complaint:1.Incomplete and Faulty Work: We hired Mister Sparky to perform electrical work on our house on 7/13/23 before we moved into our home. The previous owners had to contact Mister Sparky to fix and electrical panel and wiring in the home prior to us closing and passing inspection. We paid ******* for this work. However, upon completion, it became evident that the work was incomplete and filled with numerous faults. We encountered, such as faulty wiring, improper installations of electrical panel and found cloth in our wiring which is not safe in todays electrical standards.2.Additional Costs Incurred: To rectify the issues left by Mister Sparky in *********, ** we had to hire a different electric company to redo the work properly and we have had to pay again more money for their work. This resulted in unexpected additional costs.3.Attempts to Resolve the Issue: We attempted to resolve the matter directly with Mister Sparky in *********, ** but our efforts were met with no response and resistance. Their lack of responsiveness and unwillingness to rectify the situation prompted us to seek the assistance of the Better Business Bureau.Requested Actions:1.Compensation: I seek compensation such as a refund for the work that needed to be completely redone due to the necessity of hiring another electric company to rectify the issues left by Mister Sparky in *********, **.I appreciate your prompt attention to this matter and trust that the Better Business Bureau will take appropriate action to address these concerns. Please feel free to contact me at ************ or ***************** if additional information is required.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 13, 2023. Inspected our electrical system, but refused to sign the Insurance Inspection Form. I said they were hired for that. They agreed and promised a $376 refund. They still have not sent it. Four months now.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The electricians finished their part of the job and told me that they couldnt repair the 3 holes in the wall that were left from the electrical boxes. He told me that they would have to get their drywall guy to finish the job and their manager would call me the next day. After waiting 5 days, I called and talked to the general manager, who seemed very dismissive, but assured me that he would call the drywall repairman. Another 5days later Im waiting to hear from either of them. Im having counters put in and cannot proceed until these holes are fixed. This job is not finished.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a permit issued on 1-8-2024 that has listed "replace disconnect". That portion of the job will be completed by the condo association. The only part completed by Mister Sparky of ******** is the inside panel. They knew that before issuing the permit.I have asked repeatedly to the project manager to get this permit changed but they are unwilling to do so. They also sent FPL here 2-6-2024 to disconnect my power knowing full well that Mr. ********************** was not going to do this portion of the job. The project manager I spoke to could not explain why FPL showed up.I would like to get this interior panel inspected by Manatee County and get a refund for the unused portion of my downpayment which is close to $1400.00.Nothing can happen without a corrected permit.

  Business Response

  Date: 02/20/2024

  Hi ******,

  Thank you for reaching out with your feedback. We take pride in our customer ********************** and would love to get this situation handled for you as soon as possible. Please contact ** at ********************************************* so we can get this handled for you.

  Sincerely,

  Mister Sparky of ******** 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21307883
  
  I am rejecting this response because: I did not receive an amended building permit. What I got is a note attached to a copy of the original permit that says to disregard the disconnect portion of the building permit.
  

  What I need is a building permit that is for the work done. Namely the the interior panel only. It will never pass inspection with this.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/05/2024

  Hi ******,

  I completely understand your frustration. I have sent your response to our team, and we will be getting this resolved as soon as possible. Please expect to hear from them this week.

  Best,

  Mister Sparky 

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mister Sparky did not close the job with the permitting department and is stopping the issuing of the next permit to finish my project. They will not answer their phone at the *************** office, they let a call center in Tampa do that and Tampa will not communicate with anyone on the problem. They agreed to a financing option and the ran the whole job through in one charge. Be aware of this company.

  Business Response

  Date: 11/30/2023

  We recently received your complaint filed with the Better Business Bureau (BBB) regarding the delay in finalizing your permit. We apologize for any inconvenience or frustration this may have caused and appreciate you bringing this matter to our attention.
  
  Upon reviewing your case, we are pleased to inform you that your permit has been successfully finalized as of 11/29/2023. We understand that the delay in closing out the permit was not ideal, and we sincerely apologize for any inconvenience it may have caused.
  
  At Mister Sparky, we strive to provide efficient and timely service to all our customers. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate your patience throughout this process.
  
  Thank you again for bringing this matter forward through the BBB platform. We value your business and appreciate your understanding as we continuously work towards enhancing our processes and providing exceptional service.

  ***************

  Division Vice President 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company to update my electric system, move the meter and some other work in Oct 2022. About 2 months in after one of their technicians damaged my sprinkler system while digging the trench for the wires, they just stopped working. The sprinkler system taps into the water line to my mother-in-law suite so the water had to be shut off back there. Our Thanksgiving plans were absolutely ruined. We had to get a hotel room for family that was supposed to be staying with us for the holiday. It took over 4 months to get them to send someone to fix it. That was after I contacted their insurance provider to file a claim. I was told they would pay for damages along with any additional expenses I incurred because of this incident. Well the sprinklers worked for 2 days total and stopped working since. I haven't heard anything back from the company. There's still a trench that has since filled back up in my yard. The meter is still where it was when they started. And when I email, nobody seems to know anything about my account. Meanwhile I'm stuck with paying Synchrony because I financed the $19,000 and they've already gotten paid. I'm not even sure whether there was a permit, they told me they would pull permits and take care of everything. This has been a long, ridiculous experience.

  Business Response

  Date: 11/07/2023

  We take customer feedback seriously and strive to address any concerns promptly and effectively.
  
  We understand that communication is essential in resolving issues, and we have made several attempts to reach out to you for further clarification and resolution. However, we have not received a response from you thus far.

  We genuinely value your satisfaction as a customer, and it is important to us that we resolve any outstanding concerns or issues you may have. In order for us to assist you further, we kindly request that you provide us with permitting items that we need to closeout this issue. 
  
  Please know that our team is committed to finding a satisfactory resolution for all parties involved. We are here to listen, understand, and work towards resolving the matter in a fair manner.

  My Branch Manager **** ******************* direct number is ************

  His email is: ****************************************

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  40 days with out electric because Mr. ********************** has an Invalid License in Collier County due to no insurance (according to the Collier County *************** I have a document from them to that effect. Because of this I can't get an inspection on their unfinished work. I call them, they leave ****, who goes to lunch a lot and isn't available, a message. No one calls back. Because the time required for a response through the BBB Could possibly be 2+14 + 14 days......... I want my money back. 40 hot days in the middle of summer and hurricane season. I have no faith in them now. I'm 70 years old and suffer from COPD. I've had to buy a generator @ $1500 plus spend nearly $1,000 dollars so far in gas and oil.I'LL hire some other licensed contractor with insurance to do the work, with a permit, inspected, signed off, and ************* and Light notified to reconnect.

  Business Response

  Date: 09/28/2023

  Good afternoon BBB - We have acknoleged this complaint & thank you for bringing this to our attention. After an investigation we found Collier county had denied our insurance renewal that had never lapsed due to it having all 3 of our business listed.We were able to get our insurance carrier to make an amendment to their request that was processed and approved. We as a company have always followed rules and regulations of all jurisdictions we perform services in. This was a misunderstanding that we were not aware of. 

   The work was completed and ready for "Final Inspection", unfortunately at this time we are no longer able to make contact with Mr. ************************************************* style="font-size: 0.875rem;">My branch mangers contact information is *******************: ************ Email: ****************************************

  Customer Answer

  Date: 10/01/2023

   
  Complaint: 20591466
  
  I am rejecting this response because:

  They have made no response nor contacted me as to reconciliation.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/13/2023

  Good afternoon - We have made numerous attempts to speak with ******************** with no success. My branch manager for that location is *******************, his direct phone number is ************. ****** email is **************************************** We need to speak with Mr. *********************** before we can move forward with any potential resolution of this concern.