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Business Profile

Electrician

Mister Sparky

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Reviews

This profile includes reviews for Mister Sparky's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mister Sparky has 16 locations, listed below.

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    Customer Review Ratings

    2.96

    Average of 127 Customer Reviews

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    Review Details

    • Deborah T

      Date: 12/06/2023

      My husband and I were very pleased with " Mister Sparky " ***************** The electrician **** was very professional, very helpful and kind. We are scheduling other electrical work with this Company again soon. ****** and ***************************** in ************, **.

    • Andy r

      Date: 11/30/2023

      Andy r

      Date: 11/30/2023

      I received a quote for a car charging system to go in my garage. I waited all morning and called and they said that the tech, ***** was stuck on a job and would be at my home between 2-5. He never showed up. I called again and they said that ***** wasn't feeling well and they needed to reschedule. The next time frame on another day was between 2-5. I got a call from ***** on the scheduled date at 2:30 that they cannot do the job at the price quoted that the cable used in the estimate is 7 ft. and my job is 15 ft, and they wanted $500.00 more. ***** said that he has never had this problem before and has been with the company 10 years and the manager is on vacation and another manager will not honor the written quote. The dispatcher said that he had a sore throat and needed to go home. ***** said he hurt his foot. Mr ********************** has what looks like a great reputation. But they certainly messed up with me. I do not recommend ***** to write up a quote and will never use them.

      Mister Sparky

      Date: 12/01/2023

      We strive to provide exceptional service and meet our customers' expectations. We understand that timeliness is crucial, and we regret falling short on this occasion. Please be assured that we take your feedback seriously, as it helps us improve our processes and ensure a better experience for all of our valued customers.



      To address the issue promptly, we have reviewed the circumstances surrounding the delay in meeting the specified time frame. Our team has identified areas where improvements can be made to prevent similar situations from occurring in the future. Rest assured that steps are being taken to rectify this matter promptly.


      We value your business and would like to make it right for you. As a gesture of goodwill, we would like to offer you the job to be completed at the original price quoted. We hope this demonstrates our commitment towards resolving any dissatisfaction caused by this incident.



      Once again, please accept our sincerest apologies for any inconvenience caused by missing the time frame initially promised. Your satisfaction is of utmost importance to us, and we will do everything within our power to regain your trust moving forward.


      Thank you again for bringing this matter to our attention; it allows us an opportunity for growth and improvement as a company. We genuinely appreciate your understanding and look forward to serving you better in the future.


      ***************


      Division Vice President

    • James T

      Date: 11/20/2023

      I called Mr. ********************** and got the answering service. They replied quickly back to me and I scheduled a service call within three days call . ************ Was on time clean and neat with identification and explained that I needed a new water heater element and that was it and I ordered the element and getting done. Thank you Mr. **********************.

    • Maurice C

      Date: 11/15/2023

      Big Company with small town pricing. **** was Excellent. Will use them again.Free Quotes.

    • Heather B

      Date: 11/13/2023

      Beware!! They come to your house , look in your breaker box and say you need to Pay ***** for a new breaker or you will lose power in 6 months! Biggest scam ever! I feel bad for the older people who they use their scare tactic on!!I called the fire department after they left and there is absolutely nothing wrong with my breaker !

    • Travis R

      Date: 11/06/2023

      Absolutely the worst! After flood damage, we were told it would be 48k to rewire a 1500 square foot home. All others quoted less than 20k.

    • Maureen F

      Date: 10/26/2023

      I had them out to find the issue with a tripping breaker. Changed out eight receptacles and one breaker, that another electrician said was the correct size for the box, but Mr. Sparky said it was too big. The original outlets had been backstabbed by another electrician and Mr. Sparky said that is very dangerous and a fire hazard. My own fault for not getting another opinion, but when faced with the idea of a fire in your home, you don't think logically. They charged me 1872.00 for this work. Have since found out this is a total rip off. Had them price out an electrical panel change for which they said I needed because the wiring was wrong. Another electrician said it was perfectly fine, and the box is only six years old. The estimate was for $12,000 from Mr. Sparky! I don't know how these people sleep at night. I want to warn other consumers to not use this company under ANY circumstances.

    • Anita W

      Date: 10/07/2023

      The technician was nice and explained everything. Did not receive a 5 star because the prices are excessive.

    • Pat T

      Date: 10/06/2023

      They are terrible. Called in July to have a doorbell fixed paid $216 the next day the bell did NOT work called to complain, emailed to ask for help, NOTHING. We had to hire someone else and Mr. Sparky will not give us a refund or answer our calls, or emails. NEVER hire them

    • Ivan L

      Date: 10/02/2023

      Very thorough and was very professional. Not bad on the pricing.

    Mister Sparky is NOT a BBB Accredited Business.

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